Banfield Pet Hospital Introduce
Finding a reliable and comprehensive veterinary care provider is a top priority for pet owners across the Washington region. In Vancouver, WA, Banfield Pet Hospital stands as a well-known and widely accessible option for pet healthcare. As part of a large national network of veterinary clinics, Banfield offers a standardized approach to pet care, aiming to provide a consistent experience and a broad range of services to cater to the needs of dogs, cats, and even some small animals. Located conveniently inside a major retail store, this hospital is designed to make veterinary visits as accessible as possible, integrating pet health with other essential pet-related services.
Banfield Pet Hospital is focused on preventative care, with a strong emphasis on their Optimum Wellness Plans. These plans are structured to help pet owners budget for and manage routine healthcare needs, including regular exams, vaccinations, and early detection of potential health issues. This proactive approach is a key part of their philosophy, aiming to keep pets healthy and happy throughout their lives. The hospital employs a team of veterinarians and vet technicians who are dedicated to providing medical care, with services ranging from routine check-ups to more complex surgical procedures.
While a large, corporate veterinary hospital offers a consistent and wide range of services, it's important for potential clients to understand how the practice operates. This article will delve into the services, location, and key features of Banfield Pet Hospital in Vancouver, providing local users with the necessary information to make an informed decision about their pet's health. It will also address the importance of clear communication and personalized care, which are crucial components of the veterinary experience.
Banfield Pet Hospital is located at 130 SE 192nd Ave, Vancouver, WA 98683, USA. A significant feature of this location is that it is situated inside a PetSmart store, which adds a layer of convenience for pet owners who can combine a vet visit with their pet supply shopping. The location is easily accessible for residents of Vancouver and the surrounding areas.
For accessibility, the hospital provides a wheelchair accessible parking lot, which is a thoughtful and important feature for clients with mobility challenges. The hospital is committed to being an LGBTQ+ friendly space, fostering an inclusive environment for all community members. However, it is noted that the hospital operates on an appointment-based system, with appointments being either recommended or required. This is a key detail for planning a visit and managing expectations, as walk-in availability may be limited.
The central location and integrated nature of the clinic make it a convenient option, but proper planning is necessary to ensure a smooth and efficient visit. Making an appointment in advance is the best way to ensure your pet is seen in a timely manner and that the staff can be prepared for your specific needs.
- Comprehensive Exams and Preventative Care: Routine physical exams, vaccinations for pets, parasite control, and wellness plans to maintain pet health.
- Advanced Diagnostics: Including blood tests, digital radiography, digital imaging, and ultrasonography for accurate illness diagnosis.
- General Surgery: Services such as general surgery, surgical care, and spays and neuters.
- Dental Care: Offering general dentistry and oral health services to maintain your pet's dental hygiene.
- Behavioral and Nutritional Support: Behavior evaluation, behavior advice, and nutrition advice to address all aspects of your pet's well-being.
- Microchipping: A crucial service for permanent pet identification and safety.
- End-of-Life Care: Compassionate end of life care services.
- Convenience and Remote Services: Including home delivery, online pharmacy, online vet chats, and drop-off services for client convenience.
- Additional Services: Home visits, health certificates, medical grooming, and care for gastrointestinal illness and skin conditions.
- Accessibility and Inclusivity: The hospital offers a wheelchair accessible parking lot and is known for being LGBTQ+ friendly.
- Optimum Wellness Plans: A key feature of Banfield, these preventative care plans provide a structured way for pet owners to manage their pet's health and budget.
- Wide Range of Services: The hospital is equipped to handle a broad spectrum of veterinary needs, from routine vaccinations to complex surgical care and advanced diagnostics.
- Drop-Off Services: For clients with busy schedules, the option to drop off a pet for a service is a convenient feature.
- Virtual Care Options: The availability of an online vet and virtual visits allows for flexible and convenient health advice and consultations.
- Corporate Structure: As part of a large network, the hospital benefits from extensive resources and standardized protocols.
