Veterinary House Calls Introduce
For pet owners in Franklin, Massachusetts, and the surrounding communities, Veterinary House Calls offers a unique and client-centric approach to animal healthcare. Established in 1991, this practice, led by Dr. Paula Ruel, DVM and Registered Nurse Practitioner, has been a pioneer in creating a fear-free pet healthcare culture by bringing comprehensive veterinary services directly to your home. We understand that traditional clinic visits can be a source of significant stress and anxiety for many pets, as well as their owners. Our philosophy is rooted in minimizing this discomfort, allowing your beloved animals to receive high-quality medical attention in the familiar, calming environment they know best.
At Veterinary House Calls, we believe that a relaxed pet leads to a more accurate assessment and a more positive healthcare experience. Dr. Ruel is dedicated to educating clients on overall well-being and health, for both animals and their human companions. This personalized approach aims to foster a strong partnership between the veterinary team and pet owners, ensuring informed decisions about your pet's health journey. For Massachusetts residents seeking a compassionate, knowledgeable, and convenient veterinary solution that prioritizes their pet's comfort and reduces the common anxieties associated with vet visits, Veterinary House Calls stands as a distinctive and dedicated option. We strive to make veterinary care a less daunting and more beneficial experience for every furry or feathered patient.
Veterinary House Calls is centrally located at 162 Forest St, Franklin, MA 02038, USA. While this address serves as our office and where certain procedures like dental cleanings and surgeries are performed, our core distinction lies in our mobile service model. Dr. Ruel and her team are dedicated to bringing veterinary care directly to your doorstep across Franklin and its neighboring towns in Massachusetts.
The accessibility of our service is one of our primary benefits for local residents. By offering house calls, we eliminate the need for you to navigate traffic, manage anxious pets in carriers, or spend time in a waiting room. This is particularly advantageous for multi-pet households, elderly pets, animals with mobility issues, or those who simply experience heightened stress in unfamiliar environments. Our physical office location ensures that for services requiring specialized equipment or a sterile environment, such as surgery, your pet still has access to comprehensive care within the familiar local area. We operate by appointment, ensuring that each visit, whether in your home or at our office, is scheduled for your convenience and allows for dedicated, focused attention on your pet's needs. For specific service area details or to schedule an appointment, contacting our office directly is recommended.
Services Offered:
- Primary Care: Comprehensive general veterinary services focused on preventive care and overall well-being.
- Wellness Exams: Routine check-ups for pets of all ages, conducted in a fear-free environment, often in your home, to monitor health and detect early issues.
- Vaccinations: Tailored vaccination programs to protect your pets from common diseases, ensuring their immunity and health.
- Allergy Diagnosis and Treatment: Addressing various allergies to alleviate discomfort and improve your pet's quality of life.
- Chronic Disease Management: Long-term care and management plans for pets with ongoing health conditions.
- Complementary Therapies: Integration of alternative or supplementary treatments alongside conventional medicine, such as the use of the Bicom 2000 for electromagnetic resonance therapy.
- Dental Care: Offering professional dental cleanings and oral surgery at the office location to maintain optimal oral health.
- Food Therapy & Nutrition: Guidance on appropriate diets, nutritional needs, and the use of supplements like Isotonix OPC-3 (oligomeric proanthocyanidins) for overall health.
- Immunology: Focus on aspects of the immune system relevant to pet health and disease.
- Soft Tissue Surgery: Performing various soft tissue surgical procedures at the office location.
- House Calls: The primary mode of service, bringing veterinary expertise directly to your home to reduce pet stress and enhance convenience.
- Fear-Free Pet Healthcare Culture: Emphasis on creating a stress-free environment for pets during veterinary interactions.
Features / Highlights:
- In-Home Veterinary Care: A defining feature is the provision of veterinary services directly at your home, which significantly reduces stress and anxiety for pets, as well as saves time and effort for owners.
- Dr. Paula Ruel's Expertise and Approach: Praised by some clients for being highly knowledgeable, always on time for appointments, responsive to calls, and a "great person." She is noted for her ability to keep the atmosphere calm and to educate clients on overall well-being.
