Loyal Family Veterinary Hospital: Compassionate Pet Care in Bellevue, WA

Loyal Family Veterinary Hospital Introduce

For pet owners across Washington, especially those in the thriving city of Bellevue, finding a veterinary practice that combines medical expertise with a genuine passion for animals is a top priority. Our pets are integral members of our families, and ensuring they receive the best possible care throughout their lives is a responsibility we take seriously. Loyal Family Veterinary Hospital in Bellevue, WA, aims to be that trusted partner in your pet's health journey. This article will provide a clear, engaging, and informative overview of Loyal Family Veterinary Hospital, helping local Washington residents understand what makes this clinic a suitable choice for their pet care needs.

The decision of where to entrust your pet's health is a significant one, impacting everything from routine vaccinations to complex medical treatments. Loyal Family Veterinary Hospital endeavors to create an environment where both pets and their humans feel welcome, understood, and confident in the care provided. They strive to offer comprehensive veterinary services designed to keep pets healthy, happy, and thriving within the Bellevue community and beyond.

Location and Accessibility

Loyal Family Veterinary Hospital is conveniently located at 677 120th Ave NE #3a, Bellevue, WA 98005, USA. This address places the hospital in a highly accessible area of Bellevue, a bustling city within the greater Seattle metropolitan area. 120th Ave NE is a well-trafficked corridor, ensuring straightforward navigation for pet owners coming from various parts of Bellevue and surrounding Washington communities like Redmond, Kirkland, and Issaquah.

The clinic's location in a commercial complex typically offers ample parking, which is a significant convenience, easing the stress often associated with veterinary visits, especially when transporting an anxious or unwell pet. Its placement in a prominent part of Bellevue underscores its commitment to serving the numerous pet-owning households in the region. This strategic accessibility ensures that quality veterinary care is within easy reach for Washington pet parents, allowing for timely appointments and less travel hassle.

Services Offered

While specific detailed information about every service offered by Loyal Family Veterinary Hospital might not be exhaustive in public search results, a reputable veterinary hospital in a metropolitan area like Bellevue typically provides a comprehensive range of medical, surgical, and dental services for companion animals. Based on general veterinary practice standards and the nature of client feedback, one can expect Loyal Family Veterinary Hospital to offer:

Comprehensive Wellness & Preventative Care: This includes routine physical examinations, age-appropriate vaccination protocols, internal and external parasite prevention and control, and nutritional counseling. These services are crucial for maintaining long-term health and preventing disease.
Diagnostic Services: Equipped to perform various diagnostic tests, which typically include in-house laboratory services for blood work, urinalysis, and fecal exams. Advanced imaging such as digital radiography (X-rays) is also standard to aid in accurate and timely diagnoses.
Dental Care: Offering professional dental cleanings, scaling, polishing, and extractions when necessary. Oral health is integral to a pet's overall well-being, and proper dental care helps prevent periodontal disease.
Surgical Procedures: Performing a range of soft tissue surgeries, including routine spays and neuters, mass removals, and other common surgical interventions. Patient safety is prioritized through careful pre-surgical assessments, modern anesthetic monitoring, and attentive post-operative care.
Internal Medicine: Diagnosis and management of chronic and acute conditions affecting various organ systems, such as diabetes, kidney disease, heart conditions, and gastrointestinal disorders.
Pain Management: Developing individualized plans to manage both acute and chronic pain, ensuring comfort for pets recovering from surgery, injury, or suffering from conditions like arthritis.
Microchipping: A vital service for pet identification and reunification, greatly increasing the chances of a lost pet being returned to its owner.
Client Education: Taking the time to explain diagnoses, treatment options, and preventative measures to pet owners, empowering them to make informed decisions for their pet's health.

Features / Highlights

Customer reviews offer valuable insights into the strengths and areas of consideration for Loyal Family Veterinary Hospital.

