Rough River Veterinary Clinic Introduce
For pet families in Hartford and across the Ohio County region of Kentucky, securing a compassionate and knowledgeable partner for your animal’s health is paramount. **Rough River Veterinary Clinic** stands out as a beloved local **Veterinarian**, recognized for its dedication to providing comprehensive, affordable, and high-quality care for cherished companion animals. Located conveniently in Hartford, the clinic has built a strong reputation based on its "kind and compassionate staff" and an "animal loving crew" that truly shows in every interaction, making it a highly recommended choice for local pet owners.
The practice is more than just a place for routine shots; it’s a full-service facility committed to managing all aspects of a pet's health, from their first wellness check to advanced treatment for complex conditions. Clients consistently express deep gratitude for the dedication of the entire team, including respected veterinarians like Dr. Poole, Dr. Emily, and Dr. Newton, who are praised for their expertise, professionalism, and genuine empathy. This team-wide commitment ensures that whether your pet needs a quick check-up or intensive monitoring, like one client's 10-year-old Lab, Charlie, you are kept "updated about Charlie’s condition the whole time he was in their care."
Rough River Veterinary Clinic focuses on creating a welcoming and calm environment. Their facility is designed with the safety and comfort of both pets and owners in mind, featuring a recently redesigned, soothing lobby and clean, well-organized medical areas equipped with modern veterinary technology. This combination of a state-of-the-art facility and staff who treat your pets "like family" solidifies the clinic's standing as a reliable, go-to resource for **Veterinary Care** in Central Kentucky.
Location and Accessibility in Hartford, Kentucky
The clinic is situated to be easily accessible for residents throughout Ohio County and the surrounding areas, providing straightforward access on a major local route. They understand that a trip to the vet should be as stress-free as possible, starting with the logistics of arrival.
- **Address:** 1445 US-231, Hartford, KY 42347, USA. The location is prominently positioned for simple navigation.
- **Accessibility Features:** The facility is consciously designed to be welcoming to all human clients, offering key accessibility features. This includes a **Wheelchair accessible entrance**, a **Wheelchair accessible parking lot**, and a **Wheelchair accessible restroom**.
- **Amenities:** A clean **Restroom** is available for client comfort during visits.
- **Planning Your Visit:** To ensure all pets receive focused attention and to minimize wait times, **Appointments recommended**. However, the clinic is known to be accommodating, and staff may be able to accept "walk ins" depending on current capacity, though calling ahead is always advised, particularly for urgent needs.
Comprehensive Services Offered for Your Companion Animals
Rough River Veterinary Clinic provides a broad spectrum of services designed to cover all stages of a pet's life, from essential preventive care to urgent medical and surgical intervention. The range of services is comprehensive, ensuring continuity of care.
- **Preventive & Wellness Care:**- **Routine Checkups** and **Wellness Exams** to maintain optimal health.
- **Vaccinations** to protect against common diseases.
- Parasite control, including solutions for **Flea & Tick** prevention and **Heartworm** treatment and prevention.
- **Dental Care** for maintaining oral hygiene.
 
- **Medical & Diagnostic Services:**- **Advanced Digital X-rays** and **Diagnostic Testing** for accurate and timely diagnosis.
- **Allergy Testing** and treatment for common dermatological issues.
- Management of chronic conditions, including **Geriatric Care**.
- Behavioral management consultations.
 
- **Surgical and Advanced Procedures:**- **Surgical procedures** for various health needs, utilizing safe **Anesthesia and Patient Monitoring**.
- Routine surgeries like **Spay & Neuter** services.
- Emergency and **Urgent Care** services.
- Reproductive services, including specialized care like **C-Section**.
 
- **Extended Care and Support:**- **Boarding** facilities for pets when owners are away.
- In-house **Pharmacy** and comprehensive supply of **Medications** and **Nutritional Supplements**.
- Access to various **Prescription Diets** (including Hill's and Royal Canin) to manage health conditions through nutrition.
- Discussions on **End of Life & Pet Memorial Services** with compassion.
 
- **Large Animal Services:**- While primarily focused on companion animals, the clinic has staff who are knowledgeable and have provided services for **Horses & Farm Animals** in the local agricultural community, including **Coy** who does farm visits for horses. Calling the clinic for specific large animal inquiries is recommended.
 
