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Brothers PetsVet Near MeGeorgiaCobb CountyMariettaVet in Lower Roswell RoadPaws Whiskers and Claws
Paws Whiskers and Claws ico

Paws Whiskers and Claws

Animal hospital, Pet store ★4.0

4719 Lower Roswell Rd #220, Marietta, GA 30068, USA

4.0
I had a very disappointing experience with their client care coordinator, Dian. From the beginning, she was rude, dismissive, and unhelpful. When I asked for basic pricing information on food, anti inflammatory med, and a dermal gel, she told me she was “not in the place to provide it”. Instead of trying to help or offering an alternative, she placed me on hold and sounded aggravated the entire time. She even called me flippant over the phone because I had a lot of questions. I didn’t feel a multiple pack of different food flavors was necessary. I just wanted to do one thing at a time. The dermal gel to increase my cat’s appetite was also unnecessary. My cat has a big appetite. She didn’t want to listen to the needs of the patient. She just kept getting more rude over the phone. She told me to get the dermal gel because I’ve been feeding my cat McDonald quality food and transitioning her to tofu. What’s the harm in transitioning the cat to different food without the appetite stimulant gel. If sushi didn’t take to the new food, then I could request the dermal gel. It was her way or the Hwy. I wish I could have spoken to the vet instead of her. Nonetheless, out of genuine concern, I then asked her who hurt her because she was being incredibly mean towards a patient that has reasonable questions. I included the vet note to read.Even worse, important details from our phone conversation were left out of the medical record note. But explains in the note that she was “bending over backwards” hardly felt that way to me. She made me feel like I was the problem for asking follow up questions.She also added notes in sushi’s vet record as she inserted her own perspective that I brought my cat to multiple veterinary clinics. I don’t know where she got that idea from. I never said that. She just assumed instead of asking questions. I travel for work and had my vet record transferred only once while my brother was keeping sushi while I was working out of town for a long period of time and unable to take sushi with me to Alaska. She didn’t add to the note that she stated she was saving me $4000 by avoiding a ER vet visit and I should purchase what she was recommending.What shocked me most was her attitude—she was defensive, dismissive of my questions, and even told me to “take my business elsewhere” after I asked why she was treating me so disrespectfully. That is unacceptable behavior for anyone in a client-facing role, especially in a veterinary practice where compassion and clear communication are so important.In addition, when Dian initially answered the phone, she was shouting, “don’t change the oxygen tanks, there is a patient under anesthesia” that sounds so incredibly unsafe for the pet and unprofessional to answer the phone that way.Dian is far from compassionate and informative care and shouldn’t be allowed to answer phones or interact with patients. I added sushi’s vet record for everyone to see how my of her personal opinion is added to the vet notes so be aware that if Dian writes your notes she will include her emotional responses instead of medical related notes.Because of this experience, I took my cat to a different vet, where I was treated with respect and understanding. Unfortunately, I cannot recommend this clinic as long as Dian is the first point of contact for clients.I will include the Vet that helped me the last visit was kind and spent a lot of time with me and my cat. I’d give her 5 stars. The other care coordinator’s have been polite and helpful too. - Jenn G
Paws Whiskers and Claws Overview Intro Services Detail Photos Location Reviews

Paws Whiskers and Claws Introduce

Introduction / Overview

For pet owners in Marietta, Georgia, and the surrounding areas, finding a comprehensive and compassionate resource for their beloved companions is a top priority. Paws Whiskers and Claws is a unique establishment that combines the offerings of a pet store, a veterinarian, and a veterinary pharmacy, providing a multi-faceted approach to pet health and wellness. This business is particularly known for its specialized focus on cats, offering services that are tailored to the specific needs and behaviors of felines. The clinic's philosophy centers on providing dedicated, expert care that goes beyond standard veterinary practices. From specialized cat-friendly rooms designed to reduce stress to professionals who are genuine "cat experts," the facility is designed to make both cats and their owners feel comfortable and supported. This commitment to specialized care, along with a wide range of services from routine check-ups to advanced diagnostics and surgery, makes Paws Whiskers and Claws a standout option for pet owners in the greater Atlanta area who are seeking a truly tailored experience for their feline family members.

The business is also recognized for its commitment to inclusivity and creating a safe space for all members of the community, as it is noted as both LGBTQ+ friendly and a transgender safe space. This welcoming environment, combined with a focus on patient-centered care, highlights the clinic's dedication to serving a diverse clientele. While the business may have experienced some challenges in client-facing interactions, as noted in a public review, it's clear that the core veterinary staff and their professional expertise are highly valued. This is a place that strives to provide specialized and empathetic care, and for many cat owners, this dedicated approach is a game-changer for managing their pet's health and happiness. The blend of a full-service veterinary clinic and a curated pet store makes it a convenient and comprehensive destination for cat owners in Georgia.

Location and Accessibility

Paws Whiskers and Claws is conveniently located at 4719 Lower Roswell Rd #220, Marietta, GA 30068, USA. This accessible location in Marietta makes it easy for residents of the city and nearby communities to access their services. For the convenience of all clients, the facility is equipped with several accessibility features, including a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. In addition to these amenities, the business offers free on-site parking, which makes every visit stress-free and convenient. This attention to detail in creating an accessible and easy-to-navigate environment ensures that all pet owners can bring their companions in for care without any added hassle. Given that appointments are required or recommended, clients can also expect a visit that is well-managed and focused on their specific needs.

