Paws Introduce
For pet parents throughout California, particularly those nestled in the charming city of Redlands, the quest for high-quality pet supplies and genuinely knowledgeable advice often leads to local, independently owned establishments. In this vibrant community, Paws stands out as a cherished local gem, dedicated to serving the needs of "four-legged children" and their human companions. Located at 912 New York St b, Redlands, CA 92374, Paws is more than just a place to buy pet food; it's a neighborhood hub built on strong relationships, expert guidance, and a commitment to animal well-being. This article will delve into what makes Paws a unique and highly suitable choice for local users in the California region, offering a comprehensive look at its offerings and why it's earned a loyal following.
Paws is proudly a family-owned and operated natural pet supply store, a detail that resonates deeply with customers who value personalized service and a community-centric approach. Since its opening in 1996, Paws has built a strong reputation as a trusted resource, celebrating over 29 years of serving the Redlands community. Their mission, as stated, is to offer "the Best foods, the best toys for best friends," indicating a selective and quality-driven inventory. Customer reviews consistently praise the staff for being exceptionally friendly and highly knowledgeable about the products they sell, particularly in the realm of pet nutrition. This focus on expertise ensures that pet owners receive informed recommendations tailored to their pets' specific needs, whether for allergies, sensitive stomachs, or general wellness. The store cultivates a welcoming atmosphere where pet parents feel comfortable asking questions and exploring new options for their beloved companions.
Paws is conveniently situated at 912 New York St b, Redlands, CA 92374. This address places it in an accessible part of Redlands, making it easy to find for residents within the 92374 zip code and surrounding areas. The location is particularly notable for being "across the street from Tom Bell Toyota," providing a clear landmark for visitors. For those traveling by car, the store's position within a commercial area suggests ample parking availability, which is a significant convenience, especially when purchasing bulk items like large bags of pet food. While specific public transportation routes would require checking local Redlands transit schedules, the ease of access by vehicle makes it a practical destination for most local pet owners. Its presence in a local commercial strip ensures it's woven into the fabric of daily errands for many Redlands households.
Paws goes beyond a typical retail experience by offering specialized services that underscore its commitment to pet health and owner education. These services are designed to provide added value and support for the pet-owning community.
Services Offered:
- Nutritional Consultation: Staff are highly knowledgeable about various pet food brands, ingredients, and dietary needs. They can provide personalized consultations to help customers choose the best food for their pets, including options for specific allergies or health concerns.
- Holistic Pet Care Coaching: While details are limited, this service suggests a broader approach to pet wellness, potentially offering advice on natural remedies, supplements, and overall lifestyle choices for pets.
- Dog Training: Paws offers dog training services, indicating a commitment to behavioral well-being in addition to physical health. This may include guidance on basic obedience, puppy socialization, or addressing common behavioral challenges.
- Loyalty Program: A standout offering where customers receive a free bag of dog food and/or treats after purchasing 10 bags, incentivizing repeat visits and rewarding loyal customers.
- Product Assistance: Staff are highly hands-on, willing to retrieve products for customers (even heavy bags of dog food) and carry them out to their cars, demonstrating exceptional customer service.
Several distinctive features and highlights set Paws apart from other pet supply stores, making it a preferred choice for many Redlands residents. These attributes contribute to its reputation as a trusted and beloved local business.
Features / Highlights:
- Family-Owned and Operated: This creates a personal connection with the community and often results in a more personalized customer experience.
- Emphasis on Premium and Natural Foods: Paws prides itself on offering "the Best Pet Food," suggesting a curated selection of high-quality, often natural, and specialized diets that cater to discerning pet owners.
- Highly Knowledgeable Staff: Consistently praised in reviews for their expertise, particularly regarding pet nutrition and product information, ensuring customers receive accurate and helpful advice.
- Exceptional Customer Service: Staff are described as very friendly and helpful, going above and beyond by assisting customers with product retrieval and carrying items to their cars, a level of service not always found in larger retail environments.
- Loyalty Rewards Program: The "free bag after 10 purchases" program is a significant incentive that rewards regular customers and demonstrates appreciation for their business.
- Community Longevity: Celebrating over 29 years, Paws has a long-standing history in Redlands, building trust and familiarity within the local community.
- Competitive Pricing: Customers note that prices are generally "in line with other stores" and some items are "much more reasonable," indicating good value despite being a smaller, specialized store.
For those in Redlands looking to experience the personalized service and quality products at Paws, here is their contact information:
Contact Information:
Address: 912 New York St b, Redlands, CA 92374, USA
Phone: (909) 793-0898
Operating Hours: Monday - Thursday: 10:00 AM - 6:30 PM; Friday: 10:00 AM - 5:30 PM; Saturday - Sunday: 10:00 AM - 5:00 PM. (Note: Some sources indicate Friday hours as 6:30 PM, and Saturday/Sunday as 5:00 PM, while others list Saturday/Sunday as 5:00 PM. It is advisable to call ahead for Friday hours if planning a late visit.)
In conclusion, Paws in Redlands, CA, is an exceptionally suitable destination for local pet owners in California seeking a personalized, knowledgeable, and community-focused pet store. Its long history, combined with a strong emphasis on offering premium pet foods and a team of friendly, expert staff, makes it a standout choice. For Californians who view their pets as "four-legged children" and prioritize quality nutrition and informed advice, Paws provides an invaluable resource. The convenient location, competitive pricing, and attractive loyalty program further solidify its position as a beloved neighborhood establishment. For anyone in Redlands looking for a pet store that truly cares about their animals and offers a warm, supportive shopping experience, Paws at 912 New York St b is highly recommended. It's a testament to the enduring value of local businesses that go above and beyond for their customers and their cherished pets.
Paws Photos










Paws Location
Paws
912 New York St b, Redlands, CA 92374, USA
Paws Reviews
I’m all for a “family owned store” and have been a very happy customer for several years. They offer the Best Pet Food for my four legged children. The staff are very friendly and knowledgeable about store products. They also offer a free bag of dog food and/or treats after the purchase of bag #10. 😊
Jun 08, 2025 · Jeanette SandbergGreat store and the staff were very friendly and helpful. Prices are pretty much in line with other stores with some item much more reasonable. Location is good. Easy to find across the street from Tom Bell Toyota. Give them a try.
Mar 17, 2025 · Rene SThe staff is knowledgeable and friendly. They helped me make a decision for what toys would be best for my dog. The store has a good selection of chews and treats. I was also able to find sunscreen for my dog there.
Mar 13, 2025 · Jennifer TourtillottStumbled upon this store while having my truck serviced at the Toyota dealer. I recently adopted a German shepherd husky so just wanted to browse and maybe find her some toys and treats. When I walked in, the staff was very welcoming and asked what type of pet I had. The manager advised how picky/sensitive huskies are and suggested food brands that are were healthy and made with fresh ingredients. They even had the cutest dog tags that you could have engraved. I will definitely be going back!
Dec 29, 2024 · Edward VigilWe drive down from Crestline to shop at this store. Super kind and knowledgeable staff. They always say hello and greet us when we come in. They even exchanged our food for us after we accidentally got the wrong formula and our pups had tummy problems. They are so kind to offer samples and their knowledge if you ever have a question! Our pups love their kibble and their treats we get from here ❤️A great place to buy treats and food! We love purchasing Open Farm products locally and not having to worry about them arriving in the mail.
Jul 20, 2023 · Breanna Mercadefe (breannaidk)
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