Brothers Pets
Pet Health & Care BlogPet Stores Near Me​Vet Near Me
AlabamaArizonaCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaOhioOklahomaPennsylvaniaRhode IslandSouth CarolinaTennesseeTexasVermontVirginiaWest VirginiaWisconsin
AlabamaArizonaCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaOhioOklahomaPennsylvaniaRhode IslandSouth CarolinaTennesseeTexasVermontVirginiaWest VirginiaWisconsin
Brothers PetsVet Near MeMarylandMontgomery CountySilver SpringVet in Layhill RoadLayhill Animal Hospital
Layhill Animal Hospital ico

Layhill Animal Hospital

14332 Layhill Rd, Silver Spring, MD 20906, USA

3.0
I want to share my recent experience at the pet bath facility. I've been taking my dog there since he was 2 months old, and now he is almost 3 years old. I had scheduled regular baths, heartworm pills for two months, and Lyme Disease vaccination annually for my dog. However, during my recent visit, I had a disappointing encounter.When I went to pick up my dog, I was informed of an additional charge for a heartworm test that I was not aware of. When I questioned the amount, the receptionist's attitude towards me was extremely rude. When I dropped off my dog this person was not there, she was acting very demanding and rude. She made derogatory remarks about my financial status and even signed the payment without my permission. I paid $206 for that service. Also, she said why I didn’t ask in the morning if you hadn’t heard about the heartworm test 🙄 how I am going to ask for something I didn't know that’s so stupid, my credit card info is in the files that's the way I have been charged all these past years she said this is the last time I am doing this when I have 3 years of paying that way. She is an absurd ignorant person I don't know how she filling up this position. Additionally, she left my dog inside when he was ready for pick up for almost 10 minutes, why? Makes me think cause she was feeling some type of way and she held my dog 😩 And my dog was distressed when I finally received him.I was deeply concerned about the unprofessional behavior and the lack of proper care for my dog. I noticed that my dog was still wet, his butt was dirty which was not the first time with this complaint and he had diarrhea, which was not the case before the visit. What did this character do to my dog? This experience has shattered my trust in this facility, and I will not be taking my dogs there anymore. I am also disappointed to hear that my friends have had similar experiences at the same place, despite my recommendation.The receptionist's behavior and unprofessional way of approaching the customer made me feel unhappy, her rudeness and facial expression made me feel uncomfortable when I was paying for the service it's not fair she was just sitting there with her phone scrolling pics and ignoring me. What type of customer services she is offering as a representative of the Animal Hospital?But as soon as the doctor shows up her attitude changes, she pays attention and acts “polite” It's not about the money it's about the way she is acting. If she is acting with me like how she is going to treat my dog, I am still upset just to think how my dog could be treated there. My dog is a very easygoing and gentle giant dog but he was NEVER happy to be there all the time was pulling me to take him away from this place 😩(I don't know her name but she is wearing dreads ) - Pongo Majano
Layhill Animal Hospital Overview Intro Photos Location Reviews

Layhill Animal Hospital Introduce

For pet parents across Maryland, finding a veterinary practice that consistently provides high-quality, compassionate care is essential. Your pets are family, and their health and well-being are paramount. In Silver Spring, Layhill Animal Hospital aims to be a trusted resource for local pet owners, offering a range of services designed to keep your beloved companions healthy and happy throughout their lives.

Layhill Animal Hospital is positioned as a full-service veterinary medical facility dedicated to promoting responsible pet ownership and preventative health care. They strive to provide comprehensive medical, surgical, and dental care for their valued patients. As pet owners in Maryland, we understand the importance of finding a clinic that not only offers necessary treatments but also fosters a positive and supportive environment for both pets and their humans.

Location and Accessibility

Layhill Animal Hospital is conveniently located at 14332 Layhill Rd, Silver Spring, MD 20906, USA. This strategic address makes it easily accessible for residents of Silver Spring and surrounding communities in Montgomery County. Situated at the intersections of Layhill, Bel Pre, and Bonifant roads, the hospital is straightforward to reach. For those traveling from further afield, access via the ICC at the Route 182 Layhill Road exit provides a convenient route. The location is designed to minimize travel time for pet owners, which is particularly beneficial during emergencies or when transporting pets that may be stressed. Ample parking is typically available, ensuring that your visit to the hospital is as smooth as possible from arrival to departure. This ease of access underscores Layhill Animal Hospital's commitment to serving the diverse pet-owning population throughout its Maryland service area.

