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Brothers PetsPet Stores Near Me​CaliforniaSan Bernardino CountyRedlandsNorthwest RedlandsPet Stores ​ in West Lugonia AvenuePetco
Petco ico

Petco

27580 W Lugonia Ave, Redlands, CA 92374, USA

4.0
I brought my Chinese Crested to Petco for what should have been a simple trim and bath, and the experience was terrible. I clearly asked for a light, breed-appropriate cut—leave the longer hair on the head, tail, and feet—but instead, they shaved him almost completely. The cut was uneven and looked rushed, totally ignoring the instructions I gave.Worse, my dog—who is normally gentle—was snapping at the groomer when I came to pick him up. He's never behaved like that before, which tells me he was extremely stressed or mishandled during the appointment. It was really upsetting to see him that anxious and reactive.When I tried to express my concerns, the staff were dismissive and offered no explanation or apology. Just a shrug and an excuse that “he was difficult.”This was more than just a bad haircut. My dog was clearly uncomfortable and possibly frightened by the way he was treated. I will absolutely not be returning, and I would not recommend this place to anyone who cares about how their pet is handled.Manager Josh was the only one to offer a simple solution of returning my money back after being charged $52 for the associate charging me for such a terrible service they offered. - Sabway R
Petco Overview Intro Photos Location Reviews

Petco Introduce

For pet parents across California, having a reliable and well-stocked pet store in their community is essential for ensuring the health and happiness of their animal companions. In Redlands, a prominent and familiar name in pet care is Petco, located at 27580 W Lugonia Ave, Redlands, CA 92374. Petco aims to be a comprehensive resource, offering a wide array of products, from nutritious food to engaging toys, alongside a suite of in-store services designed to support various aspects of pet well-being. This article will provide a detailed and factual overview of this particular Petco location, helping local users in the California region understand its offerings and assess its suitability for their specific pet care needs.

Petco, as a national chain, generally adheres to a philosophy of "Whole Health" for pets, striving to provide solutions that encompass physical, mental, social, and environmental well-being. The Redlands location, like other Petco stores, functions as a multifaceted pet care center. It typically features extensive aisles stocked with a diverse range of pet food brands, including specialized diets, alongside a vast selection of treats, grooming tools, bedding, crates, leashes, and toys for dogs, cats, small animals, birds, reptiles, and fish. Beyond retail, Petco stores are known for integrating various services directly within their premises, aiming to offer a convenient, one-stop experience for pet parents. While the overall goal is consistent quality and customer satisfaction, individual experiences, especially with specialized services like grooming, can sometimes vary, as reflected in customer feedback. However, the store also receives positive remarks for its helpful and courteous staff who are willing to assist with customer inquiries and product selection.

The Petco store in Redlands is situated at 27580 W Lugonia Ave, Redlands, CA 92374. This address places it within a readily accessible commercial area of Redlands, making it a convenient destination for residents within the 92374 zip code and surrounding communities in the Inland Empire. Lugonia Avenue is a significant thoroughfare, ensuring straightforward access by car from various parts of the city. The location within a commercial complex typically means ample parking is available, which is a key advantage for customers purchasing bulk pet food or other larger items. While specific public transportation routes serving this precise location should be verified with local transit authorities, its position on a major road generally enhances its accessibility for those relying on vehicular transport, which is common in California's suburban areas.

Petco is widely recognized for its extensive range of in-store services that cater to various aspects of pet care, moving beyond just the sale of products. The Redlands location is equipped to offer several of these key services, providing convenience and professional support to local pet owners.

Services Offered:

  • Pet Grooming Salon: Offers full-service dog grooming including baths, haircuts, nail trims, ear cleaning, and specialized treatments like deshedding and soothing packages. Professional groomers are available, though individual experiences may vary. Petco outlines a detailed process for grooming appointments, including a 7-Point Pet Care Check for safety and a focus on breed-appropriate styles.
  • Dog Training Classes: Provides positive reinforcement-based dog training, ranging from puppy socialization and basic obedience to advanced behavior modification. These are typically offered in group settings or as private lessons, led by certified trainers.
  • Vetco Vaccination Clinics: Regularly hosts low-cost vaccination clinics, making essential preventative care like vaccinations, microchipping, and basic health screenings accessible and affordable for dogs and cats.
  • Self-Serve Dog Wash: Equipped with elevated tubs, shampoos, conditioners, towels, and dryers, allowing pet parents to wash their dogs without the mess at home. This service is designed for convenience and includes all necessary supplies.
  • Pet Adoptions: Petco frequently collaborates with local animal shelters and rescue organizations to host in-store pet adoption events, aiming to facilitate loving homes for homeless pets.
  • Aquatics Department: A dedicated section for various types of fish and aquatic supplies, often with knowledgeable staff to assist with aquarium setup and care.

Beyond the specific services, Petco in Redlands offers several features and highlights that enhance the overall shopping experience and reinforce its position as a major player in the pet retail industry.

Features / Highlights:

  • Extensive Product Selection: Boasts a wide array of pet food brands (including specialized and premium options), treats, toys, apparel, bedding, and supplies for all types of pets.
  • Knowledgeable and Courteous Staff: As highlighted in positive customer reviews, many staff members are described as helpful and courteous, willing to answer questions and assist customers in finding suitable products, especially for picky eaters.
  • "Whole Health" Philosophy: Petco's commitment to the overall well-being of pets, which influences their product selection and service offerings, from nutrition to preventative care.
  • Customer Service Recovery: In instances where service may fall short, such as a problematic grooming experience, the presence of managers like "Manager Josh" who are empowered to offer solutions (e.g., refunds) demonstrates a commitment to addressing customer concerns, even if initial interactions are challenging.
  • Convenient Location: Situated on a major road with ample parking, making it easy for Redlands residents to visit.
  • Online-to-Store Integration: As part of a larger chain, customers can often benefit from online ordering with in-store pickup options, enhancing convenience.

For those in Redlands looking to connect with their local Petco, here is the essential contact information:

Contact Information:

Address: 27580 W Lugonia Ave, Redlands, CA 92374, USA

Phone: (909) 335-0842

Petco at 27580 W Lugonia Ave in Redlands, CA, is a highly suitable option for local pet owners due to its comprehensive range of products and services designed to support various pet needs. While individual experiences with specialized services like grooming can sometimes be challenging, as evidenced by a detailed customer review, the store's commitment to addressing issues (such as offering refunds) and the overall positive feedback regarding the helpfulness and courtesy of its general staff highlight a dedication to customer satisfaction. For Californians in the Redlands area, this Petco location offers the convenience of a one-stop shop for everything from daily pet food to professional grooming and accessible vaccination clinics. The vast product selection, combined with a generally supportive team, makes it a practical and reliable choice for maintaining the health and happiness of their beloved animal companions right in their local community.

Petco Photos

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Petco Location

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