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Brothers PetsPet Stores Near Me​CaliforniaLos Angeles CountyLos AngelesDowntown Los AngelesPet Stores ​ in South Hope StreetPetco
Petco ico

Petco

850 S Hope St, Los Angeles, CA 90017, USA

4.0
I have always come to this place for my pets. Last Tuesday, even though the assistants were nice and sweet, I had a really bad experience with Dr. Jayden Kim. First, the vet seemed bored and uninterested in what he was doing. He didn't even greet or say hello to my pets before injections and he directly put injections. My pets have social anxiety and he was just treating my pets with no empathy. Although my first dog was peacefully injected, the second one looked worried. So, she struggled and shouted during the injection and the vet was just putting the needle in instead of making the dog calm down. So, my dog's hand was bleeding and the vet was just shouting at me about what I should have done during the injection. I mean he even didn't mention any instruction and then he scolded me with his loud voice. The worst part was he knocked on my dog's head three times aggressively. This is animal abuse and seeing my dog being violently treated as a pet parent was so traumatic. I made a complaint about the vet through a phone call and I haven't heard a single explanation from the team over 48 hrs. I paid a high fee just for the injections and the service I got was so unbelievable. I still have an appointment for the rabies and don't want the service if it is the same vet who's unprofessional and rude. Money was wasted on the wrong place. - Ye Yan Naing
Petco Overview Intro Photos Location Reviews

Petco Introduce

For pet owners residing in or working within the vibrant heart of Los Angeles, finding a convenient and comprehensive pet store is essential for the daily care and long-term well-being of their animal companions. Petco, a widely recognized national chain, aims to fulfill this need by providing a broad array of products and services. This article focuses specifically on the Petco location in Downtown Los Angeles, offering a detailed overview of what local Californians can expect from this store, incorporating publicly available information and recent customer feedback to provide a balanced perspective.

Introduction / Overview

The Petco store at 850 S Hope St in Downtown Los Angeles serves as a local hub for pet parents seeking everything from routine food and supplies to specialized services. Petco's overarching mission is to deliver "health and happy experiences for pets and the people who love them," which translates into offering a wide range of products for various types of pets, including dogs, cats, fish, birds, small animals, and reptiles. Beyond retail, Petco locations often integrate in-store services such as grooming, training, and veterinary clinics. While the convenience of a large chain can be appealing, understanding specific experiences at individual locations, such as this Downtown LA branch, is crucial for local users to make informed choices.

Location and Accessibility

This particular Petco store is strategically located at 850 S Hope St, Los Angeles, CA 90017, USA. Situated in the bustling Downtown Los Angeles area, it offers high accessibility for residents living and working in the urban core, including neighborhoods like the Financial District, South Park, and the Historic Core. Hope Street is a significant thoroughfare in this part of the city, making the store relatively easy to locate.

Accessibility in Downtown LA is often a key consideration. While specific parking details for this exact storefront are not provided, commercial buildings in this area typically have parking garages nearby, or street parking might be available, albeit sometimes metered or limited. For those utilizing Los Angeles' extensive public transportation system, the store is likely within walking distance of various Metro bus stops and subway stations, making it a convenient option for car-free pet owners. Its central location ensures that a large segment of the Californian population within the urban environment has convenient access to its offerings.

Services Offered

As a full-service Petco location, the Downtown Los Angeles store typically offers a comprehensive suite of products and services designed to cater to a wide array of pet needs:

  • Extensive Pet Supplies: A wide selection of food (including specialized diets), treats, toys, bedding, grooming tools, health supplements, and accessories for dogs, cats, fish, birds, small animals, and reptiles.
  • Grooming Services: Professional grooming for dogs and cats, which generally includes baths, haircuts, nail trims, and other spa-like treatments. Self-serve dog wash stations may also be available.
  • Veterinary Services (Vetco Clinics): Many Petco locations host Vetco Clinics, offering a range of basic veterinary care services such as vaccinations, wellness exams, and preventative treatments. Availability usually follows specific schedules.
  • Pet Training Classes: Group and sometimes private training classes for dogs, covering puppy socialization, basic obedience, and more advanced behaviors.
  • Live Animals: Sale of various live animals, including fish, small animals, and sometimes reptiles and birds.
  • Aquatic Services: This includes the sale of aquariums, filtration systems, plants, decorations, and often free water quality testing for fish tanks.
  • Pet Adoptions: Partnering with local shelters and rescue organizations, the store frequently hosts adoption events to help animals find forever homes.

Features / Highlights

The Petco store in Downtown Los Angeles possesses several features and highlights typical of the brand, alongside specific points derived from recent customer experiences:

  • Convenient Urban Location: Its presence in Downtown LA makes it a readily accessible resource for pet owners living or working in the city's core, offering a one-stop shop for diverse pet needs.
  • Broad Product Assortment: The store's extensive inventory ensures that most pet owners can find what they need, from daily essentials to specific dietary requirements or specialty items.
  • Integrated Services: The availability of grooming, training, and veterinary services under one roof adds significant convenience for busy urban pet parents.
  • Aquatic Offerings: While some customers express concerns about the welfare of live fish, the store does offer a range of aquatic products and services, including water testing and supplies for fish enthusiasts.

However, it is crucial to address the significant concerns raised by recent customer reviews, as these highlight areas that are not highlights in a positive sense and require serious consideration:

  • Veterinary Service Concerns: A detailed complaint outlines a highly negative experience with a specific veterinarian, citing lack of empathy, aggressive handling of a pet during injections, unprofessional communication, and a failure to address bleeding injuries. This raises serious questions about the quality of care provided by individual practitioners within their Vetco clinics.
  • Lack of Follow-Up on Complaints: The same review noted a lack of explanation or follow-up from the Petco team after a formal complaint about the vet, indicating potential deficiencies in their customer service and complaint resolution processes.
  • Concerns for Animal Welfare (Live Fish): Another review expressed deep distress over the conditions of live fish, describing them as "dying inside these cans" and lamenting the perceived lack of care, indicating potential issues with the handling and housing of live animals in the store.

Contact Information

For Californians in Los Angeles who wish to contact this Petco location, the following details are available:

Address: 850 S Hope St, Los Angeles, CA 90017, USA

Phone: (213) 372-1390

Mobile Phone: +1 213-372-1390

It is always advisable to call ahead for specific service appointments (like grooming or vet clinics) or to confirm product availability, and to address any concerns directly with store management.

Conclusion: Why this place is suitable for locals

For residents of California, particularly those in the densely populated Downtown Los Angeles area, the Petco at 850 S Hope St offers the undeniable convenience of a readily accessible, large-format pet store. Its extensive inventory covers most common pet needs, making it a convenient one-stop shop for food, treats, toys, and various accessories for a wide range of animals. The inclusion of in-store services such as grooming, training, and veterinary clinics also adds significant value, potentially saving pet owners time and effort by consolidating multiple pet-related errands into one trip.

However, it is critically important for local users to consider the recent and severe negative customer feedback provided. Reports concerning unprofessional veterinary conduct, aggressive animal handling, lack of follow-up on complaints, and concerns over the welfare of live animals raise significant red flags. While the physical accessibility and broad product range are attractive, these serious issues directly impact the quality of care and service pets and their owners might receive. For Californians who prioritize compassionate care, professional conduct, and the ethical treatment of animals above all else, a thorough investigation into these concerns and careful consideration of alternative options may be warranted before entrusting their beloved pets to this specific location.

Petco Photos

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