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Vinegar Hill Veterinary Group- Brooklyn Heights ico

Vinegar Hill Veterinary Group- Brooklyn Heights

10 Columbia Pl, Brooklyn, NY 11201, USA

4.0
TLDR: Charged for services I did not ask for. And after assurances on resolution, still have not heard back for weeks.So, I tried to resolve this situation directly with VH, but despite contact with their office assuring a response, and someone else on their staff reaching out to me assuring the same, I have heard absolutely nothing. We have been with this practice for a while and they seemed pretty capable. But post pandemic, it seems that profit motive has overtaken care and integrity. On 2/27 I asked for the Lyme vaccine. I was told that my dog did not need the Lyme vaccine. Then she received the flu vaccine, which I did not ask for. This was despite the fact that I had emailed beforehand detailing the vaccines we needed. I sent a very specific list. But the Doctor insisted on charging us for a vaccine that I did not ask for. Then, once I called after reviewing my receipt, I was told my boxer would receive the Lyme vaccine the next time we came free of charge (which was actually not free bc we paid for the flu vaccine we did not need nor ask for). This is captured on text.The first portion of the Lyme vaccine should have been administered when we came recently for another visit. That was supposed to be in her records. I forgot to ask, and it was not done. When I circled back, two different people reached out and said someone would reach out for resolution. That was weeks ago. I'm not sure what's changed with management or the professional staff, but this is not the same practice it was a few years ago. Once they have your credit card, they will charge first and explain later. On the same visit in Feb, we were also charged for a fecal panel that I specifically declined beforehand. Try at your own risk. And certainly don't put your card on file there. - Saba Bhamidipati
Vinegar Hill Veterinary Group- Brooklyn Heights Overview Intro Photos Location Reviews

Vinegar Hill Veterinary Group- Brooklyn Heights Introduce

For pet owners living in the vibrant and historic neighborhoods of Brooklyn, New York, finding a veterinary practice that truly aligns with their values of compassionate, knowledgeable, and reliable care is paramount. Vinegar Hill Veterinary Group - Brooklyn Heights, a part of a well-regarded local network, aims to be that trusted partner for your beloved animal companions. This article will delve into what makes this particular location a notable option for pet owners throughout the New York region, exploring its services, team, and unique approach to pet health.

Vinegar Hill Veterinary Group is a membership-focused local veterinary practice with offices in Dumbo and Brooklyn Heights, committed to providing comprehensive and exceptional care for pets. Their philosophy centers on strong communication with pet families, ensuring they work as a team to make the best decisions for animals. While the primary focus is on dogs and cats, they also care for rabbits and other small mammals, highlighting a broader scope of service. The group prides itself on being "lovingly local and independently owned," which often translates to a more personal and community-oriented approach to veterinary medicine. They strive to build long-term relationships with their clients and patients, offering everything from primary care and full-service surgery to dentistry and convenient house calls. Their commitment to care and integrity is a core value they aim to uphold, even amidst challenges, as they work to continuously improve the client and patient experience.

The Vinegar Hill Veterinary Group - Brooklyn Heights clinic is conveniently located at 10 Columbia Pl, Brooklyn, NY 11201, USA. This address places it in a highly accessible area for residents of Brooklyn Heights, as well as nearby neighborhoods such as Dumbo, Downtown Brooklyn, and Cobble Hill. Columbia Place offers relatively straightforward access, whether you're traveling by car or on foot. The presence of two locations in Brooklyn (Dumbo and Brooklyn Heights) provides added flexibility for pet owners across the borough. For New Yorkers, easy accessibility to essential services like veterinary care is invaluable, minimizing travel time and stress for both pets and their owners. This convenient location makes it simpler to adhere to vaccination schedules, bring pets in for unexpected illnesses, or attend routine check-ups without significant logistical hurdles, ensuring that consistent and timely care is always within reach.

