ISU Small Animal Hospital Introduce
For pet owners across Iowa seeking the highest level of care for their dogs, cats, and other companion animals, the **ISU Small Animal Hospital**—officially known as the Hixson-Lied Small Animal Hospital—stands as a beacon of excellence in **Veterinary Services**. Located within the prestigious Iowa State University (ISU) College of Veterinary Medicine campus in Ames, IA, this facility functions as both a dedicated **Animal Hospital** and a critical regional referral center. It offers an unparalleled combination of routine **Primary Care** and advanced **Specialty Care**, all backed by the expertise of board-certified veterinarians, residents, interns, and fourth-year veterinary students.
The hospital is known for its world-class capabilities, particularly in providing continuous **24-Hour Emergency Care** for unexpected accidents and illnesses. This commitment to around-the-clock availability offers immense peace of mind to pet owners throughout Central Iowa and beyond, as evidenced by a remarkable patient review from a client who traveled from Minnesota and received both life-saving surgery for their paralyzed dog and compassionate human support.
The scope of services extends far beyond a typical local veterinarian, encompassing highly specialized fields like **Animal Internal Medicine** and dedicated **Cancer Care**. The facility’s mission is deeply intertwined with education and research, ensuring that clients benefit from the latest medical and surgical advancements and access to a massive diagnostic infrastructure, including the on-site **Diagnostic Laboratory**. The result is a level of compassionate, expert care that is truly unique to the region.
The **ISU Small Animal Hospital** is a central part of the Lloyd Veterinary Medical Center at the Iowa State University campus. Its convenient location in Ames, IA, makes it a vital resource for pet owners throughout the state and the Midwest.
The hospital's address and operational details are:
- **Address:** 1809 S Riverside Dr, Ames, IA 50011, USA
- **Regular Hours:** Monday through Friday, 8 a.m. to 5 p.m.
- **Emergency Services:** Available **24 hours a day**, 365 days a year. It is strongly recommended to call ahead for any emergency or urgent situation.
Accessibility for all clients is a priority, especially during stressful visits:
- **Physical Accessibility:** The facility provides a **Wheelchair accessible entrance**, designated **Wheelchair accessible parking lot**, and a **Wheelchair accessible restroom**.
- **Amenities:** A comfortable **Restroom** is available for client use. The waiting areas are noted for being large, providing a calm environment for pets, a feature highly valued by clients traveling long distances, such as those from Cedar Rapids.
- **Planning:** **Appointments recommended** is the standard for both **Primary Care** and **Specialty Care** services, although the **24-Hour Emergency Care** service is always available for immediate need. Clients should call ahead to confirm the hospital’s current triage status, especially during peak times.
As a major university-affiliated **Animal Hospital**, the ISU Small Animal Hospital provides an incredibly wide range of **Veterinary Services**, from routine check-ups to complex, life-saving procedures.
Key services include:
- **Emergency and Critical Care:** Continuous, high-level **24-Hour Emergency Care** and intensive patient monitoring within the **Intensive Care Unit**.
- **General and Preventive Health:** Routine check-ups, vaccinations, and comprehensive **Primary Care** for companion animals, including specialized **Pediatric Care** for the youngest pets.
- **Specialty Internal Medicine:** Advanced management of complex illnesses through **Animal Internal Medicine** services, specializing in fields such as cardiology, neurology (like the spinal surgery described in the patient review), and ophthalmology, which receives high praise from long-distance clients.
- **Advanced Diagnostics:** State-of-the-art **Animal Diagnostics** including imaging, **Clinical Pathology**, and the direct use of the ISU **Diagnostic Laboratory** and **Pathology And Biopsy** services for fast, accurate results.
- **Surgical Services:** Comprehensive **Medical And Surgical Services**, encompassing all levels of soft tissue and orthopedic surgery, with a specialized focus on procedures like cancer-related surgeries.
- **Oncology:** Dedicated **Cancer Care** services, offering advanced diagnostics, treatment options, and often access to pioneering **Clinical Trials**.
- **Welfare and Consultation:** Provision of **Counseling Services**, **Nutritional Consultation**, and specialty outreach programs like **Shelter Medicine** and extensive **Support Services**.
- **Large Animal Support:** Though primarily a Small Animal facility, the hospital’s resources support broader university veterinary medicine, including services for **Large Animal**, **Equine Surgery Services**, **Equine Reproduction**, **Embryo Transfer**, and **Herd Health**.
The ISU Small Animal Hospital’s connection to the Iowa State University College of Veterinary Medicine creates a series of **Features / Highlights** that significantly elevate the quality of care:
- **Unmatched Specialist Expertise:** The hospital's team includes board-certified specialists across various disciplines, ensuring that complex cases receive expert attention that rivals the nation's top veterinary institutions. This depth is often the primary reason pet owners travel from across Iowa and neighboring states.
