Crestwood Animal Hospital Introduce
Welcome to Crestwood Animal Hospital, a long-standing and trusted name in veterinary care for the Federal Way, Washington community. For many of us, our pets are not just animals; they are loyal companions and integral members of our families. That's why choosing a veterinary clinic that understands this special bond and provides exceptional, compassionate care is so important. At Crestwood Animal Hospital, we are committed to being that partner for you and your pet. Our team, led by experienced veterinarians like Dr. Norstrem, is dedicated to providing comprehensive and personalized medical services to every patient who walks through our doors. We believe that the best veterinary care is a collaborative effort between our team and you, the pet owner. We focus on clear communication, taking the time to explain diagnoses, discuss all available options, and answer your questions so that you can make informed decisions about your pet's health. We are a full-service animal hospital offering everything from routine check-ups to specialized treatments, all provided right here at our convenient Federal Way location. Our philosophy is rooted in a proactive approach to health, emphasizing preventative care through regular exams and a focus on wellness to help your pet live a long, healthy, and happy life. We are proud of the relationships we have built with our clients over the years, many of whom trust us with their beloved "working dogs" and service animals, as well as their family pets. We understand that every animal is unique, and we tailor our care to their individual needs, ensuring they receive the attention and treatment that is right for them. At Crestwood Animal Hospital, you are not just a customer; you are a valued member of our community, and we are honored to be a part of your pet’s health journey.
In the Pacific Northwest, where pets are often active companions on hikes and adventures, their health needs can be diverse. Crestwood Animal Hospital is prepared for these unique needs, from routine wellness checks to addressing unexpected emergencies and injuries. We know that in today's world, things can change quickly, and we strive to remain flexible and responsive to our clients' needs. While the world of veterinary services has seen changes, we have adapted to continue providing the highest level of care. Our team is passionate about animal welfare and is dedicated to creating a comfortable and efficient experience for you and your pet. We believe that the quality of care received is paramount, and we work hard to ensure that every interaction, from a panicked emergency call about a puppy to a routine annual check-up, is handled with professionalism and a genuine concern for your pet's well-being. Our commitment to running on time and our no-nonsense approach to care means you can get in, get out, and have everything taken care of without unnecessary stress. We are confident that our level of care, combined with our knowledgeable and capable staff, makes us a worthy choice for both working and non-working dogs, and cats, and all the animals in between. We look forward to building a trusting relationship with you and your pet and being a reliable resource for all of your veterinary care needs in Federal Way.
Finding a veterinary clinic that is both reliable and conveniently located is a top priority for busy pet owners. Crestwood Animal Hospital is ideally situated at 28822 Pacific Hwy S, Federal Way, WA 98003, USA. Our location on a major highway makes us an easily accessible option for residents of Federal Way and the surrounding King County and Pierce County areas. We understand that visiting the vet should be as stress-free as possible, and our facility is designed with accessibility in mind. We provide a wheelchair-accessible parking lot, a wheelchair-accessible entrance, and a wheelchair-accessible restroom, ensuring that our services are available to all members of our community without any physical barriers. While we strive to accommodate all our clients, we highly recommend making an appointment in advance. Our policy is that appointments are recommended, which helps us manage our schedule and dedicate the appropriate amount of time to each pet, minimizing wait times and ensuring a more focused and personalized experience. You can easily schedule a visit by calling us. We are proud to serve the diverse and wonderful community of Washington and are committed to making your visit as smooth and comfortable as possible.
At Crestwood Animal Hospital, we offer a wide range of veterinary services to meet the diverse health needs of your pets. Our goal is to provide comprehensive care in one convenient location, from preventative wellness to specialized treatments. Our core services include:
- Comprehensive Exams: Our detailed physical examinations are the foundation of our preventative care. We assess your pet's overall health and catch potential issues early.
- Dental Services: We provide full dental care, from routine cleanings under anesthesia to more complex procedures, to ensure your pet has a healthy mouth.
- Geriatric Care: We offer specialized care for senior pets, focusing on managing age-related conditions and ensuring their comfort and quality of life as they get older.
- Canine Rehabilitation: We provide rehabilitation services for dogs to help them recover from injuries, surgery, or to manage chronic conditions, improving their mobility and comfort.
- Service Dogs: We have extensive experience in caring for working and service dogs, understanding their unique health needs and the importance of their role.
- Online Pharmacy: For your convenience, we offer an online pharmacy where you can order and have your pet's medications and special dietary foods delivered directly to your home.
- Veterinary Diets: We provide and recommend specialized veterinary diets tailored to your pet's specific health needs, from weight management to allergy support.
Crestwood Animal Hospital is known for its high-quality care and client-focused approach. Our key features and highlights include:
- Expertise with Working Dogs: Our team, particularly Dr. Norstrem, is highly experienced in caring for working dogs and service animals, making us a trusted resource for those with specialized animal needs.
- Comprehensive and Onsite Services: We offer a wide range of services, including dental and rehabilitation, all provided Onsite. This ensures continuity of care and convenience for pet owners.
- Efficiency and Punctuality: As noted by a long-term client, we run on time and provide a "no nonsense" experience, respecting your time while delivering exceptional care.
- Open Communication: We encourage a collaborative approach to pet care, inviting questions and discussions with owners to explore all available options.
- Accessibility: Our facility is fully accessible, featuring a wheelchair-accessible entrance, parking lot, and restroom.
