The Hometown Veterinarian Introduce
Introduction: Your Trusted Partner in Pet Health in Marshalltown, Iowa
For pet owners in the heart of Iowa, finding a veterinarian who truly understands that pets are family is a priceless discovery. The Hometown Veterinarian in Marshalltown is more than just a clinic; it's a compassionate and comprehensive animal hospital dedicated to providing top-tier care for your beloved animal companions. From the moment you walk through the doors, it's clear that the team, including esteemed professionals like Dr. Jacobson and Dr. Rachael Franken, operates with a genuine love for animals and a deep sense of empathy for their owners. They offer a full spectrum of veterinary services, catering to a wide variety of animals from small dogs and cats to birds and exotic pets. The clinic's philosophy is rooted in a holistic approach to pet health, combining traditional medical treatments with services like animal chiropractic and acupuncture. Whether you need routine preventative care, a compassionate diagnosis for a chronic condition, or urgent emergency services, The Hometown Veterinarian is equipped to handle it all. They are committed to being a reliable resource for the Iowa community, offering a blend of professional expertise and heartfelt kindness that makes them stand out. As one satisfied client noted, it's a place where "kind hearted" people truly "care about our pet babies" as if they were their own, making it a place you can trust with your most cherished family members.
Location and Accessibility: A Convenient and Welcoming Space
The Hometown Veterinarian is strategically located at 101 Iowa Ave W, Suite 300, Marshalltown, IA 50158, making it a central and accessible destination for pet owners throughout the region. The clinic has been thoughtfully designed to accommodate all clients and their pets with ease. Accessibility is a key feature of the facility, which includes a wheelchair-accessible entrance, ensuring a smooth and safe entry for everyone. The convenience extends to the parking lot, which is also wheelchair accessible, eliminating any stress or difficulty in getting from your car to the front door. Inside, the clinic maintains a welcoming environment with wheelchair-accessible seating and a wheelchair-accessible restroom, providing comfort and convenience for all visitors. To ensure that every pet receives the focused attention they deserve, appointments are recommended. This helps to manage the patient flow, minimizing wait times and allowing the staff to be fully prepared for each visit. The combination of a central location and inclusive accessibility features demonstrates The Hometown Veterinarian's commitment to providing a stress-free and positive experience for the entire Iowa community, proving that their care extends beyond the examination room to every aspect of the client journey.
Services Offered
- Full-Service Veterinary Care: Comprehensive medical and surgical services for dogs, cats, birds, and exotic animals.
- Advanced Diagnostics: Utilizing diagnostic imaging, laboratory tests, and medical diagnosis for accurate health assessments.
- Surgical Procedures: Including emergency surgery, spay/neuter, laser surgery, and specialized orthopedic procedures like TPLO and TTA surgery.
- Preventative Medicine: Services such as yearly exams, vaccinations, flea & tick prevention, and parasite control.
- Specialty Services: Offering animal chiropractic, acupuncture, and a focus on chronic health and geriatric care.
- House Calls and Online Pharmacy: Providing the convenience of home visits and an online platform for prescription refills.
- Emergency Services: Acknowledged for their willingness to assist in emergency situations, as noted in a customer review.
- Compassionate End-of-Life Care: The clinic provides supportive guidance and emotional support during difficult decisions like euthanasia.
- Se Habla Español: Bilingual staff members are available to serve Spanish-speaking clients, enhancing accessibility.
Features and Highlights
- Exceptional Compassion: Noted by multiple reviewers for their kind, caring, and empathetic staff, even during emotionally challenging situations.
- Dedicated to Emergency Care: The clinic is praised for their willingness to help in urgent situations, going "the extra mile" to assist.
- Comprehensive Expertise: The team is skilled in a wide range of services, from routine care to complex surgical and chronic health treatments.
- Client-Centered Communication: As one reviewer highlighted, the staff and doctors take the time to explain diagnoses and treatment options thoroughly and empathetically.
- Integrated Medicine: Offering a unique blend of traditional veterinary medicine with integrative therapies like chiropractic and acupuncture.
- Wide Range of Care: They serve a diverse clientele of animals, including exotic pets, which is a rare and valuable feature.
- Accessibility: The facility is fully wheelchair-accessible, including the entrance, parking, seating, and restrooms.
Contact Information
Address: 101 Iowa Ave W, Suite 300, Marshalltown, IA 50158, USA
Phone: (641) 758-3333
Mobile Phone: +1 641-758-3333
Appointments are highly recommended to ensure you and your pet receive prompt and focused care from the dedicated team.
What is Worth Choosing The Hometown Veterinarian?
