Petco

For pet owners across New York, finding a reliable and well-stocked local store for pet essentials is a key part of caring for our beloved companions. Petco in College Point, NY, aims to be a convenient destination for a wide array of pet supplies, food, and accessories. As a recognized name in the pet retail industry, Petco locations generally offer a broad selection designed to meet the needs of various types of pets, from dogs and cats to fish and small animals.

For many New Yorkers, the presence of a well-known pet store like Petco offers the promise of accessibility to a wide range of products. Whether you're looking for a specific brand of dog food, a new toy for your cat, or supplies for an aquarium, Petco typically stocks a diverse inventory. The convenience of a brick-and-mortar location in the local community allows pet owners to quickly pick up essentials, explore new products, or seek advice on general pet care.

However, like any large retail chain, individual store experiences can vary, and local feedback provides valuable insights. While Petco aims to provide a comprehensive pet care experience, customer reviews can shed light on specific areas of service and product availability at a given location. It’s important for local New York pet parents to consider these insights when choosing where to fulfill their pet supply needs.

One customer, in a critical review, expressed significant concerns regarding the care of specific aquatic animals. They stated, "If I could give this place ZERO star rating I would. This place is horrible from my view, especially in caring for their bettas. The two times I stepped into this place, I saw a lot of bettas were dead or dying. I learned their employee managing the Fish department only comes in three days a week. But to do the basic care for the bettas is not rocket science. Just regular water change and regular feeding could save a lot of them from getting sick or dying. Also adding a bit of aquarium salt (0.3％ concentration) could help them recover in some cases... They simply do NOT CARE!" This review points to potential issues with live animal care and staff allocation in specific departments.

Another customer shared a frustrating experience regarding staff responsiveness and attitude: "Today, I took two kids to buy fish. The first time I spoke to a staff member, they told us to wait by the fish tank and that someone would come quickly. After waiting 25 minutes, I approached two different staff members separately, letting them know we wanted to buy fish. They both promised that someone would come soon, but instead, they helped other customers and completely ignored us. After 30 minutes, the kids were already feeling restless. I approached a staff member again, and he responded very rudely, saying we were interrupting him while he was helping other customers. There were only two employees in the store, and he had been busy running around working the whole time. His attitude was terrible. I told him that we had been waiting for a long time and just wanted to know how much longer it would take. The staff member continued to be rude, saying they were understaffed. I wonder, for such a large brand, is it really the customer’s fault if they are understaffed and provide such poor service? Is this a way to drive customers away? Every time we come to buy fish, we end up feeling mistreated. Other stores do not treat customers like this." These direct accounts highlight challenges related to customer service and staffing levels that potential visitors might encounter.

Petco in College Point is located at 133-11 20th Ave, College Point, NY 11356, USA. This location places it in a commercial area of Queens, New York, making it a fairly accessible spot for residents within College Point and the surrounding neighborhoods.

20th Avenue is a significant thoroughfare in College Point, providing relatively easy access by car. For those driving, the store typically offers dedicated parking, which is a considerable convenience in the often-crowded urban landscape of New York City. This parking accessibility can make a big difference for pet owners hauling large bags of food or multiple supplies.

As part of Queens, College Point is integrated into New York City's extensive public transportation network. While 20th Avenue might not have a direct subway station immediately nearby, numerous MTA bus routes serve the College Point area. Bus stops along 20th Avenue or nearby major roads would likely be within walking distance of the Petco store, making it reachable for those who rely on public transit. Checking real-time bus schedules and routes for connections would be advisable for public transport users.

The store's location within a commercial hub means it's often surrounded by other retail establishments, potentially allowing for combined errands. This can be a practical advantage for New Yorkers looking to maximize their time when out and about. Its presence in a local community like College Point aims to serve the immediate needs of pet owners without requiring them to travel to more distant or densely packed commercial centers.

Petco locations typically offer a broad range of products and services designed to meet the diverse needs of pet owners. While the specific availability can vary by store, the College Point Petco likely provides many of the standard offerings associated with the Petco brand.

• Pet Food and Nutrition: A wide selection of dry and wet food for dogs, cats, small animals, birds, and fish, including various brands, dietary-specific options (e.g., grain-free, limited ingredient), and prescription diets (with veterinary approval).

• Pet Supplies and Accessories: This includes everything from leashes, collars, and harnesses for dogs and cats, to bedding, crates, carriers, toys, and grooming tools. For aquatic pets, they usually offer aquariums, filters, heaters, decorations, and water treatment products. Bird cages, feeders, and enrichment toys are also typically available.

