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Brothers PetsVet Near MeCaliforniaSanta Clara CountySan JoseBrush GlenVet in North Jackson AvenueVCA Crocker Animal Hospital
VCA Crocker Animal Hospital ico

VCA Crocker Animal Hospital

475 N Jackson Ave, San Jose, CA 95133, USA

4.0
I took my new adopted rescue dog to VCA since I received a complementary exam certificate. I knew that she had a skin condition and also was having diarrhea. I saw Dr. Choi and found her to be personable, caring, attentive, and patient with my dog. My dog had a fungal infection in her right ear. Dr. Choi prescribed an ear wash and eardrops. The ear wash medication would be used over the next multiple months, while the eardrops were to be used for the next 14 days. I’m a veteran dog owner so this wasn’t my first ear infection. When I open the package of the eardrops and shook the bottle, there wasn’t much medication in the bottle at all. It lasted 6.5 days. I called Thursday morning and informed them that there was not enough medication in the bottle and needed another bottle. I was told it would take one to two days to refill and that someone would call me. Called again Friday morning, and spoke to another person, who informed me that the pharmacist is filling prescriptions between patients and that you will probably receive a text on Monday. I did receive a text around noon on Monday. Due to my work schedule, I would be unable to pick up the medication until Thursday when I had my follow up visit that Dr. Choi asked me to schedule. I replied to the texted around midnight that Monday and informed them. I also requested a partial credit for medication price is based on dosage and duration. I received a reply saying no. I arrived for my follow up visit on Thursday, June 26th. One of the front office personnel informed me that they had the medication ready. I looked at them and said, I think it’s a little too late don’t you think. Infections in the ear are close to the brain and treatment should be consistent and ongoing for the best prognosis of the patient. You don’t start and stop medication that defeats the purpose. Yes, I was in a very upset mood for my dog did not have the medication she needed to help prevent the infection from spreading. Infections are usually treated for at least 10 to 14 days for the best prognosis of the patient. I spoke to Dr. Choi and explained to her about everything that happened and that I was upset. She did apologize. She also informed me that the medication comes from the manufacturer. Then why was I told that the pharmacist has to fill the prescription if it’s already filled and just needs to be taken off the shelf and given to the patient? Dr. Choi said she has never heard of any patients that have run into this problem that I did. Maybe it was bad QC on the manufacturers part. If the medication is already filled and boxed, front desk personnel could’ve gotten it from the shelf within one day turnaround. What if a dog had a heart condition or seizures? At the end of my follow up visit, Dr. Choi asked me if I wanted the manager to call me, I said that would be nice. I also found out that they were going to charge me another $57 for the medication that was unprofessionally filled the first time. Also, charging me for a follow up visit. Dr. Choi is the one who asked me to schedule a follow up visit so it would be something like suture removal, which would be for free. The coupon I have mentions, don’t worry, if you need a follow up visit it’s covered up to $250. When Dr. Choi left the exam room, one of the front desk personnel stuck her head in and told me that today’s visit would be at no charge. Then she just closed the door. Front desk personnel could definitely use some training regarding being on the same page along with customer Service. If clients get upset, you still have to smile and be polite. Everybody should know the same protocol for medication refills instead of getting different answers from different personnel. I also found it very strange that on the two days of my appointments, there were no other clients in the waiting room or cars in the parking lot. I’m looking for a new clinic to take my dog too. Ever since Parktown was sold, the new veterinarians and front desk personnel are not that personable or on the same page. It’s more like take a number and sit down. - Michelle Stafford
VCA Crocker Animal Hospital Overview Intro Photos Location Reviews

VCA Crocker Animal Hospital Introduce

For pet parents in California, particularly within the bustling San Jose area, finding a veterinary practice that combines professional medical expertise with genuine care and clear communication is paramount. Your furry family members deserve nothing less than the best, and when it comes to their health and well-being, having a reliable and accessible veterinary partner is key. VCA Crocker Animal Hospital stands as a well-established name within the community, offering a broad spectrum of veterinary services designed to meet the diverse needs of pets and their owners.

VCA Crocker Animal Hospital is part of the larger VCA Animal Hospitals network, a group renowned for its commitment to veterinary excellence and a high standard of care. This affiliation often means access to advanced medical protocols, ongoing training for staff, and a wealth of shared knowledge across a wide network of veterinary professionals. For California residents, this can translate into peace of mind, knowing that their local VCA clinic is backed by extensive resources and a dedication to quality.

The hospital aims to provide comprehensive veterinary care, focusing on preventive medicine to keep pets healthy, as well as diagnostic and treatment services for when illnesses or injuries occur. From routine check-ups and vaccinations to more complex medical conditions and surgical procedures, VCA Crocker Animal Hospital is equipped to handle a variety of pet health needs. Their approach typically emphasizes personalized care plans, recognizing that each pet is unique and requires an individualized approach to their health journey.

Beyond the medical services, a crucial aspect of any veterinary practice is the interaction between staff and pet owners. A positive experience, characterized by empathy, clear explanations, and attentiveness, can significantly reduce the stress associated with veterinary visits for both pets and their human companions. VCA Crocker Animal Hospital strives to create an environment where pet owners feel heard and supported, and where their concerns are addressed with professionalism and care. This commitment to client satisfaction is a vital component of building lasting relationships within the community and ensuring pets receive consistent, high-quality care throughout their lives.

