Banfield Pet Hospital Introduce
Welcome to Banfield Pet Hospital, a trusted name in veterinary care serving the Austin, Texas community. As local pet owners, we understand that your pets are more than just animals; they are family. Finding a veterinary practice that offers comprehensive, compassionate, and convenient care is essential for their well-being. This is where Banfield Pet Hospital steps in, providing a wide range of services designed to keep your furry companions healthy and happy throughout their lives. From routine check-ups to more complex medical needs, the dedicated team at this location is committed to providing a high standard of care in a welcoming environment.
Banfield's approach to pet healthcare is rooted in preventive medicine. They believe that regular check-ups and early intervention are key to ensuring a long and healthy life for your pet. The hospital offers a variety of services to support this philosophy, including vaccinations, parasite control, and wellness exams. Their team of skilled veterinarians and veterinary technicians works diligently to provide personalized care tailored to the specific needs of each pet. This commitment to individualized attention is what sets them apart and helps build a strong, lasting relationship with both pets and their owners.
Beyond the standard veterinary services, Banfield Pet Hospital in Austin is also known for its innovative Wellness Plans. These plans are a popular choice for many pet owners, as they help manage the costs of preventive care by covering a wide array of services for an affordable monthly fee. As one customer noted, the plans "allow for office visit costs to be covered, along with certain preventative measures," and also offer "discounts on things that aren't covered." This financial flexibility makes it easier for you to provide consistent, high-quality care for your pet without the stress of unexpected bills. The convenience of being able to use these plans at any Banfield location is another significant benefit, offering peace of mind whether you're at home or traveling.
The hospital also prides itself on its professional and caring staff. Customers often highlight the pleasant, patient, and knowledgeable team members who go above and beyond to provide excellent customer service. The review mentioning Vanessa at the front desk and Dr. Abernathy, Casey, and another kind gentleman speaks volumes about the level of care and empathy you can expect. They take the time to ensure you have all the information you need, especially during difficult times like a pet's surgery and recovery. This combination of expertise and compassion creates a supportive environment that makes a real difference in the pet care experience.
Banfield Pet Hospital is conveniently located at 12901 N Interstate Hwy 35 Bldg 7 Ste 700, in Austin, TX 78753. Situated on a major highway, the location is easy to find and accessible for residents coming from various parts of Austin and the surrounding areas. The hospital is committed to accessibility, featuring a wheelchair-accessible parking lot to accommodate all clients.
The hospital’s location within a bustling area ensures that it is a practical choice for busy pet owners. It is well-positioned for both scheduled appointments and handling urgent needs that may arise. The ease of access helps reduce the stress often associated with a vet visit, allowing you to focus on your pet’s health. Banfield also recommends and requires appointments, helping to manage wait times and ensure that each pet receives timely and dedicated attention. This structured approach contributes to a smooth and professional experience for everyone.
The hospital also fosters an inclusive environment, proudly identifying as LGBTQ+ friendly. This commitment to creating a welcoming space for all members of the community reflects their core values of compassion and respect. Whether you’re a long-time client or visiting for the first time, you can expect to be treated with kindness and professionalism by the entire team.
Services Offered
- Preventive Health Services: Comprehensive exams, vaccinations, parasite control, and nutritional advice to keep your pet healthy.
- Medical and Surgical Care: General veterinary practice, illness diagnosis, general surgery, spaying and neutering, and surgical care.
- Dental Care: General dentistry, dental cleanings, and pet health advice for maintaining good oral hygiene.
- Diagnostic Services: In-house laboratory diagnostics, blood tests, digital radiography, and ultrasonography for accurate and timely diagnoses.
- Pet Wellness Plans: Affordable packages that cover the costs of preventive care, including office visits, exams, and vaccinations, with discounts on other services.
- Behavioral and End-of-Life Care: Expert advice on pet behavior and compassionate end-of-life care and support for pet owners.
- Grooming: Medical grooming services to address specific coat and skin care needs.
- Microchipping: Services for microchipping to help with pet identification and safety.
Features and Highlights
- Comprehensive Wellness Plans: A popular feature that makes routine and preventive care more affordable and accessible.
- Nationwide Network: The ability to visit any Banfield location nationwide, providing great flexibility for traveling pet owners.
- Advanced Diagnostics: Use of state-of-the-art technology like digital radiography and ultrasonography for precise diagnosis.
- Convenient Location: Easily accessible from a major interstate, making visits simple for Austin residents.
- Experienced and Caring Staff: A professional and empathetic team dedicated to providing top-notch customer service and compassionate care.
- Accessibility: Wheelchair accessible parking lot to ensure ease of access for all clients.
- LGBTQ+ Friendly: An inclusive and welcoming environment for all pet owners.
- Focus on Preventive Care: A proactive approach to pet health designed to promote long-term wellness.
Contact Information
Address: 12901 N Interstate Hwy 35 Bldg 7 Ste 700, Austin, TX 78753, USA
Phone: (512) 252-7070
What is worth choosing?
Choosing a veterinarian is one of the most important decisions you'll make for your pet's health. Banfield Pet Hospital in Austin is an excellent choice for several compelling reasons. The primary benefit is their proactive approach to pet healthcare, centered on preventive care. By offering a wide range of services from comprehensive exams to vaccinations, they aim to catch potential issues early, which can save your pet from future discomfort and you from costly emergency treatments. This focus on prevention is a key part of their mission to help pets live long and healthy lives.
