New England Veterinary Clinic & Pet Resort: Compassionate Care and Boarding in Salem, MA

New England Veterinary Clinic & Pet Resort Introduce

For pet owners across Salem, Massachusetts, and the wider North Shore region, ensuring our beloved animal companions receive top-notch medical care, along with a comfortable and safe environment when we're away, is a top priority. In the heart of Salem, the

New England Veterinary Clinic & Pet Resort

offers a unique combination of comprehensive veterinary services and dedicated pet boarding facilities. With a long-standing history of serving the community since 1963, this establishment prides itself on providing personalized, high-quality care for cats, dogs, and pocket pets, emphasizing preventive medicine, skilled diagnostics, and compassionate support during difficult times. This article will provide a detailed overview of what makes New England Veterinary Clinic & Pet Resort a valuable resource for local pet owners in Massachusetts.

New England Veterinary Clinic & Pet Resort has been a cornerstone of pet care in Salem for nearly six decades, building a reputation for excellence and a deep commitment to its patients and their human families. Their modern and inviting hospital boasts superb veterinarians and a caring support staff, all dedicated to creating custom treatment plans tailored to each pet's age, breed, lifestyle, and medical history. Beyond traditional veterinary services, the "Pet Resort" aspect of their facility offers a safe and comfortable "home away from home" for pets when their owners travel, providing integrated care and peace of mind. As evidenced by numerous positive reviews, the clinic excels not only in routine care and surgery but also in delivering profound compassion during the most challenging moments of pet ownership, such as end-of-life decisions.

Location and Accessibility

New England Veterinary Clinic & Pet Resort is conveniently located at

204 Highland Ave, Salem, MA 01970, USA

. This central location in Salem makes it easily accessible for residents within the city itself, as well as those in neighboring communities across the North Shore of Massachusetts, including Peabody, Beverly, Marblehead, Swampscott, and Lynn. Highland Avenue is a well-traveled route, ensuring straightforward navigation to the facility. The presence of both a veterinary clinic and a pet resort at one location adds to the convenience for busy pet owners, allowing for seamless transitions between medical appointments and boarding needs. The clinic operates with standard weekday hours from 8:00 AM to 6:00 PM and offers Saturday appointments from 8:00 AM to 2:00 PM, providing flexibility to accommodate diverse schedules. Ample on-site parking is typically available to ensure a hassle-free visit.

Services Offered

New England Veterinary Clinic & Pet Resort offers a comprehensive suite of veterinary services for cats, dogs, and pocket pets, along with dedicated boarding facilities, ensuring a holistic approach to pet well-being.

Cat & Dog Care:
This includes preventative care, wellness exams for all life stages (kittens, puppies, adult cats, and dogs), vaccinations, and microchipping. They focus on tailoring recommendations to each pet's individual needs.
Diagnostics:
Utilizing advanced diagnostic imaging (like X-rays) and in-house laboratory services to efficiently identify underlying health issues and provide accurate diagnoses for prompt treatment.
Pet Dental Care:
Comprehensive dental services are provided to prevent and treat dental disease, which is crucial for a pet's overall health and includes cleanings, extractions, and oral health assessments.
Surgical Procedures:
An experienced team performs a wide range of surgical services, including routine procedures like spay/neuter (and often accepts assistance programs like the Friends of Animals certificate, as noted in a review) and more complex soft tissue surgeries, all in a stress-free environment with careful monitoring.
Emergency Pet Care (During Office Hours):
While not a 24/7 emergency clinic, they provide urgent care for pets during their regular office hours, offering immediate attention when unexpected issues arise. They also guide owners to after-hours emergency facilities when necessary.
Pharmacy & Pet Products:
An in-house pharmacy offers prescription medications, specialty foods, and flea & tick preventatives for convenient pick-up.
Pet Health Certificates:
Necessary documentation for domestic travel (by plane, car, or other means) is provided to ensure pets can travel safely.
Compassionate End-of-Life Care:
This critically important service is handled with immense sensitivity, as highlighted in a review. The team provides professional, gentle, and supportive guidance through the difficult decision of humane euthanasia, allowing families ample time and space to grieve.

