PetMed of Key West Veterinary Clinic Introduce
For pet owners in Dubuque, Iowa, finding a veterinary clinic that you can trust with your beloved companion is a decision of great importance. Your pet is a member of your family, and their health and well-being are paramount. PetMed of Key West Veterinary Clinic, located right here in Dubuque, is a full-service animal hospital dedicated to providing exceptional, compassionate care for a wide range of animals. They have built a strong reputation in the community by offering a broad spectrum of services, from routine preventative care to advanced surgical procedures and urgent medical support. The clinic’s commitment to patient comfort and owner peace of mind is evident in every aspect of their practice, from their skilled staff to their empathetic approach to care. As an integral part of the local community, this clinic has become a trusted partner for pet owners seeking high-quality veterinary services delivered with warmth and understanding.
PetMed of Key West Veterinary Clinic has a history rooted in the Dubuque area. The practice, which has been serving the community since 1999, was purchased in 2021 by Dr. Mackenzie Hellert, a Dubuque native and graduate of Iowa State College of Veterinary Medicine. Under her leadership, the practice has grown its team and expanded its capabilities, including the addition of ultrasound services. This ownership change brought a renewed energy and a commitment to maintaining the clinic's reputation for excellence. The team, including Dr. Hellert and her associate, Dr. Naomi Tigges, another Dubuque-area native, is dedicated to serving their community with empathy and expert care. Their local roots give them a unique understanding of the needs of Dubuque pet owners, fostering a strong and personal connection with their clients. This personal touch is a key factor in the long-term relationships they build, with many families trusting their pets to the clinic for years. The clinic is proud to be a women-owned business, reflecting a passion for veterinary medicine and a commitment to serving the community with leadership and expertise.
The clinic’s philosophy revolves around providing comprehensive and personalized care. They understand that each pet is unique and requires an individualized approach to health and wellness. This is reflected in their wide range of services and their commitment to client education, empowering pet owners to make the best decisions for their animal companions. Customer testimonials consistently praise the clinic's staff for their patience and grace, particularly with animals that may be nervous or challenging to handle. This highlights the clinic's focus on creating a comfortable and safe environment for all patients. Whether it's a routine wellness exam, a complex medical challenge, or a difficult end-of-life decision, the staff at PetMed of Key West Veterinary Clinic is there to support both the pet and the owner with unwavering compassion. This dedication to empathetic care, combined with their medical expertise, is what makes them a go-to choice for pet owners across Dubuque and the surrounding areas.
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PetMed of Key West Veterinary Clinic is conveniently located at 2262 Flint Hill Dr, Dubuque, IA 52003, USA. The clinic’s location in Dubuque makes it easily accessible for residents throughout the city and surrounding communities. Its central position ensures that pet owners can reach the clinic quickly, which is especially critical during an urgent medical situation. This accessibility helps to reduce stress for both the pet and the owner, making the journey to the vet as smooth as possible.
The facility is designed with all visitors in mind, including those with mobility challenges. The clinic is committed to accessibility, providing a variety of features to ensure a comfortable experience for everyone. This includes a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, making it simple and safe for all clients to enter and exit the building. Furthermore, the clinic provides a wheelchair accessible restroom, ensuring that everyone who visits the clinic can do so comfortably. These thoughtful amenities show that the clinic prioritizes the comfort and convenience of its human clients as much as the health of its animal patients.
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PetMed of Key West Veterinary Clinic provides an extensive range of veterinary services, addressing a wide spectrum of health needs for pets. Their team is equipped to handle everything from routine preventative care to complex surgical procedures and urgent situations, all in a single, convenient location. This comprehensive approach means you can rely on them for all your pet's healthcare needs throughout their life. The services offered include:
- Routine & Preventive Care: Offering essential services such as Wellness Exams for Pets, Dog and Cat Vaccinations, and Dog and Cat Teeth Cleaning.
- Surgical Procedures: A wide range of surgical capabilities from routine Dog and Cat Spay and Neuter to more complex Dog and Cat Surgery.
- Advanced Diagnostics: Utilizing cutting-edge technology such as Dog and Cat Ultrasound to accurately diagnose health issues.
- Urgent & Emergency Care: Providing prompt and compassionate care through their Urgent Vet Care and Emergency Vet Care services, ensuring help is available when you need it most.
- Specialized Treatments: Advanced therapies such as Dog and Cat Laser Therapy for pain management and healing.
- End of Life Care: Offering compassionate support through Dog and Cat Hospice and other end-of-life care options.
- Exotic Pet Medicine: Providing specialized care for a variety of animals through their Exotic Vet services.
- Consultations: Offering services like Mobile Vet Care, which can be useful for certain situations, and a wide array of onsite services.
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PetMed of Key West Veterinary Clinic stands out in the Dubuque region due to its commitment to patient-focused care and a comprehensive approach to animal health. The clinic has been upgraded over the years to provide state-of-the-art facilities and equipment. Key features and highlights include:
- Women-Owned Business: The clinic identifies as women-owned, demonstrating a commitment to leadership and expertise in the community.
