Pet Health Center Introduce
For pet owners in Philadelphia and across the wider Pennsylvania region, choosing a veterinary care provider is a significant decision, central to the health and well-being of their beloved animal companions. Pet Health Center, located in our community, is one such option that local residents may encounter when searching for veterinary services. As with any service, experiences can vary, and it's important for pet owners to gather information to make the best choice for their unique needs and their pets.
Pet Health Center aims to provide veterinary care to pets in the Philadelphia area. This article will present an overview of the Pet Health Center, including its location, the services it advertises, and insights from local customer experiences. Understanding these aspects can help pet owners in Pennsylvania assess if this facility aligns with their expectations for professional, communicative, and compassionate animal care.
Pet Health Center is located at 3365 Frankford Ave, Philadelphia, PA 19134, USA. This address places the clinic within the Frankford neighborhood of Philadelphia, making it accessible to residents in the surrounding areas of the city and potentially other nearby communities in Pennsylvania. Frankford Avenue is a well-known and significant thoroughfare in Philadelphia, which can make the clinic relatively easy to locate for those familiar with the area.
The accessibility of Pet Health Center on a major avenue means it is likely served by local public transportation routes, offering an option for pet owners who rely on public transit. For those traveling by car, parking availability in urban areas can sometimes be a consideration, and prospective clients should plan accordingly. Its position within a busy commercial and residential corridor means it is part of the familiar landscape for many locals, contributing to its visibility within the community. When seeking veterinary care, a convenient location can be a key factor for busy pet owners in Pennsylvania, and the Pet Health Center’s address in Frankford aims to serve this need.
Based on available information and common veterinary practices, Pet Health Center would typically offer a range of services aimed at maintaining the health and well-being of pets. While specific details on their full suite of offerings are not extensively detailed in the provided data, a veterinary clinic generally provides:
- Wellness Examinations: Routine check-ups are fundamental for preventative care, allowing veterinarians to assess overall pet health, administer vaccinations, and identify potential issues early.
- Vaccinations: Essential immunizations to protect pets from common and dangerous diseases.
- Diagnostic Services: This would typically include blood work and other laboratory tests to help diagnose illnesses. As noted in a review, blood work is a service they provide.
- Medication Management: Prescribing and potentially dispensing medications for various conditions, including chronic illnesses like diabetes as mentioned in a customer review.
- Treatment for Illnesses and Injuries: Addressing acute and chronic health issues, providing medical advice and treatment plans.
- Surgical Procedures: While not specified, most veterinary centers offer common surgical procedures such as spaying and neutering.
- Microchipping: A service for permanent identification to help reunite lost pets with their owners. (This is a common offering at clinics, though not explicitly stated in the provided reviews for this specific clinic).
- Dental Care: Routine dental check-ups and cleanings are standard offerings for maintaining oral hygiene. (Also a common offering, not specifically mentioned in reviews).
- Basic Consultations: Providing advice on pet behavior, nutrition, and general care.
Pet Health Center presents a mixed bag of features and highlights based on customer experiences, offering both positive aspects and areas that have drawn significant critique from pet owners in Philadelphia, Pennsylvania.
- Ease of Appointment: One positive highlight is the ease with which appointments can be obtained, indicating good accessibility for scheduling initial visits.
- Clean Facilities: The office and exam rooms are noted as being "very clean," which is a crucial aspect for client comfort and perception of care.
- Efficient and Friendly Doctor: A positive review highlights that the doctor was "efficient and friendly," suggesting a professional demeanor during examinations.
- Transparent Initial Pricing: For initial services, pricing appears to be "as stated," which suggests transparency regarding expected costs at the outset of a visit.
- Advertising as Low-Income Friendly: The clinic advertises itself as being low-income friendly, which is an important commitment for many pet owners in the community seeking affordable care.
- High Cost of Certain Services: A significant concern highlighted is the "insane price" of specific services like blood work, with a customer reporting a charge of $500 for this service for a cat, contrasting it with lower prices at other local clinics. This directly contradicts the "low-income friendly" advertising for some services.
- Lack of Communication and Follow-up: Multiple instances of poor communication are cited, including failure to send a promised prescription for diabetic food, and not returning calls regarding medication for a stressed pet.
