Alley Cat Pet Center: A Critical Look for Washington Pet Owners

Alley Cat Pet Center Introduce

Hello, Washington residents. When considering bringing a new pet into your home, the choice of where to acquire your companion is one of the most significant decisions you'll make. For many in Vancouver and the surrounding areas, a local pet store might seem like a convenient option. This article aims to provide a clear and factual overview of Alley Cat Pet Center, located in Vancouver, WA, drawing directly from available public information, specifically recent customer reviews. The purpose is to equip prospective pet owners in Washington with information to consider as they make responsible choices for their families and future pets.

The journey of pet ownership is filled with joy, companionship, and a commitment to providing a loving and healthy environment. Understanding the background and conditions from which a new pet comes is crucial for their well-being and the peace of mind of their new family. While many pet stores strive to uphold high standards of animal welfare, it is vital for consumers to be aware of all perspectives before making a decision. This article will explore the reported experiences with Alley Cat Pet Center, detailing its location, the services it purports to offer, but more importantly, highlighting significant concerns raised by recent customers regarding animal care and customer support. Our goal is to present a factual, albeit sobering, picture to assist local Washington users in making informed choices.

Alley Cat Pet Center is situated at 8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA. Its location within the Vancouver Mall makes it a highly visible and seemingly accessible option for shoppers in the area. For many, a pet store within a bustling retail complex offers convenience, allowing for spontaneous visits or combining pet-related errands with other shopping trips. This address places it centrally within Vancouver's retail landscape, making it reachable for residents from various parts of the city and nearby communities in Southwest Washington. However, while physical accessibility is a practical consideration, it is only one aspect of what constitutes a responsible and reliable source for pets, as we will explore further.

Based on the typical operations of a pet store and the provided customer feedback, Alley Cat Pet Center generally offers:

Sales of Puppies and Small Animals: The store sells various puppies and small animals such as rats, mice, and hamsters. Reviews specifically mention puppies being available for purchase.
Pet Supplies: Like most pet stores, it likely offers a range of basic pet supplies, including food, toys (though the quality of toys provided in enclosures has been questioned), and other accessories for the animals they sell.
Health Warranties: Customers have referenced a "10-day health warranty" on pets, which is a common offering in pet retail.

The information provided through customer reviews raises significant concerns regarding the operations and conditions at Alley Cat Pet Center, rather than highlighting positive features. It is important to present these directly and factually for local users in Washington to consider.

Reported Animal Health Issues: A primary concern is the serious health issues reported in puppies shortly after purchase. One customer experienced their puppy becoming "extremely sick" with a "contagious virus" just nine days after adoption, leading to the puppy's death and substantial financial and emotional distress for the family.
Questionable Animal Welfare: Multiple reviews describe "filthy cages, no proper cleaning, no care for these innocent lives," and animals, particularly puppies, appearing "scared and sad." Observations of a puppy "consuming large chunks of plastic from the dollar store chew toys" further point to inadequate enrichment and potentially unsafe conditions.
Lack of Compassion and Support: Customers report a profound lack of empathy and support from Alley Cat Pet Center when severe health issues arose. Despite a 10-day health warranty, the store reportedly offered only a refund for a deceased puppy, with "no help, no compassion, no effort to get him treated." Calls to notify them about contagious diseases potentially affecting other animals were met with "cold indifference," "no follow-up," and "no apology."
Concerns about Contagious Diseases: The reported presence of a "contagious virus" that can "live in our home’s environment for a year" and potentially infect other pets, along with the store's alleged failure to notify other customers, presents a severe public health and animal welfare risk.
Limited Communication Channels: A customer noted the absence of a website or email address to send videos of concerning animal conditions, suggesting a lack of accessible channels for customer feedback or reporting issues directly to the store management beyond phone calls.
Calls for Investigation: Multiple comments and reviews explicitly call for investigation into the store's practices by authorities, citing concerns about animal neglect and potentially criminal behavior.

For transparency and direct contact, here is the provided information for Alley Cat Pet Center:

Address: 8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA

Phone: (360) 256-8111

Mobile Phone: +1 360-256-8111

In conclusion, for Washington residents considering acquiring a pet, especially a puppy, from Alley Cat Pet Center in Vancouver, WA, it is crucial to be fully aware of the significant concerns raised by recent customer experiences. While the store is physically accessible within the Vancouver Mall, the detailed accounts provided by customers describe serious issues related to animal health, living conditions, and the store's responsiveness (or lack thereof) when severe problems arise. The reported instances of puppies becoming critically ill with contagious viruses shortly after purchase, coupled with descriptions of unsanitary enclosures and a perceived lack of compassion or responsibility from the store, are deeply troubling.

