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Brothers PetsVet Near MeCaliforniaSan Francisco CountySan FranciscoInner SunsetVet in Irving StreetIrving Pet Hospital
Irving Pet Hospital ico

Irving Pet Hospital

1434 Irving St, San Francisco, CA 94122, USA

4.0
It has taken me almost a year to write this reviewI go back and forth evaluating the situations that happened the day my cat died in the hands of the technicians at this hospital. Was it really her old age or was it malpractice? I will let you be the judge.I want the preface and say that I come to this hospital for Dr. Zhu. He’s kind and gentle and patient with our cats. One cat I have is 18 and declawed (we didn’t know better in early 2000). She doesn’t have much energy to walk because of her age and unfortunately because of being declawed. I trust him with my pets and I highly recommend him. I brought her in to get a wellness check and was told she is healthy for a 18 year old cat. We were told we should do a blood test with the technicians so she can have Solensia for her arthritis and check how she is doing. So in a couple of weeks I came in with her to have this done. I came in for my technician appointment. When it was her turn they started to take her in. I asked if I could come to make sure she feels safe and they said I was not allowed to come to the back. So I let them take her. After waiting for 20 minutes I was called to go into a room and they let me know my cat was unresponsive. A female doctor came in to tell me my cat passed because of her health conditions and left. I burst into tears. Before I even got to see my cat another person came in to talk to me about the next steps of my cat - cremation and etc. I was extreme distress, had no answers, paid them money and left. They couldn’t do the procedure and they still got money from me after killing my cat.I demanded for more information on what happened behind closed doors. I got the minute by minute notes and found out that my 18 year old declawed cat was MUZZLED and then they left her on the table for a “break” to let her calm down and came back to her unresponsive. Muzzle? She’s 18 and barely has energy to walk what do you mean? She can’t hiss without coughing from exerting too much energy. Why muzzle a cat when they can wear gloves? Why put so much force on a small old cat? Was this for profit? Tell me why this was necessary. Did you have to force her to have a blood test? Not necessary if she was deemed as healthy and did not want this. My cat knew something bad was going to happen and she left this earth with a group of people who did not care about her except for making money by doing this test. I talked to the director about this and my concerns with the technicians but he insisted that in the end it was my cat’s health that brought her to the end. I wish they had looked within their team and their practice of muzzling an old cat.There’s more I want to say but really it has killed me to write this. Every morning I think about writing this review. I wake up thinking how my cats last moments were with these uncaring technicians, uncaring hospital for taking responsibility and uncaring place in the end. I’ve never seen my cat react horribly to vets. I regret taking her here because she always had sensed and acted up here. Really the shining star her is Dr. Zhu. But I don’t have anything good to say about anyone else here.May you rest in peace, Kitty. - Michelle Chen
Irving Pet Hospital Overview Intro Photos Location Reviews

Irving Pet Hospital Introduce

For pet owners across California, and particularly those residing in the vibrant city of San Francisco, finding a veterinary care provider that aligns with their expectations for compassion, professionalism, and effective treatment is a crucial aspect of pet parenthood. When your beloved animal companion needs attention, whether for routine check-ups or more serious health concerns, you seek a place where both you and your pet feel comfortable and respected. This article aims to provide information about Irving Pet Hospital, a local veterinary clinic serving the San Francisco community.

Irving Pet Hospital is a long-standing fixture in the San Francisco veterinary landscape, offering a range of services for dogs and cats. As a local establishment, it caters to the everyday and urgent health needs of pets, striving to provide care that keeps animals healthy and happy. For pet parents in the busy urban environment of San Francisco, having an accessible and established clinic nearby can be a practical convenience for managing their pets' health.

Choosing a veterinary clinic involves careful consideration of various factors, including the types of services offered, the convenience of the location, and, importantly, the experiences of other pet owners. Understanding these aspects can help local users in California make an informed decision for their furry family members. This overview will detail the accessibility of Irving Pet Hospital, the general scope of their services, and highlight key features and customer experiences that shape their reputation within the community.

Location and Accessibility

Irving Pet Hospital is strategically located at 1434 Irving St, San Francisco, CA 94122, USA. This address places it in the Outer Sunset district, a residential and commercial neighborhood known for its proximity to Golden Gate Park and Ocean Beach. Being situated on Irving Street, a well-known thoroughfare with various local businesses, makes the hospital quite accessible for residents within San Francisco.

For pet owners living in the western and central parts of San Francisco, including areas like the Sunset District, Richmond District, and even those commuting from closer parts of the city, this location offers a convenient option for veterinary care. Public transportation options are generally available in this area of San Francisco, which can be an advantage for those who rely on it. While street parking in San Francisco can sometimes be challenging, the direct street frontage on Irving Street enhances the clinic's visibility and general accessibility for local clients.

Services Offered

Irving Pet Hospital provides a range of veterinary services designed to address the health needs of companion animals. Based on standard veterinary practice and the nature of a general animal hospital, their offerings likely include, but are not limited to, the following:

  • Wellness Exams and Preventative Care: Routine physical examinations, vaccinations, and parasite control (such as heartworm, flea, and tick prevention) are crucial for maintaining long-term pet health.
  • Diagnostic Services: Typically includes in-house laboratory testing (e.g., blood work, urinalysis) and potentially imaging services like X-rays to aid in the diagnosis of various medical conditions.
  • General Medicine: Addressing common illnesses, injuries, and health concerns that pets may experience.
  • Surgical Procedures: Likely performing routine surgeries such as spays, neuters, and minor soft tissue surgeries.
  • Dental Care: Offering dental cleanings and potentially extractions to maintain oral hygiene and address dental diseases.
  • Microchipping: Providing microchip implantation services for permanent identification, which is vital for reuniting lost pets with their families.
  • Nutrition and Dietary Counseling: Guidance on appropriate diets for pets based on their age, breed, and health conditions.
  • Pain Management: Strategies for alleviating both acute and chronic pain in pets.
  • Senior Pet Care: Tailored approaches to managing the unique health challenges faced by aging pets.

