Veterinary Emergency Group Introduce
In the great state of Texas, the bond we share with our pets is a source of immense joy and love. But when the unexpected happens and a pet emergency arises, that bond can be tested by fear and anxiety. For pet owners in Frisco and the surrounding areas, knowing that there's a dedicated, compassionate, and expert emergency vet available is a source of immense comfort. Veterinary Emergency Group (VEG) is a premier emergency animal hospital that has revolutionized the way pet emergencies are handled. They offer a unique approach to critical care that prioritizes not only the pet's well-being but also the owner's peace of mind, allowing you to be an active and present participant in your pet's treatment from the moment you walk through the door.
The philosophy at VEG is radically different from traditional veterinary emergency care. They believe that a pet owner should not be separated from their beloved animal during a time of crisis. Instead, you are allowed to stay with your pet throughout the entire process, from the initial triage to diagnostics and treatment. This transparent and inclusive model helps to reduce stress for both the pet and the owner. The staff at VEG, from the veterinarians to the support team, are celebrated for their incredible empathy and professionalism. They don't see your pet as just another patient or a chart; they see them as a family member in need of care. This deep-seated understanding is evident in their kindness and their commitment to making a scary situation as comfortable as possible.
VEG is all about emergency medicine. It's all they do, so they do it best. They are a dedicated emergency and urgent care facility, equipped to handle a wide range of critical situations for all kinds of pets, including exotics. The team is constantly prepared for the unexpected, with doctors who are specially trained to treat a variety of species. This specialized focus ensures that every pet receives the highest standard of emergency care possible. Their commitment to transparency and communication means you'll be kept informed every step of the way, with a clear understanding of the situation and the treatment plan.
VEG is conveniently located at 2215 W University Dr #400, Frisco, TX 75033, USA. This prime location is easily accessible for residents of Frisco and the surrounding areas, a critical factor when dealing with a time-sensitive emergency. Situated on a major parkway, the hospital is easy to find, which is invaluable during a stressful drive. The facility itself is designed with accessibility as a priority. It features a wheelchair-accessible car park, a wheelchair-accessible entrance, and a wheelchair-accessible toilet. These thoughtful amenities ensure that every pet owner can access the care they need without added physical barriers.
The hospital operates 24/7, 365 days a year, which is a massive relief for pet owners. There's no need for an appointment; you can walk in at any time, day or night, and your pet's emergency care will begin the moment you arrive. This "see a vet now" policy is a cornerstone of their service. The hospital also accepts major credit cards and debit cards, simplifying the payment process during a difficult time.
As a dedicated emergency and urgent care facility, VEG focuses on immediate and critical services. Here is a list of some of the key services they provide:
- Emergency & Urgent Vet Care: For a wide range of conditions including accidental ingestion (poisons, foreign objects), accidents (hit by a car, animal attacks), bleeding, allergies, and sudden illnesses.
- Diagnostics and Testing: Utilizing on-site X-rays and point-of-care ultrasound for immediate diagnosis of fractures, foreign ingestions, and other internal issues.
- Surgery: A high-quality veterinarian is on site for emergency operations, including both abdominal and soft tissue emergency surgeries.
- Treatment and Hospitalization: Care starts immediately, and if your pet needs to stay overnight for IV fluids or other treatments, you are welcome to stay by their side.
- End-of-Life Care: Providing comfortable and compassionate care during the most difficult time for pet owners, ensuring a dignified process.
- Exotic Animal Care: Their emergency doctors are trained to treat a variety of species, including exotics, which is a rare and valuable service for the community.
They are prepared to handle a wide variety of urgent issues, from gastrointestinal problems like vomiting and diarrhea to walking problems and respiratory diseases.
What makes Veterinary Emergency Group an exceptional choice for pet owners in Texas are its unique features and highlights.
- Radically Transparent Care: The policy of allowing pet owners to stay with their pets throughout the entire visit is a game-changer. It fosters trust and provides comfort for both the pet and the person.
- True Empathy and Compassion: As highlighted by reviews, the staff's kindness is a top feature. They treat pets and owners with respect, speaking to them "like a person and not another chart."
- Specialized Expertise: Their exclusive focus on emergency care means their team is highly skilled and prepared for any crisis. This includes their ability to treat a wide range of exotic animals.
- Efficient and Stress-Free Process: They take you in immediately, bypassing the long waits often associated with emergency clinics, which is invaluable during a time of high anxiety.
