Animal Center for Emergency and Specialty (ACES)

For pet owners across the Wisconsin region, especially those in the greater Madison area, knowing where to turn when your primary veterinarian's office is closed can be a source of significant anxiety. The Animal Center for Emergency and Specialty (ACES) in Madison, WI, fills this critical need, offering specialized Emergency veterinarian service with a focus on Urgent Care and Veterinary Oncology. ACES is designed to bridge the gap between routine care and true, life-threatening emergency hospitalization, providing timely and compassionate treatment for pets with unexpected illness or injury that arises outside of regular business hours.

Unlike a traditional 24-hour emergency room that must prioritize critical, life-saving trauma, ACES operates as an urgent care and specialty facility. Their primary focus is on non-life-threatening issues—like sudden lethargy, persistent vomiting, diarrhea, minor injuries, or acute infections—that cannot wait for a primary vet appointment but are stable enough to be scheduled. This strategic focus often results in minimal wait times, ensuring your beloved companion gets seen promptly and receives the attention they need without the stress of an overloaded emergency lobby.

The clinic also serves a vital role by offering high-quality Specialty Services, notably Oncology. This department provides comprehensive, personalized, and supportive cancer care for pets, including diagnosis, staging, chemotherapy, and crucial pain control and quality-of-life management. This level of dedicated specialty care, coupled with their urgent services, establishes ACES as a key resource for complex and time-sensitive pet healthcare in the region. Their mission is built on empathy, honesty, and understanding, ensuring that the human side of pet care is addressed with as much compassion as the medical side.

As a local business, ACES identifies as a women-owned practice, bringing a deeply compassionate and supportive culture to the often-stressful environment of urgent pet care. This focus on client support is repeatedly highlighted by customers who praise the staff not just for their medical expertise but for their kindness and patience when owners are experiencing emotional distress over their pet's condition. This holistic approach to patient and client well-being makes ACES a trusted name for urgent and specialty veterinary needs in Madison, WI.

The facility's address and operational hours for urgent care are as follows:

Address: 5458 Buttonwood Dr, Madison, WI 53718, USA

Urgent Care Hours: 5:00 PM – 2:00 AM, 7 days a week, 365 days a year.

Accessibility and amenities at the facility have been thoughtfully designed to ensure comfort and ease of use for all visitors:

• Parking: Available on-site with dedicated On-site parking, supplemented by Free street parking.
• Mobility Access: The entire facility is highly accessible, featuring a Wheelchair accessible entrance, a convenient Wheelchair accessible parking lot, comfortable Wheelchair accessible seating in the waiting areas, and a Wheelchair accessible restroom.
• Amenities: The commitment to comfort and inclusivity is further seen in the availability of a Gender-neutral restroom, in addition to standard Restroom facilities.

Due to the urgent nature of their services, calling ahead is strongly advised to ensure your pet's condition is appropriate for urgent care and to allow the staff to prepare for your arrival, minimizing any potential wait time.

• Urgent Care (Evening/Overnight):
  • Diagnosis and treatment for a wide range of acute illnesses, such as vomiting, diarrhea, lethargy, coughing, skin infections, and minor trauma.
  • Point-of-care Ultrasound and Radiography for rapid internal diagnostics.
  • On-site In-house analyzers and utilization of a reference lab for fast and comprehensive blood work and testing.
  • Management of pain and administration of medications for sudden conditions.
  • Procedures such as inducing vomiting (for stable, non-corrosive ingestions) and wound care.
  • Stabilization and transfer protocols for true life-threatening emergencies (e.g., bloat, severe respiratory distress) that require a 24-hour critical care hospital.
• Veterinary Oncology (Specialty Service):
  • Cancer Diagnosis and Staging, including bone marrow aspirates.
  • Personalized Chemotherapy protocols.
  • Comprehensive Pain Control and Quality of Life Management for chronic conditions.
  • Multimodal and Immunotherapy approaches to cancer treatment.
• Primary Care Overflow & Advanced Diagnostics:
  • Outpatient diagnostic services by appointment, including abdominal, thoracic, and cervical Ultrasounds and Echocardiography (heart ultrasound).
  • Endoscopic Retrieval of Foreign Objects—a less invasive alternative to traditional surgery for certain ingestions.
  • Non-emergent Surgery for stable patients, such as mass removals, amputations, and organ biopsies.
  • Post-operative monitoring for stable patients requiring extra hours of care following a procedure at their primary vet.

• Dedicated Urgent Care Model: By focusing exclusively on non-life-threatening urgent needs, ACES is often able to provide faster and more predictable service than true emergency hospitals, which must always prioritize trauma cases. This minimizes stressful waiting periods for clients and pets.
• High-Level Specialty Oncology: The presence of a dedicated Oncology department provides a much-needed local resource for pet cancer diagnosis and treatment, ensuring continuity of specialty care for long-term health management.
• Exceptional Client and Patient Support: The clinic's core values of empathy and compassion are evident in customer experiences, where the staff is consistently praised for their emotional support, patience, and clear communication during highly stressful and worried moments. This focus extends to openly discussing payment options and treatment plans.
• Commitment to Accessibility and Inclusivity: The business goes above and beyond with its accessibility features, including not only comprehensive wheelchair access but also a Gender-neutral restroom, signaling a commitment to serving all members of the Wisconsin community.
• Flexible Payment Options: Understanding the unexpected costs of urgent care, ACES accepts major Credit cards, Debit cards, and NFC mobile payments. While they require payment upon service, they are known to be patient and helpful in assisting clients to manage their financial obligations.

Address: 5458 Buttonwood Dr, Madison, WI 53718, USA
Phone (Primary): (608) 333-0500
Mobile Phone: +1 608-333-0500

Hours of Urgent Care: 5:00 PM – 2:00 AM, Seven days a week.

Specialty Appointments: Oncology and Primary Care Overflow Services are available by appointment; please call for scheduling details and to confirm if a referral from your primary vet is required.

Choosing ACES means opting for a place where your pet’s urgent issue will be addressed promptly and professionally, minimizing the long waits typically associated with overcrowded 24-hour ERs. The staff’s demonstrated patience and kindness, particularly in guiding owners through the payment process and providing reassurance during emotional distress, sets a high bar for Emergency veterinarian service care. Furthermore, their specialization in Veterinary Oncology and advanced diagnostics like Endoscopic Retrieval provides a vital safety net and next-level care options that may not be available at a general practice. When your regular vet is unavailable and your pet needs timely, comprehensive, and compassionate care for a non-critical issue, ACES stands out as the prepared, professional, and empathetic choice for the Wisconsin community.

Animal Center for Emergency and Specialty (ACES)

5458 Buttonwood Dr, Madison, WI 53718, USA