Petco Introduce
For pet parents throughout Newport News, Virginia, and the surrounding Hampton Roads area, Petco at 12551 Jefferson Avenue stands as a vital resource for all their animal companions' needs. This Petco location is designed to be more than just a retail store; it's a comprehensive pet care center that aims to support the health, happiness, and overall well-being of every pet that walks, crawls, or swims through its doors, along with the dedicated humans who care for them.
Petco's mission centers on fostering a holistic approach to pet care, recognizing that a pet's well-being encompasses everything from proper nutrition and engaging play to professional grooming and accessible veterinary services. The team at this Newport News location is generally composed of passionate and knowledgeable individuals who are often pet owners themselves. They are equipped to assist with a wide array of pet-related inquiries, whether you're seeking advice on a new diet, enrolling in a training class, or utilizing their grooming services. While every establishment can have varying customer experiences, Petco's overarching goal is to provide a welcoming environment where both pets and their owners feel understood and well-supported.
Whether you are welcoming a new puppy into your home, managing the dietary needs of an adult cat, or ensuring your small animal has the best habitat, Petco in Newport News strives to be a dependable and convenient solution. They are committed to empowering local pet parents with the necessary products, services, and information to ensure their beloved companions lead healthy, enriched, and joyful lives.
Conveniently located in Newport News, Virginia, Petco at 12551 Jefferson Avenue offers exceptional accessibility for pet owners across the city and neighboring communities. You'll find this extensive pet care destination at:
12551 Jefferson Ave Suite 119, Newport News, VA 23602, USA
Its strategic placement on Jefferson Avenue, a major thoroughfare in Newport News, ensures straightforward access from various parts of the city, including areas like Denbigh, Oyster Point, and the downtown district. For residents coming from nearby cities such as Hampton, Yorktown, or Williamsburg, Jefferson Avenue provides a direct route, making the store a practical and easy-to-reach destination. The surrounding retail complex typically offers ample parking, which is a significant convenience, allowing customers to focus on their pet's needs without the stress of parking difficulties, whether they are making a quick purchase or spending more time exploring the store or utilizing its services.
The ease of access to Petco on Jefferson Avenue is a notable advantage for busy pet parents in the Virginia region. It allows for effortless integration of pet care errands into daily schedules, making it simple to pick up essential supplies, attend a grooming appointment, or participate in training classes. This commitment to convenience underscores Petco's role as a readily available and practical resource for the Newport News pet community, ensuring that comprehensive pet care and quality products are always within reach.
Petco at 12551 Jefferson Avenue in Newport News provides a wide array of services designed to support the complete health and happiness of pets. Their offerings go beyond merely stocking products, encompassing various aspects of pet well-being:
- Extensive Pet Supplies: As a leading pet retailer, Petco offers a vast selection of high-quality pet food (including specialized diets, natural, and holistic options), treats, toys, bedding, grooming tools, leashes, collars, crates, and health supplements. They cater to a variety of pets, including dogs, cats, small animals, birds, and aquatic life.
- Professional Pet Grooming: This location provides full-service grooming for dogs and cats. Certified groomers offer services ranging from basic baths and brush-outs to breed-specific haircuts, nail trims, and specialized treatments. While one review cited a negative experience, generally Petco aims to provide thorough and caring grooming services. It's always recommended for customers to communicate their specific needs clearly to the groomers.
- Pet Training Programs: Petco offers various dog training classes, from puppy socialization and basic obedience to more advanced training. These programs utilize positive reinforcement methods to strengthen the bond between pets and their owners. Options may include group classes and private lessons, catering to different learning styles and behavioral needs.
- Vetco Vaccination Clinics and Total Care: Many Petco locations, including this one, host Vetco Vaccination Clinics, offering affordable routine preventative care such as vaccinations, microchipping, and deworming. Some Petco stores also feature Vetco Total Care, which are full-service veterinary hospitals providing more extensive medical services, including wellness exams, sick visits, and prescription medications. It's best to confirm the specific Vetco services available at this particular location.
- Self-Service Dog Wash: For pet owners who prefer to bathe their dogs themselves without the mess at home, Petco typically provides self-service dog wash stations equipped with elevated tubs, shampoos, conditioners, and dryers.
- Pet Adoptions: Petco often partners with local animal shelters and rescue organizations to host in-store adoption events. These initiatives help connect homeless pets with loving families, contributing to the welfare of animals in the community.
Petco in Newport News, VA, strives to provide a comprehensive and valuable experience for local pet owners through several key features and highlights. While one negative grooming review was noted, it's important to consider the broader scope of services and general customer experiences at such a large retailer:
- Wide Product Selection: Petco's strength lies in its extensive inventory of pet food and supplies, providing a wide range of choices for various dietary needs, play preferences, and care routines. This breadth of products ensures that most pet owners can find what they need under one roof.