Distinguishing Features and Highlights
What sets Rough River Veterinary Clinic apart for Kentucky pet owners is its dedication to compassionate care, its accommodating nature, and its commitment to being a reliable community resource:
- **Exceptional, Compassionate Staff:** The staff is consistently highlighted in reviews as "Awesome," "kind," and "caring." They are praised for their genuine "compassion for the animals" and for making the visit easier by ensuring pets feel comfortable and loved.
- **Affordable, High-Quality Care:** The clinic is known for offering "affordable" services with "competitive pricing" while maintaining a high standard of quality care. They are transparent with pricing and work to provide various treatment alternatives to suit different budgets.
- **Accommodating and Flexible:** While appointments are recommended, the clinic is accommodating for urgent and **Emergency Visits**, often staying beyond regular hours to ensure pets receive necessary attention during critical situations. They also allow owners to be in the room with their pets, which many clients deeply appreciate.
- **Pet-Centric Environment:** The facility boasts a clean and well-maintained environment where pets, even those who are typically anxious, are noted to feel less scared and more at ease, a testament to the staff's gentle approach.
- **Trusted Team of Veterinarians:** The expertise of the doctors, including those mentioned by name in client testimonials, provides peace of mind that a knowledgeable and experienced professional is overseeing the pet’s health.
Contact Information
The clinic is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 12:00 PM (hours are subject to change, so always call ahead).
- **Address:** 1445 US-231, Hartford, KY 42347, USA
- **Primary Phone:** (270) 298-7230
- **Mobile Phone (Direct/Secondary):** +1 270-298-7230
- **Operating Hours (General):** Open Monday–Friday, 8:00 AM – 5:00 PM; Saturday, 8:00 AM – 12:00 PM. Closed Sunday.
What is Worth Choosing: Your Local Kentucky Veterinary Partner
Choosing **Rough River Veterinary Clinic** means selecting a dedicated partner in your pet’s lifelong wellness journey right here in the heart of Kentucky. This is a clinic that prioritizes the emotional well-being of the animal alongside their medical needs, something that resonates deeply with local pet owners who see their animals as family. The recurring praise for the staff's kindness and the thoroughness of the doctors, such as Dr. Poole's detailed updates, underscores a commitment to both animal care and client communication.
The availability of a wide range of services—from routine **Pet Wellness Exams** and **Vaccinations** to complex **Surgical procedures** and **Emergency Care**—all delivered at an affordable price, makes quality veterinary medicine accessible to the community. For those seeking a clean, well-equipped clinic where the entire crew demonstrates a genuine, visible love for animals, Rough River Veterinary Clinic is the trusted choice that your pet will be happy to visit.
Rough River Veterinary Clinic Details
- Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Amenities
- Restroom
- Planning
- Appointments recommended
Rough River Veterinary Clinic Photos










Rough River Veterinary Clinic Location
Rough River Veterinary Clinic
1445 US-231, Hartford, KY 42347, USA
Rough River Veterinary Clinic Reviews
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★ 5★ 4★ 3★ 2★ 1- Kind and compassionate staff. Our 10 year old Lab Charlie received the best care from them. Dr. Poole kept us updated about Charlie’s condition the whole time he was in their care. We are so thankful for her and her team! July 08 · Laura Flener
- Staff is Awesome! They are kind and an animal loving crew- it shows! Definitely recommend ❤️ July 14 · Misty Gurley
- The Dr was so good with Malaki. I'm hoping she feels better soon. All the staff was friendly. Only down side was that they don't take care credit. Other than that it was very comforting to feel their compassion for the animals. August 15 · Loretta Lynn Embry Milby
- Didn't give my cat Jax the care he deserved. He suffered because of it for months. I put my trust in them. They gave vague answers ignored my concerns about his pain. Broken ankle the didn't monitor him or suggest more x rays to see how it was healing. They didnt really care. I spent alot of money there to care for my animals. March 14 · Jennifer Clark
- In the letter i received, it says "in response to your unkind review", even though i never planned to revisit, they decided to drop me as a client and send all medical records to me along with a good bye letter which claimed falsehoods. The letter mentions "it was a mistake that my staff attempted to rectify in calling you", i never received a call from them, ever. The date of the procedure was april 9th. I posted my phone records, never once did they they try to contact me about the missing collar. The letter also states "we would have gladly shipped it to you at no charge", implying i should have asked about getting it shipped, when in my opinion they should have offered this option after realizing the mistake. How could i have asked for that option if i didnt know it existed? Previously i had brought in my cat for runny eyes and they gave me eyedrops to rectify it. Turns out the eyedrops had lots of harmful chemicals, one of which included a caution of blindness when directly in contact with eyes. This was a huge red flag so i went to ask them about this. At the receptionists barrage of non-answers, i frustratingly asked to speak with the doctor, who wasnt avalible. I returned later only to find a locked door, they dont mention that they completely close down for lunch in the hours section of google, which is very frustrating for someone who lives 20 minutes away. I had a note prepared because i was nervous to speak my concerns and left it along with the eyedrops at their door, left this issue alone after that since i couldnt get an explanation of ingredients. Photos of the origional note are attached. They included this notes contents and their version of my behavior within the medical records of the cat involved. The record pictures are attached. They claimed i mispelled multiple words which were completely legible on the note(i did misspell 2 words but the other 3 mistakes was the fault of the office). Its evident that they misspelled alot more than i did by simply looking at the paragraph above where my letter starts. You want to point out my mistakes to discredit me, typing in their records "(please note grammer and spelling errors directly copied from origional letter)", well look in the mirror folks. This record also claims i was "very agressive" and that i "demanded" to see the doctor which was simply not true. I did get aggravated at the receptionists non-answers which is why i ASKED for a trained medical professional to help me understand why this product was good for my cat, like anyone with common sence would. I am dumbfounded by the amount of falsehoods within their side of the story, and wanted to share my experience. All customers of this establishment should ask for copies of their records to ensure accuracy, as i was simply a concerned client asking for clarification made out to look like a "karen". This vets office does good work, my calico cat would not be alive today without their knowledge and experience, but the customer service is absolutely appalling.Luckily, record correction wont be needed as i dont own the cat in question any longer, so their lies will go straight to the trash can. April 23 · Taylor Conrad
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