Address: 130 SE 192nd Ave, Vancouver, WA 98683, USA
Phone: (360) 254-0362
Mobile Phone: +1 360-254-0362
Choosing a veterinary hospital, especially one that is part of a larger chain like Banfield, comes with a unique set of considerations. While the provided client feedback highlights some concerns, it also points to important factors that make Banfield Pet Hospital in Vancouver a viable choice for many pet owners in the Washington region.
One of the most significant advantages of Banfield is its comprehensive range of services and emphasis on preventative care. The Optimum Wellness Plans are a structured approach to managing pet health, which can be highly beneficial for new pet owners or those who prefer a clear, predictable healthcare plan. This can help ensure that pets receive regular check-ups, vaccinations, and other essential preventative treatments, which are vital for long-term health. The availability of advanced diagnostics like digital radiography and ultrasonography also means that the hospital is equipped to handle a wide variety of medical issues.
The convenience of the location inside a PetSmart store is another compelling reason to choose Banfield. This integration simplifies the process of caring for a pet, as owners can get medical care and purchase supplies in one trip. The availability of drop-off services and a home delivery option for prescriptions adds another layer of convenience that can be a lifesaver for busy individuals.
While some reviews highlight issues with communication and response times, it is also noted that the vet assistants and specific staff members, such as the one who was "very sweet and helpful" with a cat, demonstrate a compassionate approach. This suggests that the quality of care can be very positive on an individual level. It is important for clients to be proactive in their communication and follow-up, especially for time-sensitive matters. For pet owners who value a structured, comprehensive, and convenient approach to pet care, Banfield Pet Hospital offers a robust set of services that can meet many of their needs.
Banfield Pet Hospital Cat
Veterinarian
- Animal Hospital
- Behavior Evaluation
- Behavior advice
- Blood Tests
- Canine Dna Test
- Coat and skin care treatment
- Comprehensive Exams
- Comprehensive exams
- Digital Radiography
- Digital radiography
- Drop Off Services
- Ear Care
- End Of Life Care
- End of life care
- Gastrointestinal illness diagnosis and treatment
- General Dentistry
- General Surgery
- General Veterinary Practice
- General dentistry
- General surgery
- Health Certificates
- Home Delivery
- Home Visits
- Illness Diagnosis
- In-House Pharmacy
- Laboratory Diagnostics
- Medical Grooming
- Medical grooming
- Microchipping
- Nutrition Advice
- Nutrition advice
- Online Pharmacy
- Online Vet
- Oral Health
- Parasite Control
- Parasite control
- Pet Health Advice
- Pet Healthcare
- Pets Veterinary
- Puppy Plans
- Spays and neuters
- Surgical Care
- Ultrasonography
- Vaccinations
- Vaccinations For Pets
- Vet Tech
- Veterinary Emergency
- Veterinary Healthcare Services
Banfield Pet Hospital Details
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
130 SE 192nd Ave, Vancouver, WA 98683, USA
Banfield Pet Hospital Reviews
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★ 5★ 4★ 3★ 2★ 1They have horrible response and updates. The Vet assistant we met in person was great with our cat. Very sweet and helpful. DR. Phillips was not great. We were told we need to get our cat to lose weight, while trying to figure out how much food that means it took weeks to get any response to our questions and I had to follow up multiple times to just be told "we will talk with the DR and get back to you" to then have to follow up again. The last straw is that I put in an order for my cats anxiety medicine earlier this week when we were down to the last 7 days of pills. I told the doctor we are down to 7 pills. They said the Doctor would be in the next day. Now we are down to our last two pills and I have yet to receive notification of the medicine being approved. Our cat gets violent when he does not have his medicine. This is so unacceptable especially since they are the ones that told us you cannot just stop giving the medicine to him as this one needs to be weened off. We are not happy with the services we have recieved.Edit:From what I have seen they follow the same script for bad reviews, sending you through a list of horrible suggestions that waste your time. There is no fixing this. You have lost a client and I will not be recommending or wasting my time with you further.
