Pet Assistance, Inc. Introduce
Introduction / Overview
For many Connecticut residents, pets are more than just animals; they are cherished family members. The emotional bond shared with a pet can be incredibly strong, making the prospect of being unable to afford necessary veterinary care a heartbreaking reality for some. This is where organizations like Pet Assistance, Inc., based in New Preston, CT, step in. Pet Assistance, Inc. is not a veterinary clinic providing direct medical treatment, but rather a non-profit organization dedicated to helping long-time pet owners in financial need cover the costs of urgent or emergency veterinary care. Their core mission is rooted in the belief that no pet should be surrendered, abandoned, or euthanized solely because its owner cannot afford critical medical treatment. They aim to prevent "economic euthanasia" and "economic amputation" by providing support and guidance during times of financial and medical crisis. This overview will delve into how Pet Assistance, Inc. serves the Connecticut community, focusing on its mission to keep pets in their loving homes by alleviating some of the financial burden of unexpected veterinary bills.
Location and Accessibility
Pet Assistance, Inc. is located at Box 2015, New Preston, CT 06777, USA. It's important to understand that this is a mailing address, indicating that Pet Assistance, Inc. operates primarily as an administrative and charitable organization rather than a physical clinic that you would visit with your pet for direct treatment. As such, accessibility is about being able to reach them for assistance, primarily through their phone and likely online channels, rather than physical proximity. New Preston, a charming town in Litchfield County, Connecticut, serves as the organizational base. For residents across Connecticut, particularly those in financial distress regarding their pet's health, the accessibility of Pet Assistance, Inc. comes from its ability to be contacted via phone at (860) 355-0209 (or the mobile equivalent +1 860-355-0209) and through their application process, which is typically online or via correspondence. While not a physical walk-in service for veterinary procedures, its central location within Connecticut for its administrative functions allows it to serve a broad regional area, making its support accessible to a wide range of pet owners in need throughout the state.
Services Offered
Pet Assistance, Inc. primarily offers financial assistance and guidance for urgent or emergency veterinary care, rather than providing direct veterinary services. Their core offerings include:
- Veterinary Care Subsidies: They provide financial grants, typically between $100-$350, to help cover a portion of emergency veterinary bills for pets of people in financial need. It's crucial to note that these subsidies are for urgent or life-threatening emergencies only and are not for routine care, costly diagnostics (like MRIs, CT scans), ongoing illnesses, or bills for procedures that have already been performed.
- Guidance, Advice, and Referrals: A significant part of their service comes in the form of expert advice and referrals. They can guide pet owners on how to find more affordable veterinary care, negotiate with clinics, or explore other financial aid options. This advice alone has reportedly saved pet owners thousands of dollars.
- Prevention of "Economic Euthanasia" and "Economic Amputation": Their mission is specifically geared towards preventing situations where pets are euthanized or undergo drastic procedures (like limb removal) simply because their owners cannot afford necessary medical care. They believe in keeping pets in their homes.
- Assistance for Long-Time Pet Owners: They primarily focus on helping pet owners who have consistently cared for their pets over a long period but are now facing an unforeseen financial crisis due to an emergency. They generally do not financially assist with new or recently acquired pets.
- Focus on Privately Owned/Low-Cost Hospitals: Pet Assistance, Inc. primarily subsidizes care at independent, privately owned hospitals or low-cost hospitals. They typically do not assist with emergency hospitals, "chains," franchises, veterinary school hospitals, or corporate-owned specialty hospitals due to their higher charges, with exceptions only when a specialist is deemed truly necessary by Pet Assistance, Inc. standards.
- Requirement for Owner Contribution: For any financial assistance to be provided, the pet owner is required to contribute to their pet's treatment or surgery. Grants are made based on urgency, prognosis, and financial need.
- Specific Conditions for Aid: They may help with curable diseases, broken bones, and certain surgeries (e.g., CCL repair if the cost is under $3700 by their standards). They require a written estimate from the veterinarian before providing aid.
Features / Highlights
- Mission-Driven Compassion: A significant highlight is their deeply compassionate mission: "Saving Pets' lives is what we do!" and "All pets' lives matter!" They are genuinely committed to keeping pets with their families, even in financial crises, directly aiming to prevent abandonment or euthanasia due due to inability to pay.
- Focus on Urgent and Emergency Care: Unlike organizations that might assist with routine care or pre-existing conditions, Pet Assistance, Inc. specifically targets urgent or life-threatening emergencies. This focus means they are a critical resource when unforeseen and severe medical needs arise.
