Banfield Pet Hospital Introduce
For pet owners in Massachusetts, particularly within the Millbury area, finding a veterinary partner that offers both convenience and comprehensive care is a significant advantage. Banfield Pet Hospital in Millbury aims to be just that, providing a wide range of veterinary services designed to support the health and well-being of your beloved animal companions. As part of a larger national network, this Banfield location leverages extensive resources while striving to maintain a local, caring approach to pet healthcare.
Banfield Pet Hospital is widely known for its emphasis on preventive care, offering unique programs like the Optimum Wellness Plans® (OWPs). These plans are designed to make routine veterinary care, including vaccinations, physical exams, and diagnostic testing, more affordable and manageable for pet owners. Many clients find these plans to be a valuable tool for budgeting their pet's healthcare needs, enabling them to say "yes" to essential treatments without financial strain. This focus on proactive health management is crucial for ensuring pets live longer, healthier, and happier lives in the Massachusetts community.
However, experiences with any large veterinary network can be varied. One highly positive review for the Millbury location lauded the "extremely adept and caring team," specifically mentioning how their dog, Dio, had "the best experience." This client highlighted the staff's day-to-day care (vaccines, nail trims, diet advice) and their helpfulness in selecting an Optimum Wellness Plan that made significant dental work affordable. A particularly touching detail was how a technician provided extra snuggles to Dio post-anesthesia by strapping him to her chest in a baby carrier, and the doctor's follow-up call, emphasizing the compassionate human-animal bond. This review enthusiastically recommended the hospital for both pets and their owners.
Conversely, another review described a "disappointing experience" with a "lack of professionalism and respect." This client reported a veterinarian speaking in a "condescending tone" and unprofessional follow-up communication, including a text message saying they were "hollering" for the animal to be picked up. This review stressed that pet owners should "never feel shamed or belittled for trying to do what’s right," ultimately leading them to decide against returning. Such contrasting experiences underscore the importance of individual interactions in healthcare settings and suggest that while many clients find exceptional care, others may encounter communication challenges. When choosing a veterinary service, local Massachusetts residents are encouraged to consider how a clinic's approach aligns with their personal preferences for communication and care.
Banfield Pet Hospital in Millbury is conveniently located at 70 Worcester-Providence Turnpike #240, Millbury, MA 01527, USA. This strategic location, often found within PetSmart stores, offers significant accessibility benefits for pet owners in Millbury and the surrounding communities of Massachusetts. Its placement on the Worcester-Providence Turnpike (Route 122A) ensures easy access from major roads, simplifying travel for appointments.
The co-location with a PetSmart store also adds a layer of convenience, allowing pet owners to combine veterinary visits with shopping for pet supplies, food, or grooming services. This integrated approach can save time and make pet care more streamlined for busy Massachusetts residents. The hospital aims to offer hours that accommodate various schedules, often including evenings and weekends, further enhancing its accessibility for a wide range of clients.
Banfield Pet Hospital in Millbury offers a comprehensive suite of veterinary services, focusing on preventive care and general medicine for dogs and cats. Their services are designed to address various aspects of your pet's health throughout their life stages.
- Optimum Wellness Plans® (OWP): These are central to Banfield's offerings, providing bundled, affordable annual packages for preventive care. Plans vary by pet type (puppy, kitten, adult, senior) and can include:
- Unlimited Office Visits: Allowing pet owners to bring their pets in for concerns without additional office visit fees.
- Comprehensive Exams: Regular nose-to-tail physical examinations to monitor overall health.
- Routinely Recommended Vaccinations: Protection against common and serious diseases, including rabies, distemper, parvovirus, and feline leukemia.
- Diagnostic Testing: Includes fecal exams, deworming, blood work (like blood cell count, organ function, electrolyte panel), urinalysis, and potentially more advanced tests like SDMA for kidney function or Cardio Pro BNP for heart disease, depending on the plan tier.
- Dental Cleaning: Professional dental cleaning is included in higher-tier plans, crucial for oral health.
- Virtual Visits and 24/7 Vet Chat™: Providing convenient access to veterinary advice and consultations from home.
- Discounts: OWPs offer discounts (typically 5% to 20%) on most other Banfield products and services not included in the plan, such as parasite control and medications.
- General Wellness and Preventive Care: Beyond the OWPs, this includes individual vaccinations, parasite control, and general health check-ups.
- General Surgery Services: Including routine spay and neuter procedures. Some locations also offer soft tissue and orthopedic surgeries.
- General Dentistry: Professional dental cleanings and potentially extractions and other oral surgery procedures.
- Behavior Evaluation: Addressing behavioral concerns in pets that may have underlying medical causes.
- Coat and Skin Care Treatment: Diagnosis and treatment plans for skin conditions.
- Gastrointestinal Illness Diagnosis and Treatment: For pets experiencing stomach upset or vomiting.
- Nutrition Advice: Guidance on balanced diets tailored to a pet's life stage, lifestyle, and health conditions.
- Orthopedic Evaluation and Treatment: Assessments for musculoskeletal and neurological issues.
- Microchipping: For pet identification and recovery.
- Medications and Pharmacy Options: Convenient access to necessary prescriptions.
- End-of-Life Care: Discussion of humane options, including in-office euthanasia, to support pets and their families during difficult times.
- Medical Grooming: Specific grooming services related to medical needs.
Banfield Pet Hospital in Millbury, MA, offers several key features and highlights that aim to enhance the pet care experience for local residents.
