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Brothers PetsPet Stores Near Me​IndianaMarion CountyIndianapolisCastletonPet Stores ​ in Allisonville RoadPuppygram Indiana
Puppygram Indiana ico

Puppygram Indiana

9546 Allisonville Rd, Indianapolis, IN 46250, USA

4.0
READ THIS BEFORE YOU BUY!!Think twice before getting a dog from Puppygram and be very careful if you decide to! We regret not reading the reviews before deciding to spend over $3.5k to get our "male", NOW FEMALE puppy from Puppygram. We went in and quickly bonded with a "male" Havanese puppy which also had a boy name of Jake so naturally we all thought that our now little girl was a little boy since everything there stated that she was a boy. A few days ago, we took our dog to the vet to get her vaccines and the vet tech asked us, "Did you know your dog is a girl, not a boy?" Of course we were shocked because all this time we thought she was a boy because all her paperwork said that she was and all the information provided by Puppygram stated that she was. We went to Puppygram to inquire about this issue and Jackie, the lady at the shop, was less than helpful and provided us the worst customer service. Ultimately, she said that it wasn't their problem and that the mishap was on behalf of the breeder, not Puppygram. Additionally, she kept trying to assure us that the information she had given us the day we got our dog was correct and that the breeder just got her gender wrong. We were not convinced, so we brought our dog to get her microchip scanned and it was a DIFFERENT NUMBER than the one given to us by Puppygram! The information provided to us by Puppygram was for an entirely different dog. The breeder making a mistake is one thing, but Puppygram is the one directly selling the dogs to customers so you would think that they take responsibility to look over paperwork, ensuring that it is correct and most importantly being understanding when mishaps like this happen and to be willing to work with the customer to obtain the right information for their dog that they spent thousands of dollars for! We still love our puppy regardless of her gender, but this is such an irresponsible thing to have happened on behalf of Puppygram that they aren't even willing to take responsibility for. Additionally, we asked for the breeder's contact information so that we could maybe get some more information about how this could have happened and Puppygram said that they cannot give out a phone number as their breeders sell through their business so they could have anonymity, which is really sketchy. You are better off going to a reputable and responsible breeder that can give you a puppy that is ensured to be what it is at a more reasonable price! - Sophia Zhang
Puppygram Indiana Overview Intro Photos Location Reviews

Puppygram Indiana Introduce

For many families across Indianapolis and the wider Indiana region, the excitement of welcoming a new puppy into their home is a joyous occasion. Puppygram Indiana, located at 9546 Allisonville Rd, Indianapolis, IN 46250, positions itself as a destination for those seeking to find a furry new family member. This local business specializes in offering a selection of puppies, aiming to facilitate the connection between prospective pet owners and their ideal canine companions. In a landscape where various options exist for acquiring a pet, from shelters to breeders, places like Puppygram Indiana provide a distinct avenue, focusing on the sale of young dogs and promising a structured process for their acquisition.

The journey of bringing a puppy home involves numerous considerations, including breed choice, health assurances, and the support needed during the initial stages of pet parenthood. Puppygram Indiana aims to address these aspects by providing access to a variety of breeds and offering certain health guarantees, along with direct assistance in the selection process. While some individuals may prioritize adoption from rescue organizations, Puppygram Indiana caters to those with specific preferences for breed or puppy age. The store's stated commitment to connecting with a network of qualified breeders that meet strict criteria is a key part of their process, aiming to assure the health and welfare of the puppies. However, prospective customers should be aware that customer experiences can vary, and it's essential to conduct thorough research and ask detailed questions before making a decision.

Puppygram Indiana is conveniently located at 9546 Allisonville Rd, Indianapolis, IN 46250, USA. This prominent address places the store in a easily accessible area on the northeast side of Indianapolis, serving residents from nearby communities such as Fishers, Carmel, Noblesville, and Lawrence, as well as the broader Indianapolis metropolitan area. Allisonville Road is a well-trafficked corridor, ensuring high visibility and straightforward navigation for those traveling by car. Ample parking is typically available at this type of commercial location, contributing to a convenient and hassle-free visit for customers.

The store operates with consistent hours throughout the week, offering flexibility for visits. According to their published information, Puppygram Indiana is open Monday through Saturday from 12 PM to 8 PM, and on Sundays from 12 PM to 6 PM. These extended hours, particularly on weekdays, allow many individuals to visit after work or during non-traditional shopping times. This accessibility is a key factor for busy prospective puppy owners, enabling them to take their time in visiting the puppies and consulting with staff without feeling rushed. The combination of a central location and accommodating hours aims to make Puppygram Indiana a convenient stop for anyone in the Indiana region considering adding a puppy to their home.

Puppygram Indiana offers a range of services centered around the sale and initial support of puppies. Their process is designed to guide customers through the selection and acquisition of a new canine companion.