- **Cost-Effective Advanced Care:** As a teaching hospital, the cost for advanced procedures, such as specialized surgery, is frequently reported by clients as being a fraction of the price quoted by private specialty clinics, making essential, life-saving care accessible to more Iowa families.
- **Compassionate, Human-Level Service:** Client reviews consistently highlight the kindness and professionalism of the entire staff, from the receptionists who assist with travel logistics to the students and clinicians who provide genuine, honest, and personal updates on the patient's well-being. This focus on the human-animal bond ensures a positive experience, even during a crisis.
- **Rapid Access to Diagnostics:** The immediate proximity and integration with the ISU **Diagnostic Laboratory** means that critical lab work and pathology results—essential for emergency and specialty cases—are processed with superior speed and accuracy compared to clinics that must ship samples off-site.
- **A World-Class Learning Environment:** The presence of residents, interns, and students under direct faculty supervision means every case benefits from a collaborative approach, where multiple experts review and consult on the best course of **Diagnosis And Treatment**.
Whether you require routine **Primary Care** for your companion animal, a specialist referral, or immediate **24-Hour Emergency Care**, please use the following contact details for the ISU Small Animal Hospital:
**Address:** 1809 S Riverside Dr, Ames, IA 50011, USA
**Phone (General & Emergency):** (515) 294-4900
**Mobile Phone (Emergency Line):** +1 515-294-4900
For Iowa pet owners, choosing the **ISU Small Animal Hospital** is worth it because it means selecting the single most comprehensive and highest-level **Animal Hospital** available in the state. The critical value proposition is the convergence of continuous, dedicated **24-Hour Emergency Care** with an unparalleled depth of **Specialty Care**—from **Pediatric Care** to advanced **Cancer Care**—that simply cannot be matched by standard general practices.
The hospital’s identity as a teaching institution translates directly into benefit for the patient: the care is constantly evidence-based, reviewed by multiple experts, and often more accessible than private specialty centers. The client testimonies, which often mention the exceptional cost-benefit ratio for complex surgery and the profound level of human kindness, confirm that the ISU Small Animal Hospital successfully delivers world-class **Veterinary Services** while maintaining a compassionate, client-focused approach that truly values every pet.
ISU Small Animal Hospital Services
- Animal Hospital
- 24-Hour Emergency Care
- Animal Diagnostics
- Animal Internal Medicine
- Blood Donor
- Breeding Soundness Examinations
- Cancer Care
- Clinical Pathology
- Continuing Education
- Counseling Services
- Diagnosis And Treatment
- Diagnostic Laboratory
- Embryo Transfer
- Equine Reproduction
- Equine Surgery Services
- Evaluation And Consultation
- Herd Health
- Intensive Care Unit
- Large Animal
- Medical And Surgical Services
- Nutritional Consultation
- Pathology And Biopsy
- Pediatric Care
- Primary Care
- Shelter Medicine
- Specialty Care
- Student Services
- Support Services
- Veterinary Services
ISU Small Animal Hospital Details
- Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Amenities
- Restroom
- Planning
- Appointments recommended
ISU Small Animal Hospital Photos










ISU Small Animal Hospital Location
ISU Small Animal Hospital
1809 S Riverside Dr, Ames, IA 50011, USA
ISU Small Animal Hospital Reviews
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★ 5★ 4★ 3★ 2★ 1- I just finished writing this absolutely massive and incredibly detailed review only to find out that apparently a red box when you’re writing a Google review means that you have too many characters… So now here we are with a much shorter less detailed review…I cannot talk highly enough about my experience with Iowa State. From the receptionist, taking a phone call from me in Minnesota where I said I was going to be there the next day And they dove into the massive snowstorm they were getting and how it would be best if I were to arrive the night before so that I was in and safe. Going as far as letting me know that if I needed to sleep in the wedding room floor that they would make sure I was comfortable… to the vet Who absolutely warmed my heart when I realized that they were incredibly honest when they could not lie to me when I asked them to just lie and tell me that they gave my dog a hug before he went into surgery. Truly, this interaction made me trust them and the care they were providing! Because I very much said, go ahead and lie to me I am ready to be convinced and they could/would not do it. Even all of the students and every single person I interacted with Was positive every person knew who I was, and who my dog was, and they all told me how wonderful he was.My baby had become paralyzed suddenly on February 1 on February 12 we were in Iowa State receiving surgery. On February 14, we were on our way home back to Minnesota. In Minnesota, we have been quoted $15,000 to do the same surgery we were quoted $7000 for an Iowa… And the best part that I did not see coming is it ended up being less than $5000.My experience was an incredible one and thanks to Iowa State. We were able to do a surgery we wouldn’t have been able to do otherwise. And thanks to the kindness of every single person I interacted with my experience was incredibly positive on a human level and not just a clinical one.Thank you so very much!! February 25 · Stephanie Easley