- Accessibility of Services: The availability of in-store grooming, veterinary clinics (Vetco), and training classes makes Petco a highly convenient "one-stop shop" for many pet care essentials. This integrated approach simplifies pet management for busy individuals and families.
- Staff Knowledge and Support (highlighted in positive review): The positive review specifically praises an employee, Rachel, for being "so kind and redirected to a food she mentioned her boss too has a bengal and offered great feedback with my food choice." This highlights the potential for exceptional, knowledgeable staff members who can provide personalized and helpful advice, especially regarding complex issues like pet nutrition. The reviewer "left feeling so much more confident" and stated Rachel "really deserved more than 5 stars," indicating a high level of customer satisfaction from this interaction.
- Focus on Pet Nutrition: The anecdote about Rachel explaining "the top three ingredients rule" suggests a commitment to educating customers about quality pet food and promoting healthier dietary choices for pets.
- Commitment to Customer Confidence: The desire of the staff to ensure customers "feeling so much more confident" after a consultation speaks to a focus on not just selling products, but also empowering pet parents with knowledge and reassurance.
For inquiries, to schedule services, or to explore their extensive range of products, Petco at 12551 Jefferson Avenue in Newport News, VA, is readily available. Here's how you can get in touch:
Address: 12551 Jefferson Ave Suite 119, Newport News, VA 23602, USA
Phone: (757) 833-0925
Mobile Phone: +1 757-833-0925
It is always advisable to call ahead for specific service appointments, such as grooming or Vetco clinics, as availability may vary. Their team can also provide information on product stock and any ongoing promotions.
For residents of Newport News and the surrounding Virginia communities, Petco at 12551 Jefferson Avenue offers a highly convenient and potentially valuable resource for their pet care needs. While one negative grooming experience was shared, the broader scope of Petco's offerings—including a vast selection of supplies, comprehensive grooming services, accessible Vetco clinics, and engaging training programs—makes it a suitable local option for many pet parents.
The positive feedback highlighting helpful and knowledgeable staff members, particularly in areas like pet nutrition, demonstrates Petco's capacity to provide excellent customer service and valuable guidance. The ease of access and the ability to address multiple pet care needs in one location are significant benefits for busy Virginians. By utilizing Petco, local pet owners can access a wide range of products and services, aiming to support the health, happiness, and overall well-being of their cherished animal companions within their own community.
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Petco Location
Petco
12551 Jefferson Ave Suite 119, Newport News, VA 23602, USA
Petco Reviews
I had my Yorkie and Maltipoo groomed yesterday at the Newport News location. I cried when I saw my Maltipoo. His ears were skinned. My Yorkie had the face foot and Fannie. Wasn’t done. I should receive a full refund for the $174.70 and any medical costs for my Maltipoo. Never again! Never again!
Dec 08, 2024 · Cynthia Murchison-GriceI was in late last night looking for a new food for my Bengal cat who wasn’t happy with my food choices ,At the register I had picked a an option I wasn’t too sure about but Rachel was so kind and redirected to a food she mentioned her boss too has a bengal and offered me great feedback with my food choice I left feeling so much more confident then I did when I walked in , rachel was so helpful even walked me to the foods and explained the top three ingredients rule. When I got home my cat absolutely loved the food and made me feel so great she really deserved more than 5 stars thanks Rachel!!
Mar 27, 2025 · angie taylorUsed the petrol vet service for annual shots for the pups. The assistant was great. The vet, however, never said a word or would ever acknowledge I was there. The free wellness exam was also lacking. It's a good opportunity for them to do better.
Apr 27, 2025 · M CWow. They get 2 stars due to things still being stocked right before closing. But wow the manager sure makes sure you know they are closing. I walked in about 15 mins to close and was told. (Which is completely okay to me). Then as I was looking around with things in hand. The manager proceeded to walk around the store in a circle telling every customer the store was closing with by the minute in the last 10 mins.. people around me were complaining about how annoying it was everytime she walked away. One couple even was talking about leaving because it felt like their business wasnt wanted. Unsure if they did or not. I get it. People want to go home or even corp may have tight rules. But ive been in here a few times im the last few weeks around the same time and its the same every time I come. Im all for telling customers closing time is soon. But walking around telling people this way doesn't make a great experience. Especially when you are looking into not your regular things to buy.
Jun 09, 2025 · DylanNewport News PETCO: My dog is a Yorkiepoo. Ask to trim her up to make it alittle neater. I came back and she's completely shaved and look like a Schnauzer!! Not happy at alll!!!paid $70 for a completely shaved dog when I ask for just a trim and matting under her legs Ang ears. She completely shaves her and she doesn't look like my baby. I cried going home. DO NOT GO FOR A GROOM THERE.. everOwner responded: basically sorry. We'll discuss this with our team !?!?!? Why don't you discuss it with me and I'll let you know the whole story and maybe give me a partial refund while you're at it!
Nov 14, 2024 · Bea Mortensen
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