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Brothers PetsVet Near MeCaliforniaSanta Clara CountySan JoseRose GardenVet in West San Carlos StreetBurbank Pet Hospital
Burbank Pet Hospital ico

Burbank Pet Hospital

1819 W San Carlos St, San Jose, CA 95128, USA

4.0
I am beyond enraged, heartbroken, and utterly disgusted by the gross negligence and appalling lack of care displayed by Burbank Pet Hospital. I trusted them with my dog’s remains, and they completely shattered my family’s heart with their recklessness. This is not just an error—this is incompetence and cruelty at its worst.After my sweet dog, Bowie, passed away—after 13 beautiful years of her lighting up our lives—I made it clear to Burbank Pet Hospital that I wanted a private cremation. I paid for it, I chose the urn, I signed all the paperwork, and I reassured my three daughters that we would get to keep a small piece of Bowie’s spirit with us. We were promised that. We believed it. We trusted them.But instead, Burbank threw her away. They carelessly tossed my family into a group cremation and told me that they spread her remains in the ocean. Let that sink in.After all the money I paid, all the assurances I received, this is how they treated our beloved dog. They didn’t just fail us—they betrayed us. Bowie deserved better. She deserved respect. She deserved to be remembered, not discarded like trash.I called Burbank a week after her passing and was told I would “hear back soon.” Months went by without a single call from them. After finally reaching back out to them, they told me her remains were gone.First they claimed that someone else had picked them up, and when I challenged that—because I’m the only contact on file—they finally admitted the truth: They mishandled everything. Instead of providing the individual cremation I paid for, they disregarded our wishes and disrespected my dog in the most devastating way possible.And if that wasn’t enough, the staff had the audacity to blame me. They insinuated that maybe I had changed my mind about paying for her private cremation, as if I wasn’t devastated enough. How dare they?! I made it crystal clear what I wanted, and now, because of their incompetence, my family is left with nothing. No ashes. No urn. No closure. Just empty promises and shattered trust.Then they offered a credit for the procedure. A credit—as if I would ever trust these people with another animal again. When I insisted on a refund, they reluctantly agreed, but the damage was already done. They agreed to refund me and forgo the credit. But they could only credit back to the same card I used because of their “accounting system”. Just after this past Christmas, my bank card I had used at Burbank had been hit with fraud and is now cancelled with a new card issued. I explained this to them and asked if they could just send me a check. I just want to be done with this. I was told they would call me back.Instead of calling me, today I received an email saying they had issued a credit to my account.This is beyond unacceptable. I have no words for the depth of my disgust. This was not just an animal to us—Bowie was our family. She endured so much in the last 3 years of her life - losing both of her eyes to glaucoma and still managing to smile every day. For Burbank Pet Hospital to treat her—and us—with such utter disregard is infuriating. They have taken a devastating loss and turned it into an even worse trauma.Burbank Pet Hospital has ruined the last chance I had to honor my dog’s life. They have stolen any hope of closure, and I will never, ever forget what they’ve done to us. My daughters and I walked into that place expecting dignity and respect for our precious Bowie and instead they failed and tried to blame us for their failure.This wasn’t just negligence; it was a slap in the face, a total betrayal of everything I trusted them to do.Shame on you, Burbank Pet Hospital. You have broken our hearts in ways I will never be able to describe. You should be ashamed of yourselves.This review is for Bowie and who knows how many other families have suffered because of the absolute negligence and recklessness of your behavior. - Linda Masciarelli
Burbank Pet Hospital Overview Intro Photos Location Reviews

Burbank Pet Hospital Introduce

For pet owners throughout San Jose and the wider California community, choosing a veterinary hospital for their beloved animal companions is a decision made with great care and trust. Burbank Pet Hospital, located in San Jose, aims to be a dedicated partner in maintaining the health and happiness of your pets, offering a range of services designed to address their varied needs.