- Optimum Wellness Plans®: This is a standout feature, providing budget-friendly preventive care packages that help manage ongoing pet health expenses and ensure consistent care.
- Convenient Location: Situated inside PetSmart, the hospital offers a high degree of convenience, allowing pet owners to combine vet visits with other pet-related errands.
- Comprehensive Service Range: From routine wellness and vaccinations to diagnostics, dentistry, and general surgery, the hospital covers a wide spectrum of veterinary needs.
- Extended Hours: Many Banfield locations, including this one, offer flexible hours, often including evenings and Saturdays, making it easier for busy individuals to schedule appointments.
- Access to Veterinary Professionals: Clients have access to veterinary teams for in-person visits and also through virtual services like Virtual Visits and 24/7 Vet Chat™, providing convenient advice and support.
- Focus on Preventive Care: The core philosophy centers on proactive health management, helping pets stay healthy and potentially preventing more serious conditions.
- Technology Integration: Utilization of online portals (MyBanfield) and apps for appointment booking, accessing records, and virtual communication.
To schedule an appointment or to inquire about services at Banfield Pet Hospital in Millbury, MA, please use the following contact details:
Address: 70 Worcester-Providence Turnpike #240, Millbury, MA 01527, USA
Phone: (508) 581-9019
Mobile Phone: +1 508-581-9019
Hours of Operation (as of public data check):
- Monday: 7:15 a.m. - 5:30 p.m.
- Tuesday: 7:15 a.m. - 5:30 p.m.
- Wednesday: 7:15 a.m. - 5:30 p.m.
- Thursday: 7:15 a.m. - 5:30 p.m.
- Saturday: 8 a.m. - 5:30 p.m.
(Note: Hours may vary; it's always best to confirm directly with the hospital.)
For pet owners in Millbury and across Massachusetts, Banfield Pet Hospital offers a compelling option for veterinary care, primarily due to its accessible location and its unique approach to pet wellness. Being situated within a PetSmart store on a major turnpike provides unparalleled convenience, allowing easy integration of pet health visits into daily errands.
The standout feature, the Optimum Wellness Plans®, makes comprehensive preventive care both predictable and affordable, a significant benefit for families looking to manage their pet's health budget effectively. These plans encourage consistent veterinary attention, which is crucial for early detection and long-term well-being. While experiences can vary, as is common with any service provider, the highly positive testimonials highlighting compassionate staff and effective financial planning demonstrate the value many locals find here.
For Massachusetts residents seeking a veterinary partner that emphasizes preventive health, offers a wide range of services, and provides convenient access with flexible payment options, Banfield Pet Hospital in Millbury stands as a strong and suitable choice for supporting the health and happiness of their cherished pets.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
70 Worcester-Providence Turnpike #240, Millbury, MA 01527, USA
Banfield Pet Hospital Reviews
I’m so grateful I found this place and this team. My dog Dio has had the best experience here, he told me.Not only are they an extremely adept and caring team for the day to day- vaccines, nail trims, help with diet, advice for skin care- but their programs are equally as caring for the humans. They have programs including neuters, programs for dental, programs for seniors. And they HELPI was able to get Dio dental work done yesterday, some significant work that will provide him with significant relief. And because I am on their dental plan, which they helped me select because they knew he would need it in the future, it was affordable and I could say YES, without having to scramble.To top it all off, Dio fell in love with his Tech, and needed extra snuggles as he was coming down from anesthesia. He wanted to be held, so she strapped him (happily) to her chest in a baby carrier and worked with him like that until he was ready for pickup. His doctor also called this morning to check on him, and asked me to give him a hug.Just come here, for your pets and for yourself.
Jul 02, 2025 · Suzi FornoffI don’t usually leave reviews, but I had to share our disappointing experience at Petco Banfield Vet Services in Millbury, MA.A family member brought in our dog for a routine appointment and was treated with a surprising lack of professionalism and respect. Instead of offering supportive, clear communication, the veterinarian—who had red glasses, a red beard, and short strawberry blonde hair—spoke in an overly clinical, condescending tone that made her feel talked down to for being honest about the dog’s care.To make matters worse, the follow-up communication from staff was abrupt and unprofessional, adding unnecessary stress to an already frustrating visit. You should never text a client that you are “hollering” for them to pick up their animal. Very unprofessional.Pet owners should never feel shamed or belittled for trying to do what’s right. We expected compassion and guidance—not judgment and ego. We won’t be returning.
Jun 17, 2025 · Elizabeth LamoureuxI’ve been using Banfield pet hospital for my pug Cooper off and on since I got him 11yrs ago. They have help heal him several times and their payment options work so well for me and my dog. I feel the prices are reasonable as well. The staff is always friendly and truly care about my dog. I’m grateful for them putting my mind at ease.
Dec 27, 2024 · Faye ThornhillWill never return. The staff member who was checking us in was passive aggressive when I wasnt interested in certain vaccines or medication, rude, and said they would give my dog more vaccines,double dosing my dog essentiall. because they didn't want to read the paper I gave with the vaccine information.
Jun 12, 2025 · SarahBanfield has been great! Sometimes it is hard to get an appointment as they are very busy but they make sure to get you seen if your pet really needs services asap. They took good care of us after we had to say goodbye to our cat recently. They showed so much respect and empathy with the whole process and even sent us his paw prints in ink and a hand written sympathy card signed by the vet & all staff. So thoughtful and sweet!
Nov 13, 2024 · Karen Novotny
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