Pet Supermarket: Your Neighborhood Pet Store in Miami, FL

Pet Supermarket Introduce

For pet parents across Florida, finding a reliable and comprehensive local pet store is essential for ensuring the health, happiness, and well-being of their beloved companions. In Miami, Florida, Pet Supermarket is a well-known chain that aims to serve as a one-stop shop for all pet needs. Located conveniently on SW 8th Street, this store strives to offer a wide selection of pet food, supplies, and various services designed to support responsible pet ownership. Pet Supermarket positions itself as a community-oriented and welcoming environment where pet parents can find everything they need under one roof.

Pet Supermarket's mission is to enhance the lives and bonds between pets and their people. They aim to achieve this by providing a broad selection of premium products and services, delivered by staff who are knowledgeable and friendly. For Floridians, this means a local resource committed to helping them care for their furry, feathered, and scaled family members, striving to be a trusted neighborhood pet store.

The Pet Supermarket store in question is conveniently located at 12576 SW 8th St, Miami, FL 33184, USA. This accessible location in West Miami makes it easily reachable for a vast number of residents across Miami-Dade County. Situated on SW 8th Street, a major thoroughfare, the store benefits from high visibility and straightforward access from surrounding neighborhoods such as Kendall, Sweetwater, and even parts of Doral. Its placement within a commercial area typically means ample parking is available, which is a significant advantage for customers purchasing larger items like bags of pet food or bulk supplies.

The strategic positioning of Pet Supermarket on a main road ensures that Floridians can integrate their pet supply runs into their daily routines with ease. Whether heading home from work, running other errands, or making a dedicated trip, the store’s accessibility minimizes travel time and logistical challenges. This convenience is a key factor for local pet owners who value efficiency and ease of access to essential pet products and services.

Pet Supermarket offers a broad spectrum of products and services designed to meet the diverse needs of pet owners. Their comprehensive offerings typically include:

Extensive Pet Food Selection: A wide range of premium and standard pet food brands for dogs, cats, birds, fish, small pets, and reptiles, including specialized diets, raw food options, and popular brands like VICTOR, Wellness, Purina ONE, Hill's Science Diet, Blue Buffalo, Orijen, and Canidae.
Pet Supplies: A vast inventory of accessories, including collars, leashes, harnesses, beds, crates, carriers, toys, grooming tools, training aids, and health & wellness products like supplements and flea & tick prevention.
Live Animals: This location typically carries live fish, small pets (like hamsters and guinea pigs), and live crickets for reptile owners.
Self-Serve Dog Wash: Equipped with individual dog wash stations, customers can bathe their pets using provided shampoos, conditioners, towels, and animal-safe dryers, with the added benefit of leaving the mess for the store to clean up.
VIP Petcare Clinics: In partnership with VIP Petcare, many Pet Supermarket locations host regular community veterinary clinics, offering convenient and affordable preventative pet care services, including vaccinations, wellness exams, deworming, and basic lab work, all administered by licensed veterinarians.
Pet Adoptions: Hosting regular pet adoption events in partnership with local shelters and rescue organizations, providing opportunities for community members to give loving homes to pets in need.
Pharmacy Services: Offering a range of pet pharmacy needs, including prescription medications for various conditions, with potential discounts on first orders and AutoShip options.
Online Services and Delivery: A robust e-commerce experience including standard and same-day delivery options, as well as curbside and in-store pickup for online orders, providing ultimate convenience for busy Floridians.
VIP Rewards Program: A loyalty program that allows members to earn points on purchases, redeem rewards, get discounts, receive free dog washes, and enjoy exclusive birthday surprises for their pets.

Based on the provided customer reviews, here are some features and highlights for this specific Pet Supermarket location:

Generally Clean and Organized Store: One reviewer noted that the store is "Always clean and organized," which contributes positively to the shopping experience and reflects a commitment to maintaining a pleasant environment for both customers and products.
Wide Range of Products (Implied): While not explicitly stated as a highlight in the reviews, the nature of a Pet Supermarket suggests a broad selection of products, which is a consistent draw for customers looking for variety.
Accessibility of Live Feeder Fish (with caveats): The interactions regarding feeder fish suggest that this location does stock live feeder fish, which is a specific need for some pet owners, though availability can be an issue.

