Petco Chicago: Your Neighborhood Pet Store on S Western Ave

Petco Introduce

For pet parents across Illinois, Petco is a widely recognized name in the pet retail landscape, offering a broad spectrum of products and services designed to cater to various animal companions. The Petco location at 9670 S Western Ave in Chicago aims to serve as a comprehensive local resource, striving to meet the diverse needs of the community's pets and their owners. Whether you are looking for everyday pet essentials, specialized food options, or professional services like grooming and training, this Petco store endeavors to provide a convenient and accessible option for residents throughout Illinois.

Petco's overarching mission is centered on supporting the "Whole Health" of pets, which encompasses their physical well-being, mental stimulation, and social engagement. This commitment is typically reflected in their extensive inventory, which ranges from nutritious food and engaging toys to comfortable bedding and essential healthcare items. In addition to products, Petco often provides in-store services intended to enhance the lives of pets and their human families. While Petco strives for consistent quality in its offerings and customer service, it is important to note that individual experiences can vary. Some customers may encounter challenges, particularly with service-based offerings such as grooming, which can lead to disappointment regarding scheduling or the outcome of services. Nevertheless, Petco's objective remains to be a widely available and comprehensive source for pet care needs in the Illinois region.

The Petco store at 9670 S Western Ave, Chicago, IL 60805, USA, is strategically located to serve a significant portion of the Illinois population. Situated on South Western Avenue, a major thoroughfare, the store benefits from easy accessibility for residents driving from various Chicago neighborhoods and surrounding suburbs. This location is designed for convenience, with ample parking typically available, which is particularly beneficial for customers making larger purchases or attending grooming appointments. For those utilizing public transportation, several CTA bus routes run along Western Avenue, providing accessible options to reach the store. Its placement in a well-trafficked area ensures that Petco is a readily available and practical destination for local pet owners seeking a wide range of pet supplies, food, and services. The proximity to residential areas makes it a convenient stop for routine pet care needs.

Petco at 9670 S Western Ave offers a broad spectrum of products and services, characteristic of a large national pet retailer, aiming to cover a wide range of pet care needs.

Extensive Pet Supply Inventory: The store typically stocks a vast array of products for various pets, including dogs, cats, small animals (e.g., hamsters, rabbits), fish, reptiles, and birds. This includes diverse options for pet food (dry, wet, raw, specialized diets), treats, toys, collars, leashes, crates, bedding, and habitat accessories.
Professional Pet Grooming Services: Petco generally offers full-service grooming for dogs and cats, encompassing baths, haircuts, nail trims, ear cleaning, and more. They often utilize a tiered system for stylists. Note that customer experiences can vary, and it's advisable to inquire about the specific stylist's experience and training.
Dog Training Classes: Various dog training programs are usually available, ranging from puppy socialization and basic obedience to more advanced training. These classes aim to help pet owners build a stronger bond with their dogs and address behavioral challenges.
Vetco Vaccination Clinics: Regular, convenient clinics are typically held in-store, providing affordable preventative veterinary care such as vaccinations, microchipping, and parasite prevention for dogs and cats.
Pet Adoption Events: Petco frequently partners with local animal shelters and rescue organizations to host in-store adoption events, aiming to facilitate the placement of pets into loving forever homes within the Illinois community.
Aquatic & Reptile Sections: Dedicated areas for live freshwater and sometimes saltwater fish, as well as reptiles, alongside a comprehensive selection of tanks, filters, lighting, decor, and species-specific food and supplies.
Small Animal and Bird Sections: Live small animals and birds are often available for purchase, along with cages, food, and accessories tailored to their needs.
Online Order Pickup: Customers can typically order products online and pick them up at this location, combining the convenience of e-commerce with the immediacy of local pickup.

The Petco location at 9670 S Western Ave possesses several features that define its presence as a major pet retail option in Illinois.

National Brand Recognition and Resource: As part of the larger Petco chain, this store benefits from national buying power, leading to a broad selection of products and often competitive pricing. It represents a well-known and generally accessible brand for pet owners.
Comprehensive Offerings Under One Roof: A key highlight is the ability to find a wide array of products and services—from food and toys to grooming and veterinary clinics—all in one convenient location, which is a major time-saver for busy pet parents.
Accessibility and Parking: Its location on a major avenue with typical parking availability enhances its convenience for customers driving from various parts of Chicago and its suburbs.
Emphasis on Pet Wellness Programs: Petco's "Whole Health" approach attempts to provide resources beyond just retail, including grooming, training, and veterinary services, aimed at contributing to pets' overall well-being.
Engagement in Pet Adoption: The store's active involvement in facilitating pet adoptions through partnerships with local rescues demonstrates a commitment to animal welfare within the community.
Customer Service Opportunities: While some customer experiences highlight areas for improvement, particularly regarding service desks and communication in grooming, other interactions can be positive, indicating a potential for helpful staff assistance when available.