Friendly, Knowledgeable, and Welcoming Staff: Many clients praise the doctors and staff for being "friendly, knowledgeable, and made us feel welcome from the moment we walked in." This indicates a positive and reassuring environment for both pets and their owners.
Thorough Explanations and Transparency: A key highlight is the doctor's willingness to "take the time to thoroughly explain everything" including "pet’s condition, treatment options and pricing." This commitment to clear communication and transparency is highly valued by pet parents.
Gentle and Caring Approach with Pets: The staff are noted for being "gentle and caring with my dog," even using treats to make the experience positive (e.g., "gave her lots of treats... Her favorite part"). This demonstrates a genuine love for animals and a commitment to their comfort.
Dedication to Pet Well-being: Clients feel that the team "truly love animals and go above and beyond to ensure their well-being," which builds significant trust and confidence in their care.
Areas for Customer Service Improvement: One review highlights significant concerns regarding administrative and pharmacy practices. Issues included being "immediately accused of failing to pay for a medication" that was never picked up, an abrupt "ban from the clinic" without proper notice (e.g., no direct mail/email/text, just a voicemail and generic newsletters), and questions about internal pharmacy safeguards regarding medication dispensing without payment or ID verification. This specific feedback points to a need for potential internal review of communication protocols, billing procedures, and pharmacy security to ensure consistent client satisfaction and prevent future misunderstandings or errors.
Client Loyalty & Past Payment Reliability: The frustrated client noted a history of being a "responsible customer" who "paid every past bill without issue, including a surprise >$1,000 charge for an X-ray" without complaint. This suggests that, for many clients, the clinic has historically provided services that warranted loyal patronage, emphasizing the impact of any service discrepancies.

Contact Information

For appointments or inquiries, Loyal Family Veterinary Hospital can be reached at:

Address: 677 120th Ave NE #3a, Bellevue, WA 98005, USA
Phone: (425) 201-1908

It is always recommended to call ahead for scheduling, particularly to confirm current policies and specific service availability.

Conclusion: Why Loyal Family Veterinary Hospital is Suitable for Locals

For pet owners in Bellevue and the wider Washington region, Loyal Family Veterinary Hospital presents itself as a compelling option for veterinary care, primarily due to its highly praised compassionate and knowledgeable staff. The initial positive feedback consistently highlights a welcoming atmosphere where pets are treated gently and with genuine affection, and where pet parents are well-informed about their animal's condition and treatment options. This commitment to transparency and patient comfort is a significant asset that fosters trust and loyalty among many clients.

The comprehensive range of services typically offered by a modern veterinary hospital ensures that most of your pet's health needs, from routine check-ups to surgical procedures, can be met under one roof. The convenient Bellevue location further adds to its suitability, making quality pet care easily accessible for busy Washington residents.

However, it is also important for potential clients to be aware of the administrative and communication issues highlighted in one review, particularly regarding billing disputes and notification processes. While this feedback points to areas where the clinic could improve its operational transparency and customer communication, the overall positive sentiment about the direct care provided to animals remains strong.

Ultimately, for those in Washington seeking a veterinary team that genuinely loves animals, provides thorough explanations, and makes an effort to ensure pet comfort, Loyal Family Veterinary Hospital is a strong candidate. Clients are encouraged to have open communication about billing and policies to ensure a smooth and continuous relationship with a clinic that, at its heart, strives for "exceptional veterinary care."

Loyal Family Veterinary Hospital Photos

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Loyal Family Veterinary Hospital Location