Burbank Pet Hospital strives to provide comprehensive veterinary care, focusing on both the immediate health concerns and the long-term well-being of your furry family members. Their commitment is to offer medical attention with a compassionate approach, ensuring that pets receive the care they need. They understand that pets are not just animals but cherished members of the family, and their health contributes significantly to the joy and completeness of a household.

The hospital's services extend from routine preventive care, such as wellness exams and vaccinations, to addressing urgent medical needs and managing chronic conditions. They emphasize client education, working with pet owners to develop strategies for optimal pet health, including nutritional advice and weight management. While experiences with any service provider can vary, Burbank Pet Hospital aims to deliver professional care, and many clients have expressed gratitude for the positive impact on their pets' health. For Californians seeking a veterinary practice that offers a breadth of services and a team dedicated to animal welfare, Burbank Pet Hospital stands as an option for pet care in San Jose.

Location and Accessibility

Burbank Pet Hospital is conveniently located at 1819 W San Carlos St, San Jose, CA 95128, USA. This address places the hospital in a highly accessible area of San Jose, making it a practical choice for pet owners residing throughout the city and its surrounding communities in the Silicon Valley region of California. Its position on West San Carlos Street ensures excellent visibility and straightforward navigation, whether you are coming from nearby residential neighborhoods or traveling from other parts of the Bay Area.

For California residents, the ease of reaching essential services like veterinary care is a significant advantage. The hospital's prime location minimizes travel time and logistical complexities for pet owners, which is particularly beneficial during routine wellness checks, for picking up medications, or in times of urgent need. The area typically offers reasonable parking options, further contributing to a smooth and hassle-free experience upon arrival. This thoughtful placement underscores Burbank Pet Hospital's dedication to serving the local San Jose community efficiently and effectively, ensuring that quality animal healthcare is readily available whenever your cherished companion needs attention. Their accessibility in a well-trafficked part of San Jose makes them a convenient option for local pet families.

Services Offered

Burbank Pet Hospital provides a comprehensive array of veterinary services designed to address the diverse health needs of pets throughout their lives, focusing on preventive care, diagnostics, and treatment.

  • Wellness Exams: Regular comprehensive check-ups are fundamental for maintaining your pet's health and detecting potential issues early.
  • Vaccinations: Essential for protecting pets from common and serious diseases, with tailored vaccination protocols based on your pet's specific risks and lifestyle.
  • Preventive Medicine: This includes effective programs for parasite control (such as fleas, ticks, heartworm, and intestinal parasites), alongside nutritional counseling and advice on maintaining a healthy lifestyle.
  • Diagnostic Services: The hospital utilizes various diagnostic tools to accurately identify health problems, including in-house laboratory testing (blood work, urinalysis) and potentially imaging services like X-rays.
  • Medical Treatment for Illnesses and Injuries: From common ailments to more complex medical conditions, the veterinary team provides expert diagnosis and develops personalized treatment plans.
  • Urgent Care: The hospital aims to be available for urgent needs, providing timely attention for unexpected health issues that require prompt professional intervention.
  • Nutritional and Weight Management: Expert advice on proper diet and weight management plans to help pets maintain a healthy body condition, as exemplified by a cat successfully losing 15% of its body weight under their guidance.
  • Surgical Procedures: While specific procedures are not detailed, a full-service hospital typically offers various surgeries, from routine spays and neuters to more complex soft tissue operations, with a focus on patient safety.
  • Dental Care: A vital component of overall pet health, usually encompassing professional dental cleanings and oral health assessments.
  • Senior Pet Care: Tailored approaches to manage age-related conditions and ensure the comfort and well-being of older pets.
Features / Highlights

Burbank Pet Hospital presents several key features and highlights that contribute to its service in the San Jose, California, community, though it's important to acknowledge varied customer experiences.