Pet Resort Services (Boarding)

The Pet Resort component provides a safe and engaging environment for dogs and cats while owners are away:

Dog & Cat Boarding:
Offering clean, spacious cages and runs, a comfortable atmosphere, fresh bedding, and daily housekeeping. They prioritize individualized care and daily observations of boarders.
Veterinary Medical Care:
A significant advantage is the immediate availability of veterinary medical care if needed during a pet's boarding stay.
Boarding Requirements:
All boarding pets must be current on specific vaccines (distemper, rabies, Bordetella, leptospirosis, parvovirus for dogs; FVRCP and rabies for cats) and provide proof of being parasite-free.

Features / Highlights

New England Veterinary Clinic & Pet Resort is distinguished by several key features and a commitment to exceptional client and patient experiences, consistently praised in customer reviews.

Integrated Veterinary and Boarding Services:
The combination of a full-service animal hospital with a dedicated pet resort is a significant convenience for pet owners, offering seamless care and peace of mind.
Exceptional Compassion and Support During Euthanasia:
A powerful highlight is their handling of end-of-life care. A reviewer described the veterinarian as "professional, gentle, kind, informative, communicative, and incredibly supportive," ensuring the family felt "never rushed" and had "plenty of time and space to process everything." This level of empathy during a pet's final moments is truly invaluable.
Acceptance of Financial Assistance Programs:
The clinic accepts the "Friends of Animals certificate" for spay/neuter surgery, which is a "huge help with the cost." This demonstrates a commitment to making essential services more affordable and accessible to the community.
Prompt and Effective Surgical Care:
A new dog owner was "more than pleased" with her dog's spay and umbilical hernia repair, noting the "amazing" incision and rapid recovery. The doctor's call to update the owner further emphasizes their communicative approach.
Kind and Reassuring Front Desk Staff:
Initial interactions set the tone, and reviewers consistently praise the front desk staff for being "very kind and reassuring," putting owners' minds at ease during potentially stressful times.
Long-Term Client Relationships:
The fact that clients have been bringing their pets there for "over ten years" speaks volumes about the consistent quality of care and trust they have built within the community.
Professionalism and Service Excellence:
While acknowledging that the clinic might be "more expensive than some other vets in the area," the reviewer firmly states it's "worth it for the level of professionalism and service they provide."

Contact Information

To learn more about the veterinary services or pet resort offerings at New England Veterinary Clinic & Pet Resort, or to schedule an appointment for your beloved pet, please use the following contact details:

Address: 204 Highland Ave, Salem, MA 01970, USA

Phone: (978) 744-8325

Mobile Phone: +1 978-744-8325

Conclusion: Why This Place is Suitable for Locals

For pet owners in Salem, Massachusetts, and the surrounding North Shore communities, New England Veterinary Clinic & Pet Resort stands out as an exceptional choice for comprehensive and compassionate animal care. Its dual offering of a full-service veterinary clinic and a dedicated pet resort provides unparalleled convenience and peace of mind, ensuring that pets receive continuous, high-quality attention whether for a check-up or a vacation stay.

The heartfelt testimonials from long-term clients and new pet owners alike underscore the clinic's core strengths: a highly skilled medical team, exceptionally kind and supportive staff, and a profound commitment to compassionate care during both routine visits and deeply challenging moments. The ability to accept programs like the Friends of Animals certificate further demonstrates their dedication to making quality care accessible. While some may perceive it as a higher-cost option, the consistent feedback emphasizes that the superior level of professionalism, personalized service, and genuine empathy makes it "worth it." For Massachusetts locals seeking a trusted, long-standing veterinary partner who offers integrated services and treats every pet with the utmost kindness and expertise, New England Veterinary Clinic & Pet Resort is undoubtedly a top recommendation.