Loyal Family Veterinary Hospital

Washington King County Bellevue Wilburton 120th Avenue Northeast

677 120th Ave NE #3a, Bellevue, WA 98005, USA

Loyal Family Veterinary Hospital Reviews

I recently took my dog to Loyal Family Vet, and I could not be more impressed with the care and service we received. The doctors and staff were friendly, knowledgeable, and made us feel welcome from the moment we walked in.The doctor took the time to thoroughly explain everything to me and answer all my questions, ensuring I understood my pet’s condition, treatment options and pricing. The team was gentle and caring with my dog. They gave her lots of treats... Her favorite part. I could tell they truly love animals and go above and beyond to ensure their well-being. I highly recommend Loyal Family Vet to anyone looking for exceptional veterinary care!
Mar 27, 2025 · Ella
I recently called to schedule an appointment for my dog, only to be immediately accused of failing to pay for a medication (from October or November 2024) that we never even picked up. When I pointed this out, I was suddenly told it was “above the caller’s pay grade”—yet it wasn’t above their pay grade to inform me that we were banned from the clinic over a charge we never received proper notice for.I checked my records and found one voicemail from November, along with several generic email newsletters. No letter, no direct email, no text message—just an abrupt ban over a $37 charge for medication we never received.I know for a fact we didn’t pick it up because:1. We still have half a bottle of Trazodone from our previous vet (pictured below).2. I remember the conversation—when the prescription was called in, I asked my boyfriend to pick it up, and later that week, he admitted he forgot. Since we had leftover medication, I decided not to bother.So why are we being penalized for a medication that was never in our possession? More importantly, how does your pharmacy process allow medications to leave the building without payment or proper verification?At every other visit, I’ve paid hundreds—sometimes over $1,000—immediately at the front desk before leaving. I didn’t even know it was possible to walk out without paying. How did this happen? Did someone else pick it up? Was it misflagged? If this was a clerical error, that’s a serious issue. If someone actually took the medication, that’s an even bigger problem.Are customers really allowed to just walk in and claim a prescription without any ID or payment? What if it had been a controlled substance? If I walked in and guessed a dog’s name—“Fido Smith picking up Tramadol”—would you just hand it over?This entire situation could have been handled differently. Instead of immediately banning a long-time customer, why not say, “Hey, we have an outstanding charge—can we go over this?” Instead, I was told I was banned for “lack of payment.”It’s frustrating to be treated this way after being a responsible customer. We paid every past bill without issue, including a surprise >$1,000 charge for an X-ray that was initially estimated as “on the lower side.” We didn’t argue, we didn’t ask for a payment plan—we just paid it.I refuse to work with a clinic that has such careless pharmacy practices, no safeguards to prevent false charges, and staff who assume the worst of their clients. At the very least, send a written notice before banning a paying customer.A disappointing way to end a relationship with a vet I trusted.
Mar 08, 2025 · Shen Velveeta
We have been coming to see this team since 2014. We have 6 pets and they take such great care with each of them. My baby 2 yr old Jazz loves them, doesn't get barky or nervous like he did at another location. I attribute that to the family feel of all the Vet Techs, Assistants, and Doctors. The team is treated well demonstrated by employee longevity and overall friendliness that comes from being happy working.I wish they had after hours urgent care so that I don't have to go anywhere else!Loyal Family Vet is the best.Photo: Jazz
Feb 20, 2024 · Tammy Foss
This is an honest review of a recent surgery experience for our senior dog.We are not a new patient and we have been coming here for 4 years and spent at least $10k+ of dollars here. Our dog recently had a neck mass and we have brought him here for check up and bloodwork and scheduled a surgery to remove the mass. On the surgery day, we got a call from the vet telling us they found his many teeth are infected as well as an ORAL mess. The doctor then asked us if we wanted to have his teeth extracted and oral mass removed (and biopsy). At first we declined the request due to we wanted to bring him for a dental specialist for a second opinion. But then we called back thinking it would be not bad if the diseased teeth can be addressed the same time since he is under anesthesia, and of course that means higher cost. Therefore we called back and agreed to extract his teeth and declined the ORAL(not neck) mass removal and biopsy. When we picked up our dog, we noticed the neck mass was NOT removed but 9 teeth were extracted during the surgery. So we asked the priority treatment was the neck mass and why it is not removed. Dr. Hirota said we agreed not to remove the neck mass over the phone. However, we only told her not to remove the oral mass and no biopsy. The neck mass is a big concern to us(broke 4 times at home before the surgery). After some arguments, Dr. Hirota said she can't communicate to me due to my attitude and "yelling" at her and asked us to transfer to another vet for the neck mass. I was shocked, because I was only talking a bit loud due to extremely frustration and helpless. I wish they have camera recordings on this. Imagine after seeing your beloved family member continue suffering the pain by the neck mass, the doctor does not try to help but pushes you to another vet. All we can do now is to schedule and pay for another procedure and let our dog suffer with the tumor for 3 more weeks. We feel helpless and can only post this review here. Hope you all find our review helpful and find a right place for your loving pets.
Nov 02, 2024 · tingting zheng
First time in for my bermadoodle for USDA certification for flying. I can't say enough about the staff,from entering the business, to the vet technician to the actual vet. WONDERFUL TEAM,HIGHLY RECOMMEND. If I would have known about them before, I would have been using them
Apr 11, 2025 · James Houser