Vinegar Hill Veterinary Group offers a comprehensive array of veterinary services designed to address the diverse health needs of pets throughout their lives. Their focus on preventative care helps ensure long-term wellness, while their diagnostic and treatment capabilities address illnesses and injuries with precision. Here’s a detailed look at the services they provide:

  • Primary Care and Wellness: Including vaccinations tailored to your pet's lifestyle, comprehensive physical exams, and year-round preventatives for fleas, ticks, heartworm, and intestinal parasites.
  • Urgent Care and Sick Visits: Dedicated to fitting in pets for appointments as quickly as possible when they are sick or injured, addressing concerns from limping to sudden coughs or skin issues.
  • Management of Chronic Conditions: Providing ongoing support and treatment plans for pets with chronic ailments like arthritis, asthma, diabetes, and skin allergies, with a focus on clear communication.
  • Comprehensive Diagnostics: Access to a range of testing including in-house laboratory testing for timely results, out-patient laboratory for more extensive tests, digital radiography (X-rays), ultrasonography, and echocardiography, often with specialist interpretation.
  • Surgical Procedures: Performing a variety of soft tissue surgeries such as spays, neuters, mass removals, and cystotomies, with state-of-the-art anesthesia delivery and monitoring systems.
  • Dentistry: Offering comprehensive oral health assessments and treatments (COHAT), including digital dental radiography, scaling, polishing, and extractions, at their Dumbo location's dental suite.
  • Pharmacy: Providing on-site access to necessary medications, allowing pet owners to often leave appointments with their pet's prescriptions in hand.
  • House Calls: Convenient veterinary house calls are available weekdays for pets that experience anxiety at the clinic, have mobility issues, or for clients unable to transport their pets. This includes humane euthanasia in the comfort of your home.
  • Grooming Services: Offering basic grooming such as baths, nail trims, ear cleaning, anal gland expression, teeth brushing, and brush-outs, all performed by caring professionals.
  • Phone and Chat Consultations: Providing convenient options for follow-up on certain conditions or for timely veterinary advice via text and email, or phone, when a visual assessment isn't required.
  • Membership Plans: Offering a "Wellness First Membership Plan" designed to help pet owners save on veterinary care and foster a close working relationship with the clinic.

While one review highlights a specific negative experience regarding billing and communication, other testimonials and the overall stated mission of Vinegar Hill Veterinary Group point to several intended features and highlights:

  • Knowledgeable and Compassionate Doctors and Nurses: Clients often praise the "knowledgeable, patient and passionate doctors and nurses," with a special shoutout to individuals like Dr. Sara Neuman, who are lauded for their expertise and caring approach.
  • Welcoming Reception and Staff: The team strives to offer a friendly and supportive environment, with clients often being "greeted with a smile and a treat at reception by the lovely Fani," which helps create a positive first impression.
  • Commitment to Treating Pets Like Family: The underlying philosophy is to treat pets "as if they were our own," aiming to create a sense of trust and security for both the animal and the owner.
  • Focus on Communication and Education: The practice emphasizes "strong communication with our pet families," aiming to ensure pet owners "always understand what is going on with your pet, why we are recommending certain tests or treatments, and make sure all of your questions are answered."
  • Convenience of House Calls: The availability of house calls is a significant benefit for pets who get anxious in a clinic setting or for owners with transportation challenges, offering a more peaceful experience, especially for end-of-life care.
  • Comprehensive Services Under One Roof (or Two): With two locations and a wide range of services, including advanced diagnostics and surgery, they aim to be a one-stop solution for most pet health needs.

For scheduling appointments, inquiries, or any immediate concerns regarding your pet's health, you can contact Vinegar Hill Veterinary Group - Brooklyn Heights using the following information:

  • Address: 10 Columbia Pl, Brooklyn, NY 11201, USA
  • Phone: (718) 852-8281
  • Mobile Phone: +1 718-852-8281

It is always recommended to call ahead for appointments and to discuss any specific needs or concerns you may have, particularly regarding billing or specific service requests, to ensure clear communication.

For pet owners living in Brooklyn and across the wider New York region, Vinegar Hill Veterinary Group - Brooklyn Heights offers a comprehensive suite of veterinary services with a stated emphasis on compassionate, knowledgeable care and strong client communication. While a recent review indicates some challenges with billing and follow-up, the overarching mission and other positive feedback highlight the practice's commitment to treating pets like family and providing thorough medical attention. The convenience of their Brooklyn Heights location, combined with the availability of house calls and a wide range of in-house diagnostics and surgical capabilities, makes them a practical choice for many. For locals seeking a veterinary group that strives to be a dedicated partner in their pet's health journey, with a focus on building relationships and offering a broad spectrum of services, Vinegar Hill Veterinary Group - Brooklyn Heights remains a suitable option to consider for your cherished animal companion in New York.

Vinegar Hill Veterinary Group- Brooklyn Heights Photos

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Vinegar Hill Veterinary Group- Brooklyn Heights Location

Vinegar Hill Veterinary Group- Brooklyn Heights

10 Columbia Pl, Brooklyn, NY 11201, USA

Vinegar Hill Veterinary Group- Brooklyn Heights Reviews

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