For locals in Washington, making a humane and responsible choice for a new pet means prioritizing the animal's well-being and ensuring the source is reputable and ethical. The narratives from customers, which include emotional devastation, significant financial burdens from veterinary care, and the risk of contagious diseases spreading to other household pets, stand as stark warnings. It is highly advisable for any prospective pet owner in Washington to thoroughly investigate and reconsider adopting from establishments with such concerning reports, and instead explore local shelters, reputable breed-specific rescues, or verified ethical breeders who can provide clear documentation of health and lineage, and demonstrate a transparent commitment to animal welfare.

Alley Cat Pet Center Photos

Alley Cat Pet Center Location

Alley Cat Pet Center

Washington Clark County Vancouver Northeast Vancouver Mall Drive

8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA

Alley Cat Pet Center Reviews

On March 21st, my wife and I brought home a beautiful puppy named Teddy from Alley Cat Pet Center. He was a sweet, gentle dog, and immediately got along with our other puppy. But from day one, I noticed he was very traumatized by being put in a cage. I brushed it off at first, thinking he just needed time. but seeing how they treated them I realize why he was so traumatized.Unfortunately, on March 30th—just 9 days later—Teddy started vomiting severely. We rushed him to the vet hospital, stayed with him through it all, but the vet said he was extremely sick. We were told the treatment to save him could cost anywhere from $8,000 to $20,000. We called Alley Cat Pet Center, and all they offered was a refund. No help, no compassion, no effort to get him treated—despite it being well within the 10-day health warranty they offer.We lost Teddy that day.We were devastated. And it got worse. The vets told us he had a contagious virus that now lives in our home and could infect our other puppy too. We had to throw away everything—beds, toys, food bowls—over $300 worth of items, plus a custom-built dog house we had made for both dogs. The virus can live in our home’s environment for a year. And now we live with the fear that our other dog could get sick too.We told Alley Cat Pet Center everything. We begged them to at least notify the other pet owners who may have adopted dogs from the same area or litter—so maybe they could catch the virus early and save their pets. But they didn’t care. No follow-up. No apology. No responsibility. Just cold indifference.To make matters worse, we saw the conditions these animals are kept in. Filthy cages, no proper cleaning, no care for these innocent lives. What they are doing is not just wrong—it feels criminal.So here I am, writing this review with one hope: that if you are thinking about getting a pet from Alley Cat Pet Center, please, please reconsider. Ask me any questions—I’m open to share more details if it helps someone avoid this pain.You will fall in love with a pet, and then be left alone in your grief when they get sick. They will not help you. They will not care. I will not stop speaking out until this place is held accountable.Please don’t make the same mistake we did.
Apr 12, 2025 · John Sobrado
Lots of puppies looking so scared and sad whenever we walk by . This place does not take very good care of their puppies . I came into the mall today and took videos of a puppy consuming large chunks of plastic from the dollar store chew toys they put inside . They have no website or email address to send the videos to. Unfortunately I am not able to upload them on here (only photos ) Someone should investigate this store.
Feb 08, 2025 · grace weinberg
Little back story to this… I lost my new pet baby Rat to a URI and needed to find her sister a friend so I called this place to see if they had any available babies. The first phone call they were very sweet and said they would have babies ready in a week. I called a week later and was told the person who takes care of the rats aren’t in yet but they will have them call with update once they are in. I never received a call so I assumed they weren’t ready. I waited a week and called again and said “hey I was supposed to get a call a week ago about the baby rats update” the lady got very rude and said “we don’t call with just updates so no one would have done that” she said a few other things and basically made me feel like a idiot for simply stating what I was told by another staff member. I than asked if the babies where ready she said another week. I wait yet another week and called again and asked how they where and the lady said rudely “don’t know haven’t checked on them yet” I said umm okay? When will you check on them “not until 5” I hung up and felt very annoyed. Why couldn’t she go check them then? I called at 5 and was told it be another week. Listen… I get having to wait to sell till they are ready but the rudeness and customer service was awful and I will never be purchasing a thing from this place. They are rude and unprofessional and I should never have been told that first week they’d be ready in a week it should not have taken a month and to just keep telling me a week is ridiculous. They are poor communicators and just straight up disrespectful. I found another place to get the baby rat from and she’s perfect.
Jun 26, 2025 · Sierra Van Wettering
Don’t buy a dog here unless you enjoy spending hundreds of dollars at a vet less than 24 hours later. Took him to the vet the next day after we got him because he had frequent bloody diarrhea from the second we brought him home. Turns out he has severe giaria.
Feb 18, 2025 · Emily Young
i would give 0 stars if i could. this place has horrible and cruel living conditions for their pets with multiple animals jammed in the same crate which is already a small crate on its own. interesting how the business has no pictures showing the full size of the cages these poor animals are kept in. they can’t even be bought easily from these ridiculous conditions because the shop owners have the prices set so high for them, only for those pets they care so little for to pass away shortly after being welcomed to a loving home (as multiple pet owners have commented). this place clearly has its priority in greed rather than basic care for the animals they want to profit off of. hopefully this business gets shut down and all these animals are released to proper loving homes. do better.
May 07, 2025 · ʟᴘs ʟᴏᴠᴇʟᴇᴇ