- Perceived Lack of Concern for Critically Ill Pets: A deeply concerning highlight is the alleged lack of concern and proactive advice when a cat started vomiting non-stop and became lethargic after starting insulin, with staff reportedly suggesting only making another appointment instead of expressing immediate concern.
- Issues with Medical Record Transfers: Difficulty in obtaining medical records in a timely manner, requiring multiple calls from both the client and their new vet, and excuses about the doctor "forgetting," points to significant administrative and professional shortcomings.
- Focus on Profit Over Pet Welfare (Client Perspective): A strong negative highlight is the client's assertion that the clinic "care more about your wallet than your pet," stemming from high costs, lack of follow-up, and perceived indifference to a sick animal.
- Minimalist Communication Style: While efficient, one review describes the communication as "slightly more communicative and less minimalist when describing everything," indicating a potential lack of thorough explanation regarding diagnoses and treatment.
For those considering Pet Health Center for their pet's needs, or to inquire about their services, you can reach them at the following contact information. Given the mixed reviews, it is always advisable to discuss pricing and communication expectations upfront.
Address: 3365 Frankford Ave, Philadelphia, PA 19134, USA
Phone: (215) 739-6401
For pet owners in Philadelphia and the broader Pennsylvania region, choosing a veterinary hospital involves careful consideration, and Pet Health Center presents a complex picture. While some clients have reported positive initial experiences, citing ease of appointment and clean facilities, others have raised significant concerns regarding cost, communication, and perceived levels of care during critical situations.
The clinic’s stated aim to be "low-income friendly" is an admirable goal for our community, yet this is directly challenged by reports of high charges for basic diagnostic tests. Furthermore, issues with follow-up communication, managing prescriptions, and responsiveness to acutely ill pets, coupled with difficulties in obtaining medical records, highlight potential areas where the experience may fall short of expectations for some pet parents. When seeking veterinary care in Pennsylvania, the ability to openly communicate with your vet, receive transparent pricing, and feel assured that your pet's well-being is the top priority are crucial. Local pet owners are encouraged to weigh these factors carefully, perhaps consulting with multiple clinics, to find a provider that best aligns with their values and their pet’s needs, ensuring peace of mind for their cherished companions.
Pet Health Center Photos










Pet Health Center Location
Pet Health Center
3365 Frankford Ave, Philadelphia, PA 19134, USA
Pet Health Center Reviews
Brought in a new kitty today. First time here. Appointment was easy to get. The office and exam rooms are very clean. The doctor was efficient and friendly. Everything was priced as stated. Could be slightly more communicative and less minimalist when describing everything. Overall very happy with the care.
Apr 07, 2025 · Lhianna BoditoroThe Pet Health Center was one of the worst vet experiences I’ve ever had. I wish I could give them zero stars. They advertise as low-income friendly, but charged me $500 just for blood work on my cat. That’s an insane price especially when other vets like Fishtown Animal Hospital charge way less for the same service.My cat was diagnosed with diabetes. They started her on insulin right away. They also promised to send a prescription for diabetic food which I never got. I was left confused, trying to manage her care on my own.And the staff? Absolutely no help. I asked if I could give my cat her sedatives before a visit (she gets very stressed and aggressive at vet visits) they said they’d ask the doctor and call me back. No one ever called me back. Also when my cat started vomiting non stop a few days after starting insulin, I called for help and got nothing. They said to keep an eye on her. I told them she's not holding down food and is lethargic. They asked if I wanted to make an appointment then. They did not care or were concerned about how my cat was acting. I had to take her to the SPCA clinic instead, where they actually listened and helped.Trying to switch vets was another mess. They refused to send medical records in a timely way — my new vet and I both had to call multiple times. I kept getting told “the doctor forgot.” Seriously? That's just ridiculous and unprofessional.Bottom line this: they care more about your wallet than your pet. Don’t waste your time or money here. Go to Fishtown Animal Hospital or the SPCA clinic— they’re kind, professional, and actually care.And I know that they're going to respond to this review negatively and try to blame it on me like they do with other negative reviews., but this is just the truth. I have the vet bills to prove this and the bills from my new vet and the SPCA clinc to prove this.