- Convenient Online Pharmacy: Our Online Pharmacy simplifies the process of getting necessary medications and specialty foods, saving you time and effort.
If you're ready to provide your pet with expert and compassionate care, or if you have any questions about our services, please get in touch. Our hospital is located at 28822 Pacific Hwy S, Federal Way, WA 98003, USA. For appointments and inquiries, you can call us directly at (253) 839-4744. We look forward to hearing from you and becoming a part of your pet’s health journey.
When selecting a veterinary care provider, the value extends beyond just the services offered. Real customer reviews for Crestwood Animal Hospital provide a clear picture of why this clinic is a trusted choice in the Federal Way community. One long-term client praises the clinic for its efficiency and professionalism, noting that Dr. Norstrem "runs on time" and provides a "no nonsense" approach to care. This is a significant factor for busy pet owners who value their time. While costs have increased, as is the case for most businesses, the transparency in pricing for services like a blood test and a dental cleaning provides a useful reference for future clients. The detailed information about the dental procedure cost, specifically, shows a clear and honest approach to pricing. The second review beautifully highlights the clinic's specialized expertise and its commitment to building a trusting relationship with pet owners. The client notes that Dr. Norstrem "knows his working dogs" and that the staff is "very capable." The ability to have a conversation, ask questions, and explore all options is a testament to the collaborative and communicative approach to veterinary care that is a hallmark of this practice. This is not just a place where you drop off your pet and wait for a diagnosis; it's a place where you are an active participant in your pet’s health. The trust earned from this approach is so strong that the client has recommended Crestwood to both their working and non-working dog friends. While one review mentioned the age of the building and loud pocket doors, this minor detail is far outweighed by the high level of care, trust, and expertise that defines the overall experience. The ability to be "squeezed in" during an emergency, even in the post-COVID era of changed veterinary services, further demonstrates the clinic's dedication to its clients. Choosing Crestwood Animal Hospital means choosing a team that is not only knowledgeable and experienced but also genuinely cares about the well-being of your pet and is committed to being a reliable partner in their care. The combination of efficient service, specialized knowledge, and a communicative approach makes this a premier choice for pet owners in the greater Federal Way area.
Crestwood Animal Hospital Services
Animal Hospital
- Canine Rehabilitation
- Comprehensive Exams
- Dental Services
- Geriatric Care
- Online Pharmacy
- Service Dogs
- Veterinary Diets
Crestwood Animal Hospital Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Crestwood Animal Hospital Photos










Crestwood Animal Hospital Location
Crestwood Animal Hospital
28822 Pacific Hwy S, Federal Way, WA 98003, USA
Crestwood Animal Hospital Reviews
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★ 5★ 4★ 3★ 2★ 1I've been taking my cat to see Dr. Norstrem for the past 5 years. His fees have gone up, along with the rest of the world, but he runs on time, takes great care of Ricky and we get in, get out, no nonsense, and all taken care of. Ricky just had his check-up, no shots, but a blood test and fecal test-cost $300. He will be getting a dental cleaning soon under anesthesia, which is running about $670 as a point of reference. It's a convenient location. The building is older, but in working order. The doors to the ops are those pocket sliding doors and are pretty loud as they slide, so they freak my cat out. But it's not a huge deal, just something I noticed.
June 15 · Sam SunWe love going to Dr. Norstrem because he knows his working dogs. Dr. Norstrem and his very capable staff have helped us K9s through a variety of health related issues and emergencies. From panicked calls inquiring how much we need to worry about how many plums a teenage puppy should be allowed to pluck from a tree to abnormal growths needing surgery and hot spots. We like a vet we can have a conversation with and where we can ask questions and figure out all options on the table. We've recommended Crestwood to a number of working K9 friends as well as our non-working dog friends because we trust the level of care received at all levels of interactions at Crestwood.*We would like to acknowledge that COVID changed vet services everywhere and that is going to have a lasting impact for a while, but when we had an emergency, we were able to be squeezed in in a reasonable timeframe.
January 01 · TroubleOn4Paws TMI have taken my animals here for 16 years and I was always happy with the care we received from the Dr. Nordstrom and his staff. However, two weeks ago I had to euthanize my little 14 year old dog. I was very upset during the procedure and the staff was very kind, but Dr. Nordstrom mess up the IV and he said there was a problem with the IV. He left the room twice. The first time to get more medicine to put in the IV and then he left the room a second time and came back with a shot that he injected directly into my dogs paw. Finally after all that, My little dog passed way. This was an horrific experience for me. After words he left the room and his very kind nurse removed the IV and gave me my dog to take home at my request. The nurse consoled me but nothing from the doctor. It been two weeks, and I have yet to receive a phone call or a card expressing their condolences or to see how I was doing. I have had previous dogs during the years that the doctor euthanized, but never had such a horrible experience as this. Very disappointed in Dr. Nordstrom and I am now looking for a different veterinarian.UPDATE. I received some beautiful flowers from Dr. Nordstrom and his staff today. Thank you.
February 18 · Kristen AlcobaExpensive and Dr's seemed incapable or extracting a cancer sample without causing damage to nearby vessels. Basic vet visit is ok, but excessive.
April 08 · Lee MoseleyWe've been using crestwood for almost 8 years now and I feel that they treat our dogs like their own. I love the optimal service and care that we receive. The genuine interaction and the enthusiastic vibe from the staff and the vet doctor are my fave part of choosing them as my forever vet.
December 02 · ReyviGravy
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