Petco in Santa Rosa, CA: A Look at Pet Care and Community Feedback

Petco Introduce

For pet owners across California, Petco is a familiar name, recognized as a major retailer offering a wide array of products and services for beloved animal companions. In Santa Rosa, California, the Petco at 2765 Santa Rosa Avenue serves as a significant local resource, aiming to provide everything from daily essentials to specialized care. This article seeks to offer a balanced and informative overview of this particular Petco location, acknowledging both its established services and recent community feedback, to help local users make informed decisions about their pet care needs.

Petco generally positions itself as a comprehensive pet health and wellness company, with stores designed to be a one-stop shop for pet parents. This typically includes a vast inventory of pet food, supplies, and a suite of in-store services. The Santa Rosa location, like others, aims to contribute to the well-being of local pets and the convenience of their owners. However, it's important to consider all aspects of the customer experience. While Petco nationally promotes strong animal welfare standards and employee training, recent customer reviews for this specific Santa Rosa location have raised significant concerns regarding the care of live animals in the store's habitats, specifically mentioning conditions for bearded dragons and betta fish. Conversely, the grooming team at this location receives high praise for their dedicated and caring service, indicating a varied experience across different departments. This overview will delve into the services offered, highlight both positive and critical feedback, and ultimately discuss why this location may or may not be suitable for locals based on their priorities.

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Location and Accessibility

The Santa Rosa Petco is strategically located at 2765 Santa Rosa Ave, Santa Rosa, CA 95407, USA. Santa Rosa is the largest city in Sonoma County, serving as a central hub for the North Bay region of California. Santa Rosa Avenue is a major commercial corridor, ensuring excellent visibility and straightforward access for residents throughout the city and surrounding communities.

The accessibility of this Petco location is a key advantage for pet owners across the California North Bay. Its position on Santa Rosa Avenue makes it easily reachable from various parts of Santa Rosa itself, as well as from nearby towns like Cotati, Windsor, and Sebastopol. The surrounding commercial area typically offers ample parking, which is crucial for customers making larger purchases, such as bulk pet food, or those bringing their pets for grooming or veterinary appointments. This ease of access contributes to a convenient and efficient shopping experience, minimizing travel time for busy pet parents. Furthermore, being located on a main thoroughfare means that a visit to Petco can often be combined with other errands, further integrating it into the daily routines of local users in California.

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Services Offered

The Santa Rosa Petco, consistent with the broader Petco brand, offers a comprehensive suite of services designed to support the holistic well-being of pets and the convenience of their owners.

Full-Service Pet Grooming: This location provides professional grooming for dogs and cats, including baths, haircuts, nail trims, ear cleaning, and gland expression. They offer various packages and specialized treatments like de-shedding and solutions for skin conditions. Customers specifically laud the "Petco grooming team" at this location for their care and attention, even honoring specific requests like keeping long eyelashes.
Veterinary Services (Vetco Clinics & Total Care): Petco partners with Vetco to offer accessible preventive vet care. This often includes walk-in vaccination clinics for routine shots, microchipping, and deworming. Some Petco locations, including potentially this one, may host full-service Vetco Total Care hospitals offering comprehensive exams, sick care, diagnostics, dentistry, and even surgeries.
Dog Training Classes: Petco offers various positive reinforcement-based dog training programs, from puppy socialization to basic obedience and advanced classes, aimed at strengthening the bond between pets and their parents.
Pet Adoptions: Petco frequently collaborates with local animal shelters and rescue organizations to host in-store adoption events, facilitating the placement of homeless animals into loving homes. Petco promotes a "Think Adoption First" philosophy and does not sell dogs, cats, or rabbits.
Self-Serve Dog Wash: For pet owners who prefer to bathe their own dogs but want to avoid the mess at home, self-serve dog wash stations are often available, providing shampoo, conditioner, towels, and aprons.
Comprehensive Pet Supplies and Nutrition: The store stocks a wide range of pet food (including specialized diets), treats, toys, bedding, crates, health supplements, and supplies for various pets including dogs, cats, fish, birds, reptiles, and small animals.
Live Animal Sales (excluding dogs, cats, rabbits): While Petco does not sell dogs, cats, or rabbits, they typically sell other live animals such as fish, birds, and sometimes reptiles and small animals, along with their habitats.
Convenient Shopping Options: Petco offers curbside pickup for online orders and free same-day delivery for eligible purchases, enhancing shopping convenience.

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Features / Highlights

The Santa Rosa Petco has a mix of features and highlights based on public feedback, showcasing both strengths and areas of concern.

Highly Praised Grooming Department: A standout feature is the "Petco grooming team," which receives strong positive reviews. Customers appreciate their professionalism, care for the animals (like "Bear" and keeping his "eyelashes long"), and consistent ability to make pets "happy and looking dapper." This team is noted for working hard and being appreciated by loyal patrons.
Comprehensive Range of Services: The store acts as a one-stop shop, offering not just retail products but also essential services like grooming, training, and veterinary clinics (Vetco), which is convenient for pet parents managing multiple aspects of their pet's care.
Wide Selection of Pet Products: As a large retail chain, this Petco provides an extensive inventory of food, toys, accessories, and health products for a variety of pet types, catering to diverse needs and preferences.
Accessibility and Location: Its placement on Santa Rosa Avenue in a commercial area ensures easy access and ample parking, making visits convenient for local customers.
National Brand Standards: Petco as a company states a commitment to industry-leading animal welfare standards, ethical vendor practices, and ongoing employee training, aiming for responsible pet care across all locations. This provides an overarching framework for their operations.

