Stone Ridge Veterinary Hospital: Pet Care in Rochester, NY

Stone Ridge Veterinary Hospital Introduce

For pet owners in the New York region, particularly those residing in and around Rochester, choosing the right veterinary care provider is a critical decision. Our pets are beloved members of our families, and ensuring their health and well-being requires a veterinary team that is not only skilled but also genuinely dedicated to their care. This article aims to provide a clear, engaging, and informative overview of Stone Ridge Veterinary Hospital, located in Rochester, New York. We will delve into what makes this facility a point of discussion for local pet owners, examining its services, accessibility, and the experiences shared by clients.

Stone Ridge Veterinary Hospital is a presence in the Rochester community, offering veterinary services to a variety of companion animals. The essence of quality veterinary care lies in timely and accurate diagnosis, effective treatment, and compassionate support for both pets and their owners. As we navigate the landscape of local pet healthcare options, understanding the nuances of each clinic becomes paramount. For residents of Rochester, having a local veterinary hospital that is responsive to their pets' needs, from routine check-ups to managing complex or emerging health issues, is a significant consideration.

It's important for pet owners to be well-informed about the clinics they choose. This includes understanding the scope of services, the expertise of the staff, and crucially, the experiences of other local users. By providing a comprehensive look at Stone Ridge Veterinary Hospital, including both its perceived strengths and any notable concerns expressed by the community, this article aims to assist New York pet owners in making informed decisions about their pets' healthcare. We will present available public information and customer feedback to offer a balanced perspective on what to expect when considering this veterinary hospital for your beloved animal companions.

Understanding the location and accessibility of a veterinary hospital is a key factor for pet owners in Rochester, New York. Stone Ridge Veterinary Hospital is situated at 550 Center Pl Dr, Rochester, NY 14615, USA. This address places the hospital in a part of Rochester that is generally accessible to residents across various neighborhoods within the city and its surrounding areas.

Center Place Drive is typically connected to the broader road network of Rochester, which can facilitate relatively easy travel by car. For pet owners driving their animals to appointments, ease of access to the clinic is crucial, particularly if a pet is unwell, anxious, or requires immediate attention. While specific parking details are best confirmed directly with the hospital, veterinary facilities in such locations usually provide parking options to accommodate their clients, aiming to reduce stress upon arrival and departure. This convenience contributes to a smoother overall experience for both pets and their owners.

The accessibility of the hospital's location helps in minimizing travel time, which is beneficial for routine visits such as vaccinations, annual wellness check-ups, and follow-up appointments. In urgent situations, being able to quickly reach a veterinary facility is critical, and a centrally located clinic can significantly aid in prompt care. For individuals who rely on public transportation, it is advisable to check local Rochester transit routes and schedules to determine the most convenient options for reaching 550 Center Pl Dr. Overall, the location of Stone Ridge Veterinary Hospital aims to offer convenience for a wide range of pet owners within the Rochester community.

Based on the nature of a veterinary hospital and the customer feedback provided, Stone Ridge Veterinary Hospital would typically offer a range of services for companion animals. While a specific detailed list is not available from the provided text, general veterinary hospitals are expected to cover comprehensive pet health needs. The reviews suggest experience with various health issues, including chronic conditions and diagnostics.

Routine Wellness Examinations: Essential for preventative care, early disease detection, and maintaining overall pet health through regular check-ups tailored to age and species.
Vaccinations: Administration of core and non-core vaccines based on individual pet needs, lifestyle, and risk assessment to protect against infectious diseases.
Diagnostic Services: This would typically include in-house laboratory testing (e.g., blood work, urinalysis, fecal exams) and imaging such as X-rays (radiography). The review mentions "blood draws, panels, ultrasounds," indicating these diagnostic capabilities were utilized.
Parasite Prevention and Control: Programs for the prevention and treatment of internal parasites (like heartworms and intestinal worms) and external parasites (fleas, ticks).
Dental Care: Professional dental cleanings, extractions if necessary, and advice on at-home oral hygiene to prevent periodontal disease.
Surgical Procedures: A range of surgical services, including routine procedures like spays and neuters, and potentially more complex soft tissue surgeries.
Internal Medicine: Diagnosis and management of various medical conditions affecting internal organs and systems, including chronic diseases like GI lymphoma, as indicated in the review.
Pain Management: Strategies and medications to alleviate acute and chronic pain, focusing on improving the pet's comfort and quality of life.
Geriatric Pet Care: Specialized care plans for senior pets, addressing age-related health issues and focusing on maintaining their comfort and well-being.
Emergency and Urgent Care: While not a 24/7 emergency clinic, a general hospital like this would typically manage urgent cases during business hours, providing initial stabilization and treatment for conditions requiring prompt attention.
Compassionate Support: Although a negative review highlighted diagnostic concerns, it also noted that "vet techs always showed so much excitement & love for Tiny," indicating a level of compassionate interaction with the pets.