- Long-Standing Presence: Veterinary House Calls has been serving the community since 1991, demonstrating a long-term commitment to pet care in the area.
- Unique Diagnostic Tools: Utilizes advanced technology like the Bicom 2000, a computer-controlled diagnostic tool employing electromagnetic resonance therapy for various ailments, suggesting an integrative approach to care.
- Focus on Fear-Free Environment: A dedicated philosophy to minimize fear and anxiety in pets during veterinary visits, which is a significant benefit for many animals.
- Office for Procedures: Maintains a physical office at 162 Forest Street for procedures that require specialized equipment, such as dental cleanings and surgeries, offering a hybrid model of care.
Contact Information:
Address: 162 Forest St, Franklin, MA 02038, USA
Phone: (508) 520-1781 (Note: While some sources list (508) 297-5503, the official website and BBB profile for Veterinary House Calls lists (508) 520-1781.)
Veterinary House Calls, led by Dr. Paula Ruel, is a unique and potentially suitable option for locals in the Massachusetts region, particularly those in Franklin and surrounding communities, seeking a distinctive approach to pet healthcare. For Rhode Island residents, the primary appeal lies in the convenience and stress-reduction offered by in-home veterinary services.
The core advantage of Veterinary House Calls is its commitment to bringing veterinary care directly to your home. This model significantly alleviates the anxiety that many pets experience with car travel and clinic environments. For multi-pet households, elderly animals, or pets with behavioral challenges, this can be an invaluable service, ensuring that preventive care and sick visits are less daunting for both the animal and the owner. The long-standing presence of the practice since 1991 suggests a deep-rooted history within the local Massachusetts community.
Client testimonials vary. Some clients speak very highly of Dr. Ruel, praising her knowledge, punctuality, responsiveness, and personal qualities, stating that they "love her" and "would never go anywhere else." They appreciate her ability to answer questions thoroughly and return calls, indicating a personalized and attentive service. These positive experiences highlight the benefits of a fear-free approach and the convenience of in-home care.
However, it's important for potential clients to be aware of other professional experiences that describe challenges with communication and obtaining records. While individual experiences can differ, this feedback underscores the importance of clear communication and setting expectations for client interactions.
For Massachusetts locals prioritizing the comfort of their pets and seeking a convenient, in-home veterinary solution, Veterinary House Calls offers a unique proposition. The availability of both house calls and an office for more complex procedures, along with a focus on holistic and fear-free approaches, presents a comprehensive care model. We encourage prospective clients to contact Veterinary House Calls directly to discuss their specific needs and confirm that the services align with their expectations for their beloved animal companions in the Franklin area.
Veterinary House Calls Photos
Veterinary House Calls Location
Veterinary House Calls
162 Forest St, Franklin, MA 02038, USA
Veterinary House Calls Reviews
Dr Ruel is the best most knowledgeable vet I've ever met. I have referred her to numerous people and they all love her. When I have an appointment she's always on time which is great for the dog and my time of course. She answers all my questions, returns my calls and is just a great person.
Jun 11, 2025 · Cathy BrownPlease be aware that this review is based on my professional experience, not as a client.With over 15 years in the animal care industry, I can confidently say that I have never dealt with someone as rude and unprofessional as Dr. Ruel. As the General Manager of a training center, it is essential for us to maintain up-to-date vaccination records for all the animals in our care, as mandated by state regulations. Unfortunately, Dr. Ruel has made this process unnecessarily difficult. My staff and I have repeatedly faced her uncooperative and disrespectful attitude over basic tasks.Not only does she refuse to assist in obtaining the necessary documents, but she also engages in unnecessary arguments with clients to defend incorrect points. Additionally, numerous clients have reported her terrible bedside manner, and while I haven't experienced it firsthand, I believe it’s worth noting.I strongly recommend that anyone considering a home veterinarian conduct thorough research before reaching out to Dr. Ruel. Her lack of professionalism is concerning.
Mar 11, 2025 · Alyssa Dos Santos- Mar 17, 2021 · H Smith
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