Mercy Animal Hospital: Understanding Veterinary Care in Cranston, RI

Mercy Animal Hospital Introduce

For pet owners across Rhode Island, selecting a veterinary care provider for their beloved animal companions is a significant decision. The ideal clinic offers not only medical expertise but also a responsive and compassionate approach to pet health. In Cranston, Rhode Island, Mercy Animal Hospital has been a presence in the community, providing a range of veterinary services. This article aims to provide an informative overview of Mercy Animal Hospital, detailing its location, services offered, and insights based on public feedback, to help local users in Rhode Island understand what to expect.

The continuity of care and the ability to secure timely appointments are often critical considerations for pet owners. Whether it's for routine wellness visits or when a pet is unwell, having a veterinary partner that is accessible and understanding is paramount. While some clinics evolve over time, leading to changes in operation or patient experience, understanding these dynamics can help pet owners make informed choices for their animal's well-being.

Location and Accessibility

Mercy Animal Hospital is located at 1395 New London Ave, Cranston, RI 02920, USA. This address places the hospital within Cranston, a sizable city in Rhode Island, making it accessible for residents within Cranston and potentially surrounding towns. New London Avenue is a well-trafficked road, which generally contributes to ease of finding the clinic.

The clinic's hours of operation are as follows:

Monday: 8:00 AM - 12:00 PM, 1:00 PM - 5:00 PM
Tuesday: 8:00 AM - 12:00 PM, 1:00 PM - 5:00 PM, 6:00 PM - 8:00 PM
Wednesday: 8:00 AM - 12:00 PM, 1:00 PM - 4:00 PM
Thursday: 8:00 AM - 12:00 PM, 1:00 PM - 5:00 PM, 6:00 PM - 8:00 PM
Friday: 8:00 AM - 12:00 PM, 1:00 PM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed

These hours indicate that the clinic offers appointments during standard business hours and some extended evening hours on Tuesdays and Thursdays, as well as half-day Saturday appointments, which can be beneficial for those with weekday commitments. The hospital has been serving the needs of pet owners in Cranston, Warwick, and neighboring towns since 1951, indicating a long-standing history in the community.

Services Offered

Mercy Animal Hospital provides a comprehensive range of general veterinary services designed to support the health and well-being of pets, primarily dogs and cats, but also some small mammals. The clinic aims to offer essential care from preventative measures to addressing illnesses and injuries.

General Healthy Pet Exams: Routine check-ups are fundamental for preventive care, allowing for overall health assessments and early detection of potential issues.
Vaccinations: Essential immunizations to protect pets from common infectious diseases, tailored to individual needs and risk factors.
Illness or Injury Exams: Providing medical attention for pets experiencing non-emergency illnesses or injuries.
Spay and Neuter Services: Routine surgical procedures for population control and preventing various health and behavioral issues.
Parasite Control: Offering prevention and treatment for common internal and external parasites such as fleas, ticks, and heartworms.
Dental Care: Services for maintaining oral hygiene, including preventive measures and treatments for dental issues.
Microchipping: Providing permanent identification to increase the chances of reuniting lost pets with their owners.
Diagnostic Services: Likely includes in-house laboratory tests for blood work, urinalysis, and potentially basic imaging like X-rays, crucial for diagnosing various conditions.
Surgery: Performing general surgical procedures. Clients are advised to call to confirm eligible surgeries.
Grooming: Offering basic grooming services.
Boarding: Providing supervised overnight care for pets.
Nutritional Counseling: Guidance on appropriate diets for different life stages and specific health conditions.
Behavioral Counseling: Advice and strategies to address common pet behavioral issues.
Pharmacy Services: An in-house pharmacy for convenient access to necessary medications and supplements.
Euthanasia Services: Providing compassionate support and options during end-of-life care.

Features / Highlights

Long-Standing Presence: Mercy Animal Hospital has been serving the Cranston and neighboring communities since 1951, establishing a long history within the local area.
Range of General Services: The clinic offers a broad spectrum of general veterinary services, making it a potential one-stop shop for routine pet care needs, from vaccinations and exams to surgery and boarding.
Acceptance of Various Payment Options: The clinic accepts major credit cards (Visa, MasterCard, Discover, American Express), cash, and personal checks, and may accept financing solutions like CareCredit and Scratchpay.
Dedicated Staff (Current perspective): One recent review highlighted that "The staff has been doing a wonderful job. Appointments have become more accessible in a timely manner and I appreciate that." This suggests positive developments in staff performance and appointment availability.
Community-Oriented (Historical Context): The history section from their website indicates that the practice was built on integrity and care, aiming to provide superb healthcare in a loving, family-based environment. Dr. Dina Scotto, the current owner, expressed a hope to keep the practice privately owned indefinitely, suggesting a commitment to local community involvement.