- Comprehensive Urgent Care: The clinic’s classification as an Animal Hospital and Emergency Veterinarian Service means they are equipped to handle more serious conditions than a standard clinic, providing a critical resource for pet owners in the area.
- Advanced Technology: The clinic offers advanced services such as laser therapy and ultrasound, allowing for precise and effective treatment and diagnostics.
- Dedicated and Caring Staff: Customer reviews consistently highlight the staff's kindness, patience, and genuine compassion for animals. Clients feel that the team goes above and beyond to provide exceptional care, even for nervous or difficult-to-handle pets.
- Specialized Exotic Pet Care: The clinic’s ability to treat Exotic Pets is a unique and valuable service for the community, catering to a broader range of animal companions.
- Emphasis on Comfort: The clinic strives to make every visit as comfortable as possible, a factor that is especially important for animals that are anxious or fearful. The positive experiences of clients like Louie's owner, who noted the extra patience and grace shown to her German Shepherd, demonstrate this commitment in action.
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To schedule an appointment, ask a question, or learn more about the services offered, you can contact the PetMed of Key West Veterinary Clinic directly. They recommend appointments to ensure they can provide dedicated time for your pet's needs.
- Address: 2262 Flint Hill Dr, Dubuque, IA 52003, USA
- Phone: (563) 583-8387
The professional and caring staff are ready to assist you and answer any questions you may have, ensuring a smooth and pleasant experience from your first contact. They are dedicated to helping the community with all its animal health needs.
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When it comes to the health and happiness of your pet, choosing the right veterinary care provider is one of the most important decisions you will make. For residents of Dubuque, Iowa, and the surrounding region, PetMed of Key West Veterinary Clinic stands out as an excellent choice for a number of compelling reasons. The core of their appeal lies in the unique blend of their professional medical capabilities and a deeply personal, compassionate approach to patient care. This isn't just a business; it's a practice built on a foundation of community trust and genuine love for animals.
First and foremost, the clinic offers a truly comprehensive suite of services. From essential preventative care like wellness exams and vaccinations to advanced procedures such as surgery and laser therapy, they cover all the bases. This means you won’t have to visit multiple clinics for different needs, simplifying your pet's healthcare journey. The use of modern technology, including ultrasound, ensures that diagnoses are accurate and treatment plans are effective. Their ability to treat exotic pets is a significant advantage, catering to a wider range of animal companions in the area. Furthermore, their classification as an animal hospital with urgent care services provides a critical level of support for pet owners, knowing they have a reliable place to turn in times of medical need.
What truly sets them apart, however, is the human element. The team at PetMed of Key West Veterinary Clinic consistently receives glowing reviews from clients who praise not just their professional skills but their kindness and empathy. Pet owners often comment on the staff's ability to make their animals feel comfortable, even those who are typically anxious or difficult to handle. This caring attitude is particularly valuable during stressful times, such as when a pet is ill or injured. Knowing that your pet is being cared for by a team that is as compassionate as it is skilled provides immense peace of mind. Many clients have been loyal to the clinic for years, with one family noting they have been using the clinic since moving to the area and "LOVE all of the veterinarians, techs, & staff." This long-term loyalty is a powerful endorsement and a clear indicator of the trust they have earned.
Finally, the clinic's accessibility and customer-centric approach are worth noting. Their location is convenient, and their commitment to accessibility features like wheelchair ramps and parking ensures that all members of the community can access their services with ease. Their status as a women-owned business also speaks to a commitment to community leadership and a passion for veterinary medicine. Choosing PetMed of Key West Veterinary Clinic means selecting a partner in your pet's health who is not only a skilled medical professional but also a caring neighbor who understands the special bond you share with your companion. This blend of expertise, compassion, and community focus makes them a standout choice for veterinary care in Dubuque, Iowa.
PetMed of Key West Veterinary Clinic Services
Veterinarian
- Dog and Cat Hospice
The end of a pet's life can be challenging but our team is here for your pet, you and your family. Talk with us today about our dog and cat hospice services and how they could benefit your pet.
- Dog and Cat Laser Therapy
Dog and cat laser therapy can be extremely beneficial to pets after a procedure or to relieve chronic pain. Talk with our team today to learn if your pet is a good candidate for laser therapy.
- Dog and Cat Spay and Neuter
Spaying and neutering provides dogs and cats with many health benefits throughout their lives. Talk with our team today to determine if your pet is a good candidate for spay or neuter.
- Dog and Cat Surgery
Should your dog or cat need surgery, you can be sure they will receive the best care with our team. We make sure all your questions are answered and that your pet is comfortable and relaxed during the entire process.
- Dog and Cat Teeth Cleaning
Did you know that dog and cat teeth cleaning helps your pet's oral and overall health? Our team will examine your pet's mouth and provide any recommendations during the regular wellness exam.
- Dog and Cat Ultrasound
The team at PetMed Animal Health Center has a dog and cat ultrasound for many different diagnostic purposes. Give us a call to learn more about ultrasound services today!
- Dog and Cat Vaccinations
The team at PetMed Animal Health Center will meet with you to customize a vaccination plan that is specific to your dog's and cat's needs. Vaccinations help to protect pets from many different viruses and diseases they may encounter.
