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Brothers PetsPet Stores Near Me​ArizonaMaricopa CountyPhoenixMetro SquarePet Stores ​ in West Peoria AvenuePetco
Petco ico

Petco

2784 W Peoria Ave, Phoenix, AZ 85029, USA

4.0
**DO NOT COME TO THIS STORE!! Terrible customer service and staff unwilling to help.**I visited this Petco location on May 14, 2025, and had one of the most frustrating retail experiences I’ve ever had. I had placed an online order for dog food two hours before arriving and came in to pick it up. A woman, likely in her mid-20s, was folding towels when I approached and explained why I was there.She immediately told me she couldn’t help me without a confirmation number and made no effort to assist beyond that. I explained I didn’t have any dog food left at home and really needed the order. She simply repeated that without a number, there was nothing she could do. Once I pulled out my phone and gave her the confirmation number, she said the order wasn’t marked as a pickup and wouldn’t be ready until the next day. That’s completely false because I checked out specifically as a pickup order.I asked again if there was any way she could help me, and she still said no. When I asked her name, she refused to give it, saying she wasn’t comfortable sharing it. I then asked to speak to a manager, but—surprise—there wasn’t one on site.Eventually, someone named Armando came out and at least attempted to help. I explained the situation, including how unhelpful the other employee had been. He checked me out and completed the order, which only confirmed that it *could* have been done from the start.The woman never apologized, never offered a solution, and seemed more interested in closing the store than helping a customer. Sadly, this isn’t the first time I’ve had poor service from her specifically.If you value basic customer service and being treated with respect, **avoid this location at all costs**. - Claudia Ramos
Petco Overview Intro Photos Location Reviews

Petco Introduce

For pet parents across Arizona, finding a reliable and comprehensive resource for their beloved companions is essential. Petco, a well-known name in the pet industry, aims to be that one-stop shop for everything from daily necessities to specialized services. The Petco location at 2784 W Peoria Ave in Phoenix, AZ, strives to offer a wide array of products and services designed to support the health and happiness of pets of all kinds. This article will provide an overview of what this particular Petco offers to local users in Arizona, detailing its accessibility, services, and key features.

Petco has long been a fixture in the pet care landscape, known for providing a broad selection of pet food, supplies, and various in-store services. The core mission of Petco is to improve the lives of pets and pet parents, fostering a holistic approach to pet wellness. This particular Phoenix location aims to embody that mission, offering a diverse inventory that spans everything from nutritional solutions for various dietary needs to engaging toys, comfortable bedding, and essential health products. Beyond retail, Petco locations typically host services such as professional grooming, dog training classes, and sometimes even veterinary clinics, positioning themselves as comprehensive pet care centers within the community. While individual experiences can vary, the goal is to provide a convenient and accessible place for all your pet's needs.

The Petco store is situated at 2784 W Peoria Ave, Phoenix, AZ 85029, USA. This location offers good accessibility for residents throughout the North Phoenix area and beyond. Peoria Avenue is a major east-west arterial road, making the store relatively easy to reach from surrounding neighborhoods and connecting to larger Phoenix thoroughfares. Its placement within a commercial hub means that customers can often find ample parking, which is a significant convenience when bringing pets along for a shopping trip or service appointment.

For pet owners living in Glendale, Peoria, or other adjacent communities, this Petco location is a practical option for their pet supply and service needs. The store is typically designed with wide aisles to accommodate carts and even leashed pets, contributing to a navigable and generally comfortable shopping experience. While customer service experiences can sometimes influence perceptions of accessibility, the physical location itself aims to be a convenient destination for the daily and specialized needs of Arizona's diverse pet population.

Petco locations, including the one on W Peoria Ave, typically offer a range of services designed to support pet health, well-being, and training. These services are often a key draw for pet parents seeking more than just retail products.