  • Caring and Affectionate Vets and Staff: Numerous clients express gratitude for the "caring and affectionate vets and staff." Doctors like "Dr. Alvarado and Dr. Fluegge" are specifically mentioned for providing "excellent advice for their health and well being," highlighting a compassionate and knowledgeable team.
  • Expert Health Guidance: The veterinarians are praised for providing valuable advice, not only for immediate concerns but also for helping pets "avoid long term problems" and managing "chronic issues." The successful weight loss of a cat (15% of body weight) due to their advice is a testament to their effective health management strategies.
  • Responsiveness to Urgent Needs: Clients appreciate that the hospital is "there for us" when there's an "urgent need," indicating a commitment to providing timely attention during critical moments for pets.
  • Focus on Long-Term Wellness: The advice given by the vets aims for the comprehensive "health and well being" of pets, indicating a long-term perspective on animal care rather than just treating immediate symptoms.
  • Client Loyalty Despite Relocation: The fact that some clients continue to visit Burbank Pet Hospital even after moving to "another part of the Bay Area" speaks volumes about the trust and satisfaction they have in the care provided by the team. This demonstrates strong client loyalty built on positive experiences.

It is crucial to acknowledge a highly negative review concerning the mishandling of a pet's remains and cremation request. This incident details significant distress and a breakdown in communication and accountability regarding a private cremation service that was paid for but allegedly not delivered. This deeply concerning feedback highlights the importance of thorough communication and diligent follow-through in all aspects of pet care, particularly during sensitive times. While the positive reviews emphasize compassionate medical care, the severe negative experience regarding aftercare services should be a point of consideration for prospective clients and an area for the hospital to address directly and transparently.

Contact Information

To connect with Burbank Pet Hospital for your pet's healthcare needs, please use the following contact details:

  • Address: 1819 W San Carlos St, San Jose, CA 95128, USA
  • Phone: (408) 271-7875
  • Mobile Phone: +1 408-271-7875

The team at Burbank Pet Hospital is available to assist you with inquiries and appointments. It is generally advisable to call ahead to schedule visits, especially for specific services or in urgent situations, to ensure the most efficient and coordinated care for your beloved companion. Please note that while the hospital aims to provide comprehensive care, sensitive services such as aftercare should be discussed thoroughly to ensure all expectations are met.

Conclusion: Why this place is suitable for locals

For California pet owners in San Jose and the broader Bay Area, Burbank Pet Hospital serves as a relevant option for general veterinary care. Its accessible location on West San Carlos Street provides convenience for locals, making routine appointments and urgent visits manageable. The hospital’s team, including veterinarians like Dr. Alvarado and Dr. Fluegge, has been praised by many clients for their caring approach and expert advice on pet health and wellness, successfully guiding pets through various health challenges, including weight management. The willingness of some clients to travel from other parts of the Bay Area underscores a level of trust in their medical expertise.

However, it is imperative for potential clients to be aware of the extremely serious concern raised in one detailed review regarding the alleged mishandling of pet remains and cremation services. This incident, which caused profound distress to a grieving family, highlights a critical area where service delivery and communication reportedly fell far short of expectations. While the hospital aims to provide compassionate medical care, this specific negative experience should prompt any local considering their services to engage in very clear and explicit discussions, especially concerning sensitive end-of-life arrangements. For general medical care, many clients express satisfaction with Burbank Pet Hospital's expertise and responsiveness to urgent needs, making it a viable choice for many, provided due diligence is exercised on the client's part regarding specific service expectations.

Burbank Pet Hospital Photos

Burbank Pet Hospital Picture 1Burbank Pet Hospital Picture 2Burbank Pet Hospital Picture 3Burbank Pet Hospital Picture 4Burbank Pet Hospital Picture 5Burbank Pet Hospital Picture 6Burbank Pet Hospital Picture 7Burbank Pet Hospital Picture 8Burbank Pet Hospital Picture 9Burbank Pet Hospital Picture 10

Burbank Pet Hospital Location

Burbank Pet Hospital

1819 W San Carlos St, San Jose, CA 95128, USA

Burbank Pet Hospital Reviews

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