Jul 01, 2025 · Kaylee RodriguezI'm still grieving the loss of my cat toffee. We took her here in November 2023. She was eating and drinking excessively, peeing so much it got on her/stuck to her, and peeing outside the litter box. When we took her she got blood work done, and we were told we would be called if something was wrong. We waited a month and there was no call, but toffee was still acting the same so we called instead. The front desk answers and first they refuse to say anything about the results over the phone, saying we needed to wait for the vet and come in. We were not having it. Finally she told us that her glucose was extremely high, and she probably has diabetes. We were in shock. We waited by the phone for a call, checked every email and voice-mail, there was NOTHING. the vet made us seem crazy, he basically blamed us saying he "did make a call" but he is flat out lying. We take our animals health seriously, we were expecting a call. Anyway, we take toffee in AGAIN and he diagnosed her with diabetes. He then says that giving insulin shots is harder, and toffee could begin to be afraid of getting them, so the pill form "bexacat" might be a better option. he says it's FDA approved, and he has a few other cats on it at the moment. He told us NOTHING about DKA, all the necessary tests you need to do before taking bexacat, nothing. At. All. We TRUSTED him, he said he has 15 years of experience, so i felt safe with toffee and okay in his decisions. We left with toffee that day with only a glucose check up and the bexacat. 2 days pass, she was doing okay, but then day 3 she wouldn't take her medicine, wouldn't eat or drink, and could hardly move. I knew something was deadly wrong, and we quickly took her back to the vet after calling him. When we get there, he does a glucose check and gives her a nausea shot because she threw up, and then says her glucose is extremely low. I told him that I'm scared for her and she's not acting right at all, and he says she COULD BE GOING INTO REMISSION ALREADY. he then says she's acting normal in the back, and im baffled because he again made me feel crazy. So he says don't give her medicine today, feed her soft food (which I already told him she was not eating ANYTHING.) And to give her medicine when she eats again. Then he says come back Monday, and we leave. She ends up peeing in the carrier which NEVER happened before, and then i take her home. 3 days of torture and agony. I had to see my cat slowly die. He kept telling us that she was fine, yet she did not eat a single thing, she ended up falling down every time she tried to move. I had to syringe feed her food, water, and clean her up after she kept peeing on herself. I had to pick her up from place to place because her back legs gave out. We ended up getting money together on Sunday because we couldn't wait till Monday to see the vet who had lied to us. We took her to the emergency 24 hour vet, who examined her for a good while and gave us a hefty amount of news. She told us bexacat should never of been prescribed to toffee, and that there is a bunch of different tests you are supposed to do before prescribing bexacat, and if these were not done, it could result in DKA and death. The emergency vet here was so concerned about the practices our normal vet has done,and we told her he did NONE of those things. Only ever did blood work once, and 2-3 glucose checks. He told us she could go into REMISSION. The emergency vet said toffee needs fluids, and to be monitored for up to a week and it would be almost 10,000, but it might not even work. She could still die any way, or she could get better but it keeps repeating, and she was in so much pain. We had to PUT HER DOWN. she was only SIX YEARS OLD. I love her more than anything, I am still grieving and I am not okay. I will never get her back, this vet is a joke and I would never trust my animals with him again. He is very clearly in it for money, not for the value of animals and the care and love. Most of the front desk are kind and sweet, but a few of them and the vet truly disgust me.
Feb 19, 2024 · Kirby :3Went to Pet Health Center today with my cat who I believed to possibly have diabetes. The staff and doctor were wonderful. Kind and compassionate and answered all of my concerns. The doctor suggested we take our cat Blue to emergency vet facility due to lab results being necessary to receive right away. He was very honest and that was comforting. We took Blue to Blue Pearl emergency hospital in and was diagnosed with diabetes and will now be on insulin. Our follow up appointments will be here at Pet Health Center. I highly recommend them. Thank you for your care and concern for my fur baby.
Dec 04, 2024 · Marianne SheridanI had just adopted an 8 week old kitten and took her PSPCA. The open spots for vet clinic were filled and gave me Pet Health Center number . They said prices were comparable to them and they were close. I called, was able to get an appt within 30 min! Mire importantly, they were kind, sympathetic, listened to me and were gentle with Betty. I was very happy with the doctor, vet tech and even the girls at front desk. Very welcoming. The vet explained everything to me so that i I understood. You expect a vet and the people who work there to be kind and gentle and show the animals some love. Not so. I have been to one that wasn't. Pet Health Center is wonderful and will be back for her vaccines, et.al. photos: Betty in carrier at vet. Betty a week later. TY PHC!!
Nov 17, 2023 · Lisa M.
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