Westside Animal Hospital Introduce
As pet owners in New York, we understand that our furry, scaly, or feathered friends are more than just animals; they are cherished members of our families. When it comes to their health and well-being, finding a veterinary care provider that is not only highly skilled but also deeply compassionate is paramount. Look no further than Westside Animal Hospital, a dedicated facility serving the Rochester, NY area, committed to providing exceptional veterinary services with a personal touch. This article will guide you through what makes Westside Animal Hospital a cornerstone of local pet care, from their comprehensive services to their accessible location and the genuine warmth that defines their approach.
Westside Animal Hospital stands out as a beacon of excellence in the Rochester veterinary landscape. Their mission revolves around fostering a healthy and happy life for your pets, ensuring peace of mind for you. From the moment you step through their doors, you'll experience an environment where your pet's comfort and your concerns are prioritized. They believe in building lasting relationships with both pets and their owners, based on trust, transparency, and a shared commitment to animal welfare. Whether it's a routine vaccination, a sudden illness, or a complex medical condition, the team at Westside Animal Hospital is equipped with the expertise and empathy to handle it all.
For residents of Rochester, NY, Westside Animal Hospital offers unparalleled convenience. Located at 3171 Chili Ave Suite 100, Rochester, NY 14624, USA, the hospital is easily accessible from various parts of the city and surrounding suburbs. Its prominent position on Chili Avenue ensures straightforward navigation, making your journey to and from appointments as stress-free as possible. The facility provides ample parking, eliminating any concerns about finding a spot, which is a significant advantage in a busy area. This prime location means that whether you're coming from downtown Rochester, Greece, Gates, or Chili itself, a short drive will bring you to a place where your pet's health is in expert hands. The ease of access makes it a practical choice for routine visits and especially crucial during unexpected emergencies when every minute counts. Their commitment to being a readily available resource for the community is a testament to their dedication to local pet owners.
Westside Animal Hospital offers a wide array of services designed to meet the diverse needs of your pets throughout their lives. Their comprehensive approach to veterinary medicine ensures that all aspects of your pet's health are covered, from preventative care to advanced medical treatments. This means you can rely on a single, trusted provider for most, if not all, of your pet's healthcare requirements. Their services include:
- Wellness and Preventative Care: This foundational service includes routine physical examinations, vaccinations tailored to your pet's lifestyle and risk factors, parasite prevention (fleas, ticks, heartworm), and nutritional counseling. Regular check-ups are vital for early detection of potential health issues, allowing for timely intervention and better outcomes.
- Diagnostic Services: Equipped with modern diagnostic tools, Westside Animal Hospital can accurately identify and address a wide range of conditions. This includes in-house laboratory testing (blood work, urinalysis, fecal exams), digital radiography (X-rays) for bone and soft tissue imaging, and ultrasound for non-invasive internal organ visualization.
- Surgery: They perform various surgical procedures, from routine spays and neuters to more complex soft tissue and orthopedic surgeries. Patient safety is paramount, with thorough pre-surgical evaluations, advanced anesthetic monitoring, and dedicated post-operative care.
- Dental Care: Dental health is crucial for overall well-being. Services include professional dental cleanings, extractions, and guidance on at-home dental care to prevent periodontal disease, which can lead to other serious health problems.
- Emergency and Urgent Care: While not a 24/7 emergency clinic, they are prepared to handle urgent cases during their operating hours. For critical emergencies, they can stabilize your pet and provide referrals to specialized 24-hour emergency veterinary hospitals.
- Pain Management: Recognizing that pets can experience pain from injuries, illnesses, or age-related conditions, they offer effective pain management strategies to improve quality of life.
- Behavioral Counseling: Addressing behavioral issues can significantly improve the bond between pets and their owners. They provide advice and resources for common behavioral challenges.
