Phillips Creek Veterinary Hospital

For pet owners in Frisco, Texas, choosing a veterinary hospital is a decision that impacts the long-term health and happiness of their beloved family members. Phillips Creek Veterinary Hospital is a facility that has positioned itself as a provider of comprehensive pet healthcare, offering a wide range of services from routine wellness to advanced surgical procedures. This article aims to provide a balanced and factual overview of the hospital, exploring its services, its team, and what makes it a choice for some, while raising concerns for others, as reflected in public reviews.

The hospital’s mission is centered on providing a modern, clean, and compassionate environment for pets and their people. They offer a full spectrum of services designed to support pets throughout all stages of life, from a new puppy or kitten to a senior pet. Their emphasis on routine preventative care, such as regular wellness exams and parasite prevention, is a key component of their approach, aimed at catching potential issues early to ensure a long and healthy life.

A significant aspect of any veterinary hospital is its team. The provided reviews highlight a striking contrast in experiences. On one hand, there are glowing testimonials praising individuals like Dr. Houck and her assistant Matthew, describing them as a "dream team" who provide warmth, compassion, and exceptional care. This positive feedback emphasizes a high level of trust and a feeling of being treated like family. On the other hand, there are deeply negative accounts that raise serious concerns about the hospital's handling of specific procedures, communication, and billing. This contrast suggests that the client experience at Phillips Creek Veterinary Hospital may vary significantly depending on the individual circumstances and the staff member involved.

This overview is designed to be a comprehensive and transparent resource for local pet owners. By presenting both the positive and negative aspects of the hospital's reputation as found in public data, it aims to help you make a well-informed decision for your pet's healthcare. The following sections will detail the hospital’s services, its location, and the key features that define its reputation in the Frisco community.

Phillips Creek Veterinary Hospital is located at 8180 FM 423, Frisco, TX 75034, USA. Its location on FM 423, a major roadway, makes it easily accessible for residents of Frisco and the surrounding areas, including Little Elm and The Colony.

The hospital is committed to providing a comfortable and accessible experience for all clients. The facility features a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. These amenities ensure that individuals with mobility challenges can navigate the hospital with ease. While appointments are recommended to ensure timely service, the hospital also has a focus on Urgent And Critical Care, suggesting a capability to handle immediate needs, though this is not a 24/7 emergency service.

Phillips Creek Veterinary Hospital provides a wide range of veterinary services, addressing a variety of pet health needs.

• Wellness and Preventative Care: Including Wellness Exams, Routine Preventive Care, Vaccinations, and Puppy & Kitten Care.
• Advanced Diagnostics: The hospital is equipped with an In-House Laboratory, Radiology (X-Ray), and Ultrasound for quick and accurate diagnoses.
• Surgical Procedures: They offer a variety of surgical services, including Spay & Neuter, Surgical Laser, and general Surgery.
• Dental Health: Comprehensive services for your pet's Dental Health, including Dental Cleaning, Teeth Cleanings, and addressing Dental Issues.
• Urgent and Emergency Care: The hospital is equipped to handle Urgent And Critical Care and Pet Emergencies during business hours.
• Additional Services: Other offerings include Microchipping, Nail Trims, Boarding, and access to an Online Pharmacy for convenient prescription refills.

Phillips Creek Veterinary Hospital is known for several key features, though they are presented with a degree of contrast in client feedback.

• Exceptional Staff: Positive reviews highlight the compassionate and knowledgeable nature of staff members like Dr. Houck and her assistant Matthew, who are praised for their warmth, patience, and ability to make pets feel safe and loved.
• Comprehensive Services: The wide range of services, from preventative care and diagnostics to surgery and boarding, provides convenience for pet owners who prefer a one-stop-shop for their pet's needs.
• Advanced Technology: The use of an In-House Lab, Digital Radiography, and Surgical Laser demonstrates a commitment to modern veterinary medicine.
• Client-Focused Approach: Positive feedback suggests a team that takes the time to explain everything clearly, ensuring pet owners are informed and comfortable with their pet's care plan.
• Accessibility: The hospital is well-equipped to serve clients with mobility challenges, with a wheelchair accessible entrance, parking, and restroom.

For more information or to schedule an appointment for your pet, you can contact Phillips Creek Veterinary Hospital directly.

Address: 8180 FM 423, Frisco, TX 75034, USA

Phone: (214) 618-8180

The decision to choose Phillips Creek Veterinary Hospital is complex, given the stark contrast in client experiences. The most compelling argument for choosing this hospital comes from the positive testimonials. One review paints a picture of a "dream team" in Dr. Houck and Matthew, highlighting a level of warmth and compassion that is truly exceptional. The client feels "so lucky" to have found a clinic that treats their "furry family like their own." This kind of deep, personal connection is invaluable and suggests that when the experience is good, it is truly outstanding. The praise for Dr. Houck's gentle demeanor, knowledge, and willingness to take her time with each patient and their owner is a powerful endorsement of the quality of care available.

However, the negative review raises serious concerns that potential clients must consider. This review details a deeply disappointing experience involving a scheduled spay surgery for a senior dog. The client alleges that the hospital claimed the dog's lab values were out of range, leading them to seek a second opinion which contradicted the hospital's assessment. The client's belief that the hospital preferred "more profitable" services, such as dental cleanings, over a pre-scheduled surgery, is a significant red flag. The added frustration of being charged for a returned item and a perceived "cynical" response to their concerns further damages trust. While this is a single, isolated account, it stands in direct opposition to the glowing reviews and suggests a potential inconsistency in service. For Frisco pet owners, this means that while the hospital has the potential for an incredible experience with a truly compassionate team, there are also risks that must be weighed, especially concerning complex procedures or sensitive situations. The best course of action would be to speak with the hospital directly, ask detailed questions, and trust your gut feeling before committing to a major procedure.

Phillips Creek Veterinary Hospital

8180 FM 423, Frisco, TX 75034, USA