Banfield Pet Hospital Introduce
For local pet owners in the Scottsdale and greater Phoenix area, finding a veterinary practice that offers comprehensive, compassionate, and convenient care for their furry family members is essential. Banfield Pet Hospital at McDowell Mountain provides a full spectrum of veterinary services, catering to the needs of dogs and cats. Located conveniently for residents, this facility is more than just a place for an annual check-up; it’s an animal hospital and veterinary pharmacy designed to support your pet’s health throughout every stage of their life. This article will provide an in-depth look at the services, features, and overall philosophy of Banfield Pet Hospital, helping you understand why it’s a prominent option for pet healthcare in Arizona.
Banfield Pet Hospital operates on a model of preventive care, with the belief that keeping pets healthy is the best way to ensure their long, happy lives. This philosophy is evident in their wide array of services and their popular Optimum Wellness Plans, which are designed to make routine care both manageable and affordable. The practice is known for its team of veterinarians and veterinary technicians who are committed to promoting responsible pet ownership. They aim to provide individualized treatment plans for each pet, ensuring that every animal receives the specific care they need. They are also an LGBTQ+ friendly establishment, committed to creating an inclusive and welcoming environment for all members of the community and their pets.
Banfield Pet Hospital is located at 10121 E Bell Rd Ste 120, Scottsdale, AZ 85260, USA. Its location is a significant convenience for residents in North Scottsdale and the surrounding areas. The hospital is situated in a bustling part of the city, easily accessible from major roads. A key aspect of this location is its focus on accessibility. The facility offers a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This ensures that all members of the community can visit without any physical barriers, making it a welcoming place for everyone.
For planning your visit, the hospital operates on an appointment-based system, with appointments required to ensure each pet and owner receives dedicated time with the veterinary staff. This helps manage the flow of patients and allows the team to prepare for each specific case, whether it’s a routine vaccination or a more complex diagnostic appointment. The hospital also offers convenient drop-off services for busy pet owners, where you can leave your pet for an extended visit while you go about your day and then pick them up when they are ready.
Banfield Pet Hospital offers a comprehensive suite of veterinary services. They are equipped to handle a wide range of pet health issues, from routine care to more urgent needs.
General and Preventive Health: This includes routine vaccinations for pets, comprehensive exams, physical exams, and general pet care. They also offer puppy and kitten packages that bundle essential services for new pets.
Dental Care: Services include dental cleanings, general dentistry, oral health examinations, and dental digital x-rays to maintain your pet's oral hygiene and prevent future problems.
Diagnostics and Laboratory Services: The hospital is equipped with an in-house laboratory for blood tests, fecal exams, and other diagnostic testing. They also utilize digital radiography (X-rays), SNAP tests, and perform diagnostic surgery to get to the root of pet illnesses.
Surgical and End-of-Life Care: They perform spaying and neutering, general surgery, and surgical care. The hospital also provides compassionate end-of-life care, offering support and guidance during difficult times.
Specialized Treatments: Services extend to behavior evaluations, coat and skin care treatments, orthopedic evaluations, and therapeutic nutrition. The hospital is also recognized as a "Cat Friendly Practice," with specific services tailored to feline patients.
In-House and Online Pharmacy: The facility has an in-house pharmacy for immediate prescription needs. They also offer an online pharmacy with home delivery, providing a convenient way to get pet prescriptions, special diets, and parasite control products.
What makes Banfield Pet Hospital a notable option for local pet owners are its unique features and focus on a membership-based care model.
Optimum Wellness Plans: This is a major highlight of the Banfield model. These are not pet insurance, but rather pre-packaged bundles of preventive care services that are paid for with a monthly fee. They include unlimited office visits at any Banfield location, comprehensive exams, routine vaccinations, and diagnostic testing. This system is designed to make it easy and affordable for owners to provide their pets with consistent, high-quality preventive care.
In-House and Online Pharmacy: The dual pharmacy system is a great convenience. For medications needed immediately, the in-house pharmacy is ready. For ongoing prescriptions, the online pharmacy with home delivery saves pet owners a trip to the hospital.
Comprehensive Diagnostic Capabilities: With an in-house laboratory and digital radiography, the hospital can quickly and efficiently diagnose a wide range of pet illnesses, which is crucial for timely treatment.
Wellness-Oriented Approach: The focus on preventive health services is a core feature. From puppy and kitten plans to nutrition advice and parasite control, the team works proactively to keep pets healthy and prevent major issues from developing.