Services Offered

Layhill Animal Hospital offers a broad spectrum of veterinary services, encompassing everything from routine preventative care to more complex medical and surgical interventions. Their goal is to provide comprehensive care that addresses the diverse needs of pets at every life stage.

  • Routine Check-ups and Preventative Care: Essential for maintaining long-term health, these include thorough physical examinations, discussions about diet, exercise, and preventative measures to detect and address potential health issues early.
  • Vaccinations: Tailored vaccination protocols for both dogs and cats, protecting them against common and severe diseases such as rabies, distemper, parvovirus, bordetella, and feline leukemia.
  • Animal Surgery: Performing a variety of surgical procedures, including routine spays and neuters, as well as more intricate soft tissue surgeries, always with a focus on patient safety and recovery.
  • Dental Cleaning: Professional dental care services, including cleanings and extractions, vital for preventing periodontal disease which can impact a pet's overall health and well-being.
  • Emergency Services: While specific hours for emergency care are not detailed, they offer emergency services, suggesting they can accommodate urgent cases during their operational hours. Pet owners are encouraged to call their practice to discuss urgent needs.
  • Microchipping: Offering microchip implantation for permanent identification, greatly increasing the chances of reuniting lost pets with their families.
  • Pet Boarding (Small Animals): Providing a safe, clean, and comfortable environment for pets when owners need to travel. This service includes individualized care, attention to special needs, and daily monitoring by professional staff. It is important to note that specific medical conditions, like diabetes, might affect eligibility for boarding, and certain vaccinations (Rabies, Distemper, Bordetella, Influenza for dogs; Rabies and Distemper for cats) are required.
  • Grooming Services: While a full-service grooming salon is not explicitly detailed, their boarding information mentions baths for pets, suggesting some level of bathing or basic grooming may be available, particularly for boarders.
  • Online Pharmacy: For convenient access to prescription medications and pet supplies, they provide an online pharmacy option.
  • Diagnostic Services: Equipped to perform various diagnostic tests to accurately assess and diagnose pet health conditions.
Features / Highlights

Layhill Animal Hospital distinguishes itself with several features that are important to Maryland pet owners, alongside some aspects that recent customer feedback indicates may require attention.

  • Convenient Appointment Scheduling: One highlight mentioned by a satisfied customer is the ability to secure an appointment quickly, with one individual offered an appointment the same afternoon they called – a rare occurrence in busy veterinary practices. This flexibility is a huge plus for locals.
  • Friendly and Helpful Staff (Varies by Individual): While there's a noted discrepancy in customer service experiences, one positive review specifically praises the general staff for being "very friendly and helpful," contributing to a "really happy with the client experience." When the staff lives up to this standard, it creates a welcoming environment.
  • Emergency Accommodation: The hospital appears to be able to make room for immediate needs, as inferred from their listing of emergency services and the ability to offer same-day appointments in some cases.
  • Discounts for Community Members: Layhill Animal Hospital offers various discounts, which is a significant highlight for local Maryland families. These include discounts for military personnel, emergency responders, teachers (with appropriate ID), senior citizens, and households with multiple pets. They also provide discounts for families with service pets and for multiple pet boarding reservations. This commitment to affordability is a strong benefit for the community.
  • Commitment to Preventative Care: Their website emphasizes preventative health care and routine check-ups, indicating a proactive approach to pet wellness, which aligns with responsible pet ownership.
  • Pet Boarding: The availability of small animal boarding provides a valuable service for pet owners needing a safe place for their pets while traveling, with a focus on cleanliness and individualized care.

It is important to acknowledge that recent customer feedback has brought to light some serious concerns regarding specific aspects of customer service and pet care, particularly related to the front desk experience and post-bath conditions of a pet. These experiences, including unexpected charges, perceived rudeness, and issues with pet hygiene and distress upon pick-up, are critical for potential clients to consider when evaluating their options. While the hospital aims to provide professional and compassionate care, inconsistent experiences with staff behavior and service delivery can significantly impact a pet owner's trust and overall satisfaction.

Contact Information

For inquiries, scheduling appointments, or addressing any concerns, you can contact Layhill Animal Hospital directly.