Stone Ridge Veterinary Hospital exhibits several features and highlights, though some are presented through the lens of a critical customer review. These points offer insight into the clinic's operations and public perception.

Experienced with Multiple Pets/Long-term Relationships: One customer indicated that their family had trusted the office with "all three dogs prior" who were healthy and passed due to age, suggesting a history of successful long-term care for previous pets. This implies that for some clients, the hospital has been a consistent choice for many years.
Veterinary Technician Compassion: Despite significant concerns about diagnostic outcomes, the review explicitly mentions that "the vet techs always showed so much excitement & love for Tiny when he walked in the door." This highlights a positive and welcoming interaction between the support staff and the animal patients, which can be comforting to pet owners.
Close to Home Convenience: A key factor for the continued patronage mentioned in the critical review was that the hospital was "close to home, which made it easier for her to get Tiny help as she needed eye surgery before." This accessibility is a practical benefit for local Rochester residents, especially those with mobility challenges or pets requiring frequent visits.
FIV-Positive Cat Care: A separate positive review specifically mentions that the hospital is "really good at helping him chill out when he’s scared and will work with you on cost-effective options that fit your pet’s needs" for an "FIV-positive fella." This indicates experience and a supportive approach to managing specific, sensitive conditions like Feline Immunodeficiency Virus.
Willingness to Discuss Cost-Effective Options: The positive review highlights a willingness to "work with you on cost-effective options," which is a valuable feature for pet owners looking for quality care that is also mindful of their budget.
Affiliation with Thrive Pet Healthcare: It is noted that the hospital "has been taken over by Thrive or even affiliated with them." For some pet owners, this affiliation might be a factor in their decision-making process, as corporate ownership of veterinary practices can come with different operational philosophies.
Diagnostic Capabilities: The review mentions "blood draws, panels, ultrasounds," indicating that the hospital is equipped with various diagnostic tools to aid in identifying health issues.

For individuals in Rochester, New York, seeking to contact Stone Ridge Veterinary Hospital, please use the following information:

Address: 550 Center Pl Dr, Rochester, NY 14615, USA
Phone: (585) 227-4990
Mobile Phone: +1 585-227-4990

It is always recommended to call the hospital directly for inquiries about services, to schedule appointments, or for guidance regarding any urgent pet health concerns during their business hours.

In conclusion, Stone Ridge Veterinary Hospital presents a multifaceted option for pet owners in the Rochester, New York area. For some local residents, it has historically served as a reliable provider of veterinary care, evidenced by families trusting them with multiple pets over many years. The positive interactions with veterinary technicians, specifically noted for their compassion and excitement towards pets, contribute to a welcoming atmosphere that can alleviate some of the stress associated with vet visits. Furthermore, its convenient location near home can be a significant advantage for pet owners, especially during times when easy access is crucial.

However, it is equally important for potential clients to consider all available feedback. The detailed negative review raises serious concerns regarding diagnostic accuracy and the overall patient care philosophy, particularly in complex cases. The mention of missed diagnoses, despite extensive testing, highlights a critical area of concern that prospective clients should be aware of. The affiliation with Thrive Pet Healthcare is also noted as a potential factor for some individuals when choosing a veterinary provider.

Ultimately, deciding whether Stone Ridge Veterinary Hospital is suitable for locals will depend on individual priorities and the specific needs of their pets. For those valuing a convenient location and compassionate interactions with support staff, and for certain types of routine care or specific conditions like FIV management as noted in a positive review, it may still be considered. However, pet owners seeking a clinic with a consistently strong track record in complex diagnostics or who have concerns about corporate affiliations may wish to conduct further due diligence and perhaps explore multiple options within the Rochester area. This comprehensive overview aims to equip local New Yorkers with the information needed to make an informed choice for their beloved animal companions.

