Banfield Pet Hospital: A Local's Guide to Veterinary Care in Mountain View, CA

Banfield Pet Hospital Introduce

For pet owners in California, especially in a bustling community like Mountain View, finding a veterinary partner that you can trust with your furry family member is paramount. Banfield Pet Hospital, a national network of veterinary clinics, has a location in Mountain View that serves the local community with a range of health and wellness services for cats and dogs. This article is designed to give local residents a factual and engaging overview of the Mountain View Rengstorff location, providing details on their services, accessibility, and insights from client experiences to help you determine if it is the right fit for your pet’s needs.

Banfield Pet Hospital is known for its focus on preventative care, often through its Optimum Wellness Plans®, which are designed to make routine health maintenance more accessible and affordable. The Mountain View location has a mix of client experiences, highlighting both the strengths and potential challenges of a large network clinic. On one hand, some clients rave about the quality of the medical staff, praising veterinarians like Dr. Cha and Dr. Levy for being "amazing," "very respectful and kind," and providing "excellent care." For these clients, the attentive and compassionate nature of the veterinary staff has made a significant difference in their pets' health and their own peace of mind.

On the other hand, some long-time clients have noted recent changes in the clinic’s front desk and administrative processes, pointing to issues with appointment scheduling, communication, and a feeling of being understaffed. One review describes a frustrating experience with missed vaccine reminders and scheduling mix-ups, which required assertive follow-up to resolve. This highlights a common theme in some of the feedback: while the medical care itself is often highly praised, the administrative side can be inconsistent. Prospective clients should be aware of these varying experiences and be prepared to be proactive in their communication to ensure their pet's needs are met efficiently.

Banfield Pet Hospital is conveniently located at 1020 N Rengstorff Ave D, Mountain View, CA 94043, USA. This location makes it easily accessible for residents of Mountain View and the surrounding Bay Area communities. The hospital is situated in a central area, simplifying travel for pet owners.

The hospital is committed to accessibility, a feature that makes it welcoming for all members of the community. The facility includes a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. This ensures that all clients, regardless of their mobility needs, can comfortably and conveniently bring their pets in for care. The clinic is also noted as being LGBTQ+ friendly, which contributes to a welcoming environment for all. To ensure each patient receives dedicated time and attention, the hospital operates on an appointment-required or appointment-recommended basis, which is a key factor in managing patient flow.

Banfield Pet Hospital offers a wide range of veterinary services, focusing on preventative care and comprehensive wellness for both dogs and cats.

Services Offered:

Preventive and Wellness Care: Routine check-ups, comprehensive exams, vaccinations, and preventive treatments for fleas, ticks, and heartworm.
Pet Dental Care: Provides professional dental cleanings and exams to maintain your pet's oral health.
Diagnostic Services: On-site lab work, digital radiography (X-rays), and other diagnostic imaging to quickly identify and address health issues.
Surgical Procedures: Offers a variety of standard surgical services, including spay and neuter procedures.
Microchipping: Provides pet microchipping services for permanent identification.
Nutritional Counseling: Guidance on proper nutrition and exercise to support your pet’s overall health.
Optimum Wellness Plans®: Customizable, annual packages of preventive care services designed to make pet health care more affordable.

The Mountain View Banfield Pet Hospital is known for several key features that are important for pet owners to consider.

Features and Highlights:

Preventative Care Focus: The clinic's emphasis on preventative care and its popular wellness plans can be a great option for pet owners who want to stay proactive about their pet's health.
Highly Praised Medical Staff: Many clients have had excellent experiences with veterinarians like Dr. Levy and Dr. Cha, who are noted for their high level of care and compassion.
Inclusivity: The hospital is openly LGBTQ+ friendly and provides a welcoming environment for all members of the community.
On-site Pharmacy and Lab: Having a pharmacy and lab on-site allows for quick access to medications and faster results for diagnostic tests.
Accessibility: The facility is fully accessible with wheelchair accessible entrances, parking, and restrooms.
Convenient Location: Its central location in Mountain View makes it easily accessible for a wide range of local residents.

For all inquiries, scheduling appointments, or in case of a pet health concern, you can contact the Banfield Pet Hospital using the information below.

Contact Information:

Address: 1020 N Rengstorff Ave D, Mountain View, CA 94043, USA
Phone: (650) 968-0106
Mobile Phone: +1 650-968-0106

Choosing a veterinary hospital is a decision that involves balancing the quality of medical care with the overall client experience. Banfield Pet Hospital in Mountain View is worth considering for its strong focus on preventative care and its popular Optimum Wellness Plans, which can be a great value for pet owners who prioritize routine health maintenance. The positive reviews regarding the medical staff, particularly for their expertise and compassionate approach, are a compelling reason to consider this location.

However, it is important for prospective clients to be aware of the mixed reviews concerning administrative processes. If you value a more personal, consistent experience with front desk communication and scheduling, it may be advisable to be proactive in your interactions. The convenience of having a comprehensive range of services under one roof, including dental care and diagnostics, can be a major benefit. Ultimately, for residents of Mountain View seeking a veterinary clinic that offers a structured preventative care model and is staffed by caring and knowledgeable veterinarians, Banfield Pet Hospital can be a solid option, especially for those who are prepared to actively manage the administrative aspects of their visits.

Banfield Pet Hospital Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities
Restroom

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

California Santa Clara County Mountain View North Rengstorff Avenue

1020 N Rengstorff Ave D, Mountain View, CA 94043, USA

Banfield Pet Hospital Reviews

An average rating of ★3.7 from 31 user reviews.

