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Brothers PetsVet Near MeCaliforniaLos Angeles CountyDiamond BarVet in North Diamond Bar BoulevardEast Valley Emergency Pet Clinic
East Valley Emergency Pet Clinic ico

East Valley Emergency Pet Clinic

Animal hospital, Emergency veterinarian service ★3.0

938 N Diamond Bar Blvd, Diamond Bar, CA 91765, USA

3.0
recently entrusted East Valley Emergency Pet Clinic with the difficult task of saying goodbye to my beloved pet. While the staff was compassionate, the experience was marred by a significant oversight.I had specifically requested an urn with a photographic picture of my pet and emailed the clinic the details. Unfortunately, the urn I received was missing the photo, which was not only disappointing but felt like a breach of trust, especially given that I paid for this service. They even contacted me a second time informing me that the urn I had chosen was much more expensive and that they would need the additional payment before they are able to order the upgraded urn. I gave them authorization over the phone to charge may credit card.To make matters worse, when I brought this to the attention of the staff, the representative was defensive and seem to be blaming me for the oversight. All she had to say was, "Sir, sorry for the mistake, I will get with my supervisors to express your concerns. There is no reason for employees trying to escalate the situation, making you feel that you're the problem."While the clinic did handle the euthanasia with some care, I hope they can improve their communication and take responsibility for their mistakes in the future. - Raul Perez
East Valley Emergency Pet Clinic Overview Intro Cat Detail Photos Location Reviews

East Valley Emergency Pet Clinic Introduce

In the California communities of Diamond Bar, West Covina, and Chino Hills, having a reliable emergency veterinary clinic is a critical safety net for all pet owners. East Valley Emergency Pet Clinic stands as a cornerstone of this network, providing specialized, round-the-clock care for pets in crisis. Unlike a regular veterinary office, this facility is an emergency and critical care hospital, purpose-built to handle urgent medical situations that can arise at any time of day or night. Their mission is to provide prompt, compassionate, and professional medical and surgical services when your pet needs it most. The clinic is equipped with the staff and technology to handle everything from sudden illnesses and accidents to complex surgical interventions and intensive care. For those moments when a pet has an accident, ingests a toxic substance, or develops a sudden, life-threatening condition, East Valley Emergency Pet Clinic offers peace of mind, knowing that expert help is just a phone call away. They also work in collaboration with a pet's regular veterinarian, ensuring a seamless transition of care. The hospital's focus is on stabilizing patients and providing the highest level of care to get them on the road to recovery.

East Valley Emergency Pet Clinic is located at 938 N Diamond Bar Blvd, Diamond Bar, CA 91765, USA. This centralized location makes it a crucial resource for pet owners throughout the East Valley and beyond, offering a dependable emergency option that is both accessible and easy to find during a stressful situation. The clinic has made a clear effort to ensure accessibility for all clients, which is particularly important during a time of crisis. The facility features a wheelchair-accessible entrance and a wheelchair-accessible parking lot, which helps to reduce the logistical stress of arriving with a sick or injured pet. An on-site restroom is also available for client comfort. Unlike a standard vet that may have limited hours, this clinic is open on weeknights, weekends, and all holidays, providing a crucial service when other clinics are closed. While they do not operate 24/7, they offer extended hours from 6:00 pm to 8:00 am on weekdays and all day on weekends, ensuring a safety net for after-hours emergencies. The location and hours are specifically designed to serve the community when it is most in need, making it a reliable destination for urgent pet care.

East Valley Emergency Pet Clinic offers a wide array of specialized services focused on handling veterinary emergencies and critical care. Their capabilities extend far beyond a typical veterinary office, with a focus on advanced diagnostics, surgery, and intensive treatment. Their services include:

  • Emergency & Critical Care: Provides immediate care for life-threatening situations, including heatstroke, snake bites, toxic ingestion, and trauma from accidents.
  • Advanced Diagnostics: Utilizes state-of-the-art equipment for diagnostic tests, including blood work, digital imaging, radiography, and ultrasound techniques.
  • Surgical Procedures: Capable of performing a variety of emergency surgeries, such as foreign object removal, fracture repair, bladder surgery, tumor removal, and spay/neuter.
  • Internal Medicine: Offers treatment for complex medical issues and diseases, with an on-site laboratory for quick results.
  • Specialized Treatment: Provides care for a wide range of conditions, from bladder stones and skin infections to rattlesnake bites and toxic ingestion.
  • Intensive Patient Care: Includes services such as overnight stays, oxygen therapy, and IV fluids for critically ill pets.
  • Pain Management: Ensures pet comfort with effective pain management protocols and medication administration.
  • Post-Operative Care: Comprehensive care for pets recovering from surgical procedures.

The key features and highlights of East Valley Emergency Pet Clinic are its unwavering dedication to emergency care and its compassionate approach, even during the most difficult of times. A major highlight is the clinic's specialized focus on after-hours care, which fills a vital gap in the pet healthcare landscape. This ensures that when a pet is suddenly ill or injured, a team of trained professionals is available. The availability of advanced diagnostics, including on-site blood work and imaging, is another significant feature, allowing for rapid and accurate diagnoses which are crucial in emergency situations. The testimonials provided offer a mixed but insightful view of the hospital's features. One client praised the "sympathetic, professional" staff and the dignified, beautiful way their pet's remains were handled after a tragic accident. The personalized touches, such as a heart-shaped name tag, a paw print, and a package of Daisies, highlight a deep level of compassion and care. Another client was highly appreciative of the low price, stating it was "very low" and a fraction of what they had been quoted elsewhere. This suggests that the clinic may offer more affordable services compared to other emergency facilities. However, another client's review, while acknowledging some compassion, pointed out a significant issue with follow-through on a requested service and a defensive staff response. This highlights that while the medical and end-of-life care may be handled with some care, there can be communication and customer service issues. The clinic's capacity for handling emotionally charged situations is a core feature, though the execution may not be flawless in every case.