July 20 · Lynn GurmunIt felt like they were just going through the motions. They miscommunicated with me the initial visit before my dogs operation and charged me for the same visit at the same time as the operation. Looking for a smaller, more welcome vet next time.
June 13 · Chris CookI am so disappointed with this hospital. There have been so many instances where I know I am not getting the truth, but have always kept quiet since I thought my pets were getting the best care I could buy. After my last experience, I just can´t keep quiet anymore. My sweet puppy, Nova, has been struggling with an ear infection. She has received two treatments from Banfield (at this location) and we were told to bring her in for a follow up visit two weeks after the last treatment. In order to squeeze her in, we had to schedule a drop off appointment at which time I signed the required paperwork expressing that I DID NOT want any other services for Nova. My daughter received the call letting her know that Nova was ready to be picked up (about 4 hours later), the technician told her that they were unable to complete the nail trimming. She had no idea that I had not authorized this service. When my daughter picked up our puppy, Nova was so happy to see her but was limping. One of the nails had been clipped so short it was bleeding. There had been no effort to treat the nail. My daughter placed the puppy in the back of our car and brought Nova home. Nova did not eat or play the rest of the day and our car looks like a crime scene. I immediately called the office and they pulled up my file. I was given a number to call and also requested that the practice manager would call me when she returned to the offices on Tuesday (this happened on a Saturday). When I asked questions to determine the name of the tech who treated my puppy, I was told that they were having computer issues and they were unable to give me any information. (Had they not just looked up my file?) I called the number I was given and every other contact number for Banfield Corporate offices online only to find out that there is no customer service available on weekends. This morning, I called corporate and filed a complaint. I was told that I would hear something within three business days. I also tried to contact the Practice Manager and the Chief of Staff for this branch and went to voicemail. I have yet to hear from anyone from this hospital. I realize that accidents happen when a very jumpy puppy is getting her nails trimmed, but the treatment was not authorized, not reported as a mistake, and I have had zero response from the company. Again, this is not the first time I have felt like I have not been told the truth from this location. Just do yourself a favor and find someone else to care for your beloved pets.
May 25 · Monica WalbruchBeware: when your "Wellness Plan" pet dies, "Banfield" corporate will force you to continue to make monthly payments— for your dead pet— for the entire rest of the year. The actual *people*, vets, and techs working here are great, but the soulless megacorporation (MARS Inc.) clawing up the pet industry owns them and couldn't care less about you or your pets.EDIT: Banfield responds to negative reviews with instructions to contact thier "Client Advocate Team", which is like emailing a black hole. I wrote them a long message fully describing my situation and suggesting a compromise. In response, all we got was an automated voicemail telling us to call the same number, which we did, and got the EXACT same ridiculous, callous information we got previously. It's an infinite loop of horrible service, and we got to ride it twice!
March 18 · Nate MartinThe people are nice however I feel like it’s a guise. I ordered my medication for my dog multiple days in advanced to when he’d need it. Never heard from them. Tried to follow up multiple times and then finally heard from them 5 days after my dog needed his medication. They told me they wouldn’t have it in until Monday (it’s Thursday at this point). They “ordered” it and I had to request that I come in a get his medication administered (it’s an injection). They got me in the next day and then when I came to it I had to pay for the exam, injection, and the medication I needed to go home (because they hadn’t ordered it yet). It cost 400+ dollars for all of that when it was their mess up. I’m gonna paying for the medication but the injection and exam just because they messed up? Dumb. Then I don’t hear back at all about the medication until I called 2 days before thanksgiving. Then the holidays got busy so I couldn’t pick it up until this week. When my partner picked the medication up they told them “I hadn’t paid for it until yesterday and that’s why they didn’t have it ready”. WHICH IS A COMPLETE LIE. We have thankfully gotten our medication, however I will not be going back there even though I used to work at that location and other ones. I am still in the vet med field and I hope I NEVER give a client this type of runaround interaction ever. Super disappointed. Never once was I rude during this interaction, I was ONLY ever understanding. So no I have not been a Karen to them during this process but I guess now I will be.
December 06 · K. B.
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