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Brothers PetsVet Near MeOregonMultnomah CountyPortlandHazelwoodVet in Northeast Glisan StreetBanfield Pet Hospital
Banfield Pet Hospital ico

Banfield Pet Hospital

Veterinarian, Animal hospital ★4.0

12114 NE Glisan St, Portland, OR 97220, USA

4.0
An experience I’ll never forget – and not in a good way.When I first arrived at Banfield pet Hospital on Glisan, I was greeted by a friendly staff, and was talked to politely by the nurses and reception. When I stepped outside to check on the dog who was waiting in the car patiently (it was a cool day), I held the door for a gentleman walking by who worked at Banfield. The gentleman did not acknowledge me nor say thank you. That’s OK. People have bad days.Onward, the dog’s visit went fine and the nurse was very nice. The doctor however, was much more concerned about selling me plans than he was about talking to me about the dog. Every single thing he told me, and I mean every single thing, was followed up by “this would be much better if you purchased a care plan.” That’s fine once or twice. I started counting after the second time and he literally mentioned plans nine times during my 15 minute visit. I felt like I was being sold a used car, not at a veterinarian’s office.After coming back with the dog from drawing blood, we went over my bill. The total was gone over by the veterinarian and the nurse. I said the total was fine and I would pay on the way out the door.I paid my bill, and then on the way out of the door they literally yelled at me to come back. They had forgotten to charge me for one of the services and informed me it would be another $90. This happens; no big deal, people make mistakes. I said no thank you I didn’t want the service done anymore. The receptionist began to refund my money (for a different charge related to the same service), and apparently made some kind of mistake. The same vet who was tending to my dog came out to chastise her about the mistake in front of me. It was highly embarrassing for me, I’m sure it was embarrassing for the staff member, and it damn sure was an embarrassment to Banfield as a whole. That is not how you manage people. You absolutely do not reprimand people in front of customers.By the way, remember the door I held for that person in the beginning of this review? That was the veterinarian. I’m not very surprised after the way he treated that poor receptionist.Needless to say, I will not be returning to this used-car-salesman staffed veterinary hospital.The only reason they’re getting three stars is because of how nice the rest of the staff was, and how actually concerned about the pet the veterinarian was. - Mayor Diggler
Banfield Pet Hospital Overview Intro Cat Detail Photos Location Reviews

Banfield Pet Hospital Introduce

For pet owners in the Portland, Oregon area, the decision of where to take your beloved animal for veterinary care can be a complex one. As part of a large national network of animal hospitals, Banfield Pet Hospital on NE Glisan Street provides a wide array of veterinary healthcare services for both dogs and cats. This article aims to provide a factual and informative overview of this particular location, detailing its services, accessibility, and unique features, to help you make an informed decision for your pet's well-being.

Banfield Pet Hospital operates as a comprehensive animal hospital, offering a variety of medical services from preventative care to diagnostics and surgery. The clinic is part of a corporate chain, which comes with a standardized approach to pet health, including the promotion of their "Optimum Wellness Plans®." These plans are designed to help manage the costs of routine and preventative care by offering a monthly subscription for various services. While some pet owners find these plans beneficial for budgeting, it's worth noting that the approach can feel transactional to some. The staff at this location strives to provide professional and courteous service, and they are generally known for their polite and friendly demeanor.

The Banfield Pet Hospital is located at 12114 NE Glisan St, Portland, OR 97220, USA. This location is situated in the Northeast part of Portland, making it a convenient option for residents in the immediate neighborhood and surrounding areas. To ensure a smooth visit, the clinic operates on an appointment-required and recommended basis, which helps manage patient flow and minimizes wait times. The facility is designed to be accessible, offering a wheelchair-accessible parking lot and a wheelchair-accessible restroom. In addition to these amenities, the clinic maintains a restroom for client use. The clinic is also noted as being an LGBTQ+ friendly space, which contributes to its inclusive environment.

Banfield Pet Hospital provides a broad spectrum of veterinary services to address the diverse health needs of dogs and cats.

  • Preventive Health Services: This includes routine vaccinations, parasite control and protection, and comprehensive exams to maintain your pet's overall health.
  • General Dentistry: Offering dental cleanings, dental digital x-ray, and general dentistry to care for your pet’s teeth.
  • Diagnostics and Treatment: Services such as in-house laboratory diagnostics, digital radiography (digital x-ray), and diagnostics for gastrointestinal illness. The hospital also provides orthopedic evaluation and treatment.
  • Surgical Procedures: The clinic performs general surgery, including spaying and neutering.
  • Other Care Services: The team provides nutrition advice, behavior evaluation, and urgent care for non-emergency situations. They also offer medical therapy and prescriptions.
  • Additional Offerings: An online pharmacy is available for prescription refills, and they offer "Kitten Packages" for new pet owners.