For Iowans seeking a veterinary partner they can trust with their most cherished family members, The Hometown Veterinarian stands as an exceptional choice. The clinic’s reputation is built on a foundation of profound compassion and comprehensive expertise, as evidenced by a multitude of heartfelt testimonials. One of the most powerful reasons to choose this clinic is their readiness to assist in emergencies. As one client described, they were in a desperate search for a vet to perform a crucial surgery on their dog when others "didn't seem to care." The kindness and helpfulness of Dr. Jacobson and the entire staff not only saved their pet but also secured their loyalty, with the client declaring the clinic as their new primary vet despite living an hour away. This willingness to go "above and beyond" for a pet they had never even met speaks volumes about their character and dedication.
Another powerful testament to their quality of care comes from a detailed review by Allen and Jennifer, who shared the difficult journey of their pet, Max. They highlighted the clinic's empathy and support during a diagnosis of cancer and the subsequent euthanasia process. The review praised Dr. Rachael Franken for her "empathy and understanding" and noted that the entire staff's "compassion" helped them through a challenging time. This level of emotional support is a defining feature of the clinic, demonstrating that they care for both the animal and the human family unit. Beyond their compassionate approach, The Hometown Veterinarian offers a robust array of services, from a veterinary pharmacy and advanced diagnostics to specialized surgeries and integrative medicine. The clinic's ability to handle complex cases and provide a wide range of treatments under one roof, including care for exotic pets, makes them a one-stop-shop for all your pet's needs. The combination of professional excellence, emotional intelligence, and a broad scope of services makes The Hometown Veterinarian a truly special place and a clear choice for anyone in the Iowa region who wants their pet to be treated with both expert care and genuine heart.
The Hometown Veterinarian Cat
Veterinarian
- Birds
- Exotic animals
- Allergy Testing
- Animal Chiropractic
- Behavior Services
- Cancer Treatment
- Cat Health Services
- Cat Medicine
- Chiropractic And Acupuncture
- Chronic Health
- Compassionate Veterinarian
- Diagnosis And Treatment
- Diagnostic Imaging
- Diagnostics And Treatments
- Dog Cardiology
- Dog Health Services
- Dog Laboratory Tests
- Dog Veterinarians
- Dog's Dental
- Emergency Surgery
- Exotic Pet Care
- Family Pet
- Flea & Tick Prevention
- Geriatric Care
- House Call Services
- House Laboratory Testing
- Integrative Medicine
- Internal Medicine
- Kitten Care
- Medical Diagnosis
- Medical Treatments
- Online Pharmacy
- Pain Management
- Parasite Prevention And Treatment
- Pet Food
- Pet's Records
- Preventive Medical
- Puppy Care
- Rx Refill
- Senior Care
- Small Animal Medicine And Surgery
- Spay Or Neuter
- Surgical Laser
- Tick Treatments
- Veterinarian Visit
- Veterinarians Support
- Veterinary Medicine
- Veterinary Services For Cats
- TPLO Surgery
- TTA Surgery
- BOAS Surgery
- Se Habla Español
Animal Hospital
- Dog Cruciate Ligament
- Animal Acupuncture
- Dog Acupuncture
- Cat Acupuncture
- Laser Surgery
The Hometown Veterinarian Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Restroom
Planning
- Appointments recommended
The Hometown Veterinarian Photos










The Hometown Veterinarian Location
The Hometown Veterinarian
101 Iowa Ave W Suite 300, Marshalltown, IA 50158, USA
The Hometown Veterinarian Reviews
babyquestionscompassionatepricesfurrycalljobthe officereviewsear infection
★ 5★ 4★ 3★ 2★ 1I usually don’t write reviews, but this place is incredibly kind and affordable. In an emergency I was looking for day vets to do a surgery on my dog and not many seemed to care or wanted to genuinely help me.Dr. Jacobson is overall friendly and helpful. He did everything he could to help my doggy and I can’t express how happy I am to find this place for my dog. My dog is more than just a pet, he really is my family and I’m grateful a kind hearted person like Dr. Jacobson and all of the Hometown Vet’s staff are. Although I am an hour away from their clinic, I will now say that this will be my primary vet for my dog. It feels good to know that there are people who will care as much as I do for my dog because he is sincerely like my own child. Again, I am so thankful for the Hometown Vet staff and everyone who works there. They truly care about our pet babies and the staff deserve the upmost happiness for their kind hearts 💕
