Petco Introduce
Greetings, fellow New Hampshire pet parents! We all know that our beloved animal companions, whether they wag, purr, or chirp, are integral parts of our families. Finding a reliable, well-stocked, and supportive local resource for their needs is incredibly important. That’s why we’re taking a closer look at Petco in Rochester, a familiar name that serves as a vital hub for pet owners across the Granite State. While larger chains sometimes face general criticisms, it's crucial to examine individual locations, and this Rochester store aims to provide a wide array of products, specialized services, and a dedicated team committed to providing excellent experiences for you and your furry, scaly, or feathered friends.
In the dynamic world of pet care, having a go-to local store means more than just convenience. It means having access to a diverse selection of food, toys, and accessories, along with specialized services that keep our pets happy and healthy. Petco Rochester strives to be that comprehensive resource, offering everything from routine supplies to expert grooming, and even playing a part in accessible veterinary care and pet adoption efforts. This article will provide you with a clear, engaging, and informative overview of what you can expect when you visit this New Hampshire establishment.
We understand that modern pet ownership often involves balancing quality, convenience, and value. Petco in Rochester endeavors to meet these demands by combining the extensive inventory of a national retailer with the kind of attentive, in-person service you'd hope for from a local provider. Join us as we explore the location, services, features, and why this Petco is a suitable choice for New Hampshire residents looking to give their pets the best, acknowledging both areas of strength and areas where improvements have been necessary based on customer feedback.
Petco in Rochester is conveniently located at 120 Market Pl Blvd Ste 8, Rochester, NH 03867, USA. This address places it within a prominent commercial plaza, Market Place Boulevard, which is a well-known shopping destination in Rochester. Its position within this hub makes it highly accessible for residents not only within the city itself but also for those in surrounding New Hampshire towns such as Somersworth, Farmington, and Barrington.
Accessibility to this Petco location is generally excellent. For those traveling by car, there is ample parking available within the Market Place Boulevard complex, ensuring a stress-free visit, even when picking up larger items like bulk pet food or crates. The store’s presence in a retail park means it's easy to spot and navigate to, whether you're a regular customer or visiting for the first time. Major roadways, including NH Route 16 (Spaulding Turnpike) and NH Route 11, are in close proximity, providing straightforward routes from various parts of New Hampshire. This makes it a convenient stop for pet owners coming from areas further north or south within the state.
The location also benefits from being part of a larger commercial hub. This means that a trip to Petco can easily be combined with other errands or shopping excursions, streamlining your day. The vibrant commercial environment ensures that the area is well-maintained and provides a pleasant overall shopping experience. For GPS users, simply inputting the address will guide you directly to the store, making your journey seamless and efficient. This convenient and accessible location is a significant advantage for New Hampshire pet owners seeking a reliable source for all their pet care needs.
Petco in Rochester offers a comprehensive range of services and products designed to meet the diverse needs of pet owners. While their primary focus is on providing a wide selection of pet supplies, they also extend their offerings to include essential services:
- Extensive Pet Supply Inventory: The store is well-stocked with a vast array of products for various types of pets, including dogs, cats, fish, small animals, and reptiles. This includes a wide selection of premium pet foods (including specialized and veterinary diets), treats, toys, bedding, crates, leashes, collars, health supplements, and various cleaning and hygiene products. They also carry live fish, crickets, and other small animals for sale.
- Professional Pet Grooming: The grooming salon provides full-service baths, haircuts, and specialized services like nail trims. As indicated by customer feedback, the grooming team, particularly the lead groomer, strives to address concerns, and while a past incident with an inexperienced groomer caused distress, the company did ultimately commit to reimbursement for vet bills, demonstrating a commitment to resolving issues.
- Veterinary Services (Vetco Clinics): Petco locations frequently host Vetco vaccination clinics on specific days, offering affordable and accessible preventative veterinary care, including dog and cat vaccinations, microchipping, and parasite prevention. This provides a convenient on-site option for essential health maintenance.
- Pet Adoptions: Petco often partners with local animal shelters and rescue organizations to host adoption events, helping homeless pets find loving homes. In-store adoption habitats may also be present for small animals or cats.
- Knowledgeable and Engaging Staff: Despite some communication issues noted in one review, other feedback highlights positive interactions with in-store staff, such as Hailey the cashier, who was "absolutely incredible" with a child, showing patience and a passion for animals (even having a lizard on her shoulder). This suggests a presence of dedicated and caring individuals on the team.
- Online Order Pick-Up: Customers can place orders online through Petco's website and opt for convenient in-store or curbside pickup. This service allows customers to leverage online promotions and ensure item availability before their visit, streamlining the shopping process.
Petco in Rochester distinguishes itself with several key features and highlights that aim to enhance the customer experience for New Hampshire pet owners:
- Dedicated and Patient Staff Members: A significant highlight is the positive interaction customers have with certain staff members, as exemplified by Hailey the cashier. Her patience, engagement with children, and visible passion for animals (like having a lizard) contribute to a welcoming and positive atmosphere in the store.
- Comprehensive Grooming Services with Issue Resolution: While a difficult grooming incident was reported, the store's subsequent actions, including offering a free touch-up, processing a refund, and ultimately reimbursing vet costs (after initial resistance), show a commitment to addressing customer concerns and rectifying issues, even if the process was initially challenging. This demonstrates their dedication to customer satisfaction in the long run.
- Wide Product Variety for All Pets: The store’s extensive inventory caters to a broad spectrum of pets, from traditional dogs and cats to reptiles, fish, and small animals. This "one-stop shop" convenience ensures that New Hampshire pet owners can find almost everything they need in a single visit.
