Go Pet Club

When searching for pet supplies and furniture for our beloved furry companions, Californians often look for convenience, variety, and quality. Go Pet Club, located in Livermore, CA, is a business that offers a range of pet products, particularly specializing in items like cat trees and cat ladders. For local pet owners in the Bay Area and surrounding regions, understanding the nature of the products and the typical customer experience is essential when considering where to make purchases for their pets. This overview aims to provide factual information about Go Pet Club based on publicly available data, helping potential customers make informed decisions.

Go Pet Club's primary offering centers around larger pet furniture items designed for cats, such as cat trees, towers, and ladders. These products are intended to provide entertainment, exercise, and resting spots for feline friends. While the convenience of a local supplier for such items can be appealing, it's important for consumers to be aware of the range of experiences reported by previous customers. This article will detail the known aspects of Go Pet Club's operations, focusing on its product offerings and documented customer interactions, to provide a comprehensive picture for California pet owners.

Go Pet Club is situated at 6818 Patterson Pass Rd suite h, Livermore, CA 94550, USA. This location places it within a commercial or industrial area in Livermore, a city in the East Bay region of the San Francisco Bay Area. For local residents, particularly those in Livermore, Dublin, Pleasanton, and other nearby communities, the store is generally accessible by car. Patterson Pass Road is a known thoroughfare, and the "suite h" designation indicates it is part of a larger complex, which usually means ample parking is available for customers.

The accessibility of a physical location can be a significant factor for customers looking to view larger items like cat trees before purchasing, or for those who prefer to pick up their orders directly. Being in Livermore, it serves as a local option for pet furniture in the Tri-Valley area. However, as with any retail visit, it's always advisable to confirm operating hours and specific access details before making a trip.

• Retail of Cat Furniture: Go Pet Club primarily offers a range of cat furniture, including various designs and sizes of cat trees, cat towers, and cat ladders, designed for feline play and rest.
• Pet Product Sales: Beyond cat furniture, it is implied that they offer other general pet products and accessories, though their specialization appears to be in larger cat-related items.
• Customer Service Support (with reported issues): The business does have a customer service line, indicated by the provided phone number, for inquiries, purchases, and addressing product concerns. However, customer reviews explicitly mention significant difficulties and dissatisfaction with their customer service regarding product replacements and issue resolution.
• Product Exchange/Replacement Policy (with reported issues): Customers have attempted to utilize exchange or replacement policies for defective products, but reviews indicate that these attempts have been met with resistance, additional charges, and general dissatisfaction.

• Specialization in Cat Furniture: A key feature is the apparent focus on cat trees, towers, and ladders, providing a dedicated source for these types of products for cat owners.
• Local Presence in Livermore: For residents of Livermore and the surrounding East Bay Area, Go Pet Club offers a local, physical location to purchase pet furniture, which can be convenient for viewing items or avoiding shipping costs.
• Variety of Choices (Claimed by business model): While not explicitly detailed in reviews, a store specializing in furniture like cat trees typically offers a "bunch of choices" in terms of design, size, and features to cater to different preferences.
• Reported Product Quality Concerns: Multiple customer reviews highlight significant issues with product quality, describing items as "cheaply made," "wobbly," "sheds excessively," and prone to breaking quickly (e.g., "top stairs broke already"). There are also serious concerns regarding product safety, with one review stating a cat was "squished inside one of the cat trees" due to "poorly designed" products.
• Significant Customer Service Issues: A recurring and prominent highlight (negative) is "abysmal," "complete joke," and "not at all professional" customer service, particularly regarding honoring product warranties or facilitating returns/exchanges. Customers report being charged for "shipping and handling" even for replacements of faulty items.
• Safety Concerns Raised by Customers: Critically, reviews indicate that animals have been "hurt on your products," leading to strong warnings against purchasing from this establishment due to design flaws and lack of accountability.

Address: 6818 Patterson Pass Rd suite h, Livermore, CA 94550, USA

Phone: (925) 373-3628

For local residents in California, particularly within Livermore and the wider Bay Area, selecting a pet store involves considering factors like product range, quality, and crucially, customer service. While Go Pet Club in Livermore offers a local presence for purchasing cat furniture such as cat trees and ladders, and potentially other pet accessories, it is imperative for potential customers to be fully aware of the significant concerns highlighted in public customer reviews.

The convenience of a physical location at 6818 Patterson Pass Rd suite h in Livermore allows for direct viewing of products, which can be beneficial for larger items. However, the consistent feedback from multiple customers raises serious questions about the suitability of this business for local pet owners seeking reliable and safe products, along with supportive customer service. Reviews repeatedly describe products as "very cheaply made" and "wobbly," with instances of items breaking quickly and, most disturbately, leading to reported injuries to pets due to "poorly designed" structures.

Furthermore, the experience with customer service is a critical point of concern. Reviewers describe it as "abysmal" and "a complete joke," with reported failures to honor product warranties or provide satisfactory resolutions for defective items. This lack of professional and responsive customer support, coupled with documented product safety issues and quality concerns, suggests that local Californians seeking durable, safe, and reliably supported pet products may need to exercise extreme caution or consider alternative retailers. While the local presence might initially seem appealing, the overwhelming negative feedback regarding product integrity and customer care indicates that this business may not align with the expectations of local pet owners prioritizing the safety and well-being of their animals and a positive purchasing experience.

Go Pet Club

6818 Patterson Pass Rd suite h, Livermore, CA 94550, USA