Areas of Concern Highlighted by Reviews:

Live Animal Welfare: A significant concern raised in recent customer feedback pertains specifically to the conditions of live animals in the store. This includes observations of "starving bearded dragons," "reptiles with dirty fecal contaminated water," animals with "no water," bearded dragons housed on sand (which can cause impaction), and "dead betta fish" and one missing an eye, indicative of potential neglect.
Inconsistent Care for Live Animals: The review notes a perceived "bare minimum" standard of care for the live animals, with concerns about feeding schedules and habitat cleanliness for reptiles.

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Contact Information

For any inquiries regarding products, services, or to provide feedback, you can contact the Santa Rosa Petco using the following details:

Address: 2765 Santa Rosa Ave, Santa Rosa, CA 95407, USA
Phone: (707) 566-7900

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Conclusion: Why this place is suitable for locals

For pet owners in Santa Rosa and the broader California Sonoma County region, the Petco at 2765 Santa Rosa Avenue offers a mixed but potentially suitable set of resources depending on specific needs and priorities. Its accessible location on a major thoroughfare ensures convenience for routine pet supply runs, grooming appointments, or veterinary clinic visits. The store provides a vast selection of pet products, making it a convenient one-stop shop for various pet types, from dogs and cats to fish, birds, and small animals.

A significant highlight is the highly-praised grooming department, with customers consistently commending the team for their dedication, skill, and ability to provide excellent care that keeps pets "happy and looking dapper." This makes it a strong contender for local residents seeking professional dog and cat grooming services. However, it is crucial for potential visitors to be aware of the recent, serious concerns raised by customer reviews regarding the welfare of live animals within the store's habitats, specifically reptiles and fish. While Petco as a corporation outlines stringent animal welfare policies, the reported observations at this specific location suggest a potential disconnect that discerning pet parents will want to consider. For those primarily seeking grooming services or general pet supplies, this Petco offers convenience and proven expertise in those areas. For individuals with concerns about live animal conditions, it would be prudent to assess the situation directly or consider alternative options for live pet purchases. Ultimately, the suitability of this Petco for locals will depend on weighing its strong service offerings against the critical feedback on its live animal care.

Petco Photos

Petco Location

Petco

California Sonoma County Santa Rosa Santa Rosa Avenue

2765 Santa Rosa Ave, Santa Rosa, CA 95407, USA

Petco Reviews

We are in the 21st Century and I was really hoping to see Petco do better. Today, I walked into the store for my first time in a few years only to see starving bearded dragons, reptiles with dirty fecal contaminated water, some animals with no water, bearded dragons on sand that causes impaction that will lead to death and dead betta fish.YOU GUYS....NEED....TO....GET...IT....TOGETHER.APPALLING !!!!!!!Part of me wanted to save a betta from the conditions but couldn't do it because I know it will only continue to support the mass factory breeding operations in horrific conditions and corporate greed.Regarding the bearded dragons, as a dragon owner myself, these guys need fresh veggies at all times. It was only 11am when I arrived and they had nothing. The dragons were on sand which causes impaction. Their habitat covered in fecal. I returned to the store a couple of hours later to see if they were fed. No, no they weren't. I then came back a couple of hours after that and they still were starving with empty dishes and fecal water into the late afternoon.Regarding the bettas, many were dead and please don't tell me they were sleeping. They were unresponsive. I told the associate one was missing an eye (see attached pic) and she said, "ohhhh....sometimes they get eye infections."Okay, this one's eye rotted out of its head. And you're openly admitting eye infections. Again, thats pure neglect.You guys really need to do better. Try harder. Be responsible for the animals in your care. You are doing the bare minimum and it shows. The public notices.We are in the year 2025 !
Jun 21, 2025 · Stephanie Anderson
We love the Petco grooming team. They take such good care of our dog, Bear, and honor the requests we make like keeping his eyelashes long. We adopted Bear five years and he has been going to the salon since. He always comes out happy and looking dapper. Dog grooming is a hard job and these people work hard and we appreciate them. 💟
Nov 07, 2024 · Emilia Maria D'Anzica
My partner and I went in yesterday to purchase food for our cats, and the woman at the register during checkout was very condescending. She said "phone number," and I said I don't have an account. Again, she said "phone number," and I said he responded that we don't have an account with Petco. Are you offering us to enroll, and she said, " I had already paid." She said that if we didn't get the discount, we were going to return for a refund and complain about not getting one of the items at a sale price. It was our first time at Petco as we are new pet owners. The one star is because of her service only. The store has lots to offer. I will continue going to Petco, but I have to find a different location.
May 15, 2025 · Santa Xicha
Store was very clean, and the associate was nice. However I bought a bag of dog food that I didn't discover until I got home(1.5 hours away) that the bag had been out of date for almost a year! That means that the food was likely 3 to 4 years old or so.I called and they did offer to replace it if I came back. However, I doubt I will as it is an hour and a half away.Also wanted to buy an interactive cat toy with sound. They had but just one. No selection. In today's world with so much choice overload, this was rather disappointing
Apr 19, 2025 · Michelle Furia-Rush
This is not the usual Petco I use for my dog grooming. But I'm currently housesitting for a friend and decided to use this Petco because it was the closest one to where I'm staying. The staff was very knowledgeable, friendly and great! I was very happy with the grooming job that they did on my small dog. I will definitely use this Petco location for grooming services whenever I'm in this area.
Feb 11, 2025 · Daniel Castellano