Petco Introduce
For pet parents across Illinois, ensuring the well-being and happiness of their beloved animal companions is a top priority. In the bustling heart of Chicago, Petco at 440 N Orleans St stands as a prominent destination aiming to serve a wide array of pet needs. More than just a retail space for pet food and toys, this Petco location offers a range of services designed to support the holistic health of your dogs, cats, fish, and small animals.
Petco is a nationally recognized brand known for its extensive selection of pet products and services. The Chicago - North Orleans Street location strives to be a convenient and comprehensive resource for local pet owners. Whether you're looking for premium nutrition, seeking professional grooming, or need expert advice on pet care, Petco aims to provide solutions under one roof. They understand that pets are cherished members of the family, and their mission is to help pet parents provide the best possible care.
While customer experiences can sometimes vary, Petco generally endeavors to provide accessible and varied options for pet care. Their offerings span from a vast retail inventory to in-store services, reflecting their commitment to being a holistic partner in pet parenting for the Illinois community.
---The Petco store at 440 N Orleans St, Chicago, IL 60654, USA, boasts a highly accessible location in the vibrant River North neighborhood of Chicago. This prime spot makes it incredibly convenient for residents across the city and surrounding Illinois suburbs to access their products and services. The store is situated in a busy commercial area, offering good visibility and ease of navigation for drivers.
For those traveling by car, there is often parking available, including validated parking for the lot behind the building, which adds to the convenience for customers carrying larger purchases or bringing pets for grooming appointments. Its proximity to major roadways in downtown Chicago further enhances its accessibility.
Public transportation is also a viable option for reaching this Petco location. It is typically within a reasonable walking distance or a short ride from several CTA train stations (such as the Merchandise Mart stop on the Brown and Purple Lines, or Clark/Lake on various lines) and numerous bus routes. This makes it a practical choice for urban pet owners who rely on public transit for their daily errands, ensuring that quality pet care is always within reach for the Illinois community.
---Petco on North Orleans Street aims to be a comprehensive pet care hub, offering a diverse range of products and services to meet various pet needs. Their service offerings include:
- Professional Grooming Services: The store features a full-service grooming salon for both dogs and cats. Services typically include baths, haircuts, nail trimming, ear cleaning, and gland expression. They also offer specialized add-on services such as de-shedding treatments (e.g., FURminator), medicated shampoos (for dry/itchy skin or fleas), teeth brushing, and paw balm applications. While individual experiences can differ, the intent is to provide professional care for various breeds and coat types.
- Pet Training Programs: Petco offers dog training classes, including obedience, agility, and socialization, for puppies and adult dogs. They also provide options for private lessons, with certified trainers guiding pet parents through behavioral improvement strategies.
- Veterinary Services (Vetco Clinics/Total Care): Many Petco locations, including potentially this one, host Vetco Vaccination Clinics or full-service Vetco Total Care hospitals. These services typically offer preventive vet care such as vaccinations, microchipping, deworming, and heartworm testing. Some locations may also provide wellness exams and other basic veterinary care.
- Wide Range of Pet Supplies: As a retail giant, Petco stocks an extensive inventory of pet products. This includes a vast selection of dog and cat food (dry, wet, raw, freeze-dried), treats, toys, collars, leashes, beds, crates, grooming tools, and health supplements. They also cater to fish (freshwater and saltwater), reptiles, birds, and small animals, offering tanks, habitats, food, and specialized accessories.
- Aquatic Pet Supplies and Expertise: For fish enthusiasts, Petco provides a range of products including aquariums, filters, heaters, decorations, and a variety of freshwater and saltwater fish. Staff members are often available to provide advice on setting up and maintaining aquatic environments.
- Self-Serve Dog Wash: For pet parents who prefer to bathe their dogs themselves but want to avoid the mess at home, select Petco locations offer self-serve dog wash stations, complete with shampoo, conditioner, towels, and aprons.
- Pet Adoption Events: Petco frequently partners with local animal shelters and rescue organizations to host in-store adoption events, helping homeless pets find their forever homes within the Illinois community.
Petco's River North location offers several features designed to cater to the diverse needs of Chicago's pet owners. While quality of service can fluctuate, these are the intended highlights:
- One-Stop Shop Convenience: Petco aims to be a single destination for virtually all pet needs, from food and toys to grooming and basic veterinary care. This convenience is a major draw for busy urban pet parents.
- Extensive Product Inventory: Customers can find a vast selection of products for various types of pets, ensuring that specific dietary needs, toy preferences, or habitat requirements can often be met.
- Accessibility and Central Location: Situated in a key downtown Chicago area, the store is highly accessible by both car and public transport, serving a wide metropolitan area.
- Trained Staff (Variable Expertise): Petco endeavors to have staff, including groomers and trainers, who are certified or experienced in pet care. While customer experiences highlight inconsistencies, the company's framework includes professional training programs.
- In-Store Services: The presence of grooming salons, training classes, and Vetco clinics (or vaccination events) provides added value beyond just retail, aiming to support pets' overall health and well-being.
- Commitment to Pet Health (Company-wide Initiative): Petco emphasizes a "Whole Health" approach, focusing on preventive care, nutrition, and overall wellness. This guides their product selection and service offerings.