Stone Ridge Veterinary Hospital Photos

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Stone Ridge Veterinary Hospital Location

Stone Ridge Veterinary Hospital

New York Monroe County Rochester Center Place Drive

550 Center Pl Dr, Rochester, NY 14615, USA

Stone Ridge Veterinary Hospital Reviews

Thank you so much Stone Ridge Veterinary Hospital for wasting so much of my parent's time & money!Tiny, my parent's cane corso started visiting your office shortly after we brought him home in September of 2023. Since then, he has had multiple health issues.When his elbows continuously kept swelling with fluid for weeks, you couldn't figure out why but to keep draining them. When I had to rush him to the ER because he wasn't moving, was lethargic, and his front legs were so SWOLLEN that he couldn't get up. At Stoney Pointe Animal Health Centre, it took less than 24 hours to figure out what was wrong. It was cellulitis. His elbows have not swelled since. Cellulitis is dangerous for dogs when not treated, but you just wanted to keep draining them despite the "tests" you claim were done, but still had NO answer to what it could be.My parents trusted your office because all three dogs prior were healthy and passed due to age. There was never a concern.Despite all of the "tests" you have done, including blood draws, panels, ultrasounds, etc somehow you missed that Tiny has GI lymphoma. He has been throwing up every meal for the majority of his life, but somehow you missed this.My mom stayed for a few small reasons. Tiny loved his doctor despite being smaller & weighing less than him, thevet techs always showed so much excitement & love for Tiny when he walked in the door. It was close to home, which made it easier for her to get Tiny help as she needed eye surgery before.How this was missed, is beyond me. Tiny had an ultrasound on Monday. It is now Thursday and we have results. Results that never came from your office, despite seeing him since fall of 2023.Pet care is far from cheap, and clearly, you saw that my parents cared about their dogs enough to want to figure out what was wrong. Thrive Pet Healthcare saw dollar signs, meanwhile, my parents saw their puppy never get better. Which is ultimately why my mother switched Tiny to a vet that saw a sick dog and actually cared to figure out what was wrong.Do not go to this office. Do not go to any office that has been taken over by Thrive or even affiliated with them.You owe my parents their money back, but even more, you owe them a damn apology.For now, we are going to make these the happiest & most comfortable next few months for our Tiny as his cancer progresses. There is no cure for it as the life expectancy and chance of it coming back is not good.
Apr 03, 2025 · Brittany Frank
I chose a brick and mortar vet reluctantly but am happy to have one for this handsome FIV-positive fella. They’re really good at helping him chill out when he’s scared and will work with you on cost-effective options that fit your pet’s needs. Would 💯 recommend.
Jun 22, 2025 · Diana Tedone
I've been taking my fur babies to Stone Ridge for the last two years and I couldn't be happier with the care that they have shown to us. From my senior dogs to my puppies they have all been treated with respect and compassion. The doctors and the front staff are very nice and knowledgeable, highly recommend them for your animal needs.
Sep 13, 2024 · amber pickett
The staff at Stone Ridge Veterinary Hospital are always so wonderful and patient with all of my fur babies. They make them feel safe, speak soft and kind to them, get down on their level. They're friendly and kind to fur parents too. They explain all of our options for each visit. I've brought 3 cats and 1 dog over the years.
Jun 09, 2025 · Laura Binnert
I would not recommend Stone Ridge. Long waits, expensive, poor communication, small and uncomfortable exam rooms, many frequent and loud noises (from patients and staff), delayed / nonexistent service, uncaring staff, questionable business practices, scheduling out several weeks / months in advance but deposit due immediately.Paid $80 to wait 50 minutes in a small room without receiving service from the vet. Lose your deposit if you’re 10 minutes late, but appointments can start 50+ minutes late.I arrived early for my new patient appointment and waited patiently in the 6’x6’ room I was directed to. Loud barking and conversations in the reception / waiting area. After 45+ minutes without being seen by a vet or kept updated on when I could expect to see one, I had to leave. When the receptionist saw that I hadn’t been seen, she confirmed with me and then went to the back. She came back within a minute saying that the vet was ready to see me now (~50 minutes after the appointment time). I said that I had to go. She went to the back again, confirmed with a coworker that they could not charge me for the appointment, which she confirmed when she came back. She asked if I wanted to reschedule. I said no. She said they would refund my deposit. I said great and left. After over a month of no contact, I sent an email asking about my refund. After noncommittal and delayed responses over the course of 2-3 weeks, I reached out again and was told that I would not be receiving my refund. Ultimately, I still have not received my refunded deposit due to carelessness and unprofessionalism at Stone Ridge Veterinary Hospital and do not recommend their services.
Jun 17, 2025 · Dillon Gleason