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★ 5★ 4★ 3★ 2★ 1

This used to be my favorite Banfield location, and as someone who’s lived in several parts of the country and used Banfield in each, that says a lot. However, I’ve noticed some changes at this location over the past 6–8 months, particularly at the front desk.Most notably, my dog was over five months past due on a vaccine, and I didn’t receive any notifications through email, phone, or the app. In the past, I’d always get reminders—often multiple—for upcoming or overdue vaccines. I had even visited shortly before the vaccine was due and asked if we needed to schedule anything, but nothing was flagged at the time. I only realized she was overdue after a cross-country trip where that vaccine was technically required by the airline. Luckily, it wasn’t checked, but if it had been then it would’ve been a real nightmare.When I called to schedule the vaccine, the receptionist mentioned the reminder system is automated and said she didn’t think reminder calls were part of the process. In the past, I’ve always received reminder calls from all three locations that I’ve previously been to including this one. She suggested combining the vaccine with my dog’s upcoming dental appointment a month and a half out (which would be nearly 7 months after it was due). When I asked if the delay was a concern, she said, “It’s probably fine.” That is the last thing I ever want to hear when it comes to my dog’s health, and especially when I’m calling in for the purpose of scheduling an appointment. Just make the appointment.Once I was more clear and assertive that I’d prefer to do it as soon as possible, I made sure to specifically scheduled that vaccine appointment to be a quick in-and-out visit, not a drop-off. I specifically requested that she notate that so that they can plan around us because I don’t want her to be there for hours for something that takes minutes. The day before, when they called to confirm the appointment, I spoke with a very helpful rep and just in case, I double checked with them to make sure that it was marked as a quick in and out appointment, seeing as I had made a real point about that but based on my experience with the front desk recently, I worried that they didn’t mark that. They let me know my suspicion was correct and that the appointment had been marked as a drop-off with no note about a quick visit, so we had to reschedule.During that visit, I noticed some front desk staff openly discussing calls from other clients in a way that felt a really unprofessional. One receptionist was answering phones with a noticeably frustrated tone combined with the “fake customer service voice,” then immediately commenting to a coworker about each call trash talking the customers. One client had apparently mentioned they’d been on hold for an hour, and rather than taking that at face value, it was dismissed as an exaggeration. While it’s possible they exaggerated, it’s also possible the caller had been waiting on another line or had been routed from a corporate line or the wrong number entirely. I’ve worked in customer service for years, so I know it can be frustrating especially working in phone support, but you need to treat each customer individually, and treat people with empathy, and not let your personal frustrations affect their experience. If that’s not possible, then it’s probably not a good fit professionally.I’ve been coming to this Banfield for a long time and usually recognize the staff, but not lately. Not even a year ago, this Benfield felt super friendly, personal, and extremely caring towards myself and my pet. Recently, it feels like the complete opposite.That said, Dr. Levy continues to provide excellent care, especially for dental needs, and that’s the main reason I continue to bring my dog here. But I’ve now begun exploring alternative providers and canceling my wellness plan all together.
July 14 · Ert
Banfield is seriously such an amazing vet. I have had a lot of experience with bad vets but as soon as my first checkup with banfield I knew they were different from the other vets. They listen so intently to your concerns and are very respectful and kind, creating a warm and welcoming environment!! I have had Dr Cha as the vet for both my dog and cat and both times she did a phenomenal job and my pets healed from whatever they were going through amazingly. I 100% recommend banfield, amazing vet!!! I go to the Mountain View Rengstorff one
April 21 · Maryam Nejad
It can be a very scary experience, and a simple stuffy nose will require all kinds of tests, giving you more uncertainty to find the cause, X-rays, blood draws, and even intravenous anesthesia will keep calling you the dog is not cooperating. I had to ask you to agree to the bill, the check came back with nothing, ended up prescribing various medications, and on top of that my dog suffered a lot of unnecessary injuries, we had never had such a problem at our chain in SAN Jose before, until today when I opened a Google review, this is the normal operation of this store, nothing short of a devil's pet hospital. Welcome friends who are not short of money and are willing to pay the IQ tax to patronize our shop
March 30 · Chengli Zhu
I’ve been coming to this location for almost 2 years and have had pretty good experiences so far. Two things I wanted to highlight are: 1. The doctors are very patient and thorough when explaining things over the phone and make sure to get my authorization before proceeding with any additional tests/procedures. I have had 10 min+ conversations with them on several occasions and I never feel rushed into making a decision. 2. Dr. Levy and the front desk staff went out of their way to help me get a substantial refund (which was unexpected). The front desk staff are always very nice and helpful in person and over the phone!
July 24 · Sharon Liu
AVOID THIS BRANCH AT ALL COSTS FOR ANY SERVICES OTHER THAN A REGULAR CHECKUP.(This is a delayed review for an experience that took place in Jan 2024. Conveniently, at the time this experience happened, this listing had disabled it's reviews and we could not write one).As part of our yearly Banfield Pet Plan, we scheduled a dental cleaning with this branch months in advance. After turning up on time punctually at 7am, our dog was dropped off, and we heard nothing back for several hours. Not a single update, no text, no call.On calling back multiple times, a member of the staff informed us that due to "another priority", our dog's dental cleaning was pushed from 8am to 1pm, and would be done and then she would be ready for us to pick up.After being given instructions to not feed the dog for 12 hours, and then to have only been told about the delay after we called numerous times, our dog came home only at 6:30pm and had her first meal of the day.Forget the amount that Banfield charges for yearly plans, this is BASIC Communication and it is BADLY lacked at this facility. We will not be returning to this branch, and will happily drive more than 10 miles to a more reliable outlet.
January 01 · Abhay Rao