Contact Information

Address: 1395 New London Ave, Cranston, RI 02920, USA

Phone: (401) 821-9222

Mobile Phone: +1 401-821-9222

Conclusion: Why this place is suitable for locals

For pet owners in Cranston, Rhode Island, and the surrounding areas, Mercy Animal Hospital represents a local option for general veterinary care with a long history in the community since 1951. When considering a veterinary clinic, local users often prioritize accessibility, a range of services, and the ability to get timely appointments, especially when their pet is unwell.

Mercy Animal Hospital offers a comprehensive array of general veterinary services, including wellness exams, vaccinations, dental care, surgery, boarding, and more. This broad offering means that for many routine and common pet health needs, local owners can find care conveniently at one location. The clinic also provides extended evening hours on some weekdays and Saturday morning hours, which can be helpful for pet owners with busy schedules.

Recent feedback indicates that the staff is doing a "wonderful job" and that "appointments have become more accessible in a timely manner." This suggests improvements in scheduling and service responsiveness, which is crucial for pet owners who need to get their animals seen without extensive delays. The sentiment of one reviewer, "Kevin says thank you for getting him on the mend," reflects positive experiences with treatment outcomes.

While long-term clients have noted changes over time, including concerns about appointment availability for non-routine issues, the current feedback suggests efforts towards increased accessibility. For new and existing pet owners in Cranston, especially those seeking a clinic for routine preventative care and general health needs, Mercy Animal Hospital provides a local option. As with any healthcare provider, it is recommended that pet owners discuss their specific needs and concerns directly with the clinic to ensure it aligns with their expectations for their beloved companions' care.

Mercy Animal Hospital Details

Accessibility
Wheelchair accessible parking lot

Amenities
Restroom

Planning
Appointments recommended

Mercy Animal Hospital Photos

Mercy Animal Hospital Location

Mercy Animal Hospital

Rhode Island Providence County Cranston New London Avenue

1395 New London Ave, Cranston, RI 02920, USA

Mercy Animal Hospital Reviews

An average rating of ★4.6 from 231 user reviews.

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★ 5★ 4★ 3★ 2★ 1

So...any positive reviews you may have read were all when Dr. McMillan was there. This place has gone absolutely down hill since Dr. Scotto took over. I have been going to Mercy for over 20 years with my pets. My first yearly visit with Dr. Scotto, I was NOT impressed. But thought, well maybe growing pains, I'll give the benefit of the doubt. 2nd yearly visit, same meh thoughts. Extremely long wait in the waiting room with an appointment. The last straw, my dog actually NEEDED to go to the vet. Wasn't yearly visit, he needed to see the vet for care. I was told it was over a month wait....and to go to an emergency vet. This was not an actual emergency, but serious enough he needed to see a vet. I waited a couple of days and called back. Told the front desk, you are his vet...he needs to be seen and a month is not acceptable. I was then told, the Dr was not even in the office, she was doing farm visits. And not there the next day (she is never there on Wednesdays). That was it....how can you as a vet, not actually see animals when they are sick? Oh, happy to do yearly crap, charge for all sorts of tests, get the gravy money, but then when an animal actually NEEDS to see their vet....you know the whole reason we have a vet, sorry, it's going to be a month!!!! Unacceptable!!!! I was able to call another vet....BRAND new patient, explain to them what was going on, and was seen in 3 hours. AS A NEW PATIENT. Needless to say, they are our new vet. I would NEVER recommend Mercy, and if this keeps going I see her out of business shortly. And wouldn't surprise me.
May 08 · David M
The staff has been doing a wonderful job. Appointments have become more accessible in a timely manner and I appreciate that. Kevin says thank you for getting him on the mend.
September 09 · jamie walton
Was the best hospital at one time but since Dr McMillan retired it went down hill. They don't return your calls. Never got my results on a blood test. Woman Dr that took over is awful you can tell she is in it just for the money. Dr Mac had compassion for the animals not her all she sees is dollar signs had to find a new vet because they don't answer phones and never return your call. It's a shame how that place went down hill. I wouldn't recommend this place to anyone. .
February 20 · cathy medici
To all the staff at Mercy Animal Hospital. You are the most compassionate, caring . Today was one of my worst day’s ever. I had to put down my 16 year old Shitzu Khloe. Dr and Erin for all you did for myself and Khloe. Let me keep her in my arms the whole time. Until she passed , and plus some. Will never ever forget what you did for us and Khloe. Thank you.The Family of Khloe.
May 08 · Melissa Kaplan
Dr. Scotto is one of the finest Veterinarians I have ever met. Her love for animals shines through in her kind and gentle manner, especially during the darkest times. We said goodbye to our sweet baby after 16 years, and we couldn't have asked for anyone better than Dr. Scotto to assist our girl to a better place. We are very fortunate to have her at Mercy Animal Hospital. RIP Myla 💖
July 25 · gia giusti