You can contact East Valley Emergency Pet Clinic at their primary phone number: (909) 861-5737. The mobile phone number is +1 909-861-5737. The hospital is located at 938 N Diamond Bar Blvd, Diamond Bar, CA 91765, USA. It is important to remember that as an emergency clinic, their hours are specific to after-hours and weekend needs. They are open weekdays from 6:00 pm to 8:00 am and 24 hours on weekends. Calling ahead when possible is always recommended to ensure they are prepared for your pet's arrival. The clinic is equipped with restrooms and is wheelchair accessible, ensuring a more comfortable visit.

When choosing an emergency vet, the most critical factor is the ability to provide immediate and expert care, and that is what makes East Valley Emergency Pet Clinic worth choosing. Its specialized focus on emergency and critical care means the staff and facility are always prepared for the worst-case scenarios. The presence of advanced diagnostic and surgical capabilities on-site is a huge advantage, as it allows for swift and comprehensive treatment without the need for a transfer to another facility. The positive testimonials, particularly the one about the dignified handling of a pet's remains and the compassionate support during a difficult time, demonstrate a genuine commitment to the emotional as well as the medical needs of their clients. The appreciation for the low price of services suggests that the clinic may offer a more affordable option for emergency care, which is a significant factor for many pet owners. However, it is essential to consider the negative feedback regarding communication and customer service. While the care for the pet may be compassionate, the client experience might not always be perfect. This is a crucial point for pet owners to be aware of. Ultimately, for those moments when your primary vet is closed and your pet is in a critical situation, East Valley Emergency Pet Clinic provides a vital, life-saving service. For their expertise in emergency medicine and their compassionate approach to end-of-life care, they are a valuable and necessary resource in the California community, making them an excellent choice for any pet emergency.

East Valley Emergency Pet Clinic Cat

  • Animal Hospital

  • Advanced Diagnostic
  • Animal Clinic
  • Animal Medical Center
  • Animals Preventative Treatment
  • Bladder Stones
  • Bladder Surgery
  • Blood Work
  • Cat Surgery
  • Diagnostic Imaging
  • Diagnostic Tests
  • Digital Imaging
  • Drug Administration
  • Emergency & Critical Care
  • Emergency Pet Clinic In
  • Emergency Room
  • Emergency Vet
  • Emergency Veterinarians
  • Emergency Veterinary Clinic
  • Eye Surgeries
  • Foreign Body
  • Foreign Object Removal
  • Fracture Repair
  • Full Service Pet Clinic
  • General Anesthesia
  • Hip Replacement
  • Illness Visiting
  • Imaging Ultrasound
  • Intensive Care
  • Internal Medicine
  • Iv Fluids
  • Laboratory Testing
  • Local Anesthesia
  • Medical Issue
  • Medical Treatment
  • Microchipping Your Pet
  • On-Site Laboratory
  • Oral Health
  • Orthopedic Pet Surgery
  • Overnight Stay
  • Oxygen Therapy
  • Pain Management
  • Parasite Control
  • Patient Care
  • Pet Anesthesia
  • Pet Care Center
  • Pet Dermatology
  • Pet Emergency Surgery
  • Pet Eye Infections
  • Pet Heatstroke
  • Pet Home
  • Pet Illness
  • Pet Insurance
  • Pet Surgical Care
  • Pet Vaccinations
  • Pet's Health
  • Pet's Veterinarian
  • Pets Healthy
  • Pets Medical
  • Pharmacy Services
  • Physical Therapy
  • Pocket Pets
  • Post-Operative Care
  • Preventative Vaccine
  • Prevention Pet
  • Radiography And Ultrasound
  • Rattlesnake Bites
  • Safe Anesthesia
  • Skin Infections
  • Snake Bites
  • Soft Tissues
  • Spay And Neuter
  • Specialized Care
  • Surgical Intervention
  • Surgical Procedures
  • Surgical Rooms
  • Ticks Prevention
  • Toxic Ingestion
  • Tumor Removal
  • Ultrasound Techniques
  • Urgent Pet Care
  • Veterinary Acupuncture

East Valley Emergency Pet Clinic Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom

East Valley Emergency Pet Clinic Photos

East Valley Emergency Pet Clinic Picture 1East Valley Emergency Pet Clinic Picture 2East Valley Emergency Pet Clinic Picture 3East Valley Emergency Pet Clinic Picture 4East Valley Emergency Pet Clinic Picture 5East Valley Emergency Pet Clinic Picture 6East Valley Emergency Pet Clinic Picture 7East Valley Emergency Pet Clinic Picture 8East Valley Emergency Pet Clinic Picture 9East Valley Emergency Pet Clinic Picture 10

East Valley Emergency Pet Clinic Location

East Valley Emergency Pet Clinic

938 N Diamond Bar Blvd, Diamond Bar, CA 91765, USA

East Valley Emergency Pet Clinic Reviews

An average rating of ★3.1 from 176 user reviews.

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