Susan Metzger, DVM

For pet owners throughout the New York region, especially those in and around Orchard Park, securing reliable, compassionate, and highly skilled veterinary care is a top priority. Our beloved animal companions deserve the very best when it comes to their health and well-being, particularly during challenging times. This article aims to provide a clear, engaging, and informative overview of Susan Metzger, DVM, a respected veterinarian practicing at the Orchard Park Veterinary Medical Center. We will explore what makes Dr. Metzger a valued professional in the eyes of local pet owners and highlight the comprehensive services available at her practice in Orchard Park, New York.

Dr. Susan Metzger, DVM, is part of the established and highly regarded team at Orchard Park Veterinary Medical Center (OPVMC). This facility is a cornerstone of veterinary care in Western New York, known for its extensive services and commitment to patient well-being. What sets a veterinarian like Dr. Metzger apart, as evidenced by client testimonials, is not just their medical expertise but also their ability to communicate complex information with clarity and empathy. When facing difficult diagnoses or decisions regarding a pet's health, having a veterinarian who can explain "exactly what's going on" in "non-medical terms" is invaluable for pet parents. This focus on clear communication and understanding empowers owners to make the best possible decisions for their furry family members.

Orchard Park Veterinary Medical Center, where Dr. Metzger practices, has a long-standing history of serving the community, evolving into a sophisticated facility that offers a wide range of veterinary services, from routine wellness to emergency and specialty care. This comprehensive environment allows Dr. Metzger to leverage extensive resources for diagnosis and treatment. This overview will delve into the convenient location of OPVMC, the array of services available, the distinctive features that make it a premier choice, and ultimately, why Dr. Metzger and the team at OPVMC are exceptionally suitable for local pet owners in the New York area.

Accessibility is a critical factor for pet owners in Orchard Park, New York, when choosing a veterinary care provider. Susan Metzger, DVM, practices at the Orchard Park Veterinary Medical Center, conveniently located at 3930 N Buffalo St, Orchard Park, NY 14127, USA. This address places the facility on a major road in Orchard Park, making it highly accessible for residents not only in Orchard Park itself but also from surrounding communities within Western New York.

North Buffalo Street is a key thoroughfare, ensuring straightforward navigation for those traveling by personal vehicle. The large, purpose-built nature of Orchard Park Veterinary Medical Center, which occupies a 22,000 square foot former supermarket, typically means ample parking is available for clients. This convenience is vital for pet owners, especially when transporting an unwell or anxious animal, as it minimizes stress upon arrival and departure. The spacious facility also suggests a layout designed to accommodate a high volume of patients and a wide range of services.

A significant advantage of this location is its function as a 24/7 facility. This means that for residents of Orchard Park and the broader Western New York area, expert veterinary care is available around the clock, every day of the year, including holidays. This continuous accessibility provides immense peace of mind for pet owners, knowing that in an emergency, immediate and comprehensive care is always within reach. For routine appointments, the central location ensures ease of access. While specific public transportation routes would need to be checked, the primary method of access for many clients would be by car, benefiting from the main road location.

As part of the Orchard Park Veterinary Medical Center, Susan Metzger, DVM, contributes to a facility that offers an incredibly comprehensive range of veterinary services. OPVMC is structured to provide three main categories of care: Primary Care, Emergency/Critical Care, and Specialty Referrals.

• Primary Care / Wellness & Preventative Care:
  • Routine Check-ups and Annual Physical Exams
  • Vaccinations tailored to individual pet needs
  • Parasite Prevention and Control (fleas, ticks, heartworm, intestinal worms)
  • Nutritional Counseling and Weight Management
  • Behavioral Consultations
  • Microchipping
  • Spay/Neuter Services
• Emergency & Critical Care (24/7):
  • Around-the-clock emergency services for all types of urgent pet health crises.
  • Continuous medical and nursing care provided by veterinarians, licensed technicians, and assistants.
  • Advanced life support and monitoring for critically ill or injured pets.
• Specialty Referrals:
  • Access to board-certified specialists in various fields, including:
  • Internal Medicine (two board-certified specialists)
  • Surgery (board-certified surgeon)
  • Neurology
  • Oncology (board-certified oncologist)
  • Advanced Diagnostic Imaging (e.g., ultrasound, potentially CT/MRI available through referral or on-site capabilities)
  • Specialized Surgical Procedures
• Other Integrated Services:
  • Dental Care (cleanings, extractions, oral health management)
  • On-site Laboratory for rapid test results
  • Blood Bank Program
  • Acupuncture
  • Pet Loss Support

This extensive list ensures that pets can receive a continuum of care, from routine check-ups to highly specialized treatments, all under one roof or through streamlined referral processes within the same medical center.