- Exotic Vet
Our team is available for any exotic vet services that your pet needs. Simply give us a call or book an appointment online for your exotic pet today!
- Mobile Vet Care
Our team offers many different services through mobile vet care. We can generally travel within a 10-mile radius of our hospital, but for an additional charge, we can travel within a wider, 30-mile radius of Dubuque. Call us to talk about your pet's next home visit.
- Urgent Vet Care
We are available to provide urgent vet care during normal business hours. Should your pet require emergency care or after-hours urgent vet care, we suggest reaching out to one of our trusted emergency vet clinics in the area.
- Wellness Exams for Pets
Wellness exams for pets allow our team to meet with you and your pet and assess their health regularly. This allows us to ensure your pet is staying healthy or to catch any possible illness early.
PetMed of Key West Veterinary Clinic Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointment required
- Appointments recommended
PetMed of Key West Veterinary Clinic Photos










PetMed of Key West Veterinary Clinic Location
PetMed of Key West Veterinary Clinic
2262 Flint Hill Dr, Dubuque, IA 52003, USA
PetMed of Key West Veterinary Clinic Reviews
babypricescompassionatequestionsfront deskreceptionistcheckupfurfilesteeth cleaning
★ 5★ 4★ 3★ 2★ 1Our family has been using PetMed since moving to the Dubuque area a few years ago. We LOVE all of the veterinarians, techs, & staff- but must give a special shout out to Molly who always goes above and beyond with our fur babies. Working in vet med takes a very special type of passion (and strength), and the empathy and caring we receive from the staff at PetMed is unmatched. Thanks for all you do to help keep our pets happy and healthy.
May 09 · Lauren NeumannWe’ve been taking our animals to PetMed of Key West for over 4 years. They have been exactly what our almost 10 year old German Shepherd, Louie, needed. Louie doesn’t trust many people and can be a handful at times. Despite this, Dr. Hellert and her staff have helped him overcome all of his medical challenges. Everyone here is extremely mindful and has handled him with extra patience and grace.10/10 would recommend you bring your animals to PetMed of Key West.
May 14 · Adam SteingraeberHad the best experience at PetMed today! Everyone was so kind, knowledgeable, and more than willing to listen to our concerns! Faith especially was very welcoming, compassionate, and helpful throughout the whole process and has turned us into returning customers/patient!
May 23 · Alexys AbateWhile every single vet there is over the top friendly, courteous, skilled, knowledgeable, kind, easy to talk to, the same ABSOLUTELY can not B said for their receptionists. They rarely smile, they look and act grumpy, they are curt and short, not at all welcoming. There's one lady there that in person and to your face use HON, DEAR, SWEETIE when talking to U. O have absolutely no idea how she addresses me, but in my opinion, it's degrading, disrespectful, and unless she calls men by those same titles, it's highly discriminatory and sexist. Then there's another one, an older lady with light brown hair, that I got in to a tussle with over the phone regarding our 3 animals files, copies of rabies and immunizations. She was just as pissy and inconsiderate to me as I was 2 her. Yet, when my husband went in 2 pu what we needed, she was EXTREMELY UNPROFESSIONAL to my husband. She was short, curt, unfriendly and had the audacity to ask him about me and make a disparaging remark about me to him. She asked him just what MY problem was and why was I so grouchy. And that I needed something to help me with my problems. So, my husband came home and asked me about her, bc he had ABSOLUTELY NO IDEA what was going on! So I told him. And our son even backed me up bc I had the conversation on speaker phone.We went in yesterday for our cat's allergy problems and her rabies shot. Again, the vet and her service was absolutely beyond reproach and top shelf!! Then we went 2 pay the bill. I will say that their $$$ R a bit steep. The last time we went in there, we talked about getting our 2 dog's teeth cleaned. They gave us sn estimate. It would B around $1100 per dog!! I called around and I got other estimates. They were between $500-$850/dog. So, yeah, a bit pricey. But anyway, the one receptionist was on the phone and peppering the conversation with dear and Hon. The other one that waited on us...no hello, no goodbye, no thank you. All very prim, proper, short, perfunctory and COLD. I inquired as 2 the availability of any dog or cat samples of treats or foods for our 2 cats and 2 dogs plus our 4 stray cats that we feed. She didn't even look up to scan the shelves or make eye contact. She just said NO. That was a little hard 2 believe as literally every time we have been in there, there's been samples. And I know that pretty much every rep that comes thru there on a regular basis leaves an abundance of samples and also will send the vets samples. All it takes is a note from the vet or sometimes it's just done and set up 2 automatically send out the samples.Plus, yesterday it actually STUNK in their office. A LOT! Like urine. Was really strong. First time we've ever been there that it was that nasty and potent of a smell.So, I'd definitely the vets a 5 star rating, but their receptionists regrettably brought the rating drastically down.
August 06 · Michele BleymeyerMy 4 kitties are so well taken care of at all their visits. All of the staff are so caring and friendly. Tina always is so wonderful every time I see her. I feel my kitties get the best care at PetMed of Key West Veterinary Clinic.
May 19 · Tam Tam J
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