- Patient and Owner-Centric Approach: The team at VEG goes the extra mile to make both the pet and the owner comfortable. Whether it's putting a puppy in an oxygen chamber to stay cool or simply keeping a dog company while the owner steps away, these acts of kindness are what make the difference.
The reviews from real customers truly capture the essence of what makes VEG so special. One client stated, "They took extra care to make my puppy feel comfortable AND allowed me to be part of her care! ... AMAZING!" Another shared, "It’s clear how much each employee cares deeply about animals and providing the best experience during difficult times."
Contact Information:
Address: 2215 W University Dr #400, Frisco, TX 75033, USA
Phone: (469) 613-3990
Mobile Phone: +1 469-613-3990
What is worth choosing about Veterinary Emergency Group is their innovative and deeply humane approach to emergency veterinary medicine. They have managed to transform a terrifying experience into a manageable, and even comforting, one. Their commitment to allowing pet owners to be present during their pet's care is a testament to their transparency and trust. The combination of highly skilled, specialized emergency doctors and a team that exudes genuine compassion and empathy is what makes them a lifeline for the community. When every second counts and your heart is racing, you need a team that is not only medically effective but also kind. VEG provides exactly that, making them an invaluable resource for every pet parent in Frisco and the surrounding areas of Texas.
Veterinary Emergency Group Details
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Amenities
- Toilet
Payments
- Credit cards
- Debit cards
Veterinary Emergency Group Photos










Veterinary Emergency Group Location
Veterinary Emergency Group
2215 W University Dr #400, Frisco, TX 75033, USA
Veterinary Emergency Group Reviews
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★ 5★ 4★ 3★ 2★ 1My puppy has cancer and I have alot of ER visits with her. VEG wasTHE BEST! The staff cared for my pet and me! They took extra care to make my puppy feel comfortable AND allowed me to be part of her care! They took us right in, spoke to me like a person and not another chart on the door! AMAZING! Today I saw what true Emergency Care looks like and I am awed by how effective and kind it can be. If you love your pet, you should take them here!
August 02 · Toni AlexanderThe staff at VEG Frisco took such amazing care of my dog Bruno, who needed to be seen after over a week of vomiting. They took the time to make myself and Bruno comfortable, kept him company when I had to step away (he had to be kept for 12 hours for IV fluids), and made sure him and I could be comfortable together when I came back to sit with him. It’s clear how much each employee cares deeply about animals and providing the best experience during difficult times. Would go back to them anytime we have another emergency and recommend to others.
June 18 · Francesca Fong ChoyPhenomenal experience. Was able to stay with my puppy Lucy during the whole visit and treatment. It made a world of difference in reducing my stress and for my puppy. Staff was incredible......this will be my only go to pet medical service I will use when ever my primary care vet is not available.
July 06 · Rich BranchDr. Nick Nelson & the staff were amazing! They treated our pug like he was one of their own & took amazing care of him. He cracked one of his dew claws & they fixed him up quickly! We appreciate all of them so much. 😊
July 28 · Ali YbarraI rushed BiggieSmalls to Frisco Veg emergency vet S highly recommended by my veterinarian and they were waiting for me to arrive.They took him right out of my arms and proceeded to prep him for surgery while explaining everything they intended to do for my fur baby, BiggieSmalls. Already abreast of his condition, I did not need to explain anything. What a relief!Biggie and I happened to be the ONLY ones there...so he received the entire staffs attention. Also, we knew he needed a blood transfusion and they were the only facility with his blood type.I just can't say enough positive things about how well were treated at this facility. They invited me to be part of every single step, even asked if I wanted to WATCH his surgery. I declined. That's how transparent and inclusive they were of me as the owner. I REALLY REALLY appreciated it for Biggie and myself.They asks if I wanted to spend the night with him, specifically in a room where we could sleep together...I said of course! So they made up a bed for us, gave me some toiletries and we went to sleep next to each other just like we do every night. They asked repeatedly if we needed anything and checked in on Biggie throughout the night. SIMPLY THE BEST!!Dr. Hayley and her AM team also Dr. Jackie and her PM team. They collectively and with so much intentionality created the most pleasant space for me and my beloved fur baby, BiggieSmalls. I came in EXTREMELY upset and afraid of how my baby’s situation could turn out. Within minutes of interacting with Dr. Hayley and her team I could literally feel myself calming down and able to focus on being there for Biggie! This staff of amazing ppl were nothing short of miracle makers on behalf of God! I am grateful to have walked through those doors in one of the most difficult days of my life! Biggie was in great hands and I knew it, instantly. Forever grateful!!!
July 12 · Cristal Williamson
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