However, it is crucial to address the significant concerns raised by customer reviews, as they represent critical aspects of the customer experience:

Inconsistent and Poor Customer Service: Multiple reviews highlight issues with staff professionalism and willingness to assist. Specifically, an employee named Jorge was noted for being unhelpful, giving excuses for not providing products, and exhibiting rude and unprofessional behavior. Another review mentioned being "brushed off" by afternoon/closing staff who were socializing instead of assisting customers. This inconsistency in service quality is a major drawback.
Lack of Staff Engagement: The reviews suggest a lack of proactive engagement from some staff members, with customers having to seek out help and finding employees "goofing around" or unwilling to assist.
Potential for Negative Customer Experience: The cumulative effect of these service issues can lead to customers feeling unheard, frustrated, and ultimately, choosing to shop elsewhere, as expressed by one reviewer who stated they would "never return."

For those looking to contact Pet Supermarket at this Miami location, here is their information:

Address: 12576 SW 8th St, Miami, FL 33184, USA

Phone: (305) 222-1383

Mobile Phone: +1 305-222-1383

In conclusion, Pet Supermarket at 12576 SW 8th St in Miami offers Floridians a conveniently located and generally well-stocked option for their pet supply needs. Its comprehensive range of products, from premium pet foods to live animals and accessories, coupled with valuable services like the self-serve dog wash and VIP Petcare Clinics, positions it as a potentially suitable one-stop shop for local pet owners. The VIP Rewards program and various online/delivery options further enhance its appeal for modern, busy Floridians.

However, potential customers should be aware of the mixed reviews regarding customer service. While the store aims to be clean and organized and provides a wide array of products and services, some experiences highlight inconsistencies in staff professionalism and helpfulness. For locals in Florida who prioritize convenience and a broad product selection, this Pet Supermarket location can still be a viable option, particularly for routine purchases or utilizing specific services like the dog wash. For those who value highly personalized and consistently engaging customer service, it might be beneficial to consider visiting during morning hours or exploring other Pet Supermarket locations, as suggested by a previous employee, to ensure the best possible experience for their pet care needs.

Pet Supermarket Photos

Pet Supermarket Location

Pet Supermarket

Florida Miami-Dade County Miami West End Southwest 8th Street

12576 SW 8th St, Miami, FL 33184, USA

Pet Supermarket Reviews

Horrible experience at this store two times . First time I went to go get some feeders and an employee named Jorge told me he could not give me the fish due to water contaminate put in the tank so I walked around and asked another younger employee and sure enough he went and got me the fish. Went back today and who do you think was there only Jorge so I proceeded towards him and asked told him I needed feeders and he automatically told me he couldn’t give me any fishes due to the tank being locked. So I advised him that this was the second time he has giving me an excuse about getting the fish and that last time he told me what he did and another employee got them for me. He didn’t care at all is said there’s nothing he can do.As a buisness owner myself I would never have an employee like this guy working in my store and denying buisness. I had my mother call to get his name and he answered the phone and my mom asked who am I speaking to and he said Jorge what’s up what do you need. Very rude and unprofessional employee, every time I’ve gone in the past he’s always smoking cigarets outside. This guy defiantly hates working and hates dealing with customers . I’m very upset about this experience and I will defiantly never return to this pet supermarket and will defiantly advise everyone I talk to about my experience .
Jul 03, 2025 · stuart gibbings
Love this store and used to work it too. Always clean and organized but service has really fallen through. I’m not the type to ask for help when I shop but when I do it’s because I really need it. Was kind of brushed off by afternoon / closing staff and stood around with another customer for a bit while they socialized at the registers and just overall goofed around. Will probably only shop in the mornings like I normally do or go to another location when I need the help.
Sep 06, 2022 · Annick Robles
Good selection of accessories for my Benji! Good attentive service. Price matching to Amazon.
May 12, 2024 · Mariela Flores Miami Realtor
The young lady and lad helped me with trying to find a nice filter for my fish. The young man was realistic with what I could do with my tank.I highly suggest that you do you research about fish and bring a picture or reference of your fish tank. With my pictures and measurements he was able to suggest a nice filter. Now my fish tank is way better!Thanks my little ones are happy.
Nov 11, 2018 · Trailmix305
I toke my original review down and rewriting it. Why call the 866 number they give you it appears its automatically generated response. I called the number they did ask what the problem was they did not ask what store I was calling about they told me to call or deal with the store it also appears that the person that took the call is 3rd party working from home. You my wonder what I am complaining about which is low to no products of what you need or want the size of some of the fishes are very small. The ladies that are working very hard and proud need help breaking down the pallets of pet food which can be very heavy.WHY CALL BACK WHEN THEY TELL YOU TO CALL THE STORE AND TALK TO THEM WHEN IT APPEARS THAT THE ISSUES ARE CORPORATE ISSUES7/5/24Just got back from the store it appears that there is a better selection of fish and some other productsKeep it PetSuper Market
Aug 05, 2024 · Richard Lima (Richie)