January 27 · pattanaDear Dr. Rachael Franken,First, I want to say that I NEVER write reviews, but I MUST share how amazing you and the staff at The Hometown Veterinarian have been. I was recently dog-sitting my boyfriend’s dog and noticed issues with bladder control and urination. It seemed to me that Max might have a UTI. Since it was after vet hours, I had a very long night with him, as he wanted to go outside every 5-10 minutes. Although I no longer own any animals, I was familiar with Dr. Jacobson from when I had a dog. I looked him up and was excited to discover that his office opens at 7:30 a.m. Additionally, I found an online message center where I could enter my information, which I found impressive. The following day, I called the office at 7:30 am sharp, and a friendly staff member assisted me with my concerns. She explained that her process was to enter my message and then schedule me for the day. Understanding how busy schedules can be, I was eager to see the veterinarian as soon as possible. I provided the staff member with more details about my situation, and she promptly checked to see what she could do. She asked, "Can you be here in 10 minutes?" I told her that I was grateful for her willingness to go the extra mile for me. From the moment I walked through the doors, the front desk staff were very friendly, helpful, and attentive. The staff member who took Max and me back to the exam room was a total sweetheart; I could tell she genuinely cared about animals. With my boyfriend being almost 2 hours away and me responsible for his sick dog, I finally felt at ease with Hometown Veterinarian by my side. The staff took Max to the back for testing, and the staff member reassured me that I could go to work as he would be in good hands. She told me they would call me with an update. Max does not live in this town and has never been to this Vet. Max is a lovely boy, but he is afraid of strangers. However, I felt comfortable leaving him in their care. Later that day, I received a call from Dr. Franken. She explained Max’s test results and the following steps, options, and treatments. Dr. Franksen demonstrated the most significant impact through her empathy and understanding during this challenging time. I was able to communicate Max's situation to my boyfriend over the phone. As he was faced with a tough decision, despite recovering from his surgery, he rushed to Marshalltown to be with Max. We picked up Max, and the Doctor met with us, taking the time to explain everything to us and being very compassionate. He was able to take Max home for a couple of days until his next appointment. Two days later, we dropped him off for more testing. To hear you cherished pet receives an unexpected cancer diagnosis, it becomes an overwhelming situation for the owner. Especially one that does not look or act sick. Like many of us with dogs or animals, we consider them members of our family. Unfortunately, his cancer was causing his bowels and bladder not to function. A quick decision had to be made for Max. The doctor was very compassionate and provided us with both emotional support and guidance, which allowed us to take the following steps with love and care. The doctor told us we could spend some time with him, but not too long- as his bladder would fill back up soon, and he would be uncomfortable. We spent some time with him and got him a cheeseburger, just as the doctor suggested, and he cried all day! We brought Max back to The Hometown Veterinarian for the last time. We appreciated the veterinarians and staff member’s compassion during the euthanasia process. We were at ease with her, knowing that she would ensure peaceful and humane treatment for Max. As we are not regular patients of this veterinarian, you will quickly discover that this veterinary team demonstrates compassion and empathy. The kindness shown by this doctor and the team creates a trusting and healing environment that will help us ease through this challenging journey.From the bottom of our hearts- Thank you!Allen & Jennifer
March 25 · Jennifer StanleyEveryone was very friendly and informative. Ash was at ease through the process. We really appreciate the 1st dose of Next NexGard Plus.
April 14 · Patrick KellyI 100% recommend Hometown Vet in Marshalltown for anything pet related!When my puppy suddenly broke his femur one evening, I first reached out to two of the “big” veterinary clinics in the Cedar Falls/Waterloo area. One told me they were too busy, and the other could only apply a temporary splint because they didn’t have an orthopedic surgeon. I was devastated...until I called Hometown Vet in Marshalltown the very next morning. They gave me a same-day appointment, and Dr. Jacobson successfully repaired my puppy’s femur with surgery. He’s back to normal now thanks to them!Later, my puppy developed an ear hematoma. The Waterloo clinic only drained it, which didn’t fix the problem. Once again, I turned to Hometown Vet, and Dr. Jacobson resolved the issue permanently.The clinic is clean, the staff are warm and professional, costs are fair, and most importantly, the care is outstanding. I will continue to bring both my puppy and my cat here without hesitation. They’ve truly earned my trust.
August 28 · AJ GeorgeOur sweet Dolly had an accident on the farm. Due to our vet being a travel large animal vet and her still being young we hadn’t gotten her established at a vet yet. We walked in with her and they immediately took her back with no hesitation. Treated us with compassion as we awaiting results. Luckily after an overnight stay Dolly was able to return home. She will be returning to HTV for the rest of her care.
February 15 · Lory Harre
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