To connect with Banfield Pet Hospital at McDowell Mountain, you can use the following information.
Address: 10121 E Bell Rd Ste 120, Scottsdale, AZ 85260, USA
Phone: (480) 502-3860
When considering veterinary care in Scottsdale, Banfield Pet Hospital offers a clear value proposition. For many, the consistency and predictability of their care plans are a significant draw. The Optimum Wellness Plans are particularly beneficial for those who want to budget for their pet’s routine care without the uncertainty of variable costs. The inclusion of unlimited office visits is a major benefit, as it encourages pet owners to bring their pets in for concerns, no matter how small, without the fear of an extra fee. This proactive approach can lead to the early detection and treatment of health issues. As one long-time customer noted, the hospital's staff is "professional and caring," and takes the time to "explain all procedures" and "answer all of your questions," providing peace of mind.
However, it is important for prospective clients to be aware of the business model. While the wellness plans are a great tool for preventive care, some customers have expressed frustration with the corporate structure and communication. As one negative review highlighted, a lack of urgent care response and a perceived disconnect between the centralized system and the local clinic can be a source of frustration, particularly in emergencies. This review points to the need for pet owners to understand that while Banfield is excellent for planned, routine care, for immediate, life-threatening emergencies, it may be necessary to seek a dedicated emergency veterinary clinic, as the hospital may be over-scheduled.
Ultimately, Banfield Pet Hospital at McDowell Mountain is an excellent choice for pet owners who value a structured, preventive healthcare plan and the convenience of an all-in-one veterinary and pharmacy service. For those who prioritize routine check-ups, vaccinations, and proactive health management for their dogs and cats, the hospital’s model can provide an affordable and effective way to ensure their pet’s long-term wellness. The professionalism and kindness of the staff, as noted by positive reviews, also contribute to a positive experience, making it a good fit for those who seek a compassionate and comprehensive approach to their pet’s health.
Banfield Pet Hospital Services
Veterinarian
- Animal Hospital
- Behavior Evaluation
- Blood Tests
- Canine Dna Test
- Cat Friendly Practice
- Cats Only
- Coat Care
- Coat and skin care treatment
- Comprehensive Exams
- Comprehensive exams
- Dental Cleanings
- Dental digital x-ray
- Diagnostic Testing
- Diagnostics Surgery
- Digital Radiography
- Digital radiography
- Dog Cat
- Dog Packages
- Drop Off Services
- Ear Care
- End Of Life Care
- Fecal Exams
- Gastrointestinal Illness
- Gastrointestinal illness diagnosis and treatment
- General Dentistry
- General Pet Care
- General Surgery
- General Veterinary Practice
- General dentistry
- General surgery
- Health Certificates
- Home Delivery
- Illness Diagnosis
- In-House Laboratory
- In-House Pharmacy
- In-house laboratory diagnostics
- Individual Treatment
- Joint Health
- Kitten Packages
- Kitten Plans
- Laboratory Diagnostics
- Medical Grooming
- Medical Therapy
- Mobile Appointment
- Nutrition Advice
- Nutrition advice
- Online Pharmacy Available
- Online Vet
- Oral Health
- Orthopedic evaluation and treatment
- Parasite Control
- Parasite Protection
- Parasite control
- Pet Health Advice
- Pet Healthcare
- Pet Hospital
- Pet Illnesses
- Pet Medical
- Pet Prescription
- Petcare Packages
- Pets Checked
- Pets Veterinary
- Physical Exams
- Preventive Health Services
- Preventive Petcare
- Preventive Veterinary Care
- Primary Care
- Puppy Packages
- Puppy Plans
- Routine Vaccinations
- Skin Issues
- Snap Tests
- Spaying And Neutering
- Spaying and neutering
- Special Diet
- Surgical Care
- Therapeutic Nutrition
- Tooth Cleaning
- Treatment Plan
- Urgent Care
- Vaccinations
- Vaccinations For Pets
- Vet Advice
- Vet Tech
- Veterinary Advice
- Veterinary Emergency
- Veterinary Healthcare Services
- Veterinary Medicine
- Veterinary Visit
Banfield Pet Hospital Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
10121 E Bell Rd Ste 120, Scottsdale, AZ 85260, USA
Banfield Pet Hospital Reviews
deskcommunicatequestionschronicupsellingthe officeparentplanvaccinationdiagnosed
★ 5★ 4★ 3★ 2★ 1I have been with Dr. Cotter, and many of the staff, and Drs. in the practice for 25 years. I feel that they are all friendly and care for your family, 4 legged, or 2 legged pets as their own. They treat you with love, and respect. They explain all procedures, and plan of care with opportunity to answer all of your questions. They advise on what's best and there with you every step of the way. I have never found another practice as professional and caring at this Banfield Pet Hospital.