Address: 14332 Layhill Rd, Silver Spring, MD 20906, USA

Phone: (301) 598-7300

Mobile Phone: +1 301-598-7300

Conclusion: Why this place is suitable for locals

For pet owners in the Silver Spring area and across Maryland, Layhill Animal Hospital presents itself as a comprehensive veterinary care provider with a wide array of services, including crucial routine check-ups, vaccinations, surgery, dental care, and even pet boarding. The convenience of potentially securing same-day appointments and the availability of valuable discounts for military members, first responders, teachers, seniors, and multi-pet households are significant advantages that resonate well within the local community, making quality care more accessible and affordable.

However, recent public feedback indicates that while the medical and surgical care provided by the veterinarians themselves may be commendable, the overall client experience can be inconsistent. Instances of unprofessional conduct, unexpected charges, and concerns regarding pet welfare during services like bathing have been raised. This highlights the importance for potential clients to consider these varied experiences when making a decision about their pet's care. For some, the comprehensive service offerings and potential for quick appointments, coupled with the noted affordability for various community groups, may outweigh these concerns, especially if direct interactions with veterinary staff are consistently positive, as some reviews suggest. The hospital's commitment to preventative health care and their willingness to provide a safe boarding environment are valuable assets for the community. Ultimately, for Maryland locals seeking a full-service veterinary facility, Layhill Animal Hospital offers a range of medical services, but it's advisable for new clients to engage directly with the team to ensure their expectations for both pet care and customer service are fully met, reflecting the varied experiences shared by other pet parents.

Layhill Animal Hospital Photos

Layhill Animal Hospital Picture 1Layhill Animal Hospital Picture 2Layhill Animal Hospital Picture 3Layhill Animal Hospital Picture 4Layhill Animal Hospital Picture 5Layhill Animal Hospital Picture 6Layhill Animal Hospital Picture 7Layhill Animal Hospital Picture 8Layhill Animal Hospital Picture 9Layhill Animal Hospital Picture 10

Layhill Animal Hospital Location

Layhill Animal Hospital

14332 Layhill Rd, Silver Spring, MD 20906, USA

Layhill Animal Hospital Reviews

More Vet Near Me

  • Norbeck Animal ClinicNorbeck Animal Clinic4.0 (139 reviews)

    2645 Norbeck Rd, Silver Spring, MD 20906, USA

  • Animal Place Veterinary Hospital: Maul Julie DVMAnimal Place Veterinary Hospital: Maul Julie DVM3.0 (11 reviews)

    13818 Georgia Ave, Aspen Hill, MD 20906, USA

  • Animal Place Veterinary HospitalAnimal Place Veterinary Hospital4.0 (183 reviews)

    13818 Georgia Ave, Silver Spring, MD 20906, USA

  • Flower Valley Veterinary ClinicFlower Valley Veterinary Clinic4.0 (68 reviews)

    4201 Norbeck Rd, Rockville, MD 20853, USA

  • Cloverly Animal Clinic PCCloverly Animal Clinic PC4.0 (52 reviews)

    15549 New Hampshire Ave, Silver Spring, MD 20905, USA

  • My Vet CallsMy Vet Calls4.0 (47 reviews)

    16916 Vine Ct, Olney, MD 20832, USA

  • Dr.Jennifer SussmanDr.Jennifer Sussman0.0 (0 reviews)

    2929 University Blvd W, Kensington, MD 20895, USA

  • Olney-Sandy Spring Veterinary HospitalOlney-Sandy Spring Veterinary Hospital4.0 (330 reviews)

    1300 Olney Sandy Spring Rd, Sandy Spring, MD 20860, USA

  • Town & Country Animal ClinicTown & Country Animal Clinic4.0 (96 reviews)

    2715 Olney Sandy Spring Rd, Olney, MD 20832, USA

  • Vetco Vaccination ClinicVetco Vaccination Clinic5.0 (4 reviews)

    3134 Olney Sandy Spring Rd, Olney, MD 20832, USA

  • Cat ClinicCat Clinic0.0 (0 reviews)

    12311 Wilkins Ave, Rockville, MD 20852, USA

  • ShotVet @ Dogtopia of White FlintShotVet @ Dogtopia of White Flint5.0 (1 reviews)

    4920 Wyaconda Rd, Rockville, MD 20852, USA

  • Categories

    Top Visited Sites

    Trending Pet Health & Care Blog Posts