The features and highlights of this Banfield location are closely tied to the broader company's operational model.

  • Wide Range of Services: The clinic offers a one-stop-shop for many common veterinary needs, from routine wellness to general surgery, simplifying pet healthcare management.
  • Optimum Wellness Plans: Their unique subscription-based care plans can make budgeting for preventative pet care more predictable for some owners.
  • Accessible Location: Situated in a convenient part of Northeast Portland, the hospital is easy to get to, and its wheelchair-accessible features ensure that it is welcoming to all clients.
  • Urgent Care Availability: The clinic provides urgent care services, which can be a valuable resource for pet owners when a situation requires immediate attention but is not a life-threatening emergency.
  • Online and Digital Resources: With an online pharmacy and digital radiography, the hospital leverages technology to enhance their services.

To contact Banfield Pet Hospital, you can call their main number at (503) 254-6174 or their mobile number at +1 503-254-6174. The address is 12114 NE Glisan St, Portland, OR 97220, USA. Since appointments are required, it's essential to call ahead to schedule your visit.

When considering Banfield Pet Hospital, it's important to weigh the benefits against potential drawbacks. The main benefit worth choosing is the convenience and the structured approach to pet health, particularly through their Optimum Wellness Plans. For some pet owners, the idea of having a single, predictable monthly payment for a range of services—including vaccinations, wellness exams, and dental cleanings—is very appealing. The hospital's ability to handle various needs, from spaying and neutering to lab work and urgent care, provides a comprehensive solution for routine pet care. The modern facilities, including digital radiography and an in-house lab, are also significant advantages.

However, the experience at this location, as with many corporate vet clinics, can be mixed. Some clients have reported a focus on upselling the care plans, which can overshadow the primary purpose of the visit. The emphasis on plans might lead to a perception of a "used-car-salesman" approach, as one review describes, which can be off-putting for some. Communication can also be a challenge, with some clients reporting a lack of updates or transparency about their pet's care during long stays. While some staff members are praised for their kindness and professionalism, consistency across the board may vary. The impersonal nature of a large corporate structure, which can sometimes lead to poor communication or internal management issues, is something to be aware of. Ultimately, the value of choosing Banfield will depend on your personal preference for a structured, plan-based approach to pet healthcare versus a more traditional, small-clinic feel.

Banfield Pet Hospital Cat

  • Veterinarian

  • Animal Hospital
  • Behavior Evaluation
  • Behavior evaluation
  • Coat and skin care treatment
  • Comprehensive Exams
  • Comprehensive exams
  • Dental Cleanings
  • Dental digital x-ray
  • Digital Radiography
  • Digital radiography
  • Dog Cat
  • Gastrointestinal Illness
  • Gastrointestinal illness diagnosis and treatment
  • General Dentistry
  • General Pet Care
  • General Surgery
  • General dentistry
  • General surgery
  • In-House Laboratory
  • In-house laboratory diagnostics
  • Kitten Packages
  • Medical Therapy
  • Nutrition Advice
  • Nutrition advice
  • Online Pharmacy
  • Online Vet
  • Orthopedic evaluation and treatment
  • Parasite Control
  • Parasite Protection
  • Parasite control
  • Pet Healthcare
  • Pet Hospital
  • Preventive Health Services
  • Routine Vaccinations
  • Spaying And Neutering
  • Spaying and neutering
  • Urgent Care
  • Vaccinations
  • Vet Advice
  • Veterinary Healthcare Services
  • Veterinary Medicine

Banfield Pet Hospital Details

  • Service options

  • Onsite services
  • Accessibility

  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Crowd

  • LGBTQ+ friendly
  • Planning

  • Appointment required
  • Appointments recommended

Banfield Pet Hospital Photos

Banfield Pet Hospital Picture 1Banfield Pet Hospital Picture 2Banfield Pet Hospital Picture 3Banfield Pet Hospital Picture 4Banfield Pet Hospital Picture 5Banfield Pet Hospital Picture 6Banfield Pet Hospital Picture 7Banfield Pet Hospital Picture 8Banfield Pet Hospital Picture 9Banfield Pet Hospital Picture 10

Banfield Pet Hospital Location

Banfield Pet Hospital

12114 NE Glisan St, Portland, OR 97220, USA

Banfield Pet Hospital Reviews

An average rating of ★4 from 936 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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