Orchard Park Veterinary Medical Center, and by extension, Dr. Susan Metzger, DVM, stand out due to several significant features and highlights that enhance the quality and accessibility of veterinary care for local residents.

• AAHA Accreditation: OPVMC is accredited by the American Animal Hospital Association (AAHA). This accreditation is a hallmark of veterinary excellence, as practices must meet rigorous standards in areas such as medical care, facilities, and client services. This indicates a high commitment to quality.
• 24/7 Emergency & Critical Care: A standout feature is their continuous operation, 24 hours a day, 7 days a week, 365 days a year. This provides immense peace of mind for pet owners in Western New York, knowing that emergency care is always available, even on holidays.
• Comprehensive "Three Separate Practices" Model: OPVMC uniquely comprises three distinct practices under one roof: Well Pet/Routine Care, Emergency/Critical Care, and Specialty Referral. This integrated approach ensures seamless transitions of care and access to diverse expertise.
• Experienced and Stable Staff: The hospital prides itself on a low turnover rate, meaning clients rarely see a new face. This fosters consistent relationships with veterinarians and technicians, which is beneficial for pets and owners alike. Dr. Metzger herself has been part of the partnership group that previously owned the practice (1995-2017) and continues to practice there, indicating vast experience.
• Board-Certified Specialists On-Site: The presence of multiple board-certified specialists (e.g., internal medicine, surgery, oncology) means that pets requiring advanced or specialized care often do not need to be referred to external facilities, streamlining complex treatments.
• Clear and Empathetic Communication (Dr. Metzger): As highlighted in the review, Dr. Metzger excels at explaining complex medical information in "non-medical terms," providing honesty and clarity even when delivering "bad news." This compassionate and straightforward communication style is crucial for pet owners facing difficult decisions.
• State-of-the-Art Facility: The hospital moved into its current 22,000 square foot, newly remodeled location in 2008, outfitted with modern equipment and facilities to support its extensive services.
• Patient Advocacy Mission: OPVMC emphasizes a mission to "always provide services based on our patient's needs" and to "always be the patient's advocate," reflecting a deeply ethical and patient-focused approach to care.

For residents in Orchard Park, New York, and the broader Western New York region, here is the contact information for Susan Metzger, DVM, at Orchard Park Veterinary Medical Center:

• Address: 3930 N Buffalo St, Orchard Park, NY 14127, USA
• Phone: (716) 662-6660
• Mobile Phone: +1 716-662-6660

Given that OPVMC is a 24/7 facility, you can reach them at any time for emergencies. For routine appointments and inquiries, it is best to call during standard business hours to schedule.

In conclusion, for pet owners in the Orchard Park, New York region, choosing Susan Metzger, DVM, and the Orchard Park Veterinary Medical Center offers access to an unparalleled level of comprehensive and compassionate veterinary care. The facility's AAHA accreditation and 24/7 emergency services provide fundamental assurances of quality and immediate accessibility, which are critical for peace of mind. For New Yorkers, knowing that expert veterinary assistance is available around the clock for any emergency is an invaluable resource.

Dr. Metzger's personal strengths, particularly her ability to deliver clear, honest, and empathetic explanations, even when conveying challenging news, deeply resonate with pet owners. This communication style empowers owners to understand their pet's condition fully and participate confidently in crucial healthcare decisions. Combined with the extensive resources of OPVMC, including its array of specialists and advanced diagnostic capabilities, pets can receive continuous, integrated care from routine wellness to complex medical interventions.

The stability and expertise of the long-standing staff further enhance the patient experience, fostering trust and familiarity. For any local pet parent in Western New York seeking a veterinary partner who combines medical excellence with genuine compassion and clear communication, Susan Metzger, DVM, and the Orchard Park Veterinary Medical Center represent a premier and highly suitable choice for their beloved animal companions.

Susan Metzger, DVM

3930 N Buffalo St, Orchard Park, NY 14127, USA