- Microchipping: A vital service for pet identification, microchipping greatly increases the chances of reuniting with a lost pet.
- End-of-Life Care: When the time comes, they offer compassionate euthanasia services and support to help families navigate this difficult period with dignity and understanding.
What truly sets Westside Animal Hospital apart are the distinctive features and highlights that consistently earn them high praise from the local community. These aspects contribute to an exceptional experience for both pets and their owners, fostering trust and loyalty. Based on numerous glowing testimonials, here are some key highlights:
- Unwavering Compassion and Care: The staff at Westside Animal Hospital consistently demonstrates a profound level of empathy and genuine care for every animal that walks through their doors. Patients frequently highlight how staff members, like Roberta, go above and beyond to comfort anxious pets, ensuring they feel safe and loved during their visits. This deep-seated compassion extends to supporting pet owners through challenging times, as evidenced by their remarkable support during a pet's passing, including sending condolence flowers.
- Highly Skilled and Gentle Professionals: The veterinary team, including Dr. Rennie and vet tech Heather, are repeatedly lauded for their calm, gentle, and patient approach, particularly with nervous or "difficult" animals like Sully Monster. Their ability to conduct thorough examinations while keeping pets at ease speaks volumes about their expertise and technique.
- Personalized Attention and Time: Customers consistently appreciate the significant amount of time spent by the vets and staff during appointments. This allows for thorough examinations, detailed explanations, and the opportunity for pet owners to ask all their questions, ensuring they feel fully informed and involved in their pet's care plan. Dr. Rennie's true interest in individual pets is a recurring theme in positive feedback.
- Positive and Welcoming Environment: Despite being a medical facility, the atmosphere at Westside Animal Hospital is described as friendly and welcoming. Pet owners report that their animals are surprisingly excited to visit the vet, a rare and telling sign of a truly positive environment.
- Comprehensive Support Through All Stages of Life: From routine check-ups to sick visits and even the most difficult moments of a pet's passing, Westside Animal Hospital handles every situation with professionalism, sensitivity, and unwavering support. Their holistic approach to pet care, encompassing both medical needs and emotional support, makes them a truly invaluable resource.
- Dedicated and Coordinated Team: The seamless coordination and apparent unity among the staff, including specific mentions of Dr. Rennie, Heather, and Stefani, create a cohesive and supportive experience for families. This team effort ensures that pets receive consistent, high-quality care.
Connecting with Westside Animal Hospital is straightforward, ensuring you can easily schedule appointments or reach out with any questions. Their friendly staff is ready to assist you. You can contact them using the following information:
- Address: 3171 Chili Ave Suite 100, Rochester, NY 14624, USA
- Phone: (585) 571-9349
- Mobile Phone: +1 585-571-9349
Their accessible location and multiple contact methods underscore their commitment to being readily available to the New York community, providing peace of mind knowing that expert veterinary care is just a call or a short drive away.
For New Yorkers in the Rochester area, Westside Animal Hospital represents more than just a veterinary clinic; it's a trusted partner in your pet's health journey. The consistent theme in customer testimonials speaks volumes: this is a place where your pet is treated like family, and you are supported through every joy and challenge of pet ownership. The combination of their convenient location, comprehensive range of services, and, most importantly, the profound compassion and expertise of their staff, makes them an ideal choice for local pet owners. From preventative wellness to managing complex health issues and providing gentle support during life's most difficult moments, Westside Animal Hospital demonstrates an unwavering commitment to animal welfare. Choosing Westside Animal Hospital means choosing a team that not only cares for your pet's physical health but also nurtures their emotional well-being, ensuring they live their happiest, healthiest lives right here in our community. For all these reasons, Westside Animal Hospital is undoubtedly the suitable and preferred choice for locals seeking exceptional veterinary care.
Westside Animal Hospital Photos










