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Windcrest Animal Hospital

3705 Lancaster Pike, Wilmington, DE 19805, USA

3.0
Worse experience ever. $5600 for them to see my dog. Then told us that if any other cost would happen they would call to let us know. Spoke with the doctors multiple times over the last 2 days and nothing came up about need additional cost. Come to find out they were even treating my dog incorrectly and there was not even any issues with fluids in the lungs. Then when told we could come pick up our dog at anytime they hit us with another bill and said we will not release him until final payment is made. We never once were told about a having to pay more and not sure why because he was not being treated for the correct thing anyway. They hold your animals hostage until you pay that sounds like great service. I know everyone cares about their pets and wants the best for them but I would avoid this place at all cost if you can. They only truly care about is money and being paid.In response to themAs you can see I told you the only reason I paid was because you would not release my dog to me. It was not a threat or blackmail to refund me the $500.00 I have insurance it is principal thing that you would contact us by phone to go over any extra charges which never happened. I was going to leave this review no matter it I got the money back or not. This is just another reason of poor customer service and only caring about the money. My dog is not better because you misdiagnose him with pneumonia. But you guys would not have known that if I did not demand a second X-ray because the symptoms were not adding up. My dog is home because I paid you the extra money you a were demanding. - Mike Low
Windcrest Animal Hospital Overview Intro Photos Location Reviews

Windcrest Animal Hospital Introduce

Hello, Delaware pet parents! When it comes to the health and well-being of our beloved animal companions, finding a veterinary practice that offers comprehensive, accessible, and compassionate care is paramount. In Wilmington, Windcrest Animal Hospital stands as a significant and well-established institution in the local pet care landscape. This facility aims to be a one-stop destination for a vast array of veterinary needs, from routine check-ups to specialized treatments and even 24/7 emergency care. With a commitment to advanced medical technology and a wide range of services, Windcrest Animal Hospital strives to provide high-quality care for pets of all shapes and sizes across Delaware.

Windcrest Animal Hospital has a long history of serving the Delaware community, and its reputation elicits varied feedback from clients. Many appreciate the "high-level care" provided, especially for challenging cases like a blind, deaf, and heart-medicated dog named Cooper, whose owners shifted all his vet care to Windcrest due to the "outstanding" attention he received in boarding. This speaks to the staff's dedication and capability in managing complex medical needs. The hospital is also lauded for its 24/7 emergency services, providing a crucial resource for pet owners during critical times. However, it's essential to acknowledge that some reviews highlight significant concerns, particularly regarding communication about billing and perceived misdiagnoses. One customer described a "worse experience ever" involving unexpected costs and a belief their dog was being treated incorrectly, leading to feelings of being held "hostage" until payment. The hospital's response to this review indicated a disagreement on the communication process. These contrasting experiences suggest that while the medical care and boarding services can be exceptional, it's vital for pet owners to have clear discussions about treatment plans and costs upfront at Windcrest, as with any comprehensive veterinary facility.

Windcrest Animal Hospital is strategically located to serve the greater Wilmington area and surrounding communities across Delaware. You can find their facility at:

3705 Lancaster Pike, Wilmington, DE 19805, USA

This prominent address on Lancaster Pike ensures excellent visibility and accessibility for residents of Wilmington, Hockessin, Newark, and even parts of nearby Pennsylvania. The hospital is part of the Windcrest Animal Hospital Group, which includes other affiliated hospitals, further enhancing its reach and network across Northern Delaware. Its central location on a major road makes it easy to find and access for routine appointments, urgent care situations, or for utilizing their boarding and grooming services. Ample parking is typically available, contributing to a convenient visit for pet parents. This accessibility solidifies Windcrest Animal Hospital as a significant and readily available veterinary resource in the Delaware region.

Windcrest Animal Hospital offers an extensive array of veterinary services, designed to provide comprehensive care for a wide variety of pets throughout their lives. Their commitment to advanced medical technology allows them to offer services that might not be available at smaller clinics.