Services Offered

Paws Whiskers and Claws offers an extensive range of veterinary, grooming, and specialized services, with a strong emphasis on cats. A list of some of their services includes:

  • Advanced Diagnostics

  • Annual Exams and Labwork

  • Cat Behavior Consulting

  • Critical Care

  • Dental Cleaning and Treatment for Dental Disease

  • Doggy Day Care and Dog Training

  • Ear Cleanings

  • End-of-Life Services and Grief Counseling

  • Environmental Enrichment Advice

  • Growth Removal Surgery

  • Home Environment Assessments

  • Hospice Care

  • Internal Medicine

  • Medical Care and Surgery

  • Nail Trims and Comb Outs

  • Nutritional Support and Therapeutic Diets

  • Pet Euthanasia

  • Preventative Care

  • Sanitary Shaves

  • Sedated Exams

  • Senior Care

  • Spay and Neuter Procedures

  • Subcutaneous Fluids Administration

  • Vet Visits

  • Pet Grooming and Supplies (Cat Food, etc.)

Features / Highlights

Paws Whiskers and Claws stands out with several key features that make it a compelling choice for pet owners:

  • Specialized Feline Care: A primary highlight is their expertise in cat-specific medicine and behavior. The clinic is set up with cat-friendly rooms and staffed by professionals who are "cat experts," as praised by a client.

  • Inclusive and Safe Space: The business is noted as being LGBTQ+ friendly and a transgender safe space, demonstrating a commitment to welcoming all members of the community.

  • Holistic Services: The combination of a veterinary clinic, pharmacy, and pet store allows for a one-stop-shop experience, from medical care and prescription refills to specialized food and grooming.

  • Accessibility: The facility offers a wheelchair accessible entrance, parking lot, and restroom, ensuring convenience for all visitors.

  • Expert Staff: Reviews highlight the kindness and expertise of the veterinary staff, with one client giving a vet "5 stars" for her compassionate and thorough care.

Contact Information

To schedule an appointment or to inquire about their services, please use the following contact information:

Address: 4719 Lower Roswell Rd #220, Marietta, GA 30068, USA

Phone: (770) 579-6001

What is Worth Choosing

Choosing a pet care provider is a critical decision, and Paws Whiskers and Claws presents a unique and compelling option for pet owners in Marietta, Georgia. The most significant reason to choose this establishment is its specialized focus on feline care. Many veterinary clinics treat cats as small dogs, but Paws Whiskers and Claws understands the unique anatomy, behavior, and emotional needs of cats. As one client noted, the clinic’s "little things...like soft cloths on the table in cat-friendly rooms is comforting for both me and my cat." This dedication to creating a low-stress environment is a major factor for cat owners, especially those with anxious pets. The expertise of the professionals, including Ingrid, a cat behavior consultant, is also a significant draw, offering insight that goes beyond standard medical treatment and into a holistic understanding of a cat’s life and happiness.

It is important for prospective clients to consider all aspects of the business, including the customer service. A public review raised serious concerns about a client care coordinator, Dian, citing issues with rudeness, lack of information, and unprofessional behavior, including a public shouting incident. The review also mentioned that personal opinions were added to medical records, which is a major concern for client trust and privacy. While this is a serious and specific incident that should not be overlooked, it is balanced by other feedback. The same reviewer praised a veterinarian for being "kind and spent a lot of time" with them and their cat, giving her "5 stars." Another long-term client praised the professionalism of the staff and the tailored care their cats received. This suggests that while there may be issues with specific personnel or client-facing procedures, the core veterinary medical care is of high quality.

Ultimately, Paws Whiskers and Claws is worth choosing for those who prioritize specialized feline care and a wide range of services in a single, accessible location. The combination of a veterinary hospital, pharmacy, and pet store simplifies pet ownership. While a potential client should be mindful of the customer service issues noted in a review, the expertise of the medical staff and the clinic's dedication to creating a comfortable and safe environment for cats make it a valuable resource for anyone in the Marietta area with a feline companion. For pet owners who value a truly tailored, compassionate, and expert approach to cat wellness, this clinic remains a top choice.

Paws Whiskers and Claws Services

  • Animal Hospital

  • Advanced Diagnostics
  • Animal Service
  • Annual Exams
  • Annual Labwork
  • Cat Behavior Consultant
  • Cat Food
  • Cat Sitters
  • Comb Outs
  • Critical Care
  • Dental Cleaning
  • Dental Disease
  • Dog Training
  • Doggy Day Care
  • Ear Cleanings
  • End Of Life Services
  • Environmental Enrichment
  • Grief Counseling
  • Grief Support
  • Growth Removal
  • Home Environment Assessment
  • Hospice Care
  • Internal Medicine
  • Medical Care
  • Medicine And Surgery
  • Nail Trims
  • Nutritional Support
  • Pet Euthanasia
  • Preventative Care
  • Sanitary Shaves
  • Sedate Exams
  • Senior Care
  • Spay, Neuter
  • Subcutaneous Fluids
  • Surgery Surgery
  • Therapeutic Diet
  • Vet Visits

Paws Whiskers and Claws Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Crowd

  • LGBTQ+ friendly
  • Transgender safespace
  • Planning

  • Appointment required
  • Appointments recommended
  • Parking

  • Free parking lot
  • On-site parking

Paws Whiskers and Claws Photos

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Paws Whiskers and Claws Location

Paws Whiskers and Claws

4719 Lower Roswell Rd #220, Marietta, GA 30068, USA

Paws Whiskers and Claws Reviews

An average rating of ★4.7 from 152 user reviews.

babyfelineknowledgecompassionquestionscat behavioristgroomingunderstandinginformationstress

★ 5★ 4★ 3★ 2★ 1

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