For any inquiries about specific products, services, appointments, or general store information, please contact the Petco store directly using the details provided below.

Address: 9670 S Western Ave, Chicago, IL 60805, USA

Phone: (708) 907-4297

Mobile Phone: +1 708-907-4297

For locals throughout Illinois, the Petco at 9670 S Western Ave in Chicago serves as a suitable, comprehensive, and accessible option for a wide array of pet-related needs. Its strategic location on a major road ensures convenience for residents across the Chicago metropolitan area, whether they are driving or using public transport. Petco's model of providing a vast selection of products—from diverse food options to various supplies for all types of pets—alongside in-store services like grooming, training, and vaccination clinics, makes it a convenient one-stop shop for busy Illinois pet owners.

While some customer feedback, particularly concerning grooming service experiences, suggests areas for improvement in operational consistency and communication, the store's fundamental appeal lies in its broad offerings and accessibility. For those seeking a well-known brand that aims to cover most pet care requirements under one roof, Petco on S Western Ave remains a practical and prominent choice for maintaining the health and happiness of their animal companions within the Illinois community. Its consistent presence and wide range of provisions continue to make it a go-to resource for many local pet parents.

Petco Photos

Petco Location

Petco

Illinois Cook County Chicago South Western Avenue

9670 S Western Ave, Chicago, IL 60805, USA

Petco Reviews

Our dog was a regular client for 3 years until yesterday! Her regular stylist quit, so our dog was rebooked with the manager. The problem is that we weren’t told that the manager Bridgett doesn’t actually do the work. She runs a so-called academy, so it’s a free for all at that point. Petco is using bait and switch tactics to retain clients. After three hours, our dog had been scalped in places she shouldn’t have been. She was rescued just in time because she would’ve been really botched if she wasn’t picked up early. If Petco wants to run a grooming school then the prices need to drop for those who want to risk their pet’s safety and overall look. More importantly, it needs to be advertised as a school not a grooming business.
Feb 26, 2025 · Uptown Mom
This Petco is the worst! My dog had a 10:30 grooming appointment. I stood in line behind 2 people ahead of me for 20 minutes because no one was at the desk. I realized I needed to go out to my car to get proof of my pet's vaccinations. When I returned, there were still the same two people ahead of me and one was being server. I think the employee thought that I had just arrived. When it's finally my turn to be served, the woman starts to sign my pet in at approximately 10:50, she then tells me I'm too late for my dog's appointment and the manager agreed telling me she (mgr) can reschedule me. I will never return to this place again. Employees are never at the grooming counter. Customers always have to wait. Employees have placed a sign on the window telling customers not to knock on the window to get their attention when no one is at the counter. Instead, customers have to wait until employees are ready to come and serve us. Note: There were only two employees there. The manager and another employee came later. It's not fair that the customer is punished for their lack of service. I'm glad pet Smart is around the corner.
May 29, 2025 · P
Went to Petco to get my dog a bath and trimmed up. They do a good job, but today they appeared to be overbooked. The appointment was for 10 and he wasn't done till 2. I didn't have plans to be in that area for that long of a time. I'll go back to them
Jul 04, 2025 · Reginald Sigler
I made an appointment for 11am for grooming. I brought my dog’s vaccination records however his rabies vaccination was not on the paper and I couldn’t get my dog groomed. That is understandable so I left. After receiving the most current vaccination records, I returned around 12:30pm and encountered Bridgette. I explained the situation and provided her the records. As Bridgette was entering the information, I asked if my dog could be seen now or wait until 1:30pm (an appointment I made about 20 minutes prior). Bridgette said yes and to go get my pet from the car.Here’s where the situation turned from great to worse. Bridgette was no longer at the desk and I waited in line for more than 10 minutes to get checked in. As the associates (male stylist with piercings in his right eyebrow and right ear) and female stylist Lo was figuring things out, Lo stated loudly that I would have to wait because I was late. I informed Lo that I was not late as Bridgette approved me to come in early for my 1:30pm appointment. I informed Lo unless she knows the situation, she should not try to embarrass me with her loud comment.About 45 minutes after dropping my dog off, I received a text informing me my dog was ready. I thought that was quick but I turned around and went back. I was met by the stylist with the piercing and he asked “what can I do for you “. I informed him that I received a text stating my dog was ready. He looked and said that was a mistake. No apologies or remorse just that was a mistake. I demanded my dog as this service and experience has been the absolute worst! The stylist never apologized even after retrieving my dog.
May 10, 2025 · Maurice O
Very professional and fast service. I had a product to return for a refund. I didn't even have a receipt she just asked for my phone number to the account and I tapped my card and boom money back to my card in under 48 hrs
Apr 10, 2025 · Big Homie