Pet Supermarket

For pet owners throughout South Carolina, finding a reliable and comprehensive source for pet food, supplies, and services is a regular necessity. In Greenville, SC, **Pet Supermarket** on N Pleasantburg Dr is one of the retail destinations that caters to a wide array of animal needs. This article aims to provide a balanced overview of this specific Pet Supermarket location, drawing from customer experiences to help local residents in South Carolina make informed decisions about their pet supply shopping.

Pet Supermarket is a well-known chain that typically offers a broad range of products for various types of pets, from dogs and cats to birds and small animals. They are often recognized for their extensive inventory, competitive pricing, and value-added services like self-serve dog washes. This particular Greenville location strives to provide a convenient one-stop shop for pet parents in the community.

However, as with any retail establishment, customer experiences can vary. While some patrons praise the helpfulness of the staff and the selection of products, others have reported significant negative interactions that highlight inconsistencies in customer service and staff demeanor. Understanding these diverse perspectives is crucial for South Carolina residents considering this Pet Supermarket location for their furry, feathered, or scaled family members.

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Pet Supermarket is conveniently located at **3215 N Pleasantburg Dr, Greenville, SC 29609, USA**. This address places it on a major thoroughfare in Greenville, making it highly accessible for residents not only within Greenville but also from surrounding communities in the Upstate South Carolina region.

N Pleasantburg Drive is a busy commercial corridor with numerous retail establishments, ensuring that the store is easy to locate. Ample parking is typically available in the shopping center where it is situated, which is a practical benefit for customers who may be transporting large bags of pet food or bathing their dogs at the self-serve wash stations.

The accessibility of this Pet Supermarket location is a significant advantage for South Carolina locals. Its prominent position on a main road reduces travel time and complexity, allowing pet owners to quickly access the supplies and services they need. The store's operating hours typically extend until 8 PM on most weekdays, offering flexibility for those with busy schedules.

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Pet Supermarket on N Pleasantburg Dr in Greenville, SC, offers a variety of products and services catering to a broad range of pet needs. Based on general Pet Supermarket offerings and specific customer reviews, their services typically include:

• Pet Food and Supplies: A wide selection of food for dogs, cats, birds, small pets, fish, and reptiles. This includes popular brands, specialized diets, treats, toys, and various accessories like collars, leashes, beds, and crates. One customer specifically noted a "large selection of bird supplies unlike other local pet stores."

• Self-Serve Dog Wash: A popular amenity that allows pet owners to bathe their dogs on-site without the mess at home. These stations typically provide tubs, shampoo, towels, and dryers.

• Flea & Tick Prevention: They stock a range of flea and tick control products for different pet types.

• Litter & Accessories: A variety of cat litter types and litter box accessories.

• Pet Adoptions: Pet Supermarket locations often partner with local animal rescues to host adoption events or feature adoptable cats in-store (e.g., in "cat towers"), providing opportunities for local South Carolina residents to find new family members.

• VIP Petcare Clinics: Many Pet Supermarket locations host preventative vet clinics provided by VIP Petcare, offering vaccinations, microchipping, and basic wellness services conveniently in-store. (While not explicitly confirmed for this specific location in the provided reviews, it is a common Pet Supermarket offering.)

• Customer Service and Advice: The staff is generally expected to provide assistance and advice on product selection and pet care, although consistency in this area has been a point of contention for some customers at this specific branch.

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The Pet Supermarket on N Pleasantburg Dr in Greenville, SC, possesses several features that attract customers, alongside significant concerns regarding customer service at this particular branch.

• Extensive Product Selection: A key highlight is the broad range of products available for various pets. One customer specifically praised their "large selection of bird supplies unlike other local pet stores," indicating a strong inventory that caters to diverse pet needs.

• Convenient Self-Serve Dog Wash: The availability of self-serve dog wash stations is a highly valued feature, allowing pet owners a convenient and mess-free way to bathe their dogs. This is a practical solution for many South Carolina residents.

• Generally Friendly and Helpful Staff (Contradicted): One positive review mentions "the staff is friendly and helpful." However, a very detailed negative review drastically contradicts this, reporting extremely rude and confrontational behavior from a female manager.

• Healthy Adopted Pets: One customer reported adopting a "healthy girl" who acclimated well and became a "love bug," suggesting positive experiences with pets facilitated through the store, possibly via adoption partnerships.

• Customer Service Issues (Significant Concern): A major reported downside at this specific location is the severe customer service breakdown documented by a long-time patron. This included:

  • Misinformation about restrooms: Being told a public restroom was available, then being yelled at when children attempted to use it.

  • Aggressive and Rude Manager: The female manager reportedly "yelled at the kids," "rudely said, 'this is not a restaurant and I don’t have to let you use my bathroom!'," and later "yelled that I was washing my dog in the wrong bath."

  • Unprofessional Conduct: The manager's declaration of "I’m not going to charge you but never come in my establishment again!" after a heated exchange.

• Inconsistent Staff Communication: The negative review highlights a discrepancy between a male staff member's helpfulness (directing to a self-wash tub, assuring about restrooms) and the female manager's subsequent aggressive contradiction and refusal of service.

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To contact Pet Supermarket on N Pleasantburg Dr in Greenville, SC, for inquiries about products, services, or to address concerns, please use the following details:

• Address: **3215 N Pleasantburg Dr, Greenville, SC 29609, USA**

• Phone: **(864) 565-9172**

For concerns regarding the behavior of staff or store management, it may be appropriate to contact Pet Supermarket's corporate customer service line at (954) 351-0834 or via email at customerservice@petsupermarket.com.

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For pet owners in Greenville and the broader South Carolina region, the Pet Supermarket on N Pleasantburg Dr offers a mixed bag of suitability. On one hand, it functions as a convenient local resource for a wide range of pet products and services, making it a potentially suitable option for routine shopping.

Its extensive inventory, particularly noted for bird supplies, and the availability of practical amenities like the self-serve dog wash, address common needs for South Carolina pet parents. For those seeking a broad selection of pet food and accessories in a physically accessible location, this store can certainly fulfill those requirements. The positive experience of adopting a "healthy girl" also highlights successful aspects of their operations, possibly through partnerships with local rescues.

However, the significant and detailed negative customer review regarding the manager's conduct is a major point of concern that local residents must consider. Such accounts of rudeness, inconsistency in information (especially concerning restrooms), and outright hostile behavior toward customers, particularly in front of children, severely undermine the store's overall suitability as a welcoming and reliable establishment. While other Pet Supermarket locations in Greenville and Spartanburg are noted as being "more than nice," this specific branch appears to have notable issues with customer service that could lead to highly unpleasant experiences.

Therefore, while the store offers many practical benefits, its suitability for South Carolina locals is heavily qualified by the reported customer service inconsistencies. Prospective visitors are advised to approach this particular location with awareness of these potential issues and to consider if the convenience and product selection outweigh the risk of a negative personal interaction. For many, supporting a local business that consistently prioritizes customer respect and a positive shopping environment will be a deciding factor.

Pet Supermarket

3215 N Pleasantburg Dr, Greenville, SC 29609, USA