• Live Animals: Petco stores often sell live small animals such as fish (including bettas), hamsters, guinea pigs, reptiles, and sometimes birds. The availability and variety of live animals can depend on the specific store and local regulations. However, customer feedback regarding the care of live animals, particularly bettas, suggests potential inconsistencies in this area at this specific location.

• Aquatic Supplies: Given customer comments about fish, this location undoubtedly stocks a variety of fish, fish food, and aquarium supplies. However, the comments suggest there may be challenges with the maintenance and health of live fish in this particular store.

• Grooming Services: Many Petco locations offer professional grooming services for dogs and cats, including bathing, hair trimming, nail clipping, and de-shedding treatments. It is advisable to check directly with the College Point store for their specific grooming service availability and to book appointments.

• Self-Serve Dog Wash: Some Petco stores feature self-serve dog wash stations, providing pet owners with elevated tubs, shampoos, dryers, and towels for a convenient way to bathe their dogs without the mess at home.

• Pet Training Classes: Petco offers various training classes for dogs, from puppy socialization to basic obedience and advanced training. These classes are typically led by certified trainers and can be a valuable resource for new and experienced pet owners alike.

• Veterinary Services (Vetco): Many larger Petco stores host Vetco vaccination clinics and sometimes full-service Vetco Total Care veterinary hospitals, offering affordable preventative care, vaccinations, and other veterinary services. It's recommended to confirm the specific Vetco services available at the College Point location.

• Adoption Events: Petco often partners with local animal shelters and rescue organizations to host adoption events, helping homeless pets find their forever homes. Check the store's schedule for upcoming adoption opportunities.

As a major national pet retail chain, Petco in College Point, NY, aims to offer a broad range of features designed for convenience and comprehensive pet care. However, it's essential to consider specific customer experiences to get a full picture of this particular location's highlights and areas for improvement.

• Broad Product Selection: A primary feature of Petco is its extensive inventory. Customers can typically find a wide variety of pet food brands (including specialized diets), toys, training aids, grooming supplies, and accessories for various pets. This makes it a potential one-stop-shop for many pet-related purchases.

• Convenient Location and Parking: Situated on 20th Avenue in College Point, the store is generally accessible for local residents. The availability of dedicated parking can be a significant advantage in New York City, making visits more convenient, especially for larger purchases.

• Potential for In-Store Services: Like other Petco locations, this store likely offers in-store services such as grooming, self-serve dog wash, and potentially Vetco clinics for vaccinations and basic veterinary care. These services add value beyond just product sales.

• Brand Recognition: As part of a national chain, Petco carries a certain level of brand recognition and standard practices, which can be reassuring for some customers looking for consistency in their pet shopping experience.

• Areas for Improvement - Live Animal Care: Based on customer feedback, a significant area needing improvement at this specific location appears to be the care of live animals, particularly bettas. Concerns about sick or dying fish and perceived lack of basic care point to a critical issue that would impact customers looking to purchase live aquatic pets.

• Areas for Improvement - Customer Service and Staffing: Customer reviews highlight notable concerns regarding staff responsiveness and attitude. Issues like long wait times for assistance, staff ignoring customers, and rude interactions when questioned about delays indicate a potential challenge in service quality and staffing levels. This could lead to a frustrating experience for those seeking help or making purchases.

For New York residents looking to contact Petco in College Point, you can use the following information:

• Address: 133-11 20th Ave, College Point, NY 11356, USA

• Phone: (718) 321-1295

It is often advisable to call ahead for specific product availability, service hours, or to inquire about staffing levels if you anticipate needing assistance with live animals or specific departments.

For pet owners in College Point and the surrounding New York City boroughs, Petco offers a convenient local option for a wide array of pet products and some in-store services. Its brand recognition means that customers can generally expect a familiar retail environment with a broad selection of food, toys, and supplies for dogs, cats, and various other small animals and aquatic pets. The accessible location on 20th Avenue, often with dedicated parking, provides practical advantages for quick trips to pick up essentials or larger hauls of pet food.

However, local New Yorkers considering Petco College Point should also be aware of specific feedback from other community members. While the store offers the convenience of a large chain, recent customer reviews highlight significant concerns regarding the care of live animals, particularly fish, and the quality of customer service. Reports of sick or dying bettas and instances of unhelpful or rude staff interactions suggest that the in-store experience, particularly when seeking assistance with live animals or facing busy periods, might not always meet expectations. Therefore, while it can serve as a functional source for many pet supplies, prospective visitors, especially those interested in live fish or requiring attentive staff assistance, might wish to approach with adjusted expectations or consider calling ahead.

Petco

133-11 20th Ave, College Point, NY 11356, USA