Feathered Friends & Critters

Introduction / Overview

For pet enthusiasts in California, especially those in the bustling communities surrounding Pomona, finding a local store that caters to specific interests beyond the usual cat and dog offerings can be a welcome discovery. Feathered Friends & Critters, located in Pomona, CA, positions itself as a destination for those looking to bring birds and various small critters into their homes. This establishment aims to provide a selection of winged companions and other small, furry, or scaled friends, alongside the essential supplies needed for their care.

The world of avian and small animal pet ownership is rewarding but requires dedication and knowledge. Feathered Friends & Critters operates within this specialized niche, intending to connect prospective pet parents with animals like canaries, parakeets, and hamsters. A positive aspect highlighted by some customers is the perceived health and well-being of the animals upon purchase, with specific mention of Indian ringnecks and parakeets being thriving additions to their homes. This suggests that, for some patrons, the store successfully provides healthy pets.

However, it is also important to acknowledge that customer experiences at Feathered Friends & Critters have been notably mixed. While some loyal customers highly recommend the store, citing healthy pets and a good experience, other recent reviews paint a starkly different picture, raising serious concerns about animal health, customer service, and return policies. This indicates that potential customers should approach their visit with due diligence, recognizing that experiences may vary significantly. For Californians seeking specialized small pets, understanding these varied perspectives is crucial when considering Feathered Friends & Critters as a local option.

Location and Accessibility

Feathered Friends & Critters is located at 1600 E Holt Ave, Pomona, CA 91767, USA. This address places it within the city of Pomona, a part of Los Angeles County that serves as a gateway to both the Inland Empire and the broader Southern California region. Holt Avenue is a major thoroughfare in Pomona, making the store relatively easy to locate and access for residents across the local area and beyond.

The location on a prominent road suggests good visibility and typically offers convenient access for vehicles. Depending on the specific setup of the building, parking should generally be available, which is a practical consideration for customers who might be purchasing pets or larger cages and supplies. For those in nearby cities such as Claremont, San Dimas, and even parts of Ontario or Chino, reaching Feathered Friends & Critters via local roads or proximate freeways should be straightforward. While reviews do not specifically address parking or traffic at this direct location, the general accessibility of commercial areas on major avenues like Holt Ave in California often means a relatively hassle-free visit for most local patrons.

Services Offered

• Live Bird Sales: The store offers a variety of live birds, including canaries, parakeets, and Indian ringnecks, as mentioned in customer reviews. This provides an opportunity for individuals to purchase feathered companions.
• Live Small Critter Sales: Beyond birds, the store also sells small critters, with hamsters specifically noted in customer feedback. This expands their offering to other popular small companion animals.
• Pet Supplies: As a pet store, it is expected to carry essential supplies for the animals it sells. This would typically include bird cages, bird food, bird toys, as well as hamster cages, bedding, food, and accessories.
• Basic Animal Care Advice (Customer-dependent): While not formally listed as a service, the nature of pet retail implies that staff would offer general advice on the initial care of purchased animals. However, based on reviews, the depth and consistency of this advice may vary.

Features / Highlights

• Selection of Birds and Small Animals: The store provides a focused selection of certain bird species and small critters, offering specific options for those interested in these types of pets.
• Positive Experiences for Some Customers: Some long-term customers have reported positive experiences, noting that pets purchased from the store, such as Indian ringnecks and parakeets, have been healthy and thriving. One review stated, "This place is really good and i recommend it."
• Knowledge Emphasis (from customer perspective): One supportive customer review stresses the importance of buyers doing their "homework on what your going to get," implying that successful pet ownership is a shared responsibility between the store and the informed consumer regarding animal care, diet, and habitat setup (e.g., "Birds need attention, love, vitamins in their water... fish as well. You can't just throw a fish in regular water. You need to balance out the water with chemicals, leave it running for 2 days until the levels come back good in order for the fish to survive in it's new home.").

It is important for potential customers to be aware of significant concerns raised in other reviews:

• Allegations of Selling Sick Animals: Multiple negative reviews from January/February 2024 specifically claim that the store sells sick birds, with one instance detailing a canary dying less than 24 hours after purchase.
• No Refund/Return Policy for Deceased Animals: A major highlight of concern is the store's alleged policy of not offering refunds or standing behind their product when an animal dies shortly after purchase. The review explicitly states, "they would NOT Stand behind the product they sell. They would not do Anything for us. ...So we are out $80 dollars and no bird."
• Negative Customer Service Experiences: Reviewers describe the staff as "rude and really don’t have any concern or remorse" when addressing issues with deceased pets.
• Strong Warnings from Dissatisfied Customers: The negative reviews feature repeated emphatic warnings to "DO NOT BUY ANYTHING FROM THIS PLACE," reflecting significant dissatisfaction.

Contact Information

Address: 1600 E Holt Ave, Pomona, CA 91767, USA

Phone: (909) 596-8599 (Note: This phone number is identical to "Fish And Pets" from previous provided data. It is important to verify if this is correct for Feathered Friends & Critters, or if it is a shared number or an error in the provided information. Always call to confirm current details.)

Mobile Phone: +1 909-596-8599

Conclusion: Why this place is suitable for locals

For California residents, particularly those in the Pomona area and surrounding communities, Feathered Friends & Critters presents itself as a local option for purchasing birds and small animals. However, potential visitors should approach this store with considerable caution and a high degree of independent verification, given the sharply conflicting customer experiences documented in public reviews.

For locals who have had positive experiences, as reflected in some reviews, the suitability of Feathered Friends & Critters stems from its ability to provide specific types of pets that might be harder to find in general pet superstores. These customers appreciate the availability of animals like Indian ringnecks and parakeets, reporting that their purchased pets were healthy and thrived. This suggests that for some, the store fulfills a need for specialized pet acquisition.

However, it is critical for Californians considering this establishment to be fully aware of the severe negative feedback, which heavily outweighs the positive in recent commentary. Allegations of selling sick animals and a policy of no refunds or support for deceased pets within a very short timeframe are serious concerns. In a state like California, where consumers increasingly value ethical business practices and animal welfare, such negative reports are significant. Therefore, while the store aims to serve the local community's need for birds and small critters, any local user should prioritize extensive personal research, including visiting the store in person to assess animal conditions, and thoroughly understanding their policies on animal health guarantees and returns *before* making any purchase. For those who are willing to take on significant responsibility for pre-purchase vetting and subsequent pet care, Feathered Friends & Critters might offer a specific pet. However, due diligence is paramount for the California pet-owning community considering this particular establishment.

Feathered Friends & Critters

1600 E Holt Ave, Pomona, CA 91767, USA