Puppygram Louisville

For Kentucky residents considering bringing a new furry family member into their home, it is crucial to be well-informed about potential sources for pets. This article aims to provide a factual overview of Puppygram Louisville, located in Louisville, KY, drawing directly from available public information and customer experiences. Our goal is to help you, as a local user, make the most informed decision possible when it comes to pet acquisition.

The journey to finding a new pet is often filled with excitement and anticipation. However, it's also a process that requires careful consideration and due diligence to ensure the health and well-being of the animal, as well as a positive experience for your family. Understanding the background and operational practices of any pet provider is a critical step in this process. This overview will present publicly available data regarding Puppygram Louisville to empower Kentucky pet owners with the knowledge they need.

Puppygram Louisville is located at 2056 S Hurstbourne Pkwy, Louisville, KY 40220, USA. This address places the establishment within a commercial area of Louisville, easily accessible from various parts of the city and surrounding Kentucky communities via major roads like Hurstbourne Parkway. As a prominent parkway, it offers good connectivity for those traveling by car.

The location within a retail corridor typically means there is available parking, which is a common convenience for customers visiting businesses in such areas. For Kentucky residents in the eastern parts of Louisville and nearby counties, the S Hurstbourne Parkway address is a familiar route, making the store relatively straightforward to locate. However, as of recent reports in June 2025, the Louisville location of Puppygram has been ordered to halt the sale of dogs and cats due to a city ordinance that went into effect in October 2024. Reports indicate the business lights were dimmed and the front door locked, with a message stating "Currently closed! Sorry for the inconvenience." This means that while the physical address exists, its operational status for pet sales to the public is currently impacted by local regulations.

Based on historical operations and general business models for establishments of this type, Puppygram Louisville's primary service revolved around the retail sale of puppies. Before the implementation of the Louisville ordinance banning the retail sale of dogs and cats from pet stores, their typical offerings would have included:

• Sale of Puppies: The business aimed to connect customers with various breeds of puppies, as indicated by customer accounts of purchasing puppies like a Havanese. These puppies would generally come with paperwork detailing their health status and vaccination history at the time of sale.
• Provision of Basic Pet Information: Staff would typically provide information regarding the care of the purchased puppies, including initial feeding instructions and basic health advice.
• Accessories and Initial Supplies: While not explicitly detailed in the provided reviews, pet stores often offer a selection of initial supplies such as food, bowls, and basic care items that new pet owners might need immediately after bringing a puppy home.

It is important for Kentucky residents to be aware that, as of recent judicial rulings in June 2025, Puppygram Louisville is prohibited from selling dogs and cats at retail due to a city ordinance. Any current operational offerings would need to comply with this ban, potentially shifting towards other pet-related services or products not involving the direct sale of live dogs and cats.

Based on the provided customer reviews and public information, there are critical points for Kentucky residents to consider regarding Puppygram Louisville:

• Reported Health Issues in Puppies: Multiple severe negative reviews describe puppies purchased from Puppygram Louisville developing significant health problems shortly after being brought home. Examples include a Havanese puppy experiencing vomiting, bloody diarrhea, dehydration, and being "absolutely COVERED in live fleas," requiring immediate and costly veterinary intervention. Another customer reported buying two puppies, a small Corgi and a Golden Retriever, both of whom were severely ill and required extensive veterinary care, with one being so ill the vet suggested returning him. These accounts directly contradict claims of puppies being "up to date" on vaccines and in good health at the time of sale.
• Allegations of "Puppy Mill" Sourcing: Several reviewers explicitly state, "This place is a puppy mill, plain and simple," or allege that the store sources puppies from "puppy mills." Public news reports and investigations have also linked Puppygram to broader concerns about sourcing from large-scale breeding facilities, sometimes across state lines, rather than reputable local breeders.
• Lack of Accountability and Customer Service Concerns: Customers reported difficulties in contacting the store after their puppies became ill, with calls not being returned and managers allegedly indicating they were "not sure what I wanted them to do." Requests for financial assistance with vet bills were reportedly denied, with the response "that is not something we do." This points to a significant concern regarding post-sale customer support and accountability for the health of the animals sold.
• Legal Challenges and Ordinance Violation: Puppygram Louisville has been the subject of a legal challenge related to a Louisville city ordinance (effective October 2024) banning the retail sale of dogs and cats from pet stores. As of June 2025, a Jefferson County Circuit Court Judge ruled against Puppygram, prohibiting them from selling dogs and cats at their Louisville location or any other establishment in Jefferson County, Kentucky. This ruling confirms the store was operating in contravention of the ordinance.
• Concerns about Falsified Records: One report cited a WDRB story indicating that Puppygram has been accused of "falsifying their vaccination records." This serious accusation, if true, raises significant health risks for both the purchased pets and potentially other animals in the household.

For direct inquiries or to seek further information regarding Puppygram Louisville, the provided contact details are:

Address: 2056 S Hurstbourne Pkwy, Louisville, KY 40220, USA

Phone: (502) 383-5584

Mobile Phone: +1 502-383-5584

However, as noted above, recent public information indicates that the Louisville location may be closed or operating under significant restrictions due to a court order. It is advisable for Kentucky residents to verify the current operational status and permitted activities directly before visiting.

Based on the provided information and recent public reports, it is imperative for Kentucky residents to approach Puppygram Louisville with extreme caution, particularly if seeking to acquire a new puppy. The overwhelming majority of detailed customer reviews paint a concerning picture of puppies purchased from this establishment frequently suffering from severe and immediate health issues, including parasitic infestations, gastrointestinal distress, and dehydration. These reports directly contradict claims of healthy, vaccinated puppies, leading to significant emotional distress and substantial veterinary expenses for new pet owners.

Furthermore, multiple serious allegations by customers and public watchdogs suggest that Puppygram Louisville may have sourced puppies from "puppy mills," a practice widely condemned for its inhumane breeding conditions and the resulting health problems in animals. The reported lack of accountability from management when confronted with sick puppies, along with denials to cover veterinary costs, further exacerbates these concerns.

Most critically, as of June 2025, a Jefferson County Circuit Court Judge has formally ordered Puppygram Louisville to cease the retail sale of dogs and cats, confirming that the business was operating in violation of a Louisville city ordinance. This legal injunction signifies a major legal and ethical red flag. Therefore, for Kentucky locals who prioritize the health and ethical sourcing of their pets, and who seek a responsible and supportive pet acquisition experience, it is strongly advised to explore alternative options that align with animal welfare best practices, such as reputable local shelters, breed-specific rescues, or highly vetted, transparent breeders.

Puppygram Louisville

2056 S Hurstbourne Pkwy, Louisville, KY 40220, USA