Comprehensive Veterinary Care in Richmond, VA

Brook Run Animal Clinic Introduce

For pet owners across Virginia, securing reliable and compassionate veterinary care is a top priority. When our furry companions need medical attention, we seek a practice that combines professional expertise with a genuine love for animals. In Richmond, VA, Brook Run Animal Clinic has served the community for many years, with a team of veterinarians highly regarded for their skill and dedication. This article will provide an overview of Brook Run Animal Clinic, highlighting its services and the experiences of local pet owners, to help you understand why this clinic might be the right choice for your beloved pet's healthcare needs.

Brook Run Animal Clinic is conveniently located at 7416 Brook Rd, Richmond, VA 23227. This address places it in a central and accessible area of Richmond, making it a practical choice for pet owners residing in various parts of the city and surrounding Henrico County. Its position on Brook Road, a well-trafficked thoroughfare, ensures ease of navigation for clients coming from different neighborhoods. While the physical accessibility is a clear advantage, the overall experience at any clinic is also shaped by operational efficiency. The clinic strives to provide full-service support for an effective, efficient practice. However, as some reviews indicate, the client experience at the front desk can sometimes impact the perception of accessibility, particularly when there are discrepancies in appointment scheduling. Despite these occasional challenges, the ease of reaching the location and the quality of veterinary care itself remain strong points for many long-term clients.

Brook Run Animal Clinic positions itself as a full-service facility dedicated to providing cutting-edge veterinary medical care for pets. Their team of highly trained professionals and use of state-of-the-art equipment are central to their offerings. While a comprehensive list of all specific services is typically found on their official website, general full-service veterinary clinics like Brook Run Animal Clinic commonly offer a wide array of services including:

Comprehensive Wellness Exams: Routine check-ups to monitor overall health, detect potential issues early, and ensure pets are up-to-date on preventive care.
Vaccinations: Essential immunizations to protect pets from common and dangerous diseases.
Diagnostic Services: Utilizing in-house diagnostics, imaging equipment (such as digital radiography and ultrasound), and laboratory services for accurate and timely diagnoses.
Surgical Services: Performing various surgical procedures for common conditions and injuries.
Dental Care: Professional cleanings and other dental treatments to maintain oral health.
Parasite Prevention and Control: Strategies and medications to prevent and treat fleas, ticks, heartworms, and other internal/external parasites.
Nutrition and Dietary Counseling: Guidance on appropriate pet diets for specific health needs.
Microchipping: For permanent identification and increased chances of reunion if a pet gets lost.
Pain Management: Protocols to alleviate discomfort from injuries, surgeries, or chronic conditions.
Referral Services: When highly specialized care is needed beyond the scope of general practice, they likely provide referrals to specialists.

The highlights and distinguishing features of Brook Run Animal Clinic, as reflected in customer feedback, primarily revolve around the exceptional quality of care provided by its key veterinarians:

Highly Regarded Veterinarians: Dr. Zaccaro (Dr. Z) and Dr. Moyer (Dr. M) are consistently praised for their competence, kindness, and genuine care for pets. Dr. Zaccaro, in particular, is described as a "wonderful doctor and a great human being" who cares deeply for his animal patients.
Compassionate Pet Handling: The veterinarians are noted for their gentle approach, ensuring pets feel comfortable and loved during their visits. This is crucial for pets that may be anxious or stressed in a clinic setting.
Long-Standing Trust: Many clients have entrusted the care of their pets to Dr. Z and Dr. M for "years," indicating a strong, established relationship built on consistent positive experiences with the veterinary staff.
Effective Medical Care: Despite some negative administrative experiences, the quality of medical treatment, such as for a cat thought to be in heat or a dog like Dannyboy, is highly effective, leading to positive health outcomes.

However, it is important to acknowledge that some reviews highlight challenges with the front desk or administrative staff, citing issues with professionalism, courtesy, and appointment management. While not reflecting on the medical care itself, these administrative aspects can impact the overall client experience. It's suggested that the clinical staff maintains a high standard of care and professionalism.