  • Puppy Sales and Selection: The core service is offering a variety of puppy breeds, including popular choices like Havanese and Goldendoodles, among others. Customers can visit the store to interact with available puppies in designated play areas, allowing them to assess temperament and compatibility.
  • Breeder Network and Health Assurance: Puppygram states they work with a network of qualified breeders who meet strict criteria to ensure the puppies' health and welfare. They emphasize a "No puppy mill promise" and conduct professional examinations of puppies at 5 weeks of age. Puppies also receive 3 days of 24-hour veterinarian attention before traveling to their new homes.
  • Health Guarantee: A health guarantee is provided, typically requiring the buyer to take the puppy for a health examination at a licensed veterinarian within 72 hours of purchase. This guarantee covers certain health conditions, though specific terms and limitations (e.g., not covering preventable diseases or common puppy ailments like worms) apply and should be thoroughly reviewed by potential buyers.
  • Puppy Ambassador Assistance: The store provides "Puppy Ambassadors" who assist customers with the selection process, providing information about different breeds and their needs. They also help arrange travel for the puppies, which can include delivery directly to the customer's doorstep.
  • Paperwork and Microchipping (Customer Caution Advised): Puppygram provides paperwork with their puppies. However, one customer review highlighted a significant issue with incorrect gender information and a mismatched microchip number, suggesting potential discrepancies in documentation that prospective buyers should meticulously verify.
  • Financing Options: To facilitate purchases, Puppygram Indiana offers financing options, allowing customers to acquire a puppy through payment plans.

Puppygram Indiana highlights several features designed to attract customers seeking new puppies, though some customer experiences suggest areas for careful consideration.

  • Variety of Breeds: Puppygram offers a selection of popular puppy breeds, giving customers options to find a puppy that matches their preferences and lifestyle. This variety is a key draw for many seeking a specific type of dog.
  • In-Store Interaction: The ability to interact with puppies in designated play areas allows prospective owners to get a sense of a puppy's personality and suitability before making a decision. Positive experiences in this regard are often cited.
  • Health Protocol Claims: Puppygram claims to have a rigorous process for screening breeders, providing vet checks at 5 weeks, and offering 3 days of 24-hour vet attention prior to placement. They also state a "No puppy mill promise" and a health guarantee, aiming to assure buyers of the puppies' well-being.
  • Delivery Service: The option for "Puppy Ambassadors" to arrange delivery of a puppy directly to the customer's home provides a convenient service for those who cannot pick up their puppy in person.
  • Customer Service and Guidance (Varying Experiences): Some customers have praised individual staff members for being "incredibly helpful, kind, and knowledgeable," offering patient guidance. However, other reviews describe negative customer service experiences, including perceived judgment, unhelpful responses to issues, and reluctance to allow puppy interactions without a firm commitment to purchase. This indicates that customer experience can be inconsistent.
  • Documentation Concerns: A significant highlight from customer feedback involves critical issues with documentation accuracy (e.g., incorrect gender on paperwork, mismatched microchip numbers), which raises concerns about the reliability of provided information.
  • Breeder Anonymity: The store's policy of not providing breeder contact information due to "anonymity" for breeders who sell through their business has been noted by customers as "sketchy," prompting advice for potential buyers to consider breeders with greater transparency.

For direct inquiries or to visit Puppygram Indiana, please use the following contact information:

Address: 9546 Allisonville Rd, Indianapolis, IN 46250, USA

Phone: (317) 288-2664

It is highly recommended for potential customers to call ahead to confirm availability and clarify any questions regarding the puppies, health guarantees, and purchasing process, especially in light of varying customer experiences.

For locals in the Indianapolis area considering adding a puppy to their family, Puppygram Indiana presents an accessible option. Its convenient location on Allisonville Road and flexible operating hours make it easy to visit for many residents. The store offers a variety of puppy breeds and outlines a process that includes breeder screening, health checks, and a health guarantee, aimed at providing healthy companions. The presence of staff available to assist with selection and answer questions can be beneficial, particularly for new puppy owners. However, prospective buyers should approach their visit with a proactive and diligent mindset. It is crucial to thoroughly verify all paperwork, microchip information, and health details provided for any puppy of interest. Considering the mixed customer reviews, especially concerning documentation accuracy and customer service in challenging situations, it is advisable to ask extensive questions, request all relevant information in writing, and potentially seek independent veterinary consultation before finalizing a purchase. While Puppygram Indiana aims to connect families with puppies, a cautious and informed approach will best ensure a positive and responsible pet acquisition experience for Indianapolis locals.

Puppygram Indiana Photos

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Puppygram Indiana Location

Puppygram Indiana

9546 Allisonville Rd, Indianapolis, IN 46250, USA

Puppygram Indiana Reviews

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