Another significant advantage is their unique Wellness Plans. For many pet owners, managing healthcare costs can be a major concern. These plans provide a practical solution by bundling essential preventive care services into an affordable monthly fee, making it easier to budget for your pet's needs. The added benefit of discounts on other services and the ability to use the plan at any Banfield location across the country makes this a truly valuable offering. It provides peace of mind, knowing that your pet's routine care is covered and accessible wherever you are.
Finally, the quality of the staff and their compassionate care are what truly set this Banfield location apart. As highlighted by customer reviews, the team is not only professional and knowledgeable but also incredibly kind and supportive, especially during stressful times. They take the time to explain procedures, answer questions, and provide guidance for post-visit care, ensuring you feel confident and informed. This level of personalized, empathetic service creates a welcoming and trustworthy environment, making every visit a positive experience for both you and your pet.
Banfield Pet Hospital Services
Veterinarian
- Behavior advice
- Blood Tests
- Canine Dna Test
- Cats Only
- Coat Care
- Coat and skin care treatment
- Comprehensive Exams
- Comprehensive exams
- Dental Cleanings
- Diagnostic Testing
- Diagnostics Surgery
- Digital Radiography
- Digital radiography
- End Of Life Care
- End of life care
- Fecal Exams
- Gastrointestinal illness diagnosis and treatment
- General Dentistry
- General Surgery
- General Veterinary Practice
- General dentistry
- General surgery
- Illness Diagnosis
- In-House Pharmacy
- Laboratory Diagnostics
- Medical Grooming
- Medical grooming
- Microchipping
- Nutrition Advice
- Nutrition advice
- Parasite Control
- Parasite control
- Pet Health Advice
- Petcare Packages
- Pets Checked
- Physical Exams
- Preventive Health Services
- Preventive Veterinary Care
- Primary Care
- Puppy Packages
- Spaying And Neutering
- Spays and neuters
- Surgical Care
- Ultrasonography
- Vaccinations
- Vaccinations For Pets
- Vet Tech
- Veterinary Healthcare Services
Banfield Pet Hospital Details
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
12901 N Interstate Hwy 35 Bldg 7 Ste 700, Austin, TX 78753, USA
Banfield Pet Hospital Reviews
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★ 5★ 4★ 3★ 2★ 1This Banfield has been really great with my pups! I recently had to have surgery on my girl Sadie and everyone was so nice! Vanessa at the front desk is super pleasant, professional, patient and her customer service is top notch! Dr. Abernathy, Casey, and another super nice gentleman (I'm not sure of his name) that all took the time to make sure I had all the information to keep her comfy and safe for the recovery period! Thank you for helping us in so many ways at such a hard time!
July 31 · SamI like that you they offer wellness plans that allow for office visit costs to be covered, along with certain preventative measures. Also discounts on things that aren't covered. You can also go to any Banfield if needed
July 22 · Aerica CarterDr. Heckle and his techs at this pet hospital are skilled and compassionate, but the experience is undermined by severe miscommunication and poor customer service at the front desk. I arrived 10 minutes late, called to confirm I could still come, and was told yes. However, when I arrived, manager Jen confronted me aggressively, claiming I was always late and criticizing previous exceptions made. Despite my dog's urgent need for care (vomiting and requiring IV fluids), Jen refused to accommodate us, citing Dr. Heckle's heavy case load. I questioned her decision, especially as the clinic was clearing out rooms, but she remained unhelpful. My vet friend described this situation as "patient abandonment and neglect." Given this experience, I canceled my membership and will not return. If you value your pet's well-being, I would recommend finding a more compassionate facility.So day 2- I go to the appointment at Banfield in Round Rock the next day, which this location said you are not going to get appointment, which they didn't even try to find to reschedule at their location. I see my bill was paid but says on hold on 11/26. What a coincidence manager Jen. Yesterday that office called and said cc machine is down and cash has to be paid. There is too many operational issues. Front desk lady at new location called IT and said location can't see who put on hold when she sees it's paid. Sounds shady. Management could fix it cause it continues to make everyone at this location look bad. Dog got her shots at new location like a champ!
December 03 · Becky TaDo not get you pet checked out here. Had their Wellness Plan for three years and one month into the renewal my dog Jack was euthanized by them. After paying the bill I was charged three hundred extra for exiting the Wellness contract, non negotiable. They do not have any compasion by doing this to thier customers especially those who have just lost their beloved pet. Never going back and warning my friends going forward
February 04 · Gary RuizI’ve used this Banfield since we moved to Austin in August 2021. The vets and techs are good although we have from time to time had an issue with the front desk staff being untrained, miscommunicating etc. that has gotten better since I had a word with the vet and now they’re aware I’m rather picky about things like not leaving my anxious dog there all day because no one called me to get authorization for extra treatment. They went out of their way to create a plan where I can come in at 4:30 and stay with her during her visit rather than drop off in the morning and gave her stay until the vet has a chance to give her her check up. This has worked very well for me (since I now live twenty miles away and don’t have to make two trips) and for the dog who is much better when I’m there and she does not have to stay in the kennel all day waiting for her treatment. My dogs have enjoyed good health under Banfield and we have the program where teeth cleaning, regular check up and basic shots are included and we pay extra for influenza and Lyme vaccinations.
July 22 · Valerie Behrendt
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