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Snellville Animal Hospital ico

Snellville Animal Hospital

Animal hospital, Veterinarian ★4.0

2387 Main St E, Snellville, GA 30078, USA

4.0
Update 7/3/25Thank you Lisa for reaching out. I appreciate you taking the time to let me vent.As I have stated, one bad experience is not going to keep me from coming to you guys. You all have been wonderful.I will see you guys in September for Daisy's nail trim and another doctor to examine her and address my concerns.StephanieI was just at the clinic last week and had a horrible experience. My family and I have been coming to you for over 15 years and I have never had a problem until now.I wanted to wait a few days to calm down and reflect before writing this to see if I were still upset and if I was, I would say something.I saw Dr. Duffy. From the moment I saw her, she was dismissive and tuned me out. I don't think she actually examined my cat and dog, or if she did it wasn't thorough. She did mention their weight and recommend a teeth cleaning.This is what I experienced -1. She did not acknowledge me or respond when I brought up their history or concerns.2. She would abruptly leave the room without explanation and return a few minutes later. Without saying a word or even excuse me.After the "exam" and appointment was over- she left the room, never said a word and never came back!! The tech came in and said we could go that Daisy's heartworm test was negative.3. I had several things I wanted to bring up, such as-Daisy has had a cough and I wanted to investigate and she has a small growth on her arm and we are monitoring it. She really didn't give me a chance to mention it or if I did, it was ignored.4. She clipped my cat's nails and was charged $27! She never asked or told me that I would be charged. I never get my cats nails trimmed!!!5. Another thing that really upset me was, she kept speaking to me in a condescending tone and the tech was as well. They kept asking me in a slow, condescending voice if I remembered this or recalled that... I don't understand why they did that. I have been under a lot of stress because I lost my mom last month and my MS is out of remission so my response time is a little slow so maybe they thought I was mentally deficient? It was hurtful.I am disabled and on a fixed income and I felt like my pets were cheated out of a proper exam and that I was treated like I didn't exist.Now, I have to try and round up another $300 and rent another car to bring my pets in for another exam from Dr. Craine. That truly upsets me.I am not going to let one bad experience keep me from coming back, but I had to say something because I am truly upset and I felt my pets weren't treated rightPlease never pair me up with Dr. Duffy. She really needs to work on listening and bedside manners.I will be back in September for Daisy's nail trim and distemper vaccine.I have always been treated with kindness and respect from everyone at Snellville Animal Hospital. I think you all are terrific. My girls love coming thereThank you for letting me vent and express my frustration. Like I said, I don't want one bad experience ruin our long-term relationship.Kind regards - Stephanie Jampole
Snellville Animal Hospital Overview Intro Services Detail Photos Location Reviews

Snellville Animal Hospital Introduce

Introduction / Overview

For families in Snellville, Georgia, a pet is more than just an animal; they are a cherished member of the household. Finding a veterinary hospital that reflects this sentiment is crucial. Snellville Animal Hospital, located in the heart of the community, has built a long-standing reputation for providing compassionate, professional, and comprehensive pet care. This is a full-service animal hospital that goes beyond simple appointments, offering a range of services from routine check-ups and pet adoptions to boarding and grooming. The team at Snellville Animal Hospital is committed to the overall well-being of your animal companions, providing an environment that is clean, welcoming, and designed to put both pets and their owners at ease. They understand that every interaction matters, and they strive to build lasting relationships with families in the community. As a veterinary pharmacy, they also provide a convenient way to get your pet's medications and products. The hospital’s philosophy centers on a patient-first approach, where they aim to provide the best possible care, not only for the animal's physical health but also for their emotional well-being. This dedication is reflected in the care provided by the staff, who are often described as kind, respectful, and attentive. While every large practice can have an off day, as one review mentions, the long-term relationships and consistent positive feedback from clients over many years demonstrate a foundation of trust and quality service that is a hallmark of this hospital. They are committed to being a reliable partner in your pet’s health journey, from a puppy’s first visit to managing senior pet care. The hospital's focus on caring for pets is not just a service; it's a mission that guides every aspect of their work.

The hospital's commitment to the community extends beyond its medical services. They are actively involved in pet adoptions, helping animals in need find their forever homes. This altruistic side of their practice is a testament to their genuine love for animals and their desire to make a positive impact. They also offer drop-off services for pet owners with busy schedules, providing a convenient way to get a pet seen without having to take a significant amount of time off work. They also provide pet loss support, understanding that saying goodbye to a beloved pet is one of the most difficult experiences a person can face. This all-encompassing approach to pet care, which includes behavior advice and a focus on both physical and emotional needs, sets Snellville Animal Hospital apart. The team's collective experience and dedication to their craft ensure that every animal receives a high standard of care. This is a place that understands the complexities of pet ownership and is ready to support you through the highs and lows of your journey with your furry friend. Their ability to handle a variety of needs, from routine health checks to grooming and boarding, makes them a valuable one-stop-shop for the local community.