- On-Site Preventative Veterinary Care: The availability of Vetco vaccination clinics within the store is a major convenience. This feature allows pet parents to manage their pets' essential health needs, such as vaccinations and microchipping, efficiently and affordably, without needing a separate trip to a vet's office.
- Live Animal Sales: The presence of live crickets and potentially other small animals caters to specific pet care needs, particularly for reptile and bird owners seeking feeders or new companions.
- Support for Pet Adoptions: By partnering with local animal welfare organizations, Petco Rochester plays an active role in the community by facilitating pet adoptions, helping to connect homeless animals with loving families in New Hampshire.
- Online-to-Store Integration: The ability to order online for in-store pickup provides flexibility and convenience, allowing customers to check stock, compare prices, and expedite their shopping experience.
For your convenience, here is the essential contact information for Petco in Rochester:
Address: 120 Market Pl Blvd Ste 8, Rochester, NH 03867, USA
Phone: (603) 332-0142
Petco in Rochester is a highly suitable and valuable resource for locals across New Hampshire, particularly for those residing in and around the Rochester area. While one detailed customer review highlighted a significant issue with a grooming experience and subsequent handling, it's important for New Hampshire residents to consider the overall context, including the store's eventual resolution of the issue and the numerous other positive aspects of this location.
For New Hampshire pet owners, the immediate accessibility of a wide range of pet supplies is a tremendous advantage. Instead of relying solely on online orders, locals can visit Petco Rochester to physically browse products, compare options, and receive instant assistance from the on-site staff. This is invaluable for everything from selecting the right food for a sensitive stomach to finding durable toys for an energetic puppy. The visible enthusiasm and patience of staff members, as described in positive reviews, contribute to a welcoming and supportive shopping environment, especially for families with children who are often delighted by the live animals and engaging interactions.
The on-site professional grooming services, despite the isolated incident, remain a key offering. The fact that Petco Rochester worked to resolve the grooming issue, including reimbursing vet costs, indicates a commitment to customer satisfaction and accountability, which is crucial for building local trust. Knowing that there's a local option for grooming, especially one that strives to rectify problems, provides peace of mind for pet parents seeking essential care for their animals.
Furthermore, the presence of Vetco vaccination clinics directly within the store is a significant convenience for New Hampshire residents. This 'one-stop-shop' model simplifies the process of obtaining routine preventative care for pets, making it easier for busy families to keep their companions healthy without needing separate appointments or trips. By choosing Petco Rochester, locals are not only accessing a vast array of products but also supporting a business that offers critical services and actively participates in pet adoption efforts, contributing positively to the welfare of animals throughout the Granite State. This makes Petco Rochester a deeply integrated and suitable resource for every pet-loving household in New Hampshire.
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Petco Location
Petco
120 Market Pl Blvd Ste 8, Rochester, NH 03867, USA
Petco Reviews
I worked with Hailey the cashier and she was absolutely incredible with my son. She let him look at the crickets while she was grabbing them out. She was extremely patient and she had a pretty cool lizard on her shoulder. She deserves a raise.
Feb 23, 2025 · Aiyla GTerrible experience with the groomers this week. Brought our dog in to be groomed on Thursday. We arrived only to be told that the haircut was a bit rough because our dog was a little squirmy, but we could bring him in Sunday for a touch up with the lead groomer. (Our dog has never had an issue being bad with groomers) We get home Thursday after his appointment to find that his tail had been cut during his groom and was bleeding. We called the store immediately and were told that they would refund us for the groom, touch him up for free, and if we needed to bring him to the vet, we would be reimbursed for his treatment.We bring him to the vet the next morning to be treated for his tail injury. Vet says the injury is from a cut/razor burn. They treated it, gave him a shot and sent us home with medication and special wipes for his tail. Sunday afternoon, we bring our dog back to petco for his appt with the lead groomer only to find that the appt has been switched back to the groomer who cut our dog the first time. We declined because we were told that our dog would be groomed by someone with more experience. (AKA the lead groomer). They then tell us, we can either come back another time or use the previous groomer. We declined and asked for the refund.After processing our refund, the cashier takes the itemized receipt from our vet, and says that the store will contact us in the next couple days to get us reimbursed for our dogs visit. They said it couldn’t be taken care of today because it was the weekend. An hour after sending us home, they send us a text saying that they “reviewed footage” and there was no possible way that the injury could have been from them and that they would not be covering our vet bill anymore. They even said, “he didn’t appear to be in any pain in the video” so it couldn’t have been them. We sent them timestamped pictures of our dogs bleeding tail and then called them. They repeated the same excuse, saying that they couldn’t possibly be responsible and it was now out of their hands.Now our dog has an injured tail, a bad haircut, and we’re out ~$135.00 for a vet visit that was supposed to be covered by Petco. Super disappointed. We’ve been part of their membership for a year and have almost exclusively shopped petco for our pets supplies. Probably won’t be going back anytime soon.Edit — Monday afternoon Petco contacted our vet and decided that they will be reimbursing us for our dogs visit. Still not super thrilled with how it was handled, but they did end up following through with their offer and we are grateful.
Jun 24, 2024 · Noah MacGlashingThe shopping area is clean the staff seem to not want to work as a team and the men's bathroom was gross but it only took 5 minutes to get someone to open a cabinet we needed a product out of then another 10 for them to sort out an online order that was backing up the checkout line for a big box store I wouldn't expect anything else
Apr 27, 2025 · Adam BrewsterI've been buying saltwater fish from the rochester and dover stores the dover store I like better the lady that works with the fish knows alot
Mar 18, 2024 · Jessica BoisvertI love Petco. They always treat my Mickey amazingly. I can usually find what I'm looking for. I love their grooming services & so doesn't Mickey my Chihuahua👍🏻
Jun 14, 2023 · Kristina Corbezzolo
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