  • Full-Service Grooming Salon: This Petco offers professional grooming services for dogs of various breeds and sizes. Services can include baths, haircuts, brush-outs, nail trims, and ear cleaning, all performed by trained groomers. It is designed to keep pets looking their best and maintaining healthy coats and skin.
  • Dog Training Classes: Petco provides various dog training programs, from puppy socialization to obedience classes. These classes are typically led by certified trainers who can help pet parents address behavioral issues, build a stronger bond with their dogs, and teach essential commands.
  • Vetco Vaccination Clinics: Many Petco stores, including this one, host regular Vetco vaccination clinics. These clinics offer convenient and often affordable preventative veterinary care, including vaccinations, microchipping, and basic wellness checks, without the need for a full vet appointment.
  • Adoption Events: Petco often partners with local animal shelters and rescue organizations to host in-store adoption events. These events provide opportunities for homeless pets to find their forever homes and for community members to connect with adoptable animals.
  • Self-Serve Dog Wash: For pet parents who prefer to bathe their dogs themselves but want to avoid the mess at home, some Petco locations offer self-serve dog wash stations with elevated tubs, shampoos, towels, and dryers. (It is advisable to call ahead to confirm availability at this specific location.)
  • Curbside Pickup / Buy Online, Pick Up In Store: As a modern retail convenience, Petco offers options for online ordering with in-store or curbside pickup, though customer experiences with this service can vary as highlighted in reviews.

The Petco store on W Peoria Ave shares many of the standard features and offerings found across the larger Petco brand, aiming to provide a comprehensive experience for pet owners.

  • Extensive Product Selection: The store typically stocks a wide variety of pet food, including premium and specialty diets, treats, toys, bedding, crates, leashes, collars, and health supplements for dogs, cats, birds, fish, small animals, and reptiles. They often carry national brands as well as Petco's own branded products.
  • Live Animals (Fish, Reptiles, Small Animals): Like many Petco locations, this store is likely to have a selection of live fish, small animals (such as hamsters, guinea pigs, and rabbits), and possibly reptiles. This allows customers to purchase pets alongside their necessary habitats and supplies.
  • Pet-Friendly Environment: Petco encourages pet parents to bring their leashed, well-behaved pets into the store for shopping. This allows owners to try on collars or harnesses, or simply allow their pets to enjoy an outing.
  • Pals Rewards Program: Customers can sign up for the free Pals Rewards program, which offers points on purchases, exclusive discounts, and personalized offers, providing savings for frequent shoppers.
  • Team Member Availability: Ideally, Petco aims to have knowledgeable staff on hand to assist customers with product selection, pet care advice, and service inquiries. While recent customer reviews for this specific location have highlighted significant issues with customer service and staff willingness to help, it's important to note that the company's general intent is to provide helpful and engaged team members.

For inquiries, service appointments, or general information, here is the contact information for Petco on W Peoria Ave in Phoenix:

Address: 2784 W Peoria Ave, Phoenix, AZ 85029, USA

Phone: (602) 504-1202

Mobile Phone: +1 602-504-1202

For local pet owners in Arizona, particularly those residing in Phoenix and its northwest suburbs, the Petco on W Peoria Ave offers a convenient location for purchasing pet essentials and accessing various in-store services. The broad range of products, from specialized diets to essential everyday items, makes it a go-to for many pet parents seeking a comprehensive inventory. Services like grooming and dog training are valuable additions, providing accessible options for maintaining pet health and behavior.

However, it is crucial for locals to be aware of the significant customer service concerns raised in recent reviews for this specific location. Issues cited, such as unhelpful staff, unwillingness to process online orders efficiently, and a general lack of customer focus, are serious considerations. While the intent of a large retailer like Petco is to provide a positive experience, these specific complaints suggest that customers visiting this branch might encounter frustrating situations. For locals, while the accessibility and range of products remain, being prepared for potential service challenges or choosing alternative Petco locations or independent pet stores known for their customer focus, as suggested by one reviewer, might be advisable until these issues are demonstrably resolved. Ultimately, the suitability of this location for locals will depend on their specific needs and tolerance for potential service inconsistencies.

Petco Photos

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Petco Location

Petco

2784 W Peoria Ave, Phoenix, AZ 85029, USA

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