New England Veterinary Clinic & Pet Resort Photos

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New England Veterinary Clinic & Pet Resort Location

New England Veterinary Clinic & Pet Resort

Massachusetts Essex County Salem Highland Avenue

204 Highland Ave, Salem, MA 01970, USA

New England Veterinary Clinic & Pet Resort Reviews

My Dog had her spay and umbilical hernia repair surgery on Monday, and I couldn’t be more pleased with our experience here. They accept the Friends of Animals certificate, which was a huge help with the cost of the surgery. All the front desk staff were very kind and reassuring that my baby would be fine and was in good hands. The doctor also called me to let me know she was awake and did great! Her incision looks amazing, and she has bounced back to her normal playful self within two days. I would recommend anyone to this vet also I will be transferring my dog's care to this vets
Jun 26, 2025 · Jamie-Lee
I’ve been bringing my pets here for over ten years. Recently, my senior cat’s health took a turn for the worse over the course of a single day, which completely blindsided all of us. I called NE Vet Clinic about 90 minutes before closing and the receptionist was incredibly caring and understanding. They booked an appointment within 40 minutes of my phone call and saw her immediately.The veterinarian was professional, gentle, kind, informative, communicative, and incredibly supportive as I made the tough decision to end my cat’s life in a humane way. She talked me through the process every step of the way and gave me and my family plenty of time and space to process everything. I never felt rushed, and was allowed to grieve as long as necessary when the euthanasia was complete. As horrible as it is to have to put a pet to sleep, I could not have anticipated a more supportive, gentle experience.I returned a week later to collect Juliet’s ashes and the staff was every bit as supportive and compassionate then as well.I do feel as though this location is more expensive than some other vets in the area, but it’s worth it for the level of professionalism and service they provide.
Apr 30, 2025 · Michael DeFiore
I've been going here for about 7 years with different pets as the location is very convenient. I haven't had any real issues with care or service, my experiences ranging from fine to great, but it seems like it's always booked up lately. That's fine for routine appointments but if you need anything same day don't count on it, even if you call early in the morning-- i know theyre not really an urgent clinic but it is really inconvenient for things you can't plan around like illness or mild injuries, which makes how close it is to my residence moot. Ive had to visit other vets more often, and honestly other places have had more convenient appointment booking methods, friendlier staff and more transparent handling of your pet and billing (but also higher prices). That said, NE is still perfectly fine if you can get in, Id just recommend having a back up vet or two just in case.
Mar 22, 2025 · A Froh
Lilly was awesome at the front desk, patiently answered my many questions at our first visit. Dr. Lemire called to change an appointment for LucyLu because she would be on vacation during the originally scheduled appointment! She wanted to be there when Lucy came in. I really appreciated that.
Jun 27, 2025 · Joyce Silvano
I cannot recommend this clinic and advise you to seek care for your pets elsewhere. I have been bringing my pets to this clinic since 2015 (apart from a couple years when I lived out of state before returning). This clinic has cared for multiple animals of mine, and treated a wide variety of health conditions and concerns. Based on this, I have been able to see clearly how the quality of their care has declined considerably over the past decade. When I first started bringing my cats here the medical staff really went above and beyond, suggesting a variety of options and alternative therapies for the issues that came up. They seemed attentive, interested, and committed to coming up with the best possible treatment plan. Now is unfortunately a very different story. The staff are very warm and friendly and clearly love the animals they treat, but the care feels very shallow and there seems to be little interest in exploring the problem from all angles. Apart from the care, I have recently found it very difficult to get ahold of anyone by phone, and in the past month have called and been automatically placed on hold for 20+ minutes, during business hours, without even speaking to a human. This is unacceptable for a medical establishment.I recently brought in my current cat with a minor problem and suggested what I thought the issue might be; the tech we saw gave the vet incorrect information from what I had explicitly stated, the vet asked me no (or few) questions about what we were experiencing, and essentially took my uneducated guess at face value without interrogating any other possible causes. When my cat's issue resolved itself at home it turned out to have been caused by something completely different from what I'd thought, and I'm very uncomfortable that this possibility was not considered during our visit.This was only the last in a series of experiences that have led me to the decision to transfer our veterinary care to a different clinic. (And what happened when I arrived at the new vet for our introductory visit? New England had failed to send over my cat's medical records, despite my having called over a week prior and being told they would be sent immediately. And our new vet had to call them multiple times during our visit, first for the records and then for information that had been left out. Get it together, guys.)
Mar 07, 2025 · Maggie Smith