August 07 · Sue MittelstadtExtremely Disappointed – Lack of Urgent Care for My CatI’m writing this review with a heavy heart and deep frustration about my experience with Banfield Pet Hospital at McDowell Mountain Ranch in Scottsdale.My cat, Bowie, has experienced four asthma attacks in the last seven days, and the lack of response from this clinic has been shocking. I called four times last Thursday requesting an albuterol rescue inhaler during an active asthma attack. No one returned my call. I’ve followed up several times since and still received no action or support.Today, during yet another attack, I called again and was told that my assigned veterinarian, Dr. Cotter, wasn’t available and I’d have to wait until tomorrow. This is a life-threatening condition and should be treated with urgency. Sadly, that urgency is completely lacking here. I’ve waited over seven days for a response to my request for a rescue inhaler. Today I was informed the doctor they assigned to me - Cotter - was not in the office and so they could not help my cat. Dr. Stoke told me they were over scheduled today and to take my cat to an emergency clinic.This is not the first major issue I’ve had. On a previous occasion, I brought my sick cat to a scheduled appointment, only to find the clinic closed with no notice. I waited outside for 45 minutes, confused and worried, while my cat was again in distress. Apparently, the doctor wasn’t available, so they simply closed the office without informing clients.I was also enrolled in a care plan expecting X-rays and full preventative care, but none of that was provided. Despite the visit being labeled “comprehensive,” no X-rays were done, no overdue vaccines given, and no fecal exam performed.I’ve trusted Banfield with my pet’s health, but this location has repeatedly let us down—poor communication, no follow-through, and a shocking lack of urgency for a pet with a chronic, potentially fatal condition.I truly hope this review encourages serious reflection and improvement from this clinic. Our pets deserve better.
May 28 · Harry OldDr. Cotter is an incredible asset to Banfield Pet Hospital. Her compassion, intelligence, and dedication set her apart in every way. She handles my cat, Andy, as if he were her own—with a gentleness, kindness, and warmth that instantly puts both of us at ease. Andy is usually terrified to leave home, but thanks to Dr. Cotter’s calm and loving approach, his visits are as stress-free as possible.What makes her truly exceptional isn’t just her bedside manner—it’s her deep knowledge and clinical skill. She explains everything with such clarity and patience, always making sure I understand every option and step. No matter how many questions I ask, I’ve never felt rushed or dismissed. She treats both her patients and their people with the utmost respect and care.Dr. Cotter is the kind of veterinarian every pet parent hopes to find—smart, compassionate, and deeply committed to the well-being of animals. Banfield is incredibly lucky to have her, and anyone whose pet is under her care can rest easy knowing they are in the absolute best hands.
May 19 · Megan KempJust sad that you entrust a vet to help you with your dog and Everytime you go in for your appointment the vet always tries to upsell on unnecessary exams, shots & medications that are unnecessary. Please Stop falling for their pushy and unnecessary tactics. My dog had severe allergies, after being prescribed cytopoint injections $200/month & Apoquel costing $200/month, I narrowed it down that my dog was allergic to chicken through a differs source of testing than banfield! The vet wasn’t even knowledgeable about allergies and what are causes them! Couldn’t explain food intolerance to me!They only treat the symptoms NOT the exact cause of the problem. That is why they sell and push every test on their clients to make their quota, not because they care, they are overworked vets that are not getting paid and have to use their bedside manner or lack thereof to push clients that don’t know any better into tests that are unnecessary, before you know it the cost is $1000 after they are finished!They will illegally withdraw the monthly fee adding unnecessary charges thinking the clients won’t notice & refuse to refund! Customer service is horrible and rude.
August 29 · Kimberlee SuttonI have been taking my 13 year old Maltese to Banfield since she was a puppy. I think they always friendly and compassionate from the front desk, the vet techs, and the veterinarians.
May 31 · Marie Kardjian
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