To contact Brook Run Animal Clinic for appointments or inquiries, please use the following information:

Address: 7416 Brook Rd, Richmond, VA 23227, USA

Phone: (804) 262-8621

For pet owners in Virginia, specifically those in the Richmond area, Brook Run Animal Clinic offers a valuable resource for veterinary care. While potential clients should be aware of past feedback regarding administrative interactions, the consistent praise for the veterinarians, particularly Dr. Zaccaro and Dr. Moyer, underscores the clinic's commitment to quality medical treatment and compassionate handling of pets. Their long-standing presence in the community and the dedication of their core medical staff mean that pets receive experienced and caring attention. For locals prioritizing a vet who builds long-term relationships with their animal patients and provides competent medical care, Brook Run Animal Clinic remains a suitable option, particularly for those who value the expertise and kindness of its highly-regarded veterinarians for their beloved furry family members right here in our Virginia community.

Brook Run Animal Clinic Photos

Brook Run Animal Clinic Location

Brook Run Animal Clinic

Virginia Henrico County Richmond Brook Road

7416 Brook Rd, Richmond, VA 23227, USA

Brook Run Animal Clinic Reviews

The only reason I'm not giving Brook Run a lower rating is because Dr. Z and Dr. M have been so good to us and our pets over the years. I had seen the negative postings about the staff, but I had never experienced it first-hand until last week.Whomever they have put at their front desk is one of the most rude, pig-headed, unprofessional individuals I've ever had the misfortune of speaking with. I called earlier last week to try to get a check up for a cat I was fostering. We thought she might be in heat, so I had a pretty long conversation with the receptionist about not getting her spayed immediately but still wanting to get her checked out so I could introduce her to my other cats. I was told that they could see us that Thursday at 4:45pm. I told them that I couldn't bring the cat in, but my son would be able to make the appointment. Because I'd only given my name when they first answered the phone, I even said before I hung up, "so we will see you on Thursday at 4:45, right?"That Thursday my son took the cat to Brook Run and was told there was no appointment on the books. When I called to try to get it straightened out, the receptionist told me that we had not made an appointment! If we had, then we'd "be in the system". I explained that our family uses Brook Run but this was a new foster, so she wouldn't be in the system. Her response to that was they "always" put the animals in the system when they make the appointment. Well obviously, they DON'T always put them in the system because someone screwed up. They didn't make any effort to fit us in and acted like we were trying to scam them with a walk in. There was no apology. The only thing they did offer was to make another appointment for next Wednesday. (I wanted to point out that we already had an appointment, but they wouldn't see us!) I was so furious by the front desk's presumptuous nasty attitude that I declined and hung up.Part of me wanted to give them another chance because Dr. Z has been such a great vet, but how do I know that this won't happen again? It was an inconvenience for my son, but he was willing to let it slide. (He took off from work early.) All they had to do was apologize for the mistake. Even if they couldn't fit us in, I would have been ticked off but not so angry that I'd go elsewhere. Instead, they implied that we were being nefarious and somehow tried to skirt the system. Why on earth would anyone subject themselves to that kind of dismissive and disrespectful treatment again? Totally infuriating!!!
May 25, 2025 · Leighann Boland
Dr Zaccaro is a wonderful doctor and a great human being. He cares for our dog Dannyboy and you couldn't ask for a more competent, kind and caring doctor. We highly recommend Dr Z and his staff for any pet owner. Pets all love him as well!
Feb 03, 2025 · Terry Manning
I've been looking for a new vet and when I need one because my dog's eye is swollen shut, I called Brook Run but because we are not a current patient, we can't be seen until the end of March. We will find another vet elsewhere. That is no way to run an animal clinic!
Feb 28, 2025 · Laura Nelson
We have used Brook Run Animal Clinic and Dr. Zuccarro for several years. He successfully performed complicated surgery on our cat. Several years later, the problem reoccurred. Based on the lab results from the first surgery, he prescribed a different bladder stone dissolving food for our cat. We are very pleased that the change in diet worked.Our only complaint is the phone system. The lines are sometimes busy. One day, we were left on hold for 5 minutes on two separate occasions.
Jan 14, 2021 · Leanne Raynor
Not sure why this place has 4.7 stars because their customer service is absolutely horrendous. I called to schedule an appointment for my cat to be seen and whatever woman answered the phone immediately cut me off mid-sentence and said "we're not accepting new patients we can't help you." I don't appreciate that one bit so I'll spread the word that no one should come here to be treated this way. My money is just as green as anyone else's, but I guess if they don't want my business then I don't want them anywhere near my beloved pet. Terrible business model, shame on the staff.
Dec 07, 2024 · CCI