For California pet owners seeking a veterinary partner that is both capable and caring, understanding the full scope of services and the overall approach of VCA Crocker Animal Hospital can help in making an informed decision about their pet's health care provider.

Location and Accessibility

VCA Crocker Animal Hospital is conveniently located at 475 N Jackson Ave, San Jose, CA 95133, USA. This location in San Jose makes it readily accessible for residents across various parts of the city and its surrounding communities within California. Situated in a well-established area, the hospital’s address is typically straightforward to navigate, allowing for relatively easy access for pet owners during both routine visits and more urgent situations.

The facility’s placement within San Jose means it is likely served by local transportation routes and is generally within a reasonable driving distance for many pet owners in the Bay Area. Ample parking facilities are often a consideration for veterinary clinics, and a convenient location can significantly reduce the stress associated with bringing a pet for an appointment, especially if the pet is ill or anxious. For pet parents across California, the accessibility of a veterinary clinic like VCA Crocker Animal Hospital ensures that quality pet care is within reach, contributing to the overall health and well-being of the local pet population.

Services Offered

  • Preventive Care: Comprehensive wellness exams, vaccinations, parasite control, and microchipping to keep pets healthy.
  • Internal Medicine: Diagnosis and management of various internal diseases affecting the heart, kidneys, liver, endocrine system, and more.
  • Dental Care: Professional dental cleanings, extractions, and oral health assessments to prevent and treat periodontal disease.
  • General Surgery: Routine and advanced surgical procedures, including spaying, neutering, soft tissue surgeries, and emergency operations.
  • Diagnostic Services: On-site laboratory testing (blood work, urinalysis, fecal exams), digital radiography (X-rays), and ultrasound for accurate diagnosis.
  • Nutritional Counseling: Guidance on appropriate diets, weight management, and therapeutic nutrition for specific health conditions.
  • Pain Management: Strategies to alleviate acute and chronic pain, improving the quality of life for pets.
  • Dermatology: Diagnosis and treatment of skin conditions, allergies, and ear infections.
  • Senior Pet Care: Specialized care programs designed to address the unique health needs of aging pets.

Features / Highlights

  • Compassionate and Attentive Staff: A team of veterinarians, technicians, and support staff committed to providing caring and patient service to pets and their owners.
  • Experienced Veterinarians: Doctors like Dr. Choi are noted for being personable, caring, attentive, and patient, ensuring a thorough examination and appropriate treatment plans.
  • Separate Waiting Areas for Cats and Dogs: A thoughtful feature designed to reduce stress for pets by providing a calmer environment tailored to their specific needs. This can be especially beneficial for anxious animals.
  • Thorough Care: Customers highlight the comprehensive nature of the care received, indicating a commitment to investigating pet health issues thoroughly.
  • Complementary Exam Certificates: Often provided for new adopted rescue dogs, offering a valuable initial assessment for new pet owners.
  • Part of VCA Network: Benefits from being part of a large, established network of animal hospitals, potentially offering access to a broader range of resources and expertise.
  • Focus on Client Satisfaction (Aimed): While there may be occasional challenges, the facility aims for high customer satisfaction, as evidenced by apologies when issues arise and consideration for client concerns.

Contact Information

Address: 475 N Jackson Ave, San Jose, CA 95133, USA

Phone: (408) 272-1330

Conclusion: Why this place is suitable for locals

For pet owners residing in San Jose and across California, VCA Crocker Animal Hospital offers a compelling option for their veterinary care needs. While the experience of any service can vary, the hospital's foundational commitment to comprehensive medical services, coupled with specific features designed to enhance the pet and owner experience, makes it a suitable choice for locals.

One of the significant advantages for local pet parents is the broad spectrum of services offered. From essential preventive care like vaccinations and wellness exams to advanced diagnostics and surgical procedures, VCA Crocker Animal Hospital is equipped to manage a wide array of pet health concerns throughout a pet's life. This comprehensive approach means that most of your pet's medical needs can be addressed under one roof, simplifying pet care management for busy California residents.

The dedication of the veterinary staff, exemplified by doctors noted for being "personable, caring, attentive, and patient," is a critical factor for suitability. These qualities foster a trusting relationship between the veterinarian, the pet, and the owner, which is vital for effective and stress-free veterinary visits. The thoughtful inclusion of separate waiting rooms for cats and dogs further underscores their commitment to a positive experience, recognizing the unique sensitivities of different animals and aiming to reduce their anxiety during visits – a feature particularly appreciated by those with nervous pets.

While some operational aspects, such as medication refill procedures or front office communication, may present challenges, as highlighted in one detailed review, it's important to consider that such issues can occur in any busy medical practice. What matters is the ultimate goal of providing care and the efforts made to address concerns. The immediate and comprehensive care, coupled with the benefit of often receiving a complimentary initial exam for new rescue pets, adds tangible value for pet owners in the community.

In summary, VCA Crocker Animal Hospital serves as a reliable local resource for pet health in San Jose. Its comprehensive services, dedicated and compassionate medical team, and pet-friendly amenities like separate waiting areas contribute to making it a strong contender for local pet owners seeking consistent and thorough veterinary care. For those in California looking for a facility that aims to provide both expert medical attention and a supportive environment for their beloved animals, VCA Crocker Animal Hospital remains a valuable and accessible option.

VCA Crocker Animal Hospital Photos

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VCA Crocker Animal Hospital Location

VCA Crocker Animal Hospital

475 N Jackson Ave, San Jose, CA 95133, USA

VCA Crocker Animal Hospital Reviews

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