  • Full-Service Veterinary Care: This encompasses routine wellness exams, preventative medicine (vaccinations, parasite control), and sick care for various illnesses and injuries.
  • 24/7 Emergency and Urgent Care: A crucial service, Windcrest provides around-the-clock emergency veterinary care, including holidays, weekends, and overnight, ensuring pets receive immediate attention during critical situations.
  • Advanced Diagnostics: They are equipped with modern diagnostic tools, including in-house laboratory capabilities for blood work, urinalysis, and fecal exams, as well as digital radiography (X-rays) and ultrasound for detailed imaging.
  • Surgical Services: The hospital performs various surgical procedures, ranging from routine spay/neuter operations to more complex soft-tissue surgeries. They utilize laser surgery for certain procedures to promote faster healing and reduce discomfort.
  • Dentistry: Comprehensive dental care, including cleanings, extractions, and oral surgery, is offered to maintain pets' oral health, which is vital for their overall well-being.
  • Pet Boarding Services: They offer secure and supervised boarding for dogs, cats, and even exotic animals. This includes medically supervised boarding and diabetic boarding for pets with special needs.
  • Professional Grooming: For maintaining hygiene and appearance, grooming services are available, which may include baths, haircuts, nail trims, and other aesthetic care.
  • Veterinary Rehabilitation: This service focuses on helping pets recover from injuries, surgeries, or manage chronic conditions through therapies like hydrotherapy, therapeutic exercise, and laser therapy.
  • Specialized Exotic Pet Care: Windcrest has veterinarians who specialize in the care of exotic pets, including birds, small mammals (like rabbits, guinea pigs, ferrets), and reptiles, addressing their unique medical needs.
  • Stem Cell Therapy: Offering advanced regenerative medicine, stem cell therapy can be used for conditions like osteoarthritis and certain injuries.
  • House Calls & Drop-Off Appointments: To provide convenience, they offer house call services for certain appointments and drop-off appointments where you can leave your pet for care and pick them up later.
  • Pet Travel Information & Health Certificates: For owners planning to travel internationally with their pets, they can provide guidance and complete required health certificates.

Windcrest Animal Hospital possesses several key features and highlights that define its presence as a major pet care provider in Delaware.

  • 24/7 Emergency Care Availability: One of its most significant advantages is the round-the-clock emergency service, providing essential peace of mind for pet owners during unexpected crises, even on holidays.
  • Comprehensive Service Offerings: From wellness and routine care to advanced surgery, rehabilitation, and exotic pet medicine, Windcrest aims to be a full-service provider, reducing the need for multiple referrals.
  • Medically Supervised Boarding: Their ability to provide boarding for pets with complex medical needs, such as blind, deaf, or diabetic animals, demonstrates a higher level of care and specialized attention in their boarding facilities.
  • Advanced Medical Technology: Equipped with modern diagnostic tools like digital radiology, ultrasound, and offering laser surgery and stem cell therapy, they are committed to utilizing contemporary veterinary practices.
  • Diverse Animal Care: Beyond common dogs and cats, their expertise in avian, small mammal, and exotic animal care caters to a broader pet-owning demographic in the region.
  • Established Presence: As part of the Windcrest Animal Hospital Group with multiple locations in Delaware, they represent a well-established and large-scale veterinary network.

For appointments, inquiries about services, or in case of an emergency, you can contact Windcrest Animal Hospital using the following information:

Address: 3705 Lancaster Pike, Wilmington, DE 19805, USA

Phone: (302) 998-2995

Mobile Phone: +1 302-998-2995

For residents across Delaware, especially those in the Wilmington area, Windcrest Animal Hospital stands as a significant resource for comprehensive veterinary care. Its suitability for locals is found in its extensive range of services, including crucial 24/7 emergency care, which provides a vital safety net for pet owners. The ability to cater to a diverse range of animals, from common pets to exotics, along with specialized boarding for medically challenged animals, highlights their wide-ranging capabilities. While it is important for pet owners to engage in clear communication regarding treatment plans and costs to ensure a smooth experience, the hospital's dedication to high-level care, particularly in complex cases, makes it a valuable asset to the Delaware community. If you're seeking a facility that offers a broad spectrum of veterinary services with advanced medical technology and round-the-clock emergency support, Windcrest Animal Hospital is a prominent option in Wilmington for your cherished animal companions.

Windcrest Animal Hospital Photos

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Windcrest Animal Hospital Location

Windcrest Animal Hospital

3705 Lancaster Pike, Wilmington, DE 19805, USA

Windcrest Animal Hospital Reviews

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