- We LOVE LOVE LOVE the ISU Ophthalmology Department! They are the only service (knock on wood) we’ve had to use at ISU. We traveled from Cedar Rapids, and had previously been going to Animal Eye Consultants. I absolutely do not recommend Animal Eye Consultants due to the wait time, bedside manner, and cost. The student, resident, and attending doctor at ISU were so nice, and very thorough. The wait room is also huge, so it’s not dog upon dog. On top of all that, the price is a fraction of what Animal Eye Consultants is. I cannot recommend ISU enough! I will gladly drive the hour and 45 minutes knowing what excellent care was provided for our girl! Our initial appointment wasn’t scheduled until August 11, but we were put on the wait list. We were seen today, July 16, so they get through the wait list very quickly. They also offer emergency services for an added fee, but if you speak with the doctors, they will let you know if your pets case is considered an emergency or not. Again, I CANNOT RECOMMEND ISU ENOUGH! July 17 · Kelly B
- Our Golden Retriever Clove has had incontinence issues since birth. She had her first surgery a year or so and it has helped but there was more to Clove's problem. Our local vet consulted and worked with IA State many times concerning the problem. I was never charged for the consultations. Each recommendation they had improved her condition but in the end she needed more help. Her second surgery was yesterday. I had to leave her there for a few days and the student was fantastic at keeping me updated and informed. I couldn't be happier with the entire staff. They were knowledgeable, skilled, caring and informative. The vet took her time and made sure I understood the surgery, the risks etc and performed Clove's surgery beautifully. They listened and had researched her case prior to my visit. The admission/discharge/ reception staff were second to none in their politeness and cheerful attitudes. Yep it cost n arm and a leg but I was made fully aware going in and had the opportunity to make informed choices. There was a very small billing issue that was quickly resolved even before I got home. I would 100% recommend but hope you never need their service. June 25 · Jeanne Lewis
- WORST EXPERIENCE EVER.Brought my dog in with blood gushing out of her nose. Was referred over by my vet. Prior to us going to ISU emergency we had paid earlier that day for a consultation on our case FROM ISU. We took our dog into emergency and was immediately asked “what were you quoted” which was asked several times throughout our stay, it was made very clear that this visit was going to be all about the money. I told them we’ve already spent $700 earlier that day and let them know what was ruled out and was asking what more needs to be done to help get the care she needs. I ended up paying $180 (not including labs that were ran) to be told the same thing we were informed of in our consultation. I was not made aware of the $180 fee. They told me I had signed a paper authorizing that amount when I checked in but not one person there was able to provide me with that paper. Prior to running these labs I asked for an itemized receipt to see a breakdown of the bill. Dr. Treadwell said she was unable to get me a list with quotes until we are ready for billing. She gave me a rough estimate which I agreed to. We still had questions and were unsure of what a few of the labs meant and she grabbed the paper after I signed and left the room. She did not care to answer any questions. She just wanted authorization for billing. It wasn’t until after everything was done that I was informed that more tests were ran without my consent just so they can raise the bill to what I previously agreed to. Just because I agreed to pay that amount does NOT mean you can run more tests to get me to the price we agreed on. THIS IS WHY I ASKED FOR AN ITEMIZED LIST. Labs were ran, we were back to square one with no answers. We were sent home with blood still gushing out of her nose. I called Dr. Treadwell back up front to answer questions I had about billing and an explanation as to what the test was even for. I asked why none of the information on our discharge papers and she said she could email it over. After she rudely answered my questions she asked if I had any more. I said “let me ask my significant other” and to give us one second because he was talking to the front desk. She immediately turned around and walked away. All this place cares about is your wallet. Nothing was done to stop or help the bleeding. We were told to come back for an MRI and further testing. To schedule an appointment for those tests we were originally quoted $2,000 - $4,000 and now they’re telling me it’s going to cost $6k. WTH??? April 19 · Sara Fennell
- I had brought my dog Hunny Bear there last week for possible treatment option for her cancer. They were so accommodating for the miscommunication i had with my usual vet clinic. They were so kind and caring to myself and my pup. I was nervous going there based off of some of the reviews, but i never once felt it was all about the money. The oncologist was up front and honest about my pups prognosis, and helped me understand that i had done everything i could to save my pup. Unfortunately the cancer spread more rapidly than expected, as my sweet hunny bear passed away on 4/22/25. I think this place is amazing and i thank you all again for being so kindhearted during this difficult time. April 25 · Brittany Bohlke
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