Location and Accessibility

Snellville Animal Hospital is conveniently located at 2387 Main St E, Snellville, GA 30078, USA. Its prime location on a major street makes it easily accessible for residents of Snellville and the surrounding Gwinnett County area. The hospital has prioritized accessibility for all visitors, offering a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These features ensure that every pet owner, regardless of their mobility, can visit the facility comfortably. The hospital also has a restroom available for client use. To ensure efficient service and provide every pet with the time they need, appointments are highly recommended. While they understand that life with a pet can be unpredictable, scheduling in advance helps to minimize wait times and allows the staff to prepare for your visit. One customer's update to a review highlights the hospital’s responsiveness in addressing their concerns, which demonstrates a commitment to resolving issues and maintaining a positive long-term relationship with clients. The ease of access and the well-planned facility contribute to a stress-free and positive experience for all clients, reflecting their overall philosophy of compassionate and professional care.

Services Offered

  • Animal Hospital Services: The hospital provides a range of essential pet care services. This includes pet care advice, support for pet adoptions, and drop-off appointments for added convenience. They also offer valuable resources for pet loss support, helping owners navigate a difficult emotional experience.
  • Boarding and Grooming: For pets needing a place to stay or a fresh look, the hospital offers boarding and grooming services. This makes it a convenient one-stop-shop for all your pet's needs.
  • Veterinarian and Veterinary Pharmacy Services: The hospital is staffed by veterinarians who can provide examinations and offer advice on a variety of health concerns. They also have a veterinary pharmacy, providing a reliable source for your pet's medications and products.

Features / Highlights

  • Long-Standing Community Trust: The hospital has been a fixture in the Snellville community for over 15 years for many families. This longevity speaks to a foundation of consistent quality care and a loyal client base. The positive reviews that highlight a long-term relationship underscore this trust.
  • Commitment to Client Communication and Resolution: As evidenced by a customer's update, the hospital is proactive in addressing client concerns and frustrations. The staff, including Lisa, takes the time to listen and work towards a resolution, showing a strong commitment to customer satisfaction and maintaining long-term relationships. This is a crucial feature that sets them apart.
  • Clean and Welcoming Environment: A review praises the hospital for its clean, nicely decorated, and uncluttered waiting area. This attention to detail creates a pleasant and calm atmosphere for both pets and their owners, which is especially important during a stressful visit.
  • Wide Range of Services: From general pet care and behavior advice to pet adoptions and boarding, the hospital offers a comprehensive range of services. This makes them a convenient "one-stop-shop" for many different pet needs.
  • Compassionate and Professional Staff: While one review noted a negative experience with a specific doctor, another customer praised the same doctor for being "so kind, gentle and addressed all my concerns and questions." This highlights that while individual experiences may vary, the hospital's overall commitment to professionalism and compassion is a recurring theme in positive feedback from long-term clients.

Contact Information

Address: 2387 Main St E, Snellville, GA 30078, USA

Phone: (770) 972-3838

What is worth choosing

Choosing Snellville Animal Hospital means entrusting your pet's care to a practice that has been a long-standing and trusted part of the community. What makes this hospital worth choosing is its enduring commitment to its clients, as evidenced by a powerful and honest review. While a negative experience with a specific individual is unfortunate, the customer's follow-up and decision to continue using the hospital after 15 years of positive experiences speak volumes. This resilience is a testament to a foundation of quality care and a staff that is genuinely responsive and dedicated to client satisfaction. The hospital’s efforts to resolve issues and maintain long-term relationships highlight a level of integrity and accountability that is rare and highly valuable. Beyond this, the hospital offers a broad range of services, including a veterinary pharmacy, boarding, and grooming, which provides a convenient and comprehensive solution for many pet owners. A reviewer noted the cleanliness and pleasant atmosphere of the clinic, which contributes to a more comfortable experience for everyone. The hospital’s dedication to providing a full circle of care, from initial check-ups to pet loss support, shows a deep understanding of the human-animal bond. For those in Snellville looking for a reliable and professional partner in their pet’s health, Snellville Animal Hospital is a choice that is supported by a long history of positive relationships and a clear commitment to their clients and the community.

Snellville Animal Hospital Services

  • Animal Hospital

  • Adoptions Pet
  • Animal Poison Control
  • Behavior Advice
  • Boarding & Grooming
  • Caring For Pets
  • Drop Off
  • Pet Care
  • Pet Loss

Snellville Animal Hospital Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Planning

  • Appointments recommended

Snellville Animal Hospital Photos

Snellville Animal Hospital Picture 1Snellville Animal Hospital Picture 2Snellville Animal Hospital Picture 3Snellville Animal Hospital Picture 4Snellville Animal Hospital Picture 5Snellville Animal Hospital Picture 6Snellville Animal Hospital Picture 7Snellville Animal Hospital Picture 8Snellville Animal Hospital Picture 9Snellville Animal Hospital Picture 10

Snellville Animal Hospital Location

Snellville Animal Hospital

2387 Main St E, Snellville, GA 30078, USA

Snellville Animal Hospital Reviews

An average rating of ★4.8 from 457 user reviews.

babiesfurquestionscompassionatefront deskdeskexamdrunderstandingfelt

★ 5★ 4★ 3★ 2★ 1

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