For specific or advanced services, it is always recommended for pet owners to contact the hospital directly to confirm their current capabilities and offerings.

Features / Highlights

Irving Pet Hospital presents a mix of features and highlights, as reflected in various customer experiences. It's important to consider both positive and challenging aspects to get a full picture:

  • Highly Recommended Veterinarian (Dr. Zhu): A consistent highlight from reviews is Dr. Zhu, who is described as "kind and gentle and patient" with pets. Clients explicitly state they "trust him with my pets and I highly recommend him," even for sensitive animals. This individual veterinarian appears to be a significant asset to the hospital.
  • Kindness and Respect for Anxious Pets: One reviewer specifically appreciated "the kindness and respect that they showed my dog" who gets "really anxious with vet visits," noting their gentleness and efforts to make the experience "minimally traumatic." This suggests an understanding of anxious pets by some staff members.
  • Clear Communication on Pet Health: The positive review highlights that the clinic did a "great job of explaining my dogs overall health and any precautions we need to take as he ages." This commitment to informing pet owners is a valuable feature.

However, significant concerns have also been raised by a customer, which are crucial for potential clients to be aware of:

  • Serious Allegations of Malpractice/Negligence: One detailed review describes a highly distressing incident where an 18-year-old cat reportedly died during a routine blood draw. The client alleges **malpractice**, citing concerns over the use of a muzzle on an elderly, frail cat, leaving the cat unattended for a "break" while muzzled, and insufficient immediate response or explanation from the hospital when the cat became unresponsive.
  • Lack of Client Presence During Procedures: The policy of not allowing owners into the back during procedures, especially for a sensitive or anxious pet, was a point of distress for the bereaved owner.
  • Poor Communication and Lack of Empathy Post-Incident: The reviewer recounts a "female doctor" providing minimal explanation and leaving quickly after the cat's passing, followed by an immediate discussion of cremation without offering comfort or answers. The clinic director's perceived dismissal of concerns about staff practices and insistence on "health conditions" as the sole cause was also a significant issue for the client.
  • Concerns Regarding Unnecessary Procedures: The question was raised by the client as to whether a blood test was truly "necessary" for an 18-year-old cat deemed "healthy" by the vet, implying a potential for profit-driven decisions over pet well-being.
  • Inconsistent Pet Reaction: The client noted their cat "always had sensed and acted up here" despite not reacting poorly to other vets, suggesting a potentially less comforting environment for some sensitive animals, excluding interactions with Dr. Zhu.
  • Perceived Lack of Accountability: The client expressed profound dissatisfaction with the hospital's response to their demands for information and their perceived lack of responsibility for the events leading to their cat's death.
Contact Information

For individuals in San Francisco and the surrounding California areas interested in contacting Irving Pet Hospital, the following information is available:

Address: 1434 Irving St, San Francisco, CA 94122, USA

Phone: (415) 664-0191

Mobile Phone: +1 415-664-0191

It is always recommended to call the hospital directly to confirm their current hours of operation, available services, and to discuss any specific concerns or questions you may have about your pet's health. For new clients, it may be beneficial to discuss policies regarding client presence during procedures and their approach to handling anxious or elderly pets.

Conclusion: Why this place is suitable for locals

For pet owners in San Francisco, California, Irving Pet Hospital presents itself as a long-standing local option for veterinary care. Its convenient location on Irving Street offers accessibility for routine visits and general pet health needs within the Outer Sunset district and surrounding areas. For those seeking a neighborhood vet, the proximity and established presence can be a practical benefit.

The suitability for local users, however, requires a nuanced perspective, as highlighted by diverse customer experiences. On one hand, the clinic clearly has a highly respected veterinarian, **Dr. Zhu**, who is consistently praised for his kindness, gentleness, and patient approach, making him a trusted choice for many long-term clients. Additionally, some pet owners have had positive experiences, noting the staff's kindness and clear explanations, particularly for anxious dogs.

On the other hand, a very serious and detailed customer review raises significant concerns about the clinic's practices, staff conduct (excluding Dr. Zhu), and accountability, particularly concerning an incident involving the death of an elderly cat during a procedure. Allegations of inappropriate restraint (muzzling a frail, old cat), leaving the pet unattended, and a perceived lack of empathy and transparency in the aftermath are critical points for prospective clients to consider. These experiences suggest a potential inconsistency in the level of care and client communication across the hospital team.

Therefore, for San Francisco locals seeking veterinary care, Irving Pet Hospital might be suitable if they are specifically seeking out the highly recommended **Dr. Zhu**. However, for those who prioritize a consistently positive and empathetic experience across all staff interactions, or who have highly sensitive or elderly pets, it would be prudent to engage in thorough direct discussions with the clinic about their protocols, especially regarding handling and client presence during procedures, and to carefully weigh all available reviews before making a decision for their cherished animal companions.

Irving Pet Hospital Photos

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Irving Pet Hospital Location

Irving Pet Hospital

1434 Irving St, San Francisco, CA 94122, USA

Irving Pet Hospital Reviews

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