For pet parents in Chicago and across Illinois looking to connect with Petco on North Orleans Street, here is the essential contact information:
- Address: 440 N Orleans St, Chicago, IL 60654, USA
- Phone: (312) 670-3747
It's advisable to call ahead for specific service inquiries, such as grooming appointments or Vetco clinic schedules, as availability can vary.
---For pet owners living in Illinois, especially within the vast urban landscape of Chicago, Petco at 440 N Orleans St offers a convenient and extensive resource for their pet care needs. Its strength lies in its ability to function as a comprehensive hub, providing everything from a wide range of pet supplies and food to in-store grooming services and basic veterinary care through partnerships like Vetco. This "one-stop shop" model is highly appealing to busy individuals and families who appreciate the efficiency of managing multiple pet-related tasks in a single location.
While recent customer feedback regarding specific grooming experiences at this location highlights the importance of consistent service quality and communication, Petco's overarching commitment to animal wellness and accessibility remains a core advantage. The sheer breadth of products ensures that Illinois pet parents can find items tailored to various diets, breeds, and specific health requirements. Moreover, the availability of professional services like training and grooming, when executed effectively, can be incredibly beneficial for maintaining a pet's health and behavior. For the local Chicago community, Petco serves as an accessible and versatile option for meeting the daily and specialized needs of their cherished animal companions.
Petco Photos










Petco Location
Petco
440 N Orleans St, Chicago, IL 60654, USA
Petco Reviews
Stephen G was our dog’s groomer a few weeks ago. He sliced her bottom area and did not disclose that to me when I picked her up. He even texted me on ways he prefers to be tipped prior to me picking up my dog, ridiculous. I’ve filed multiple complaints, sent emails and even had to take her to the vet for antibiotic ointment and Petco has not returned any phone calls or responded to my email. The vet visit was $140 after insurance, on top of the $75 I spent at Petco. The groomer is unqualified and should not be near animals. In addition to that, our pup is terrified of the groomers because of how badly he traumatized her. I will be warning everyone to not take their dog to get groomed here. You guys injured my dog and left her traumatized and failed to respond to all the emails and complaints I’ve been leaving.
Dec 10, 2024 · Simran KaurI would like to express my dissatisfaction with the grooming service provided for my dog, Amy, a 9.5-year-old Shetland Sheepdog, on March 2, 2025, at the Petco location on North Orleans Street.Upon picking up Amy after her bath, I noticed that the service was incomplete and poorly executed. I had to brush her while still in the store, highlighting the lack of proper grooming during the appointment.When my wife and I arrived home, we realized that Amy’s undercoat was still damp, requiring us to dry her completely. Dogs with undercoats, like Shetland Sheepdogs, can develop serious skin issues if not thoroughly dried after a bath. Additionally, the absence of proper brushing resulted in tangles forming in her coat.The staff mentioned that, due to Amy being frightened by the dryer, they opted to place her in a drying cabin. However, Amy has been accustomed to professional grooming since she was a puppy, and this explanation does not align with her previous experiences.Attached to this complaint is a photo showing the amount of fur we had to remove at home after completing the service that had already been paid for at the store. While we requested that no undercoat removal tools be used, this does not justify the omission of any brushing or the failure to fully dry her coat.Furthermore, we paid $52 for a service that was not fully completed.Given these concerns, I request that appropriate measures be taken to prevent similar situations in the future and that staff members receive proper training to handle the specific needs of each breed. I look forward to a response regarding the steps that will be implemented and appropriate compensation for the inadequate service.
Mar 02, 2025 · Pedro PrioriDumpy. Customer Service is quick to say NO as they don't know how to process a $7 return that was purchased online.I had to remind them that I *can* return an item that is over 60 days as merchandise credit as long as I have proof of purchase. THE RETURN POLICY. 🤯Then, I got a follow-up call regarding The Return 2+ hours later.+1 star for last minute purchases for Pet Owners. FREE parking in the back.
Mar 26, 2025 · Belle LopezMy dog and I both love coming in for a grooming refresh with Theresa. My dog is a rescue so his first initial sessions were rough. He'd bite, thrash, growl—it's taken work. Theresa was so patient with him as he got used to getting the spa treatment. Now, he wags his tail whenever we walk in and his tail really gets going when he sees Theresa.It took a minute to find a style that suited him and Theresa was very gracious in the experimentation. Nowadays, we've nailed his style: bell bottoms with long pigtails and a feathered tail. He loves getting a treat for good behavior at checkout and even struts with eye glances at strangers when we head home (seriously, look at the photos). Theresa's also vigilant in offering whatever seasonal special/scent is available. Going to the groomer is always a fun experience for us.Employee numbers usually run low so I'd recommend coming in with a more relaxed temperament; extend some grace to fellow workers, please! We're going on 3 years as loyal customers and I'm grateful Theresa invested in a relationship with my dog.
Nov 30, 2022 · Jen CrichlowTerrible staff! I only go to this store if I can't get to PetSmart. Rude associates. Do not take good care of the adoptive cats brought in. Litter dirty, lack of food and attention while they chat, or on their cell phones in the back office. I called animal control on them!
May 31, 2025 · susan baldwin
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