- Valuable Guidance and Advice: Beyond financial subsidies, their provision of "really great, thorough and open-minded advice" is a major highlight. As one reviewer stated, this guidance can make "a hard time for me, a bit easier" and has saved pet owners "thousands of dollars" by directing them to more affordable options or suitable care.
- Understanding and Kind Communication: One positive review specifically praises a staff member for being "very understanding, kind and as helpful as possible" when addressing a pet owner's difficult situation. This empathetic communication is crucial during stressful times.
- Commitment to Reasonable Costs: By primarily assisting with independent and low-cost hospitals and setting standards for "reasonable" surgical costs (e.g., TPLO under $3700), they ensure that their limited funds go further and encourage cost-effective care.
- Long-Term Relationship Focus: Their policy of assisting "longtime pet owners who have always cared for their pet" underscores a commitment to supporting responsible pet guardianship and strengthening existing human-animal bonds.
- Responsiveness to Urgent Situations: While inquiries are generally addressed within 36 hours, they prioritize "life-threatening emergency" applications, responding as soon as possible, which is vital for critical cases.
Contact Information
Address: Box 2015, New Preston, CT 06777, USA
Phone: (860) 355-0209 (Note: This phone number was found associated with Pet Assistance Inc. through a search. The number provided in the initial prompt was (860) 355-0209.)
Conclusion: Why this place is suitable for locals
For pet owners across Connecticut, Pet Assistance, Inc. offers a vital and deeply compassionate service, making it uniquely suitable for locals facing difficult circumstances. While it is not a traditional veterinary clinic, its role as a non-profit organization providing financial aid and invaluable guidance for urgent or emergency veterinary care is critical. For many, the unexpected cost of a sudden pet illness or injury can be financially devastating, potentially leading to heartbreaking decisions. Pet Assistance, Inc. steps in to bridge this gap, embodying a mission to keep beloved pets in their homes by offering subsidies and, perhaps even more importantly, expert advice on navigating the complex world of veterinary costs. The positive feedback from clients highlights the understanding and kind demeanor of their staff, providing much-needed emotional support alongside practical help. For long-time Connecticut pet owners experiencing unforeseen financial hardship, knowing that an organization like Pet Assistance, Inc. exists—one that genuinely cares about the human-animal bond and works to prevent "economic euthanasia"—offers a beacon of hope and a tangible pathway to ensuring their pets receive the critical care they need. It is a testament to community support, striving to make difficult times a little easier for the state's furry, scaled, and feathered residents and their devoted families.
Pet Assistance, Inc. Photos


Pet Assistance, Inc. Location
Pet Assistance, Inc.
Box 2015, New Preston, CT 06777, USA
Pet Assistance, Inc. Reviews
My cat has been in and out of the vets and tufts for the past week dealing with double ear infection and a mouth full of infected teeth. My cat has an appointment to get his teeth extracted and so my fiancée called earlier and asked if there was anyway we could receive any assistance with our bill since she and I have both been laid off due to covid-19. The lady who talked with her was EXTREMELY RUDE, told us that if our cat hasn’t had his teeth extracted already than “he can wait another week since it mustn’t be that big of an emergency.” Also, the lady claimed $3000 was too high of a bill to assist with? Just wondering, what kind of business offers assistance when they can’t help out in any way with a bill? ABSOLUTELY DO NOT RECOMMEND, WILL BE REPORTING TO BETTER BUSINESS BUREAU.
Apr 14, 2020 · Ben PhelpsMost places Unfortunately only care about money and time, but This place truly cares about you and your pet. I Had a few questions about my pet who wasn’t doing too good, and what I should do for my specific situation. so I called them and the kind woman who picked up the phone listened to me, was very understanding, kind and as helpful as possible. She even took the time to give me really great, thorough and open-minded advice and honestly helped me feel a lot better and even gain way better understanding of the situation. She even took the time to give me as much information as possible to help me out. I hope she knows she made a hard time for me, a bit easier and this company can definitely do the same for you so be kind to them, cause I can tell they truly care about what really matters (not just money like other companies) and try their best. ❤️ And that’s the most you can ask for !
May 07, 2020 · Lex SWhen a dog is showing aggressive tendencies to the family and someone was bitten , two to four weeks is to long to wait for retraining or dog to be picked up.Janet Hall
Oct 26, 2022 · Izayah ChristoffersenDO NOT WASTE YOUR TIME. They tell you what you should be charged and shouldnt be charged. If they think its “absurd” they won’t fund you, even for a couple of dollars. HORRIBLE!!
Jan 04, 2022 · Sarah WeekesPet Assistance worked with my vet in another state to make sure my cat got the treatment he needed when I could not afford it myself. Very good people here!
Aug 14, 2015 · Comp Tech302
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