Westside Animal Hospital Location
Westside Animal Hospital
3171 Chili Ave Suite100, Rochester, NY 14624, USA
Westside Animal Hospital Reviews
I can't stress enough just how amazing Westside Animal Hospital has been. I never thought I would see my dog excited to see the vet, and yet she was. Everyone was so friendly and so loving that she was happy to be there. I never doubted that the entire staff cared about my dog, and about me. I very specifically remember our first time ever going to Westside, where Roberta stayed with my dog and made sure she was as comfortable as possible.Due to a medical emergency that couldn't have been prevented, my dog ended up passing on. But everything that the staff at Westside did during this really hard time just made me appreciate them so much more. Especially Dr. Rennie, Heather, and Stefani made a really difficult day a little bit easier by comforting us and being as accommodating as possible. The whole office even sent condolence flowers to our home.Again, I can't stress it enough that I think everyone should bring their pets here. I hope I can bring any future pets here too. Everything is handled so well, from normal check-ups to sick visits, to a pet passing. I can't thank everyone at Westside enough for all that they did for my family.
May 19, 2025 · Serena MateraDr Rennie was absolutely amazing with my Sully Monster! Although he was afraid, he did let her examine him with her very calm, gentle manner. I really appreciate how much time she spent with us. She showed a true interest in my very difficult dog and has made a difference already. Heather, the vet tech, was fantastic as well. Thanks for the positive experience ladies. We can’t wait to go back.
Jan 20, 2025 · seasI switched to Westside Animal Hospital after my vet retired. Dr Murphy and his staff are professional friendly and awesome to deal with. They go above and beyond for the animals and owners. I am extremely pleased with their services and couldn’t be more happy I found them!!! I highly recommend this practice for all your pets medical needs!!! Give them a call you will be glad you did!!!Tom Burns Spencerport, NY.
Jun 28, 2025 · Tom BurnsI always have a great experience when I bring my pets here. Everyone is always friendly and welcoming. Dr. Murphy has always been straightforward.Everytime I bring my boy Siamese cats home, they walk around with an ego for days! Thanks for the local care and support.
May 20, 2025 · Christine TriselI called again after a private adoption of a Persian cat to get more of a history with my new cat. The receptionist at the desk refused multiple times to let me speak with the vet. Of which, was dealing with Sugar and her previous owner directly. She was snickering with her homegirls (multiple times I may add) about this whole situation like any of this was funny!Any sane or respectful person would understand how scary this can be for a cat to have these issues. I did not call to get current medical advice but I called to get her history and what was the treatment planned discussed prior to my ownership. I have my own vets! Why would I not consult with whoever was dealing with my cat prior to, to gain more clarity. My vets would ask the same questions! The vet records are vague! I'm not sure what she was getting at by saying that "You were given the records". The $75 food she's on is doing nothing for her. Her coat and skin were in terrible condition with bumps and lesions under her coat. How was this not seen prior to me getting her? I have barely had this cat for a month and some change. This is not something that should be happening. I had this cat scheduled for a spay and wellness checkup (at another clinic) that I canceled because I was worried about her making it through surgery if she's so thin (in addition to explosive diarrhea and GAS). She kept telling me that she couldn't tell me anything because "we haven't seen YOU". I told her multiple times that I live in Buffalo, not Rochester. This is not me scheduling an appointment just gaining more information about my cat's history. But, she insists on arguing with me back and forth when I am already stressed about my cat and her well-being. To think that we spend hundreds of not thousands of dollars with vets and you can't even get one to speak with you is insane. Let alone having a snarky woman who is the front-desk person, act like you speaking with her is a problem and even crazier to think this situation was funny in any way. The audacity to be laughing and giggling, I'm so confused. This situation isn't about your ego it's about my cat. Which I would hope that we have come into this field with at least a care about the animals.People like this cry about their wages but behave this way while expecting a raise. It's the bare minimum to be respectful as a public facing employee and to show some sort of empathy to other people. I would've been FIRED if I behaved even a hair like this in that position. She felt like this was her super star moment to feel like some celebrity. Stop treating people on the phone like some low-life who doesn't take care of their pets. All of my cats are well-taken care of and up to date with everything. Shame on this facility and this "Vet Receptionist".Sugar is also disgusted at how we were treated.Replying back:That response was nonsensical at best. Teddy even stated that she felt that this issue was not taken seriously. She had went to you guys for months prior to her decision to rehome. It's obviously that nobody has any idea what was wrong with sugar or any idea what they are doing as far as gastrointestinal issues are concerned. Just be honest about that and not give me the run around with some airhead receptionist. It's unfortunate that your pride and bs was at the expense of lives we were supposed to be saving. I simply asked for the treatment plan for sure - AS I STATED IN MY ORIGINAL REVIEW. None of that was given. Why am I having to ask my vet about your plan as her previous vet? It's an attempt to avoid responsibility for your negligence. You don't care about confidentiality. You care solely about profits and what we can do to benefit you and your practice. End of story cut the nonsense. I don't care anything about that client care nonsense. Do your jobs properly and most importantly be a decent human being and care about the pets and pet parents you're treating. THERE IS NO EXCUSES for this nonsense, none. Stop deflecting responsibility.
May 08, 2025 · Steve Robinson
More Vet Near Me

3388 Chili Ave #5397, Rochester, NY 14624, USA

612 Coldwater Rd, Rochester, NY 14624, USA

612 Coldwater Rd, Rochester, NY 14624, USA

3505 Buffalo Rd, Rochester, NY 14624, USA

3999 Buffalo Rd Suite 100, Rochester, NY 14624, USA

2997 Buffalo Rd Suite 1, Rochester, NY 14624, USA

2 Deep Rock Rd, Rochester, NY 14624, USA

2530 Manitou Rd, Rochester, NY 14624, USA

925 Scottsville-Chili Rd, Scottsville, NY 14546, USA

3750 Scottsville Rd, Scottsville, NY 14546, USA

4084 W Henrietta Rd, Rochester, NY 14623, USA

2800 W Henrietta Rd, Rochester, NY 14623, USA
Categories
Top Visited Sites





